16273 comments found.
Hi, I’m getting error 500 after uploaded the install file. My ticket number is 35160
We’re checking your issue. Please cooperate with our support team.
Nagad Payment Systems is not working as well
Please send us support ticket here. http://support.activeitzone.com
Pre purchase questions:
1 -In the demo when a product is created, the discount should not be able to exceed 100% because otherwise the sale goes negative, and the money is deducted from your balance.
2- In the comments you do not have the option to ban someone and there is no notification of a new message badge in sidebar: (
3- In the administrator panel if you ban a seller, a badge does not appear as it is banned.
4- The option to report user or product.
5- That you cannot buy your own products or ask yourself questions in the chat
And I’d be happy to know when the flutter app comes out. Thank you
Those are not available.but we’ve noted those point. we’ll try to improve those in update. Hopefully at the end of february flutter app will be released.
Can I sell/promote other companies products with this script? I mean as an affiliate of other sellers using Rakuten link share, commission junction and more like share a sale.
Affiliate product selling option is not available.
Hello. Can you explain one thing to me? I thought that when the seller sends a product the customer should confirm the order that it has been delivered. However, this option is not available in the client panel. So the Seller must confirm that the customer has received the shipment. And then you can send a request for money to the administrator.
The seller can’t even add a link to the shipment tracking along with the shipment code. So that the customer can track the location of his shipment. Horror ..
Those are additional feature. And these are not available. You can customize according to buiness.
Dear Seller. This is not so. In general, this module, which you offer for 25 dollars, should have this option. But when I look at your DEMO version, I just don’t see it. How would you explain this to me?
http://prntscr.com/xvnq12Where is the option to cancel the Refund?
Yes. We have open demo to check everything of the script.
Dear, i check.However, an option like “I do not accept” or “reject” I did not see. Can you screen me and show me?
On the refund list table you will get this feature easily. Check the option table row. Or check this screenshot https://drive.google.com/file/d/1Yq8j8RMITY-dK8t5pZf12wm33WztYzFC/view?usp=sharing When you are going to renew your support pack?
Hello. Why renew maintenance? I don’t want support. It’s just a question. Where is this option that you write in the product that you have? The photo is from your website
http://prntscr.com/y07pnf http://prntscr.com/y07n88Hello, Refund rejection option is not avaiable currently. We will give this option on our next Active Ecommerce refund addon update. Thanks.
Thank you!
I asked because I found it strange. Because in the addon you write that this possibility exists, but here now you write to me that it does not exist.
step 3 http://prntscr.com/y0xi1vOk. Thank you. have a nice day! PS: I will write to you to customize script to me.
Okay. Thank you so much.
when ever i create a sub category. it doesnt show in add category. both category and sub category will not be shown in add category. And whenever i try to click general setting or feature activation, page redirects to active it zone
sub category problem is solved my bad but the pages always redirect to activeitzone whenever i try to click general setting, feature activation. also sometimes it shows whole blank notification saying you havent activated the system
Please send us support ticket here. http://support.activeitzone.com
your support team replies really very slow. i had a problem previously and they still havent replied
That’s not to be happened. What’s your ticket no?
i send the message in above link you have given. how to get ticket number?
When you sent a message a ticket number was generated. Can you please mention that number ??
35330 and 35176
Already replied yesterday. Please check on ticket 35330. and answer there. Thanks.
Our support staff will check on regular office time.
hi can you have my problem solved fast
Did you activate your server according to our instructions?? You did not inform us there. Please inform us support.
i did everything as instructed. this error came after i updated. it was working fine.should i cancel the update or? and i have given all the details already
Okay.our support will check.
any idea how long it will take? its been more than a week.
Our support staff will assist you on regular office time.
i know but when. its been more than week
We replied your ticket a long age. You did not back any mail by mentioning that you are still faceing issue. Please inform us there. We are not able to provide support through comment section.Thanks.
Does it have single product multivendor feature which minimises duplication and is convenient to vendors?
This feature is not available.
I can’t upload imgaes nor activate the theme. Can you just give me clear direction how to do it?
Please send us support ticket here. http://support.activeitzone.com/
I have sent it a while ago.
Okay. Our support team will assist you.
Please, I have been stuck for the last 19 hours. The demo version where you can get it online for testing worked fine but why this Purchased version doesn’t work? It’s really slowing me down. 
Whats your ticket no?
35137
We are into your ticket. Trying to trace problem and solve. Thanks.
Thank you. I appreciate it.
Most welcome.
Hello, iyzico marketplace integration? otherwise standard iyzico integration?
Only pay with iyzico integrated.
Please why not remove the SEO textarea on the add products page and let it automatically correspond with post title and description. This is making it hard for vendors to post.
Automation will be tricky and will not be perfect. Thats why we’ve avoided it. Admin should monitor vendors products..
Hello, can you help me please? to increase digit money allowed, im using IDR Currency, and i set price to 1000000, but it doesnt want to change, it changes into 999999.99 , that i need is, increase the amount of digit price.. in our country 1000000 its Juta.. thats mean juta have a 6 digit zero.. can you show me how can i change and increase the allowed digits amount into 7 – 8 digits amount of price, maybe on phpmyadmin panel? Thanks alot
please send us support ticket here. http://support.activeitzone.com/
Hello, I have 2 questions please.. 1. when would flutter app get released ? 2. when I try to change something in the system it take some seconds to reflect, ex.. change language from english to arabic.. how to fix !
1. Flutter app will b released within February. 2. Can’t understand.
Hey bro, Is there a way we also can show Sales Notification as your site shows. Please check this screenshot: https://prnt.sc/xpwt6j
It need to be customized.
Well this is good news for me that you provide customization 
To discuss about customization please send us support ticket here. http://support.activeitzone.com/
hello, this looks amazin. I just have a rookie question because i am only used to wordpress and shopify. So how do you design the homepage? like menus and sliders etc. Can i do that just like wordpress?
2. No it’s not like shopify or any wordpress based CMS. It’s built on laravel which is completely different from wordpress
Hi, where we can find the API docs about the script?
API doc is not available. Postman collection file is included in the main package.
Am always getting a blank page when I try to save general settings, My tickets #35079
We are checking your issue and inform you shortly on support ticket.
Hi! If we want to optimize size (minimize to save on server storage) of uploaded images and still retain quality, can we just use a ready made plugins/scripts to do this?
You can not use readymade plugin. You need to customize.
Okay. Our tech said he will write custom codes to achieve the image procession and will use the laravel image intervention for the image optimization. Is this the correct way? Thanks
Yes, if your tech team is expert in laravel, then they can do it.
Would you be kind to inform me how many pages contain the image upload functions in the whole ecommerce site, so tech guy who will optimize uploaded images won’t miss anything. Thanks
Please send us support ticket here. http://support.activeitzone.com/
Hello when I click on Add to wishlist for a particular product just added on wishlist but nothing happen on product when i checked code its not getting wishlist flag
Currently this is not available. But we’ve noted this point for improvement.
oho.. Thanks
Most welcome.
How to Remove a specific Ad-dons completely from website?
You can disable Addons by switching off specific addon from admin panel> addon manager
Apakh bisa menambahkan plugin Midtrans-WooCommerce pada Active eCommerce CMS?
We do not understand your language please use English for our understanding.
How much does it cost to add the Midtrans-WooCommerce plugin?
How much does it cost to add the Midtrans-WooCommerce plugin?
WooCommerce plugin is not supported on Active ecommerce CMS. Midtrans can be added on Active ecommerce CMS. To discuss about customization please send us support ticket here. http://support.activeitzone.com/
