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Popular questions for this item

Why story Year field is missing from stories section ?

Actually, We have disabled story Year field from stories section in Version 2.5 . We are representing Story Year from Story Date values. So don’t worry about Story Year.

My timeline is not working inside Google Chrome latest version.. WHY?

If you are using Google Chrome latest version (Version 61.0.3163.79 or later) then you can face this issue, some animation effects have stopped working inside Cool Timeline Pro so your timeline is not visible inside Google Chrome, But we have also rectified this issue, after this chrome update.

We have also released a new update so if you’re using an older version of Cool timeline Pro then please upgrade to 2.4 or later version then you will not face this issue. Please also clear your browser cache.

Thanks Narinder Singh Cool Timeline Support Team

Do you have any direct contact address?

Yes, for fast resolution of your problem please contact us directly at our email –

My visual editor is not showing Cool Timeline shortcode builder?

If you are facing this issue, it means you are using a theme that uses its own page builder. In this condition you can directly add Cool Timeline plugin shortcodes inside your page builder text editor. You can find all of our short-codes at here –

* This issue mainly happens in Divi page builder and SiteOrigin page builder

During installation I’m facing a Fatal error?

This error occurs if you are already using our free plugin and want to update it to pro version. Actually you need to deactivate free version before installing Cool Timeline Pro. Also remember to use latest version of PHP behind your WordPress installation because some errors occur if you use an old version of PHP.

How to solve Parse error: syntax error, unexpected T_STATIC in /cool-timeline-pro/dynamic-css/compiler.php

This problem occur due to an older version of PHP in your Server. Your Server PHP version is less then 5.3.

Please upgrade your server php version 5.4 or highter.

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