568 comments found.
Hello. Your plugin is great, but how can i implement woocomerce shipment tracking plugin wihtin your plugin? If i receive a fast answer it is much appriciated 
Hi,
We are sorry for reply lately over the weekend.
You can drag and drop the WC hook element and place it before order detail in order to display the shipment tracking of an order.
You can see this video: https://www.awesomescreenshot.com/video/1976132?key=e17c0bc3f9aaa2973a8f88ee2a928c4c
Best regards.
Hi team how do i contact support my site is placing the email templete weird as shown here
https://prnt.sc/vusuorHow can this be fixed or what email do i use to get support.
thank you
Hi,
Please create a ticket on the premium support forum, we will help you check this issue: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Is there a way to increase the width of the email?
Hi,
Thank you for using our plugin. Do you mean this width: https://prnt.sc/vuszc0
If yes, currently, the is no option to adjust it in this plugin.
Best regards.
is it possible to customize vendor (dokan or WCMp) emails?
Hi,
Thanks for contacting us. Currently, this feature is unavailable in our plugin.
Best regards.
Hello developer, How can I make your plugin work with this plugin: https://wordpress.org/plugins/wc-confirm-payment/ with the default woocommerce email setting it works flawlessly but, with your plugin active the confirmation link is not sent on the order placed email.
Thanks
Hi,
We will check with the free version of this plugin and inform to you as soon as possible.
Best regards.
Hi,
You can use the wp confirm payment plugin with our plugin, just drag and drop the WC Hook element to before order table, the select the woocommerce email before order table, you can see this image: https://prnt.sc/vsks52
Best regards.
Hi, Thank you for the quick reply but, even if I followed your instruction the plugin is not working with your plugin. Please follow this link https://prnt.sc/vthwh6 to check how the plugin renders on emails without your plugin.
Best regards
Hi,
Please contact us on forum we will help you check this problem: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Is there a way to have the plugin working with German Market? It sends out its own Mails using the WooCommerce defaults.
Hi,
We are back to work after the weekend, thank you for waiting us.
Our plugin can work perfectly with WooCommerce, and not distinguish country markets.
You said, current WooCommerce default emails are still sent when our plugin activated?
Please tell us more detail about your problem, you can create tickets on our forum for technical check: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hello, Will I be able to change the emails sent by automatewoo? they are using the main wordpress template. will your plugin change the main html email template used by wordpress? thanks
Hi,
Thank you for your interest.
We have not checked the compatibility with the Automatewoo, you can check the free version of our plugin: https://wordpress.org/plugins/email-template-customizer-for-woo/
Our plugin is designed to customize default emails of WooCommerce, you can see this docs in the email section: https://docs.woocommerce.com/document/configuring-woocommerce-settings/
Best regards.
Hello I have a site with three languages, if I make a model for each language, the condition recognizes the country or language of the customer’s country. since it cannot be translated with wpml how can I send in the language of the customer who lives in the same country
Hi,
Thank you for using Villatheme’s plugin.
You can use the “Apply to billing countries” in the rules section in the right side of email template. You can create muti templates then change email contents with these respective country languages, then apply to send to countries using that language.
For example Email English will be applied for country billing in United Kingdom, European zone email will be applied for country billing in Euro. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0
Best regards.
therefore a country with three languages is not possible
Hi,
Unfortunately, this plugin does not support in this case.
Best regards
Presale query: Does it work with any email service provider? For example, would it work with providers like Mailpoet, Mailjet, Amazon SES, etc.? I ask this because many providers also have their WordPress plugins for email template design..
Hi,
Sorry this plugin can just design WooCommerce notification emails like order emails, new account, reset password email… of WooCommerce.
Best regards.
Thanks. So, that means it’ll work irrespective of whatever the email service provider is, am I right?
Hi,
You may misunderstand my meaning, our plugin can not work with providers like Mailpoet, Mailjet, Amazon SES…
Best regards.
Hi, I updated your plugin today and now when I click at Order Completed status, it shows the completed mail which the client gets with the following things:
Please fix it as soon as possible.
wp-content/plugins/woocommerce-email-template-customizer/includes/email-render.php:272 VIWEC\INC\Email_Render::render_content() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce-email-template-customizer/includes/email-render.php:216 VIWEC\INC\Email_Render::render() wp-content/plugins/woocommerce-email-template-customizer/includes/email-trigger.php:148 VIWEC\INC\Email_Trigger::load_template() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce-email-template-customizer/includes/templates/email-template.php:2 include() wp-content/plugins/woocommerce/includes/wc-core-functions.php:345 wc_get_template() wp-content/plugins/woocommerce/includes/wc-core-functions.php:364 wc_get_template_html() wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-completed-order.php:109 WC_Email_Customer_Completed_Order::get_content_html() wp-content/plugins/woocommerce/includes/emails/class-wc-email.php:541 WC_Email::get_content() wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-completed-order.php:69 WC_Email_Customer_Completed_Order::trigger() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:544 do_action_ref_array() wp-content/plugins/woocommerce/includes/class-wc-emails.php:170 WC_Emails::send_transactional_email() wp-includes/class-wp-hook.php:287 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce/includes/class-wc-order.php:363 WC_Order::status_transition() wp-content/plugins/woocommerce/includes/class-wc-order.php:221 WC_Order::save() wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php:624 WC_Meta_Box_Order_Data::save() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php:220 WC_Admin_Meta_Boxes::save_meta_boxes() wp-includes/class-wp-hook.php:289 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:311 WP_Hook::do_action() wp-includes/plugin.php:478 do_action() wp-includes/post.php:4260 wp_insert_post() wp-includes/post.php:4354 wp_update_post() wp-admin/includes/post.php:419 edit_post() wp-admin/post.php:227
Hi,
Thank you for this report.
This issue does not happen on our site. We need to check on your site to detect this problem, please contact us on forum for premium users, we will help you check it.
The forum link: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi, ive got internal server error during the checkout/payment page. When i disable this plugin it works just fine. any idea why?
Hi,
Thank you for reporting us about this issue.
We need technical check to detect your case, please contact us on forum for premium users, we will check this problem for you: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Do you have any timeframe as to when you may consider compatibility with woocommerce subscriptions?
Or is this possible now at all?
Hi,
Thank you for your interest in VillaTheme’s plugin.
Currently, our plugin has not made compatible with WooCommerce Subscriptions yet.
We set a plan for this task, but we can not say for sure certain time for this update. Please kindly follow us to update next versions.
Best regards.
The current order confirmation email doesn’t include any variation or attribute options the customer has selected
Also we need the SKU for the variation to show
Hi,
Thank you for using our plugin. Order details in email should be included variation or attribute options customers selected, you can see this: https://prnt.sc/vmiqb4
Please contact us on forum, we will provide code to add product sku in order details. This is forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi, Nice plugin! Is it possible for me to edit somthing in the plugin so “May Be You Like” don not add to cart but links to the product insted? Not all my shoping customer like it go stright into the basket for now.
Regards Trond André
Hi,
Thank you for this suggestion.
We will update for this request next time, please kindly follow the update versions.
Best regards.
Thats great! Is it any tempoary solution?
Regards Trond André
Hi,
Please contact us on forum for premium users, we will send you the fix version before the official update. Here is the forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/
Best regards.
Hi Team, This is pre sales question., I have used the demo version and i can see that you template is inside header and footer of email template we have created., So in below snapshot you can see that plugin is not replacing full template , it takes header and footer of default and then inside that each new template with respect to order. Doing so header & footer is repeated twice and email looks weired.
https://prnt.sc/vlwgmmHi,
This outside frame of email seems to be formed by another email template plugin, please see this https://prnt.sc/vlwifa, please deactivate that plugin.
Best regards.
Hi, Thanks for response. Please note we are not using any other plugin for email. The thing is , your plugin is unable to override default feature of woocomerce. Please find snapshot attached.
https://prnt.sc/vlwqnmHi,
This problem doesn’t happen on our site, please contact us on support@villatheme.com, we will help you check.
Best regards.
This issue is with new order, Failed order, and cancel order status. For order Note emails seems to be fine. I have sent an email to support let me know if this can be sorted so that I can purchase.
Hi,
Yes, we received your email and replied, please check your mail box.
Best regards.
Thanks please check for reply from my end.
Hi Team, I have purchase the premium version as suggested. Can I upgrade to premium without affecting my templates ?
Hi,
Thank you for your purchase.
Yes, you can upgrade plugin without any affecting the initial templates. You can follow this guide to get auto update key and support on forum for premium users. https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Best regards.
Hello, I just bought your Abandonend Cart plugin and can’t seem to edit the emails for it with this Email Template Customizer. But in the description you say it’s compatible? How and where do I do this? Thanks
Hi,
Thank you for using our plugin.
We have made compatible between these 2 plugins and ongoing to update officially, if you need them in urgent, please contact us on forum, we will send you the update files: https://villatheme.com/supports/
Best regards.
Hi there, FINALLY an email customizer plugin that actually works! I’m currently testing your free version and will update soon to the full version
One question – do you also plan to make the plugin compatible with Dokan Multivendor Plugin (to also update system mails from Dokan)? And if not, are you offering custom development to make it compatible?
Many thanks -a
Hi,
Thank you for your using VillaTheme’s plugin.
Unfortunately, we have no plan making compatible with Dokan Multivendor Plugin yet. This request takes time to research and we will consider it and update later if possible.
Best regards.
Great, thank you so much. I guess it would be the only plugin then supporting Dokan and this could be a great sale driver for your plugin Best
hi,
Thank you, but we can not say for sure for updating, so please keep follow us.
Best regards.
I dont know what happening but the template are not responsive on mobile , it display something else on preview mode and when I sent a test email to check the mobile view, it PC responsive even some padding did’nt working. Currently I am testing with free version.
Hi,
Please change to Chrome browser and check this problem again.
Best regards.
Hi Lavendervu, just purchased the plugin, it´s WPML compatible? This is only to be considered for certain projects. THANKS!!
Hi,
Thank you so much for your purchase.
This feature is currently unavailable in our plugin. However, we have integrated an option that helps to solve this problem.
It is “Apply to billing countries” in the rules section in the right side of email template. You can create muti templates then change email contents with these respective country languages, then apply to send to countries using that language.
For example Email English will be applied for country billing in United Kingdom, European zone email will be applied for country billing in Euro. You can see this image: https://prnt.sc/vibvha and https://prnt.sc/vibxk0
Best regards.
Thank You!!
Hi,
You are welcome!
Best regards.
Hi there! A pre purchase question. Tested plugin demo and looks great. Need to know if there is any way to insert tracking number in order. Thank you
Hi,
Thank you for your interest.
Tracking info currently is not unavailable in WooCommerce default emails. However, the plugin integrated the Webhook feature that allows to display tracking info of 3rd plugin that has hooks with WooCommerce.
Which tracking plugin are you using, we will check this request and inform you.
Best regards.
Hi thank you for your fast reply. I do not use any pluging to do so. Could be done with custom field? Or could you suggest us a 3rd plugin that has integration? Thank you
Hi,
We have made compatible with this plugin: WooCommerce Shipment Tracking plugin, you can try it.
Best regards.
And a last question. Do we need to buy pro version in order to work?
Hi,
The webhook feature is available in the premium version. You can upgrade to experience.
Best regards.
Sorry hearing that.. its not applicable spending extra money for extra plugin for just a singe dynamic text field attached to complete order email ex: your tracking number is {tracking_nr} with DHL. (for example) . Im really intrested in purchashing the plugin its unique and really customizable with the sortcodes you provide.Thank you for all your answers. and time spending explaining plugin features. 5 stars from us for fast support. ill discuss with client for manual sending tracking nr if no other solution will be found. Hope we buy your plugin for this or other projects.
Finaly bought it keep it reach feature and 5 stars for features and fast replay. Hope in future update have a field in complete order template to insert tracking number. Keep up good work
Hi,
Thank you for you precious favor, we will keep working to make plugins perfectly, meet your practical need.
Best regards.
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