164 comments found.
Hi, plugin does not allow custom status to be bulk updated in the order dashboard
Hi,
Thanks for showing an interest in our plugin,
All the custom order statuses are also listed on the order page maybe there is some issue in displaying those custom order statuses so we suggest you please connect with us over ticket@makewebbetter.com so that our team can check and help you in a better way.
Regards, MakeWebBetter
Not in the order page but the main order dashboard where you can make a bulk status update to several orders at once. It does not show in the bulk edit drop down
We suggest you please connect with us over ticket@makewebbetter.com so that our team can check and help you in a better way.
Regards, MakeWebBetter
Does this plugin track UPS shipments? Thanks.
Hi,
Thanks for showing an interest in our plugin,
Presently, our plugin is not compatible with UPS shipments but if you want then we can check the possibility and provide you the solution, it would be great, if you connect us over ticket https://makewebbetter.com/submit-query/ our team will help you in better way.
Regards, MakeWebBetter
Hello, I was looking for a plugins that can help me send shipping email notification to my customers with the tracing id I provide through csv file or so … and with the help of a short code that I can implement inside the email, each customer will see his own tracking info. The status of order completed is when I need this email to come alive and start letting customers knows there tracking info
Hi,
Thanks for showing an interest in our plugin,
We suggest you to request for the demo: https://demo.makewebbetter.com/woocommerce-order-tracker/request-for-personal-demo/ and check the functionality which you are looking, also, we request you to please connect us at ticket@makewebbetter.com our team will help you in much better way.
Regards, MakeWebBetter
I found the issue that “Tracking Request can’t be send. Please choose an Order” as above is there any update?
Hello
Thanks for purchasing our plugin.
As per your mentioned issue, we request you to please contact us at ticket@makewebbetter.com so that our team can assist you and resolve this for quickly.
We are here to help.
Regards, MakeWebBetter
Tracking Request can’t be send. Please choose an Order.
An error is happening. How to solve?
Hello
Thanks for purchasing our plugin.
As per your mentioned issue, we request you to please contact us at ticket@makewebbetter.com so that our team can assist you and resolve this for quickly.
We are here to help.
Hello the plugin just didn’t work on my site. It presented errors such as: Tracking Request can’t be send. Please choose an Order.
I definitely want a refund for this purchase!
Hello,
Apologise for inconveniences, we would like to tell you that our team is working on your issues and it’ll be fixed soon and update you.
Regards, MakeWebBetter
Hello MWB Team, I’m using Markeplace Multi-vendor Plateform, last time i bought your RMA plug, I wanna know this plugin is compatible with WCFM Marketplace ???
Thanks for your Feedbacks?
Hello,
Thanks for showing an interest in our plugin.
Currently, our plugin does not support the multivendor marketplace (WCFM) platform.
We are always here to help you
Regards MakeWebBetter
I’m getting this error at the top of the order results page:
Warning: count(): Parameter must be an array or an object that implements Countable in /homepages/20/d233267600/htdocs/clickandbuilds/LimitedEditionCards/wp-content/plugins/woocommerce-order-tracker/template/mwb-track-order-myaccount-page-template2.php on line 239
It appears whether I am using popup or in-page settings.
Hello,
Thanks for sharing your query here we need to check it from our end. Our team is already connected with you over our support(ticket) and we are working on your issue, the technical team will assist you in a better way.
We are always here to help you
Regards MakeWebBetter
Template 1 is not showing Local Time its showing UTC time on order tracking. Can you tell how to fjx that? Can you provide a quick fix here?
TIA
Hello mirdo Thanks for sharing your query here we need to check it from coding end so we suggest you please connect with us over ticket@makewebbetter.com so technical team can assist you in a more better way.
we are always here to help you
Regards Makewebbetter
HI, I’m really interested in this plugin. but I have some questions about it. 1. Can a add custom order status? 2. When I will add custom status to the woocommerce>order then will it show to the front end of the tracking page with the date? (we don’t wanna use any carrier. we just wanna update the status from the order and customer can see that on the tracking page) 3. will the customer notified to the mail with the tracking link or button? Thank you
1. Can a add custom order status?
>>Yes, you can add the custom order status,in our plugin we have a functionality through which you can add the custom order status.2. When I will add custom status to the woocommerce>order then will it show to the front end of the tracking page with the date? (we don't wanna use any carrier. we just wanna update the status from the order and customer can see that on the tracking page) .>>Yes,custom order status will shown in the front-end (order tracking template) page with date,it okay our plugin work without any courier service also.3. will the customer notified to the mail with the tracking link or button?>>Currently we do not provide any tracking link or button on mail notification.
If you still have any queries contact us here https://makewebbetter.com/contact-us/ so that our team can provide you with appropriate assistance.
Regards MakeWebBetter
Do I have to copy and paste the Tracking ID into the tracking box or does the plugin put it in automatically after I print out the USPS Label?
Hello,
Thanks for showing an interest in our plugin,
You need to copy and paste the Tracking ID into Tracking box, if still, you have any question then please share it over ticket@makewebbetter.com our team will help you in all your question.
Regards, MakeWebBetter
hi, does the plugin allow you to track the order in realtime on the map?
Hello,
Thanks for showing an interest in our plugin,
Our plugin track the current order status of the order not the place or location of the order, if still, you have any question then please share it over ticket@makewebbetter.com our team will help you in all your question.
Regards, MakeWebBetter
Hello, do you support real time tracking? so a customer can see in a map the current live location of an item? thanks
Hello
Thanks for showing interest in our product,
To your query I want to let you know that our plugin track the order status of the item, it does not track the location of the item.
Regards MakeWebBetter
hello google map not working.. noting showing added the API Key still showing blank
Hello
Thanks for purchasing our product,
We need to check why this is happening, so we request you to please contact our support by mailing us at ticket@makewebbetter.com
Regards MakeWebBetter
- Hi, is it possible to disable email in the tracking for for logged out users? It’s not common to require an email to search, just use Order field would make sense.
- Does you plugin work without connecting to tracking service like Aftership to import data in order to use your plugin? Your plugin work independently, right?
If the two things above are possible, I will buy now.
Hello
Thanks for showing the interest in our plugin.
As per your queries,
1. We would need do do some custom coding in order to remove the Email ID field for verification. As we have implemented this verification on basis of our customer’s suggestions only.
2. Yes, our plugin works even without configuring the setup for Shipping Carriers, so if you don’t have one, you can easily use our plugin.
For further queries, kindly contact at ticket@makewebbetter.com
Regards MakeWebBetter
1. If I buy, can you give me that custom code to remove it? Order ID is enough that only its users knows. We don’t need email verification, just for convenient, we want to use only the order ID field.
Thanks.
Hello
Thank you for showing interest in our plugin,
Actually for tracking, order id and email id is the required field. without these two field our plugin is not able to track the order but if you want to remove email field then we will do that but any random person enter random order id of other customer are able to track his order, so I am suggesting you please do not remove the email id field
If you need any help then feel free to ask.
Regards MakeWebBetter
Ok, I buy. please disable the email field for me. Thanks.
Personally, I don’t think an order id is credential like password. Nobody cares to search for someone else’s order id in my site as it doesn’t have any benefit to do so.
The order id has many digits and it’s not easy to random. Only users can have access to their order id. It’s secret enough. Requiring email address field doesn’t ensure security as well.
Actually, you should have an option to disable and enable email address field for people who need it and for people who don’t. This will make your plugin customizable and look interesting with more features.
Thanks.
Hello,
Thank you for showing interest in our plugin
Currently, we don’t have this feature in our plugin. If you want this feature then our team can check the possibility for you. For further assistance please contact us ticket@makewebbetter.com . So that our team can assist you in better ways.
If you need any help feel free to ask
Regards MakeWebBetter
Sorry, I dont understand. I ask you before buy that if it is possible to disable the email field, and you said “but if you want to remove email field then we will do that”
So I buy. If it is not possible then I will request a refund.
Hello
We totally understand your point and we are ready to make some amends to the plugin’s code and then it will work accordingly.
Please contact us at ticket@makewebbetter.com so that our team can assist you with further steps.
Regards. MakeWebBetter
Ok, I’ve sent you an email. Thanks.
Hello
We will get back to you soon and get your issue resolved
We are here to assist you further.
Regards MakeWebBetter
Hi, your staffs reply me already. They say it is part of customization job. I’m confused now. If this is a misunderstanding, could you please give a refund?
Hello
There is no confusion we are now connected with you over email, the concerned team person will guide you with the customization job needed.
We are here to help you
Regards MakeWebBetter
Hi, I ask “If I buy, can you give me that custom code to remove it?” and you answer “but if you want to remove email field then we will do that”
Sorry, I don’t mean customization job and have to pay. I think there might be misunderstanding.
As you have connected with our support team, don’t worry, they’ll help you in all your queries.
So, inconclusion, please be clear, do I have to pay for removing the email address field?
Hello
Please check your mail we are connected with you over the mail. Our team is already there to help you on our support.
We are here to help you.
Regards MakeWebBetter
I receive a reply already. I have to pay 50 USD. This is misunderstanding. You are ambiguous, not mentioning before I buy clearly that I have to pay. Could you please give a refund?
We’ve already told that it comes under the customisation but if you’re not agree with this then we request you to please raise refund on your purchase, we’ll proceed and follow the process for same.
Regards MakeWebBetter
I’ve submitted a refund request. Please check, thanks
Hello
We are already connected with you over mail will get back to you regarding your refund request there itself.
Regards MakeWebBetter
I’ve submitted the refund request for 5 days already. Why you still don’t take any action?
Our team has replied you on your refund request, please check.
Regards, MakeWebBetter
Hey, we are using Advanced Tracking Shipment plugin for tracking, but are looking to create a “Journey” for our customers orders
Is it possible to create a Journey depending on order status?
Hello
Thanks for showing the interest in our plugin.
As per your query, we suggest you clarify it more by sending an email at ticket@makewebbetter.com regarding this.
As you can create the custom Order statuses with our plugin.
But if you meant something else, please contact us via. Email so that our team can help you in all possible ways.
Regards MakeWebBetter
it works with dokan multivendor?
Hello
Thanks for showing an interest,
Presently, our plug-in is not compatible with the multi-vendor plugin.
For further queries, kindly contact at ticket@makewebbetter.com
Regards MakeWebBetter
Hi, how to trace an order? Do you have a search bar where I can enter the tracking number and it display the search result in the tracking template?
Hi,
Yes, for logged in user we provide a track order button with the order details and for non logged in user we provide a form where user enter the order id and email address then tracking template is display.
Regards MakeWebBetter
Ok, is it possible to customize the template to meet my need?
For that we need to check the layout of your template after that we let you know the possibilities.
Regards MakeWebBetter
Ok, I will let you know my tempate, maybe today. Let me prepare.
Sure, we’ll wait for your message.
Here is my template https://www.dropbox.com/s/jf0gpu6te98dk89/tt1.png?dl=0. This template is common in general and I like this layout. It’s not necessary to be absolutely the same to the picture as long as I can customize CSS later to meet more my design. I can pay now if you ensure the possibility.
Happy new year.
Hi,
We request you to please mail your requirement at ticket@makewebbetter.com our team will check and help you in much more better way.
Regards, MakeWebBetter
well, you should have told this early, would save time. Sent, pls check and reply as soon as possible.
Sure, our team will check and update you.
Your team does not answer
Please provide us with our Email Id so that we can update you there itself.
Regards MakeWebBetter
We have searched it and already replied you over the mail please check your email once.
can I customize icons?? do you have a demo area for testing?
Hi,
Thanks for showing an interest in our plugin,
Can you please let us know, which icon you want to customise, you can request for a demo: https://demo.makewebbetter.com/woocommerce-order-tracker/request-for-personal-demo/
Regards, MakeWebBetter
template 1 or 2 I already requested a demo
That’s great.
but I didn’t receive
Can you please share the email id from which you have made a request, so that we can look into that.
Will it works with wcfm plugin?
Hi,
Thanks for showing an interest in our plugin,
Presently, our plugin is not compatible with the wcfm plugin, if still,you have any question please let us know.
Regards MakeWebBetter
I love the way your plugin works. Im looking for plugin that compatible with wcfm. Do you have any other plugins that’s compatible with wcfm?
Presently, we didn’t have the plugin compatible with WCFM, if still, you have any question,please let us know.
Regards, MakeWebBetter
multivendor? support??
Hi,
Thanks for showing an interest,
Presently, our plug-in is not compatible with the multi-vendor plugin.
Regards MakeWebBetter
