1125 comments found.
Hi,
I purchased this plugin a few years ago, and at the time it indicated that future updates would be included. I’m currently on version 6.0.1 and seeing the message that version 6.1.0 is available, but that my support has expired and needs renewal to receive updates.
Could you please clarify why I’m no longer eligible for updates? My understanding when purchasing was that updates were included and not dependent on renewing support every six months. This also seems different from how updates typically work for other items purchased on the platform, especially if terms have changed after the original purchase.
Thanks!
To receive the latest updates of the plugin, you need to renew your support license. On Envato/CodeCanyon, the purchase includes 6 months of support, and after that period expires, renewing support is required to continue receiving plugin updates and support services.
Once the support is renewed, you will be able to download and update to the latest version of the plugin.
If you need any assistance with renewing support or updating the plugin, you can also contact us through our support portal: https://my.coolplugins.net/supportHi, what’s the status of adding a minimal clean modern timeline that adapts to theme css and has more screen width space similar to:
https://wgl-dsites.net/linsa/history/Most of the timeline this plugin look old and don’t match modern designed ones. When will the improvement uodate be released by?
Thanks for sharing the reference and your feedback.
We’ve forwarded your request for a more minimal, modern, full-width timeline design to our development team. It’s planned for an upcoming update.
At the moment, we do not have an exact release date, but please be assured that this improvement is under consideration and actively planned.
Appreciate your suggestion!
“under consideration”? Please get this released asap because the timelines you have are looking old and dont match the new modern designed themes. Please do asap. Thank you.
We understand your concern, and we truly appreciate your urgency.
While the new modern layout is in our roadmap, you can achieve a similar clean and minimal design right now with a small customization.
Please try using this shortcode: Shortcode Link: https://ctxt.io/2/AAB487OaEQ
And add this custom CSS: CSS Link: https://ctxt.io/2/AAD4fbe0Fg
With these adjustments, the timeline will look much more modern and better aligned with contemporary theme designs.
If you have any questions, please feel free to contact us through our support portal: Support Portal Link: https://my.coolplugins.net/account/support-tickets/
We’re happy to assist further.
Thank you.
Hi, we looked at your demo and noticed you don’t have a modern style timeline that blends with clean modern themes like this: https://preview.themeforest.net/item/linsa-video-production-wordpress-theme/full_screen_preview/61010907
Can you please improve and add this modern style next update?
Thanks for your suggestion! Could you please share more details about the design you’re looking for? A reference link or screenshots of the timeline style you want would help us better understand your expectations.
You can also connect with us here: https://my.coolplugins.net/account/support-tickets/Apologies, here is the timeline. Notice design is clean, had more width and matches the css style of the theme it will be used on:
https://wgl-dsites.net/linsa/history/Thanks for sharing the reference — that helps a lot!
We’ve forwarded this design to our development team and will start exploring how we can add a similar clean, modern style in an upcoming update. We really appreciate your suggestion and the example you provided; it gives us a clear direction for improvement.
We’ll keep you posted once we have progress regarding this design. Thanks again for your feedback and support!
Please get them on it asap. We have a site launching needing our timeline to match the theme looking more modern as such showing more info(less left indented) per post on mobile devices. Maximizing screen space. Also let them know they need to add more styles using larger year font sizes that are not framed. Thanks for your support.
Does this support Adsense ads?
Hi there,
Cool Timeline Pro is designed to create horizontal and vertical timeline layouts for displaying stories, events, and history. It does not provide a built-in option to insert Google AdSense ads directly inside timeline items. However, you can display AdSense ads on the same page by placing the ad code outside the timeline using your theme or a separate ad management plugin.
Thanks
Good morning, I have bought Cool Timeline three times now. Up until recently, updates could be done automatically in Wordpress. Now, every time there is an update for Cool Timeline I have to login to codecanyon, and download and reinstall the plug in, manually, three times. That takes a lot of time. I think this is very customer unfriendly and no continuation of the conditions during my transactions (automatic, lifetime updates). Had I known this would be the future of your plug-in, I had never bought it, surely not three times. Can you please change things back to how they were?
Hi @PloinkPloink, Thank you for sharing your concern, and sorry for the trouble this has caused.
Actually automatic updates requires an active support period as they managed via our server not via codecanyon. Lifetime updates mean you can always download updates from codecanyon, but auto-update needs active support because it runs from our server, not directly from CodeCanyon.
If support is not renewed, updates are still available anytime from your CodeCanyon downloads, but they need to be installed manually.
We fully understand that manual updates on multiple sites take time, and we agree it’s not ideal. If you prefer lifetime automatic updates without support renewal, we also offer a lifetime license directly on our website. Since you have already purchased the plugin multiple times, we will be happy to offer you a special discount.
Please contact us at contact@coolplugins.net and our support team will help you personally.
Thanks again for your feedback and for supporting Cool Timeline over the years. We truly appreciate it.
Hi, I have a timeline written in English (the default language of the site). I have translated these stories in french with WPML. The timeline is inserted in a page with a short code. In the english page stories are displaying ok. But in the French timeline pages there but no stories are displayed. Instead I have the following message: “Désolé, vous n’avez pas encore ajouté d’histoire” (“Sorry, you haven’t added a story yet”). How do I get the translated pages to show the translated stories? Many Thanks Chris
Hi There,
Thank you for reaching out.
We’ve reviewed the issue on our end, and everything appears to be working as expected. To assist you further, please contact us via the following link:
https://my.coolplugins.net/account/support-ticketsThanks
I get a message that I have to renew technical support. I now have two purchase codes. What do I have to do to get the plugin updated?
Hi! I try to update the plugin tho version 5.0, but I get an error about the update package not available. My support expired, but the software has lifetime updates, right? Help me please, the downloadable versiom from themeforest is the 4.9.2, n version 5 available for download. Thank you
Hi There,
Please try downloading the plugin again directly from your CodeCanyon account. When support has expired, updates won’t appear inside the WordPress dashboard, but you can still get the latest version from CodeCanyon. If you want automatic updates inside the plugin dashboard, you’ll need to renew support. Also you can also contact us here: https://my.coolplugins.net/account/support-tickets
Thanks & Regards
HI! Thanks for clarification, the latest version is now available from themeforest.
Hi, did you add Schema to this plugin yet? 5 years ago someone mentioned this.
Hi, we checked that 99% users use it for history and schema will only work for future events. If you have any idea please share i’ll sure discuss with development team.
“Update package not available.” why is this? I purchased it.
Please download installable WordPress file only from codecanyon and update it let me know if you still face any issue.
Hi – I’m having a problem with setting the spacing on a mobile horizontal timeline.
No matter what I set the ‘story content’ text alignment to under “Timeline Settings,” it always displays it as ‘justified’ on mobile and ‘left’ on desktop.
Please advise.
Thanks Jesse
Hi there,
Could you please share the page URL and a screenshot showing the misaligned content? This will help us check and provide a better solution. For further queries, feel free to contact us via our support page: https://my.coolplugins.net/account/support-tickets/
Thanks & Regards
Hi Guys
This looks perfect for a project I am working on. One quick question please. Is it fully compatible with the Avada theme.
Thanks in advance Dave
Hi there,
Yes, Cool Timeline is fully compatible with the Avada theme. If you happen to face any issues or need assistance while setting it up, you can contact us anytime via our official support page: https://my.coolplugins.net/account/support-tickets/
Thanks & Regards
Hi – is there a way to reduce the margins on either side of a slide’s text block on mobile (‘simple’ style), or even the entire slide (title/photo/story) ?
Thanks 
Hi there ,
Thank you for using our plugin! Could you please share your site URL along with a screenshot so we can review the issue on our side and provide you with the appropriate custom CSS?
Also you can contact us https://my.coolplugins.net/account/support-tickets/ .
Thanks & Regards
Licence problem.
License Verification Status: ❌ License is not verified yet! Your key has been installed on another domain(rose-art.hr/sajt) Developer’s Support Validity Status: ❌ N/A
Site is transferred to another subdomain because of PHP version problem and is in development, now the adres is sajt.rose-art.hr.
I need this licence there. How to solve this?
Hi There,
I have updated your license key status. Now you can use it on new domain.
Thanks & Regards
Thank You.
I was looking at the demos and saw that in most cases they only put between 5 and 10 items and then pagination. Can I create timelines with 50 or 100 items without having to add pagination? And another question: can the elements be customized with CSS?
Does it include lifetime updates? On the website, I saw that it is only for one year.
Hi There ,
Yes, you can create timelines with 50–100 items without pagination. Please share your shortcode so we can help adjust it. For any further queries, feel free to contact us via our support page: https://my.coolplugins.net/account/support-tickets/
Thank you.
I bought the wrong plugin for my website plz can you refund it so I can order direct from your website for Timeline Widget For Elementor Page Builder
this is not working in my website
Please raise a refund request here: https://codecanyon.net/refund_requests/new
I’ve just renewed my support for this plugin but trying to get an answer from this developer is getting ridiculous. Very disappointed. Now thinking about going elsewhere.
Hi Tina,
The issue and the misunderstanding have already been discussed, and now we are communicating about the query on our Gmail. If you have any other queries, you can reach out to our support page or via our Gmail. We will help you, and sorry for the inconvenience caused.
Thank you.
Hi, is it possible to get Next / Previous links on top of all timeline posts?
Hi There,
Sorry, but this is not possible. We are using the WordPress default custom post type to create the timeline story, and custom link customization depends on your current theme if it supports this.
Thank you.
I was searching about “How to add Image Radio Field in Elementor Form” and with the surprise that I found you. Since I have a super experience with the timeline I recently.. I started searching for this plugin of yours but I dont see it in codecayon.. how can I see other reviews on that, do you have in your plans to have that in here available as well? https://coolplugins.net/cool-formkit-for-elementor-forms/
please let me know I need to have for a tradeshow a selector image that goes related to either woocommerce images or images so people can select in the leaad form what item they are looking for.
your help will be more than appreciated. I am looking for a very slight plugin not the swamp page … a light plugin that can allow me add images in the selector fiel. let me know if your plugin can help.
The Field style is not applying to the “select type” field how can I have it apply also to drop and select ?
tiket #1686
Hello there,
Thank you for reaching out.
Currently, our plugin does not support custom label styles for the select field, but we’re excited to let you know that this feature will be included in our next update.
Regarding the “text message” field visibility based on the cell number input, we’ve reviewed it and found it’s functioning as expected on your site. For establishing a MailPoet connection with the Elementor Form, we recommend reaching out to the Elementor plugin support team, as they’ll be able to assist you more effectively.
Thank you.
when that update is coming? this form is super needed for an event on Nov 20th
if your not gonna release new update by then how to change css the double arrow down showing on the field?
about mail poet.. it works perfectly your plugin is a magic one
Hi There,
We’ve responded to your query on the ticket you raised in our Customer Support Portal. Please check there for details. To avoid duplicate conversations, kindly continue the discussion within the support portal.
Thank you!
Hello, I need to install the module on the development site. Is it possible to use the same license for the development site as for the production site? Thanks for your help. Wally
Hi There,
If you have a single site license and you want to use the license on another domain, you can deactivate the license from the old domain and then enter the license key on your new or required domain. It should work fine.
Thank you.
