16268 comments found.
when ever i create a sub category. it doesnt show in add category. both category and sub category will not be shown in add category. And whenever i try to click general setting or feature activation, page redirects to active it zone
sub category problem is solved my bad but the pages always redirect to activeitzone whenever i try to click general setting, feature activation. also sometimes it shows whole blank notification saying you havent activated the system
Please send us support ticket here. http://support.activeitzone.com
your support team replies really very slow. i had a problem previously and they still havent replied
That’s not to be happened. What’s your ticket no?
i send the message in above link you have given. how to get ticket number?
When you sent a message a ticket number was generated. Can you please mention that number ??
35330 and 35176
Already replied yesterday. Please check on ticket 35330. and answer there. Thanks.
Our support staff will check on regular office time.
hi can you have my problem solved fast
Did you activate your server according to our instructions?? You did not inform us there. Please inform us support.
i did everything as instructed. this error came after i updated. it was working fine.should i cancel the update or? and i have given all the details already
Okay.our support will check.
any idea how long it will take? its been more than a week.
Our support staff will assist you on regular office time.
i know but when. its been more than week
We replied your ticket a long age. You did not back any mail by mentioning that you are still faceing issue. Please inform us there. We are not able to provide support through comment section.Thanks.
Does it have single product multivendor feature which minimises duplication and is convenient to vendors?
This feature is not available.
I can’t upload imgaes nor activate the theme. Can you just give me clear direction how to do it?
Please send us support ticket here. http://support.activeitzone.com/
I have sent it a while ago.
Okay. Our support team will assist you.
Please, I have been stuck for the last 19 hours. The demo version where you can get it online for testing worked fine but why this Purchased version doesn’t work? It’s really slowing me down. 
Whats your ticket no?
35137
We are into your ticket. Trying to trace problem and solve. Thanks.
Thank you. I appreciate it.
Most welcome.
Hello, iyzico marketplace integration? otherwise standard iyzico integration?
Only pay with iyzico integrated.
Please why not remove the SEO textarea on the add products page and let it automatically correspond with post title and description. This is making it hard for vendors to post.
Automation will be tricky and will not be perfect. Thats why we’ve avoided it. Admin should monitor vendors products..
Hello, can you help me please? to increase digit money allowed, im using IDR Currency, and i set price to 1000000, but it doesnt want to change, it changes into 999999.99 , that i need is, increase the amount of digit price.. in our country 1000000 its Juta.. thats mean juta have a 6 digit zero.. can you show me how can i change and increase the allowed digits amount into 7 – 8 digits amount of price, maybe on phpmyadmin panel? Thanks alot
please send us support ticket here. http://support.activeitzone.com/
Hello, I have 2 questions please.. 1. when would flutter app get released ? 2. when I try to change something in the system it take some seconds to reflect, ex.. change language from english to arabic.. how to fix !
1. Flutter app will b released within February. 2. Can’t understand.
Hey bro, Is there a way we also can show Sales Notification as your site shows. Please check this screenshot: https://prnt.sc/xpwt6j
It need to be customized.
Well this is good news for me that you provide customization 
To discuss about customization please send us support ticket here. http://support.activeitzone.com/
hello, this looks amazin. I just have a rookie question because i am only used to wordpress and shopify. So how do you design the homepage? like menus and sliders etc. Can i do that just like wordpress?
2. No it’s not like shopify or any wordpress based CMS. It’s built on laravel which is completely different from wordpress
Hi, where we can find the API docs about the script?
API doc is not available. Postman collection file is included in the main package.
Am always getting a blank page when I try to save general settings, My tickets #35079
We are checking your issue and inform you shortly on support ticket.
Hi! If we want to optimize size (minimize to save on server storage) of uploaded images and still retain quality, can we just use a ready made plugins/scripts to do this?
You can not use readymade plugin. You need to customize.
Okay. Our tech said he will write custom codes to achieve the image procession and will use the laravel image intervention for the image optimization. Is this the correct way? Thanks
Yes, if your tech team is expert in laravel, then they can do it.
Would you be kind to inform me how many pages contain the image upload functions in the whole ecommerce site, so tech guy who will optimize uploaded images won’t miss anything. Thanks
Please send us support ticket here. http://support.activeitzone.com/
Hello when I click on Add to wishlist for a particular product just added on wishlist but nothing happen on product when i checked code its not getting wishlist flag
Currently this is not available. But we’ve noted this point for improvement.
oho.. Thanks
Most welcome.
How to Remove a specific Ad-dons completely from website?
You can disable Addons by switching off specific addon from admin panel> addon manager
Apakh bisa menambahkan plugin Midtrans-WooCommerce pada Active eCommerce CMS?
We do not understand your language please use English for our understanding.
How much does it cost to add the Midtrans-WooCommerce plugin?
How much does it cost to add the Midtrans-WooCommerce plugin?
WooCommerce plugin is not supported on Active ecommerce CMS. Midtrans can be added on Active ecommerce CMS. To discuss about customization please send us support ticket here. http://support.activeitzone.com/
Hello, please update the version of laravel, this current version of laravel 6.x is vulnerable to hackers or malicious injections, for security reasons please update to laravel 7.x
This is not so easy to break the security as your mentioned.Among 2000+ customer no one can show the prove that the system has been hacked. But surely we will update soon. Please renew you support ticket.
You are adding only Bangladesh payment gateway you need to add Indian payment gateway also like Paykun and etc add Indian payment gateway also in coming update over all cms is better.
Thanks for your suggestions. We already added Indian payment gateways and there is paytm Addon for Indian customers. Thanks.
Please Add product wise payment mode eg online/COD
Thanks for your suggestions.
hi how can i increase max_file_uploads right now its 20 but recommended is – 60+
Please send us support ticket here. http://support.activeitzone.com/
when shall we be expecting bulk product uploads with images.
In future we have plan to give on update.
