22680 comments found.
Hi, is it possible change the post masonry grid loading icons (I mean the dots) with a custom gif? thanks
Hello, I am afraid, the grids does not have an option to add a custom image for it’s pre-loader.
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I bought two licenses from you. One of them is not active why? Please turn it on with the tip (d18). On my website it appears as active, but in you service is off.
It’s OK now.
Removing pg title on the front end settings didn’t hide the pg title.
How to set row dimensions like pg dimensions ( 1063×516)? Any plugin to widen with the mouse on the front editor?
Hello, The page title can also be removed with some custom CSS by targeting the class which is used to render it. The row width depends upon theme container width. You can modify the theme container width by overriding it via CSS.
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I don’t have the eye icon to see the shortcode of each element. Updated today. I only see it on the regular editor.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
The “Forgot Password” section is not functioning and the “Sing up” is not functioning as well. I have my License and need to register on my site to use. Please help.
Thank you : )
Hello, Please check the email spam folder as sometimes the password reset email might land there. If the issue still persist, then drop us a message via profile contact form and share the email id used for purchasing plugin, so that we can investigate it further.
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Thank you for today’s update everything is much quicker loading and optimised. Just wondering if you have plans to add support for font awesome pro 13? This includes some useful covid-19 icons which would be great given the current global situation. Keep up the good work
Hello, Thanks for sharing the feedback. Unfortunately, at present we do not have plans to update font awesome. However, we do have many third party add-ons (which you can check in add-ons section of codecanyon) which might have such a functionality as many of them have their own icon elements. Do make sure that you re-confirm the same with the respective add-on author, before making any purchase.
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Hello, I am reporting a Real bug:
WpBakery admin > Grid editor > new grid: the item “Categories of articles” don’t display on screens below 768px (iPad, mobile …). No problem above 1024px.
J’ai testé (installations brutes): - on three installations on three different websites (Worpress 5.3 and 5.4) - I deactivated all extensions - I haven’t changed the default WpBakery settings - I deleted all the CSS code
I can’t use this important function, it’s a real problem. Thanks
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Thank you but I cannot pay for helpdesk to report a real bug. I did a lot of testing and spent a lot of time to make sure it was a bug and not an error on my part. You need to ask your developer to fix this bug Thanks
Hello, We will add it onto our list to test it in future updates.
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Ok thanks but, above all, ask your developer to improve the creation of box content with border (for columns of equal height), the big weakness of WpBakery and it will be the best page builder on Wordpress. Thanks !
Very good component for websites. It is a must in our agencia de marketing digital en Colombia
Hello, We are glad to hear that you are liking our plugin.
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Hi!
My best selling products are not being updated: https://prnt.sc/rz1s4a These are the updated best selling products: https://prnt.sc/rz1swc
Can you give me any idea on how to fix this? thank you
Hello, The best selling product output is controlled by the woo-commerce an the theme (if it modifies the output). The WPBakery Page Builder only maps the woo-commerce shortcode in it’s interface, so that it is easier to add the shortcode.
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Any update related to web optimization? There are not even many minified files, I think it is something basic and necessary
Hello, The plugin load most of it’s CSS and Js file in minified format. At present we do not have an update planned to minify the rest.
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Hello,
Just let you guys know that when using TGMPA to install another plugins (with WPBakery already installed and activated), your code is generating a PHP Notice:
Undefined index: Name in C:\\xampp72\\htdocs\\fresh-install\\wp-content\\plugins\\js_composer\\include\\classes\\updaters\\class-vc-updater.php on line 133
This is related to filter “upgrader_pre_download” that’s probably also used by TGMPA.
Rodrigo.
Hello, Can you please make sure that you are running the latest plugin version which is 6.1?
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QUESTION: Hello. Anybody knows if it’s possible to set Accordion tab items all closed when load a page? I can’t set it (always first one appears opened). Thanks. RIGHT ANSWER: Hello Rohan. I see 2 elements in my Wordpress desktop: Accordion Tab and Accordion. The first don’t have the settings you say (only Custom Style > Colored heading color and Heading divider color and in General, only have Title tab and Content text) but in second is possible to set as you say (and it works). But in my case I have issue with Accordion Tab, that shows always first option opened. After different testings, I’ve modified the archive nt-revity-shortcodes.php changing in line 3177 ‘active’ to ‘noactive’: /* ACCORDION TAB revity */ $activeclass = ( $count == 1 ) ? ‘noactive’ : ’’;. This archive is in wp-content > plugins > nt-revity-shortcodes (I’m usint Revity Theme from Ninetheme). Thanks.
Hello, In “Active Section” field of accordion setting: https://prnt.sc/s0wsjs you can enter a value higher than total number of accordion tabs. This will load all the accordion tabs as closed on initial loading.
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just bought your product, but can activate the license, click the import link it takes me to the envato page, click the green sign in button but don’t do anything
Hello, As the license, is purchased via codecanyon, in this case you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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I already did all the steps you are giving me, like I said on the comment once I’m at the codecanyon (envanto) page en click on the login botton is not doing anything. I can’t complete the import
Hello, Please drop us a message via our profile contact form and share the email id associated with your codecanyon account in it, so that the issue can be investigated further.
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If you install Yoast and WP Bakery , wp backery backend will not work, can u please check
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello. Anybody knows if it’s possible to set Accordion tab items all closed when load a page? I can’t set it (always first one appears opened). Thanks.
Hello Rohan. I see 2 elements in my Wordpress desktop: Accordion Tab and Accordion. The first don’t have the settings you say (only Custom Style > Colored heading color and Heading divider color and in General, only have Title tab and Content text) but in second is possible to set as you say (and it works). But in my case I have issue with Accordion Tab, that shows always first option opened. After different testings, I’ve modified the archive nt-revity-shortcodes.php changing in line 3177 ‘active’ to ‘noactive’: /* ACCORDION TAB revity */ $activeclass = ( $count == 1 ) ? ‘noactive’ : ’’;. This archive is in wp-content > plugins > nt-revity-shortcodes (I’m usint Revity Theme from Ninetheme). Thanks.
Hello, The option is available as “Active Section” field under accordion setting: https://prnt.sc/s0wsjs
If there is no such option, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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You’re right Rohan. But as I told you, I have 2 different elements to add in my design with different behaviour. I show you the images at https://drive.google.com/file/d/1QlpX5n5OYHAwH1NatPVFKdsfn-lTnoE8/view?usp=sharing and https://drive.google.com/file/d/1JX04pSv2Jq1wEnJJJx5a0x6ke2_5dYzA/view?usp=sharing
Hello, The “Accordion Tab” is not a standard element of page builder. It is a custom element added by the theme or a third party add-on at your end. If you have any issue with our standard accordion element, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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The “Gutenberg Editor” button is displaying even when the Classic Editor plugin is active (network activated on a multisite).
Thanks!
ps: Any planned updates coming soon?
Hello, The Gutenberg editor can be disabled under: WPBakery Page Builder -> General Settings. We are planning to release an update by this week or early next week.
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Deactivate the license of the dev server, but wanting to add it to the other server, I was first told that dev still had it, although this is not true and after that there is no purchased license. How can I send a private message with the purchase code?
Hello, You can drop a message via our profile contact form with the license key details, so that we can guide you with it.
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Do you share the link of the form?
Hello, You can find it under our profile here: https://codecanyon.net/user/wpbakery
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Is WP Bakery pagebuilder compatible with wordpress 5.4? Can I safely update?
Hello, Yes, the latest version 6.1 is compatible with WordPress 5.4 release.
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Hi I have Visual Composer inside a Wordpress website working well I need to render the content of 1 post in one external php page Please, can you tell me what I need to include in the php page to render the content like inside the Wordpress template ? For now, the content show all the shortcodes Thanks a lot for your help
Hello, You can pass the content via do_shortcode WordPress function so that the shortcodes can render. Please note that some functionality such as design options and elements will fail to render in such case.
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Hi Rohan Could you please provide me an example of code please ? Thanks
Hi Rohan @Rohan_WPBakery-Team Could you provide me an example of code please ? Thanks
Hello, I can carry out all the layouts without problem but impossible to create a space between two columns. Even if I define the margins and the space of the columns in the row (eg: 35px), the margins work but there is no space between the columns. I tested for a day (even with CSS) but could not add this space. Is there a solution ? And sorry, I do not wish, for the moment, to renew the purchase of the support for this one small question. Thanks !!!!!
Hello, It looks like a plugin or theme used at your end is modifying the column output due to which the column spacing is failing to render.
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Thank you Rohan for your answer but it’s the same: - with other websites that use WpBakery - if I deactivate all other plugins - if I define the space between the columns, it works for the elements in the columns, but not between the columns (eg: if I define borders in CSS for the columns).
Do you have a tutorial to simply make a row with columns (eg: 3 col): - with borders - identical height (even if the content is different in the columns) - a space between the columns
It is a classic use of the web but I believe that WPBakery does not provide boxable columns with borders.
It’s the only thing I can’t do with WpBakery and I need it on all of my websites, it’s very important.
Thanks! Pierre
Hello, You can add a border to the column via it’s design options. Using padding/margin you can control it’s display. The height of each column will depend upon the amount of content present in it.
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Thanks Rohan,
In WpBakery, the border option can be defined (but only its style, its radius and its color, not the size, why ???) but it is useless because this border option is never saved: tested on several installations.
If I define it in CSS, it’s perfect except … the spacing between the columns. So I apply my CSS on the elements but, to obtain an identical height for my columns, I have to define a fixed height (because “display: flex” “display: table” ... do not work on the elements ).
WpBakery is fine, but these are the two major flaws of this solution: box and border.
Hello, You can specify the border width on left in between the margin and padding. Without a border width, the other border options will not be saved.
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Thans but my need is ultra basic on the web and only concerns the style of simple columns (as other page builders do): - with border (top, bottom, left, right) - with equal height even if the content is different in each column
Example: https://snipboard.io/usDB2T.jpg
As WpBakery is very complete, there is necessarily a procedure, a tutorial or other that allows you to do that. Can you refer me to the right tutorial?
Thank you !!!
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