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Discussion on WooCommerce Email Template Customizer

Discussion on WooCommerce Email Template Customizer

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580 comments found.

Presale query: Does it work with any email service provider? For example, would it work with providers like Mailpoet, Mailjet, Amazon SES, etc.? I ask this because many providers also have their WordPress plugins for email template design..

Hi,

Sorry this plugin can just design WooCommerce notification emails like order emails, new account, reset password email… of WooCommerce.

Best regards.

Thanks. So, that means it’ll work irrespective of whatever the email service provider is, am I right?

Hi,

You may misunderstand my meaning, our plugin can not work with providers like Mailpoet, Mailjet, Amazon SES…

Best regards.

Hi, I updated your plugin today and now when I click at Order Completed status, it shows the completed mail which the client gets with the following things:

Please fix it as soon as possible.

wp-content/plugins/woocommerce-email-template-customizer/includes/email-render.php:272 VIWEC\INC\Email_Render::render_content() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce-email-template-customizer/includes/email-render.php:216 VIWEC\INC\Email_Render::render() wp-content/plugins/woocommerce-email-template-customizer/includes/email-trigger.php:148 VIWEC\INC\Email_Trigger::load_template() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce-email-template-customizer/includes/templates/email-template.php:2 include() wp-content/plugins/woocommerce/includes/wc-core-functions.php:345 wc_get_template() wp-content/plugins/woocommerce/includes/wc-core-functions.php:364 wc_get_template_html() wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-completed-order.php:109 WC_Email_Customer_Completed_Order::get_content_html() wp-content/plugins/woocommerce/includes/emails/class-wc-email.php:541 WC_Email::get_content() wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-completed-order.php:69 WC_Email_Customer_Completed_Order::trigger() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:544 do_action_ref_array() wp-content/plugins/woocommerce/includes/class-wc-emails.php:170 WC_Emails::send_transactional_email() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce/includes/class-wc-order.php:363 WC_Order::status_transition() wp-content/plugins/woocommerce/includes/class-wc-order.php:221 WC_Order::save() wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php:624 WC_Meta_Box_Order_Data::save() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php:220 WC_Admin_Meta_Boxes::save_meta_boxes() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-includes/post.php:4260 wp_insert_post() wp-includes/post.php:4354 wp_update_post() wp-admin/includes/post.php:419 edit_post() wp-admin/post.php:227

Hi,

Thank you for this report.

This issue does not happen on our site. We need to check on your site to detect this problem, please contact us on forum for premium users, we will help you check it.

The forum link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Hi, ive got internal server error during the checkout/payment page. When i disable this plugin it works just fine. any idea why?

Hi,

Thank you for reporting us about this issue.

We need technical check to detect your case, please contact us on forum for premium users, we will check this problem for you: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Do you have any timeframe as to when you may consider compatibility with woocommerce subscriptions?

Or is this possible now at all?

Hi,

Thank you for your interest in VillaTheme’s plugin.

Currently, our plugin has not made compatible with WooCommerce Subscriptions yet.

We set a plan for this task, but we can not say for sure certain time for this update. Please kindly follow us to update next versions.

Best regards.

The current order confirmation email doesn’t include any variation or attribute options the customer has selected

Also we need the SKU for the variation to show

Hi,

Thank you for using our plugin. Order details in email should be included variation or attribute options customers selected, you can see this: https://prnt.sc/vmiqb4

Please contact us on forum, we will provide code to add product sku in order details. This is forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Hi, Nice plugin! Is it possible for me to edit somthing in the plugin so “May Be You Like” don not add to cart but links to the product insted? Not all my shoping customer like it go stright into the basket for now.

Regards Trond André

Hi,

Thank you for this suggestion.

We will update for this request next time, please kindly follow the update versions.

Best regards.

Thats great! Is it any tempoary solution?

Regards Trond André

Hi,

Please contact us on forum for premium users, we will send you the fix version before the official update. Here is the forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Hi Team, This is pre sales question., I have used the demo version and i can see that you template is inside header and footer of email template we have created., So in below snapshot you can see that plugin is not replacing full template , it takes header and footer of default and then inside that each new template with respect to order. Doing so header & footer is repeated twice and email looks weired.

https://prnt.sc/vlwgmm

Thanks please check for reply from my end.

Hi Team, I have purchase the premium version as suggested. Can I upgrade to premium without affecting my templates ?

Hi,

Thank you for your purchase.

Yes, you can upgrade plugin without any affecting the initial templates. You can follow this guide to get auto update key and support on forum for premium users. https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/

Best regards.

Hello, I just bought your Abandonend Cart plugin and can’t seem to edit the emails for it with this Email Template Customizer. But in the description you say it’s compatible? How and where do I do this? Thanks

Hi,

Thank you for using our plugin.

We have made compatible between these 2 plugins and ongoing to update officially, if you need them in urgent, please contact us on forum, we will send you the update files: https://villatheme.com/supports/

Best regards.

Hi there, FINALLY an email customizer plugin that actually works! I’m currently testing your free version and will update soon to the full version :-)

One question – do you also plan to make the plugin compatible with Dokan Multivendor Plugin (to also update system mails from Dokan)? And if not, are you offering custom development to make it compatible?

Many thanks -a

Hi,

Thank you for your using VillaTheme’s plugin.

Unfortunately, we have no plan making compatible with Dokan Multivendor Plugin yet. This request takes time to research and we will consider it and update later if possible.

Best regards.

Great, thank you so much. I guess it would be the only plugin then supporting Dokan and this could be a great sale driver for your plugin :-) Best

hi,

Thank you, but we can not say for sure for updating, so please keep follow us.

Best regards.

I dont know what happening but the template are not responsive on mobile , it display something else on preview mode and when I sent a test email to check the mobile view, it PC responsive even some padding did’nt working. Currently I am testing with free version.

Hi,

Please change to Chrome browser and check this problem again.

Best regards.

Hi Lavendervu, just purchased the plugin, it´s WPML compatible? This is only to be considered for certain projects. THANKS!! :)

Hi,

Thank you so much for your purchase.

This feature is currently unavailable in our plugin. However, we have integrated an option that helps to solve this problem.

It is “Apply to billing countries” in the rules section in the right side of email template. You can create muti templates then change email contents with these respective country languages, then apply to send to countries using that language.

For example Email English will be applied for country billing in United Kingdom, European zone email will be applied for country billing in Euro. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0

Best regards.

Thank You!!

Hi,

You are welcome!

Best regards.

Hi there! A pre purchase question. Tested plugin demo and looks great. Need to know if there is any way to insert tracking number in order. Thank you

Sorry hearing that.. its not applicable spending extra money for extra plugin for just a singe dynamic text field attached to complete order email ex: your tracking number is {tracking_nr} with DHL. (for example) . Im really intrested in purchashing the plugin its unique and really customizable with the sortcodes you provide.Thank you for all your answers. and time spending explaining plugin features. 5 stars from us for fast support. ill discuss with client for manual sending tracking nr if no other solution will be found. Hope we buy your plugin for this or other projects.

Finaly bought it keep it reach feature and 5 stars for features and fast replay. Hope in future update have a field in complete order template to insert tracking number. Keep up good work

Hi,

Thank you for you precious favor, we will keep working to make plugins perfectly, meet your practical need.

Best regards.

Hi guys,

Do you have any plan to introduce HTML field in email templates so if I’ve my predefined mail template, I can just copy paste HTML code there?

I’ve bought your plugin as well I’ve this plugin and I can paste HTML code in this plugin that makes it very handy.

https://codecanyon.net/item/woocommerce-email-customizer-with-drag-and-drop-email-builder/19849378

Thanks

Hi,

This feature is impossible in our plugin. Our plugin’s structure uses dynamic data to form email types, this feature is basically different from that plugin.

Best regards.

There’s no Margin option. When I try to separate two sections with padding and save the template, the paddings just vanish and the template looks so ugly and condensed.

This is really not done, you have to fix this, else we can’t use it in our live websites,

Hi,

Is that you mean the padding can not be saved as it should?

If you try on the Firefox browser and get this errors, please contact us on our forum, we will send you the fix file before the official update.

The forum link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Hi, we use the plugin WooCommerce Smart Reminder Emails from wpovernight and with the other email customizer plugin from cxThemes the emails from the Smart Reminder Plugin where automaticly with the design from the email customizer plugin, but with yours it sends the standard woocommerce email template.

How can we use your plugins template combined with the Smart Reminder Plugin?

Maybe by creating new email choosing the e-mail type for this kind of e-mail? But I can not choose the email type.

Thanks.

Hi,

This is the problem of compatibility with a 3rd plugin.

In this case, you can use the default template type in our plugin, that is saved the header, footer, suggested products, social and load all contents of your 3rd plugin (Smart Reminder Plugin) in our email.

Best regards.

Hi, I created new template and choose Standard-Template, but it doesnt work? Please explain how I need to do it correct? Maybe I didnt understand what you mean exactly. Thanks.

Hi,

Please contact us on our forum, provide us the zip file of the WooCommerce Smart Reminder Emails from wpovernight , we will help you check it.

Here is the forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Best regards.

Can this be used to set a global footer and header design for all emails ?

Ie, a single design will be applied to all the woocommerce emails.

Hi,

Thank you for your interest.

You can set a default email that is designed with the global footer and header, assign it as a certain email type and customize into different WooCommerce emails.

You can click on the duplicate button https://prnt.sc/uwl9o0 or export in the Data field in that email template: https://prnt.sc/uwlbjo

You can try the demo here: https://emails.new2new.com/ Best regards.

Will this work for downloadable products? Right now default woocommerce emails include a button for direct download when they receive processing order email. Will your email work the same?

Hi,

Thank you for your interest in our plugin.

Yes, it can work with the downloadable products, please try with the free version to test first: https://profiles.wordpress.org/mrt3vn/#content-plugins

Best regards.

Can you make a “Back in stock” Email letter?

Let me know when it is available.

Hi,

Let us explain again about our plugin function, this plugin is designed to build and customize default email templates of WooCommerce (order emails, customer invoice…) , a “Back in stock” Email letter is not WooCommerce default email, so there is no such email sent individually.

Best regards.

Ok, understood..

Hello, great plugin, just one question, how do I change the font to match my website fonts?

Hi,

This feature is currently unavailable in our plugin, we will think about it and update in the future.

Best regards.

Hello, this plugin works with Checkout Field Editor (Checkout Manager) from ThemeHigh? I mean to use the custom field. Please let me know ant thx

Hi,

Thank you for your interest.

We will consider checking the compatibility ability with the free version of Checkout Field Editor (Checkout Manager) from ThemeHigh, and update in our plugin if they can match, please kindly follow our plugin’s changlog or our channels to update next releases.

We have checked

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