164 comments found.
Hi, im getin ’’Order & ndash;’’ and blank error on my Order Details page.
Hello,
Thanks for purchasing the plugin.
We need to check the issue on your site as it seems like that there is some confliction, so please connect us over support team by mailing at support@makewebbetter.com so that we can help you in this.
Regards, MakeWebBetter
is this plugin still being updated? Last update is July 27, 2019. Your nearing your birthday without update.
Hello,
Thanks for showing the interest in our plugin.
Apologies for the inconvenience the info/ change log may have caused.
Yes, the plugin is updated on a periodic basis and is compatible with the latest versions of WordPress and WooCommerce as well.
We just need to update the Product page content and change logs.
If you have any more queries, please connect us over the support by emailing us at support@makewebbetter.com so that we can assist you in a better way.
Regards, MakeWebBetter
I accidentally deleted the default tracking page.
Hello,
Thanks for using our product,
We suggest you to please de-activate and then activate the plugin on your site, if still, you have issues then please connect us over the support by emailing us at support@makewebbetter.com so that we can assist you in a better way.
Regards, MakeWebBetter
Hi, does this works the same as Tracking Genius for Shopify? Im using Woocommerce and need something like that. Customers can only see the delivery date and when it has been send. So hide where the package original come from.
Hello,
Thanks for showing the interest in our plugin.
We request to contact our support at support@makewebbetter.com in order to explain your query a little bit more and our team can assist you better over other channel.
Waiting for you to connect with us.
Regards MakeWebBetter
hello there I want to buy the woocomerce order tracker . but the woocommerce have a lot of change and updated to version 4. do you support these changes?
Thanks for showing an interest in our plugin,
Yes, our plugin supports the updated version of WooCommerce.
Regards, MakeWebBetter
hi Presales Question:
i would like to know if guest user (without member and email) can they check their order status at front end a page by enter order number without login. tq
Hello,
Thanks for showing an interest in our plugin,
In our plugin, guest user can check the status without logging in by entering the order id and email id in track your order page.
If still, you have any queries then let us know,
Regards, MakeWebBetter
Thanks for showing an interest in our site,
We have this functionality on our plugin, but the user will get track my order button in his account, you can check by requesting a demo at: https://demo.makewebbetter.com/woocommerce-order-tracker/request-for-personal-demo/
If still, you have any queries, let us know.
Regards, MakeWebBetter
Hey, will this automatically send a tracking email once a Prinful Order is fullfilled and Printful pushes their tracking info to WooCommerce via their plugin?
Hello,
Thanks for showing an interest in our plugin,
As per your queries, we need to customize the plugin and make it compatible with Printful.
So, we suggest you please connect with us at support@makewebbetter.com our team can assist you further.
Regards, MakeWebBetter
Great, thanks
I have a few questions before I purchase this plugin:
1 Can this be used for multiple tracking number/ tracking number per item for multiple item within one order? it will also need the status to be updated when the order is partially fulfiled.
2. If there is an API or using 17track.net can the shipment/delivery status be automatically updated from the external tracking system? let say the status is in transit, or if the external tracking system can provide estimate delivery date, the date can also be updated in our system. Can we do that?
3. If a customer wants to track their order, do they have to login? can we just put a page or some kind of search box, where the customer can put their order id, without having to login to our store?
Hello,
Thanks for showing an interest in our plugin,
As per your queries, solutions are provided sequentially as follows.
1. For multiple product tracking per Order, we need to customize the plugin.
2. Yes, we have provided the integration with 17track.net and its functioning as mentioned in https://docs.makewebbetter.com/woocommerce-order-trackers/
3. We have provided the Order tracking for both guests as well as registered users. You can simply add the Tracking page from Appearance -> Menus section and the user don’t need to log in again. They just need to enter Order ID and Order Email.
For further queries, we suggest you please request a demo at support@makewebbetter.com our team will provide you the personalized demo. Including solutions to your queries, and for further discussion.
Regards, MakeWebBetter
Hi Admin, The live demo is not working for front end and back end. Can you fix that? I would like to see before make decision to buy it or not.
Hello,
Thanks for showing an interest in our plugin,
We are checking this, meanwhile, we suggest you please request a demo at support@makewebbetter.com our team will provide you the personalized demo.
Regards, MakeWebBetter
hello, the plugin is supposed to be version 2.0.6, while upon downloading and installing it shows 2.0.5 and plugins update page says automatic updates are not available for this product? how to get the newest version? also the plugin is conflicted with revolution slider once activated the revolution slider stops working.
Hello,
Thanks for purchasing our product,
We suggest you to please contact our support team at support@makewebbetter.com, our team will assist you in a better way,
Regards, MakeWebBetter
Hello!
Can automate an email to my customer, when their package is “Out for delivery” and, “Arrived”
I don’t see this information on your details page.
Thank you!
Hello,
Thanks for showing interest in our plugin.
As per your query, yes, an automated mail is sent to the customer with every change in order status.
For further queries, you can also contact our support team at support@makewebbetter.com, our team will help you,
Regards, MakeWebBetter
Hello, have the following questions:
1. If the goods are sent directly by us and have not been ordered on the website by the customer, is there a way to track the order number and display it on the customer’s order page?
2. Can you custom logistics API gateway? Detail?
3. Accept the tracking URL?
Hello,
Thanks for showing the interest in our plugin.
As per your queries,we suggest you please connect with our support at https://makewebbetter.freshdesk.com/a/tickets/new so that we can discuss and help you in a better way.
Because the points you’ve mentioned, the customization is required for 2&3. And please let us know if you also create the order on your WooCommerce website after processing it offline.
You can also send an email at support@makewebbetter.com
Regards, MakeWebBetter
Hello, I have submitted the ticket to your support department, but it seems to be purchasing the code to ask. I just want to ask the pre-sale question, can you at least tell me the first question:
“1. If the goods are sent directly by us and have not ordered on the website by the customer, is there a way to track the order number and display it on the customer’s order page?” Can it be achieved?
I look forward to hearing from you~
Thanks for showing an interest in our product,
When customer has not purchased the product but admin creates an order for the product from the site, then the customer can track the order using the order number, which could be send to him through mail.
If you have any other requirement then please let us know, you can also contact our support team at support@makewebbetter.com, our team will help you,
Regards MakeWebBetter
Thank you.
But is there any way to directly display the tracking of the order on the customer’s order details page? Is this a custom service or is it impossible?
Looking forward to hearing from you~
Thanks for your response,
The order details page is visible only to the logged in user and not to the guest user.
Yes, it is possible to display the tracking information on the order details page for logged in user and for a guest user, we will create a page where the customer can see all his tracking details.
There would following steps in the tracking procedure:
1) you will have to create an order for the customer and fill in all his details in the order.
2)once the order is created an email would be sent to the customer along with the order id and tracking URL.
3)once he clicks the url the customer would be redirected to the tracking page, where the customer will enter his email in order to verify.
4)Then the tracking information would be available to the customer.
For further queries, you can also contact our support team at support@makewebbetter.com, our team will help you,
Regards, MakeWebBetter
Hi
We are considering purchasing this plug-in I have a question about features
What I am looking for is a plug-in that understands what the customer will do next and what the current situation is. For example, waiting for payment or waiting for shipping Can these be solved with plug-ins?
Hello,
Thanks for showing an interest in our plugin,
Presently the feature is not available in our plugin, we need to check the possibility so we request you to contact us over support, so that we can assist you in a much better way,
Regards, MakeWebBetter
Hi! Can this plugin be used away from Woocommerce by a courier or cargo shipping company?
Hello,
Thanks for showing interest in our plugin.
For now, Our plugin can only be used with Woocommerce and for cargo shipping company we need to check the possibilities and customize our plugin according to your requirement.
We suggest you please connect with our support at https://makewebbetter.freshdesk.com/a/tickets/new so that we can discuss and help you in a better way.
Regards, MakeWebBetter
i want to buy this. is this work with woocommerce site and woocommerce mobile app .? or work with only woo. site ?
Thankyou for showing interest in our plugin.
Our plugin works with the WoooCommerce sites and about the WoooCommerce app please confirm that do you have native app, if yes then we provide an endpoint in our plugin that will sends plugin data to show the tracking in app or if ionic then we have to check the compatibility for that.
we suggest you contact our Support at https://makewebbetter.freshdesk.com/a/tickets/new so that our team can discuss with you in detail and assist in better way.
Regards
I have Native app.
We suggest you contact our Support at https://makewebbetter.freshdesk.com/a/tickets/new so that our team can discuss with you in detail and assist in better way.
Regards, MakeWebBetter
Hello there,
Is your plugin compatible with the official WooTheme Order Status Manager? We have all our custom order status configured there and we don’t want to re-configure them elsewhere.
If it’s compatible, can we configure expected turnaround for each status so that the plugin can tell the visitor how much time is expected until the order is updated?
We’d like to create a rich order-tracking page and your plugin seems to tick most of our requirements, but not all. Can we discuss via mail? There may be a few aspects we’d like to clear off and/or eventually see if we can request these features as custom development.
Thank you!
Hello,
Thanks for showing your interest in our plugin.
We suggest you please connect with our support at https://makewebbetter.freshdesk.com/a/tickets/new so that we can discuss and help you in a better way.
Regards, MakeWebBetter
Ticket submitted!
Thank you 
You’re Welcome.
Our technical team will assist you accordingly.
We are here to help.
Regards, MakeWebBetter
Can this plugin define which status will be used for orders after payment received automatically? Like when a paypal order comes it I do not want it to be set to processing I want it to be shown as PAID only and the non paid orders as NOT PAID. Is that possible?
Thank you for reaching to us,
The feature which you want currently not available in our plugin, you have to set the statuses in 3 different sections so that when order placed on your website with some status then the tracking template will show the information accordingly.
We suggest you please connect with our support at https://makewebbetter.freshdesk.com/a/tickets/new so that we can discuss and help you in a better way.
Regards, MakeWebBetter
Hi, How can I integrate this tracking function into my page? Is there any short code I need to enter on my page?
Hello,
Is there any short code I need to enter on my page?
Currently, We don’t have any shortcode for the showing tracking page on your pages.
Basically our plugin provides their own page you can add those pages to your menu and using that you can track your order.
We suggest you please connect with our support at https://makewebbetter.freshdesk.com/a/tickets/new so that we can discuss and help you in a better way.
Regards,
