12070 comments found.
I want to buy the add-on, but I have many doubts especially with the payment gateway, do you have a free trial pro? any refund policy?
Hi,
First, this product, UMP, is a WordPress plugin, not an AddOn. All integrated payment services are listed on Product page. If you have any questions related to a specific one, let us know.
Otherwise, this an Envato product, there is no free trial option for Envato products and refund policy is based on marketplace terms and conditions.
Hello, I am using your extension over 8 months, and everything is great. However after updating to the latest version my custom payment gateway was not show at all, and my support period is over. Any suggestions please? I have a backup with previous version, but i didn’t understand where to look for changes. thanks for any tips
Hi,
There can be many reasons behind, especially based on how have been setup. You may renew your support period anytime from Envato product page.
Hello,
Is it possible to have it so that user profiles are kept hidden from other members and then the admin can set permissions as to which profiles each member can see?
Hi,
Users profiles are not available by default on front-end side. You may setup a specific showcase to list users profiles if is desirable only.
does this mean that the only way someone can see a profile is if its in the showcase?
Would it be possible for someone to see a profile if they know a link to it (but they dont know the showcase)?
Public profile pages may exist and be available only if you setup them. By default, a such showcase is not created because most of the websites keeps their users private.
Hi. We have UAP but do not want any affiliates be affiliated with any of the subscriptions. It’s solely for the webshop.
How can we disable affiliate earnings for subscriptions?
Yes, you may choose for what affiliates may be rewarded and for what not, by using Offers for example.
Okay. Next: What decides the “admin email” for notifications? We have a few admins and we want the emails to come to the default wordpress email address which forward it to the people who need to be alerted on a new registered user.
Nevermind. Figured it out by a google search.
Hi!
Can you confirm if UMP can work with Direct Debit on Stripe Checkout? For example: https://stripe.com/docs/payments/bacs-debit/accept-a-payment
Hi,
That payment process is only for products/one time payments and does not fits for Subscriptions, the main main workflow of a membership system such UMP.
Thanks, but here in the UK Direct Debit is the main way we pay automatically for subscription services.
Hi azzaroco,
I have a presale question.
Is it possible to limit purchases for one year? With other words I want to give a group of clients the possibility two buy two products a year and another group maybe 5 products a year.
Do you see a change to create this with you plugin and maybe an addon or extension?
Thanks in advance Oliver
Hi,
Your desired workflow is not 100% clear, please elaborate.
Hi there,
Thank you for your answer. I need to create a website with different membership levels. You can rent a house on this website. One subscription can rent the house twice a year and another subscription can rent it four times a year. And now I want to know if I can do that with your plugin, not renting it itself, but limiting it to two or four times a year.
UMP memberships may restrict access to valuable content, not how many times something it may be rented.
Thanks again for your reply.
Hi, I will need a new plugin for a new customer, and hesitate between MemberShip Pro (I already used for an old customer) and LearningPro. Do you have a page which explain the difference between twice ?
The real aim of this website will be to put video online, but we really want to secure videos (with no downloading possible, after access to the page which contain the video – payment access)
I really thank you for your answer.
best regards.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hello, I buy the ultimate membership and when I install, wordpress say that the plugin cant be installed
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi! I have a client that is looking to purchase this plugin but they’re wondering if they’re able to add reports to the user’s dashboard so, for instance, the user goes on and receives some type of report/update message from the admin. Is that possible with this plugin?
Hi,
There are not a such particular reports provided to user or admin, unfortunately.
My avatar is not uploading and your support site says my Purchase code is invalid even though i just bought more support
Be sure that you are filling all required fields properly and the Envato App gets right permissions when a such is required for completing the support ticket submission
after login user is redirected to [ihc-user-page] but there is no script running
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi,
I am really interested in Ultimate Membership Pro, but I have a few questions:
1. Does it work on multisite environment? (but enabled only on the main site)
2. Can I use it to sell recurring memberships or just fixed-date memberships?
3. Can I use it to sell physical products monthly and/or yearly subscriptions too?
4. Can I set free trial?
5. Can I delay some content access until after trial period?
6. Can I…
A) Let Members upgrade/downgrade membership?
If so, prorate membership cost upon switching?
7. Do I have the ability for members to have more than 1 membership at the same time?
8. Do I have the ability to pause memberships?
9. Do I have the ability for members to pause their own memberships?
10. Does it integrate with the following plugins:
C) WPLMS (not WPML, but WPLMS, the learning management systeme)?
D) Vidi? (a video streaming plugin, so I can allow access to videos based on membership level)
E) JobSearch WP Job Board;
F) Advanced Ad Pro? (so I can enable ads on the free membership level and disable them on the paid membership levels)
G) TranslatePress?
H) WP Ultimo?
Thanks in advance.
Kindly,
Hi,
1. You may install UMP into a WPMultisite environment. Each site will have its own membership system.
2. You may setup different types of memberships, from recurring to a date-range one.
3. UMP is a membership system, does not sell physical products but subscriptions.
4. Yes, can be setup free or paid trial
5. Yes, it can be used Drip Content for restricted posts to delay when access will be provided
6. UMP is not limited to one membership per user. Users may sign to unlimited memberships on the same time, does not need to “upgrade” one.
7. Yes
8. Memberships can not be paused
10. There is no dedicated integration with those listed plugins, but should be used besides without any problem.
I have two plans on my site. I have a doubts for that. One user is already signed in with a free lifetime plan without any access. He bought another plan that cost $15. The $15 plan has all access to the website. But now that user has two plans, they are free and $ 15 plan. But that user could not access any content like a free plan user. Tried with the lock rules. I have Tried with the lock rules.
That’s how *All videos block only for free users *All videos show only for $15 users
How can I solve this problem? Please give me a solution
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Okay. I will
Hello, I would like to know if I can put some categories of the blog so that it is paid? Also, if it is compatible with Mercado Pago. Thanks a lot.
Hi,
If you wish to restrict entire categories and to requires a specific membership for access, yes is possible.
Hi
I manage a sport club and I got somes pre-sale question about Ultimate Membership Pro :
1 user can have multiple same subscription for example ?
My subscription are for one year, can the user pay in several times (3 or 4 times) his subscription? Also can user have the choice to pay just one time his subscription ?
On register form can I create a checkbox to apply automaticuly a fix discount on subcription price ?
On register form user can add multiple files ?
All subscription in my club sport end in September whatever the subscription date, can I configure that parameter ? And can the user extend his subscription before this date?
Thanks a lot
Hi,
UMP is a Multilevel membership system, customers may sign for multiple subscriptions and not limited to only one at a time.
Yes, customers may submit discount coupons during subscription payment process.
You may add multiple upload files custom fields inside Register or Profile forms.
You may setup memberships based on a certain data range, no matter when user sign to that membership, will ends on the same certain date.
Hi, i have a pre-sale question. Is it possible to change a premium member user role ?
Thanks
Regards
Hi,
Your question is not clear. Still, UMP workflow in terms of restrictions and payments are based on own memberships, not WP roles.
Ok, in Wordpress, i have already created a user role called “premium member”. That role defines all the content that premium member has access to. When someone buys a premium membership plan, do you have an option to change automatically his role to “premium member” ? Or will i have to do it manually ? I don’t know how to be more clear
Hi,
UMP has its own process of restriction, you do not need to use a different one.
Still, you may correlate UMP Memberships with WP roles if is necessary with an external addon.
Hi, can this process of restriction, for instance, remove ads, or restrict some videos ?
Yes, once those may be controlled from WP shortcode for example. You can use the Inside Locker shortcode and everything is placed between this shortcode tags can be restricted as you wish.
Hi,
I have implemented conditional input fields in registration form but, it doesn’t respond fully. Sometimes few fields show up and some doesn’t. I haven’t got a working solutiion yet. I have received two different answers from support query each time.
Thank You
Hi, do you have any answer for this?
I have tried to contact you through support but it is not possible.
I noticed the braintree payments are not working properly.
If the transaction is rejected from the bank, the confirmation message says that the payment has been confirmed.
This is done only in the info-message During the payment. The subscription is working properly, it is not activated since the payment has not been completed. But the customer believes that he has completed his payment correctly.
Can you see the problem?
You already opened a ticket on 17th Jan and support team already answered to it several hours later. Please check your ticket thread and stay in touch with support team for any further details.
I do not have a ticket number in my email, how can i trace the conversation in support forum?
Your ticket ID is: #202855. For privacy reason we can not share the email address also.
Does this plugin have integration with any social proof plugin(notificationX,wpFormify…)?
Hi,
There is no integration with any of those mentioned plugins.
Hi I have an issue with plugin Product Filter for WooCommerce from XforWooCommerce and Ultimate membership Pro. It took me a while to found that it was coming from UMP. I made all the work around for testing the issue. Disabling plugin and change theme etc… So the issue that got is when I use the filter for attributes like S – M – L – XL, it works when I test from administrator role but not from any other roles. The filter work just like I’m not requesting anything. For example: if I have in all sizes 100 t-shirts 25 S – 25 M – 25 L – 25 XL and I want to filter S, I get 100 t-shirts for all the role that I’m using for membership even regular customer role. On administrator role, the filter give the 25 S as expecting. So I wanted to let you know about that issue. Also I tried to unset almost everything on UMP just to be sure. I hope that you will find a fix soon since Product filter is very important. Thanks
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
