Hi,

The WooCommerce Checkout feature isn’t available in the MasterStudy App for now. It will be available in the coming updates of our product.

regards

There are some conflicts with the WooCommerce Checkout only. The built-in checkout of the LMS is working properly.

regards

WHEN DO YOU EXPECT THE NEXT UPDATE?! a week, a month or a year? thanks

Hi,

We expecting to release new version within 10 days. However, Woocommerce checkout feature will not be included in this update, it takes more time than it was expected to include it in the app.

regards

Hi Dear,

according to the Envato Item Support Policy (https://themeforest.net/page/item_support_policy?_ga=2.138038768.118517591.1597660561-122601687.1596633412) any mobile items on Codecanyon are not supportable. As a member of the Envato community, StylemixThemes acts within the policy and does not provide the support service on mobile applications.

Also, 9 days ago, we have replied to your comment here and asked to provide the error you get. And there was no reply still (https://prnt.sc/u0weq7)

regards

Hi,

Please contact our theme customization department regarding the theme/app modification service: (https://stylemix.net/~service8922366)

regards

we would be happy to pay you the customization and deployment, so we dont have to worry about that and you guys help us maintenance. is that possible withyou guys? or you just simple do templeates?

Hi,

We do not provide customizations services, we already provided you our customization department contacts, please try to contact them.

regards

I know your sample app is working and I am a flutter developer so I know how to build that. This issue is more technical which I assume only some technical/developer can answer. I guess the bundle you have shared with me is not the latest code. Could you please check that for me? Because it has some missing code.

Could you please clearly explain where did you get such kind of error?

regards

Sorry for the delay in response. Have you tried to download the fresh version of the MasterStudy App and check it?

regards

Hi,

MasterStudy App was developed with the Flutter framework. Based on the website you have, you can build our own app for both Android and iOS devices. The APP for the MasterStudy theme and it is connected with the MasterStudy theme by default. So, the backend of the site is on the WordPress platform. Here is the app doc -> https://support.stylemixthemes.com/manuals/masterstudy-app/ . So, the backend of the site is on the WordPress platform. You can check the demo app from the Google Play market and APP Store. Play market -> https://play.google.com/store/apps/details?id=com.stylemixthemes.masterstudyapp App Store -> https://apps.apple.com/us/app/masterstudy/id1512748469?ls=1

regards

Can I create the iOS application from a Windows PC? In the tutorial videos, it shows only on MAC.

in order to build iOS App you need XCode, this application is only for the Mac operation system in general

regards

From what I see you put my comment in review, when I am not saying anything that is not true according to my experience with you and the app that I bought from you, so I find myself in the need to publish the comment every time you delete it until get an answer from you, so here is the comment again.

Please change the speech, I already saw that answer in several previous comments, I suppose you are only from customer service, but show a little empathy and approach the development team, show them the comments and they tell you a possible solution, because I suppose that your idea is to charge for the support, but you do not see that when we implement the application it is presenting problems to us as buyers.

It is not possible that I as a user who buy your “solutions” (theme and app) to speed up the work, I have to be doing trial and error to make the “solution” work.

And of course, users can come to seem idiots for asking some such basic questions for you, but you must understand that some of your buyers may not even be from the IT area (not my case).

You must also understand that by providing “solutions” that work together, you must provide technical support for both when it is the case that the customer bought the solutions that work in this way, because on your support page you only put a support section for the theme, but there is no section to request support for the app, in fact that is why I am writing you in the comments section, so that potential buyers realize what they are going to face, and I write you in the comments of the app because that is where you are failing regarding the support, because in regards to the technical support of the theme I have no complaint, ask once and in less than 24 hours you answered me, but I cannot say the same about the support of the app.

And of course, I accept that you think we are idiots because we cannot follow the instructions in the documentation delivered with the app, but if you had adequate internal communication, the development team would tell the team responsible for making the documentation to update it accordingly the software versions used in the development, but as can be seen in the documentation, this is not the case.

Because I don’t know what version of android studio you have used to do the documentation, but let me tell you that it is different from the current version, for example, in the documentation you say that the flutter packages are installed by clicking on “Packages Get”, but currently the option is shown as “Pub Get”, I know that in that case it is something very obvious, but in other cases it is not, for the same reason I am having problems implementing the app because I have to be guessing where is what you shown in the documentation.

Anyway, after being with trial and error, at this moment all I want is to update at least this section of the documentation: https://docs.stylemixthemes.com/masterstudy-app-documentatioin/android-app-build-on-windows-os/change-package-name I have already tried, yes I can rebuild the package, but when opening the application on a smartphone it shows errors, and I am sure it is because the documentation does not match what is currently displayed on the screen, both in android studio and with the project file structure.

Note that I am not asking you for support, I simply ask you to update a part of the documentation that you provide, if you could update all the documentation it would be great, but for now I am satisfied with that section.

It is worth commenting that the video tutorials do not show how to do what I require (change the name of the package).

That’s all for now, thanks in advance.

PS: The app does not work well when the distance learning demo is imported, that is why the app did not show me the contents correctly, I solved it by importing the dark and / or light demo.

I suppose you have not noticed this error because surely the development team is not receiving the comments of users with problems (most call it feedback).

If I were like you, I would charge you for telling you that, but I do not do it because I am in favor of open source, and although you may not have realized it, you will benefit a lot from it, because if it were not for open source (wp, flutter , android studio, etc) your developments would not be sold in the same way.

See you soon

Just as advice, in this type of situation you as a community manager should try to solve the problem and write the solution to it in response, that way potential customers will see that there is a will on your part to resolve conflicts, that generates trust in potential customers and therefore encourage them to make the purchase.

It’s called crisis management.

That advice will not charge you either.

Hi,

With the correct installing the App there should hot occur this kind of issue. Please follow the APP documentation here: https://support.stylemixthemes.com/manuals/masterstudy-app/

regards

i’ve been follow the documentation, when i try to run, this command show up:

FAILURE: Build failed with an exception.

• Where: Script ‘C:\src\flutter\packages\flutter_tools\gradle\flutter.gradle’ line: 896

• What went wrong: Execution failed for task ’:app:compileFlutterBuildDebug’. > Process ‘command ‘C:\src\flutter\bin\flutter.bat’’ finished with non-zero exit value 1

• Try: Run with—stacktrace option to get the stack trace. Run with—info or—debug option to get more log output. Run with—scan to get full insights.

• Get more help at https://help.gradle.org

BUILD FAILED in 25s Exception: Gradle task assembleDebug failed with exit code 1

tell me what should i do?

Hi,

The”Support Repository” in SDK tools were removed in the new versions of the Android Studio. However, the MasterStudy App works without that repository. Also, the errors that you mentioned in your previous tickets don’t relate to the MasterStudy App at all. All those errors come from the Android Studio itself. Please make sure that you updated the Gradle in the Android Studio

The source and files of the MasterStudy APP is already checked and successfully built, as you can easily check our published demo apps on APP Story and Google play market. With correct settings, there won’t be any restrictions Please make sure that you have correctly set the Flutter Environment before making the app building process -> https://support.stylemixthemes.com/manuals/masterstudy-app/#flutter-environment Please note, the app-building process is not part of the item support. If you have difficulties we highly recommend you to contact the service, who offers app building for a reasonable fee -> https://stylemix.net/~service8922366

regards

Hi,

The API plugin of the App is working properly on our live testing environemnt. Please make sure that you server includes the minimum required limits. Here are the minimum required limits -> max_execution_time 600, memory_limit 128M, post_max_size 32M, upload_max_filesize 32M, php version 5.7/higher, zip archive should be enabled as well. You can increase them via contacting directly your hosting provider team. Also, we recommend you to deactivate all the other extra and caching plugins and reinstall the API plugin as well

regards

thank you

Hi,

MasterStudy App was developed with the Flutter framework. Based on the website you have, you can build our own app for both Android and iOS devices. The APP for the MasterStudy theme and it is connected with the MasterStudy theme by default. So, the backend of the site is on the WordPress platform. Here is the app doc -> https://support.stylemixthemes.com/manuals/masterstudy-app/ . So, the backend of the site is on the WordPress platform. You can check the demo app from the Google Play market and APP Store. Play market -> https://play.google.com/store/apps/details?id=com.stylemixthemes.masterstudyapp App Store -> https://apps.apple.com/us/app/masterstudy/id1512748469?ls=1

regards

This is I know. I have not got the reply to my questions,

1) Can we change the App Name & App Icon ?

2) Is there any help in Deploying the App to Play Store & App Store

3) will the website Menus can be added as Mobile App Menu

1. Yes, (https://prnt.sc/ty83e7) (https://prnt.sc/ty84kf)

2. According to the Envato Item Support Policy, any mobile items on Codecanyon are not supportable. As a member of the Envato community, StylemixThemes acts within the policy and does not provide the support service on mobile applications.

3. The MasterStudy App is a full-fledged app that loads courses only from the site based on the MasterStudy theme through the API.

regards

Hi,

The recent version of the App is integrated with firebase so you can send push notifications. For detailed info, please kindly have a look at the following manuals ->

regards

Hi Dear,

According to the Envato Item Support Policy any mobile items on Codecanyon are not supportable. As a member of the Envato community, StylemixThemes acts within the policy and does not provide the support service on mobile applications.

Please follow the Masterstudy app Documentation in order to correctly set it: https://support.stylemixthemes.com/manuals/masterstudy-app/

regards

ok but ièm not asking help to build my app , there is issues on your code base ( specialy theme.dart ) there is issues with color

Color can be changed via the API plugin from the site back end. Here is a realted manual for it -> https://support.stylemixthemes.com/manuals/masterstudy-app/#masterstudy-lms-api-plugin-setup

regards

Hi,

Yes the App works with the LMS default Courses. Unfortunatelym it doesn’t support Zoom lesson types. We will try to improve in the future updates

regards

We have detected unexpected restrictions with the Woocommerce checkout. We have immediately reported the issue to our developers’ department. The fix will be included in the nearest updates of the app

regards

Hi Support Team, do you mean App Store has imposed the restrictions ?

There is an unexpected restriction with the checkout in the App. It will be fixed within the App nearest update

regards

Hi,

You can translate the into Spanish and add courses in the Spanish language in the app without any restrictions.

regards

Hi,

1. Unfortunately, there is no possibility of disabling the registration on the app by default.

2. The MasterStudy app uses the built-in registration feature and it doesn’t work with the third-party plugins.

regards

Hi,

You can upload your video files directly to your website and add to your courses. There is no video download feature in the app by default.

regards

Hi,

Could you please clarify did it show error messages? If so, please send the screenshots of those errors so we can better understand the problem.

regards

Hi,

MasterStudy App uses the membership functionality integrated with the MasterStudy LMS Pro plugin. You can read more about that here -> https://support.stylemixthemes.com/manuals/masterstudy/#lms_memberships

regards