583 comments found.
Can you make a “Back in stock” Email letter?
Hi,
Thank you for using VillaTheme’s plugin.
Currently, this plugin can just build and customize default emails of WooCommerce. Do you use any plugin or add-on to form the “Back in stock” notification before?
Best regards.
no, I have not I am currently looking for one. Let me know if you have one.
Hi,
Currently, the email template for “Back in stock” is unavailable in our plugin.
Best regards.
Let me know when it is available.
Hi,
Let us explain again about our plugin function, this plugin is designed to build and customize default email templates of WooCommerce (order emails, customer invoice…) , a “Back in stock” Email letter is not WooCommerce default email, so there is no such email sent individually.
Best regards.
Ok, understood..
Hello, great plugin, just one question, how do I change the font to match my website fonts?
Hi,
This feature is currently unavailable in our plugin, we will think about it and update in the future.
Best regards.
Hello, this plugin works with Checkout Field Editor (Checkout Manager) from ThemeHigh? I mean to use the custom field. Please let me know ant thx
Hi,
Thank you for your interest.
We will consider checking the compatibility ability with the free version of Checkout Field Editor (Checkout Manager) from ThemeHigh, and update in our plugin if they can match, please kindly follow our plugin’s changlog or our channels to update next releases.
We have checked
Hi,
Thanks for this great plugin.
How and where do I setup a default design template for all the outgoing emails?
Hi,
Thank you for using our plugin.
You mean that you want to duplicate a template for all available templates, don’t you?
Currently, that can just be done by duplicating a designed template that you want, then change email type of each email: New account, order received, order completed…and redesign properly.
Best regards.
Yes, I thought I could have a BASE template design (with the brands colors, logo, menu header and footer) that I can apply to all the outgoing emails without having to modify the design for each email
Hi,
Your request can be done by 2 ways: create a BASE template design (with the brands colors, logo, menu header and footer)
1. Duplicate templates your want in the email list: you can see this image: https://prnt.sc/v7n6n4
2. In a email template, in the Data section, use Export, Copy, Import function that help duplicate quickly template design and paste to a new template. You can see this image: https://prnt.sc/v7na5t
Best regards.
Found quite a major issue! It doesn’t seem that this plugin is compatible with other WooCommerce plugin such as Subscription (standard from WC) and also I’m using SB WooCommerce Email Verification.
Hi,
Unfortunately, we have not made compatible with WooCommerce Subscription yet. We will consider this feature in our plugin in future updates.
Best regards.
Do the plugin customize non default Wordpress / Woocommerce as Automatewoo emails and Reset password?
Hi,
Sorry, this plugin is designed to customize default WooCommerce email notifications. You can try the demo here: https://emails.new2new.com/
Best regards.
Can SUMO Reward Points support customized emails? This plug-in also has many notification emails. After installing your plug-in, it cannot be sent out normally, much like being blocked by your plug-in.
Hi Soga172,
Thank you for your concern,
Currently, our plugin does not support SUMO Reward Points. We will consider to make the compatibility if many customers requires it.
Best regards,
Hello, just made a purchase – dissapointed because when i receive an email from the store it doesn’t show pictures instead just question marks so the customer can’t see the store logo or the products images. How to fix this?
Hi,
Does it show like this https://prnt.sc/v5p3zj . It is your server installation, please contact your server about this problem.
Best regards.
can you be more specific? I contacted the hosting company and there is not much we can do. I also installed the wp easy SMTP, but stil mail clieints are blocking images. For example Mozilla Thunderbird blocks pictures saying” to protect your privacy thunderbird has blocked remote content in this message”. Is it possible with this plugin to show pictures in any mail clients without allowing it first?
Hi,
Please contact us at support@villatheme.com then forward your email with this error, we will detect this problem.
Best regards.
{reset_password_url} is blank in emails, I can’t seem to add a ticket in your forum as theres no where to add a purchase code
Hi,
Thank you for reporting us about this issue.
We have fixed this problem and ongoing to update it, if you need it in urgent, please contact us on forum, we will send you the zip file of the plugin: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Please follow this guide to get the auto update key and create tickets on forum normally: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Best regards.
Can i also edit template for order notes with this plugin?
Hi,
The plugin has the order note shortcode, so that you can add any where to display order note in email. It can be editable.
You can try demo to experience: https://emails.new2new.com/
Best regards.
Is there an easy way to duplicate one template to all existing templates. For example to use the same header, same footer – same line heights etc?
Hi,
Unfortunately, this feature to duplicate one template to all existing templates is unavailable in the plugin, you can make a copy for created template and keep customizing on that copy.
Best regards.
Hi,really liked your plugin. But i have a problem. Password reset mail button ( {reset_password_url} ) is not working
Hi,
Thank you for this detection.
We are aware of this and update soon. Please kindly wait.
Or you can contact us on our forum, we will send you the fixed file right away: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Can we use ACF as content for the emails?
Hi,
Thank you for using our plugin. Which ACF plugin are you mentioned? We have not checked with any ACF plugin before. You can check it yourself and if you need help to make them compatible, we may consider the compatibility ability and its usefulness for the next updates.
Best regards.
Hi,
Thank you for your information, our developer will check the compatibility and consider updating in this plugin next releases.
Best regards.
I have a pre-purchase question. In my woocommerce platform whenever a customer selects BACS as the payment option, does the BACS information is emailed to them when customising? Same goes with the Cash On Delivery? If you could enlighten that will really help me.
Hi,
we have not checked with this BACS gateway. Please try with the free version to test first. Currently, Cash On Delivery is mailed as normal with this plugin: https://prnt.sc/v0g6e2
Here is the free version: https://wordpress.org/plugins/email-template-customizer-for-woo/
Best regards.
I mean the information such details for the BACS or any other information like description, instructions for the payment mentioned in the BACS payment section of the woocommerce payment https://prnt.sc/v0g8rr
Hi,
We will consider updating this feature (further information of BACS payment gateway) in our plugin next updates.
Best regards.
Hello,
Does your plugin work with multisite wordpress installations?
I just installed your plugin on a multisite installation. When I wanted to create or modify a template, it generated many errors. I have not been able to create it or see any of the created ones.
Hi,
Thank you for your purchase.
Do you mean you install on many websites, or multi vendors site? If you install the plugin on any WooCommerce WP websites, It should work normally. We have not checked with Multi vendor site yet.
Do you update all settings after modifying? Please create a ticket on our forum, we will help you check it: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Thanks for this plugin! Works like a charm. Maybe more ‘standard’ templates, that would be so great
Hi,
Thank you for using our plugin.
Do you mean design more templates to select for example: New order email template 1, New order email template 2… ? We think it depends on each customer’s style, so currently, there just be a template style designed for all email templates . You can design your own email style fit for your business.
Best regards.
Hello Must the Elementor be installed to run the plugin?
Hi,
No it doesn’t, it works independently with the Elementor. You can experience the demo here: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards
Hi. Ok thanks, I think this is something very important to have as a Email Template Customizer plugin.
Please urgently check that cause otherwise I need to be refunded cause if it does not work, I cant use your plugin, its useless without shipment tracking. thanks. I wait for your response.
Hi,
Please create a ticket on our forum. We will send you the fixed version that included this feature; Or you can wait for our update later.
Here is the forum link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi, i made the ticket. I wait for your response. Thanks.
Hi,
Yes, we already replied to you. Please follow your topic: https://villatheme.com/supports/topic/woocommere-tracking-information-plugin/
Best regards.
Ok thanks i will check if it works fine and let you know.
Hi,
Yes, please keep in touch via your topic for more convenient.
Best regards
Hi, I cant find the attached file to download??
Hi,
Please check your topic again.
Best regards
Hi, I deleted other version and installed this one from google drive but the WC-Hook is not visible??
Hi,
Please try to clear browser caches, you can learn about this job here : https://villatheme.com/knowledge-base/clear-browsers-cache/
Best regards.
Thanks now it works. 
Can you please also tell me, how I can deactivate just Instagram in the GET IN TOUCH section and show just Facebook and Twitter? We dont have Instagram for our show and we dont want to show the Instagram icon..
Thanks.
Hi,
Thank you for your confirmation. It is easy, just leave empty for the Instagram field.
Best regards.
Hi, I leave empty for instagram but the icon from instagram still is visible. Why?
Hi,
How did you check the “display” preview mode or testing email or just see in the editing page? I leave empty and it disappears normally. If it still shows up, please contact us on our forum for technical check. https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards
Hi, I thought when its empty then the icon in the “live” preview disappears. but now it works, when I make test mail.
Hi,
Thank you for your confirmation. We will update this problem to let the icon disappear even in the editing template page.
Best regards
Hi, there are a lot of small bugs sir. For example the spacer doesnt work when I put spacer between elements, the elements are still not spaced. What can I do for that?
Other point. I put at the top our logo as a picture but there is no possibility to link the picture. Normally when somebody clicks the logo it should be directed to the main shop page..Can you please also update this?
Hi,
1. For the first issue. We checked and the spacer works as normal on our site. Please contact us on forum, we will help you check. https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
2. This job now can be done by the text element. We will update this feature in the image element in the next releases, thank you for this suggestion.
Best regards.
Hi I bought your plugin and we need to show the tracking Information from the woocommerce plugin: https://woocommerce.com/products/shipment-tracking/ at the email: Hi {customer_name}, Your order {order_number} is now complete but it does not show it. Why?
We used before the email plugin from cxthemes and there it worked perfectly.
Please help.
Hi,
Thank you for using VillaTheme’s plugin.
Currently, we have not checked the compatibility with the Shipment Tracking of WooCommerce, we will check if they can combine and update as soon as possible. Thank your for your suggestion.
Best regards.
Hello.
I am considering purchasing.
With the following explanation, is it possible to create a new template for woocommerce?
“WooCommerce Email Template Customizer is a helpful tool that helps you build and customize the Email templates for WooCommerce.”
There are 14 woocommerce emails by default, but is it possible to add 15 emails, for example, “shipping notification”?
Thank you.
Hi,
Yes, this plugin can apply for building and customizing only for WooCommerce email by default. In your example, “shipping notification” is unavailable now.
You can try our demo to test templates: https://new2new.com/?item=woocommerce-email-template-customizer
Best regards
Thank you for your reply.
Do you have any plans to add that feature in the future?
If so, when will it be?
Thank you.
Hi,
The shipping notification email as you mentioned is from another plugin, Shipping info of default WooCommerce is already integrated in the order emails in our plugin, you can see this image: https://prnt.sc/uwi2co
Best regards.
I want to give the customer the tracking number of the package.
In other words, I want to separate “transaction completion notification” and “shipping notification”.
Thank you.
Hi,
Unfortunately, this feature is unavailable in our plugin currently. We are developing this feature with our WooCommerce Orders Tracking plugin and will try to release soon. please kindly wait for it.
Best regards.
I’m looking forward to the update.
How big is this plugin?
Will the site speed slow down once it is introduced?
Thank you.
Hi,
No, you needn’t worry about that, the plugin can not make site slowdown.
Best regards.
Thank you very much.
Is it possible to create one pattern layout and duplicate it in another email template?
Is it possible in whole or in part?
It takes time to customize everything in detail.
Is it possible to customize all at once with css etc.?
Hi,
This can just do in whole, you can click on the duplicate button https://prnt.sc/uwl9o0 or export in the Data field in that email template: https://prnt.sc/uwlbjo
Customizing all at once is impossible now.
Best regards.
Thank you.
Is it possible to add code such as php and js to the template?
I’m currently sending customers a shipping notification email for each shipping company with a tracking number, can this be done with this plugin?
Hi,
Which shipping plugin are you using to send the shipping notification email?
Best regards.
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