22690 comments found.
Hi
I just finished the new update. As for wpbakery, to set the rows there was “Row Type with selection for Boxed or fullwidth. Now this selection is gone and the pages have all become fullwidth.
I use Template” full width Page “but I need of the row boxed. How can I do?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Please keep your changelog updated here: https://kb.wpbakery.com/docs/preface/release-notes/
Hello, Thanks for the reminder. We will be updating it soon.
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Nice, but still bugs: in Row properties the Border style is not saved – neither border color, nor Style, only the border width, which is useless by itself. Kindly fix asap. Using ver. 6.2 Thanks.
Hello, When adding a border, please make sure that you add border width between the padding and margin on left in design options. Without adding the border width, the border setting will not be saved.
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you’re right! Thank you so much. never would’ve guessed….
When do you finally fix the issue that the page builder stops randomly put a p tag around all content when in VISUAL mode? No it doesnt happen when switching to classic mode and back again. It happens randomly when updating the page, always in visual mode giving strange error in case you use global css style for p tags. There is no need that VC puts a p tag around all content in the editor. It has been years. PLEASE FIX IT!
Hello, Please use support.wpbakery.com and share your temporary website credentials and the steps to replicate the issue, so our support team can investigate your it and help you out.
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Ya i have multiple licenses across multiple websites and they are all telling me i cant update, even though licenses are all activated.
It is showing none of my licenses on the backend? https://prnt.sc/s5bbmn
actually I was able to login through themeforrest itself and it shows all my licenses, though all of them say not activated??? https://prnt.sc/s5bqsf
Hello, If you have purchased the licenses via codecanyon, then in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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Hey Rohan, did you look at the image link? I have been using WP for years, they are all imported. It is just recently within the last 2 weeks all of them say they cant update.
Hello, Can you please use support.wpbakery.com and share the login id associated with account, so that the issue can be checked further.
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Hey Rohan, unfortunately this is happening to ALL my websites. I dont have time to go in and make a support tick with ALL my client activations. https://prnt.sc/s7jqis
See this image for all the websites that are not activated for some reason: https://prnt.sc/s7jrji you will see all my license keys, but it says they are all inactive, even though they are active in the backend of WP
Hello, You can open a ticket for any one of the websites, to share it’s login details. Once we are able to locate the account, we will be able to check the issue with other licenses associated with the account.
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alright I opened a ticket, but giving you one login to my website isnt going to solve the issue, its happening on all my websites, so its a problem from your end
PW messed up on delivery, I cant change ticket, email me for new password
Hello, You can reply back to the ticket with a new password or can open a new ticket regarding it and mention the id of older ticket in it’s description.
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Hi there, i am using the GRID POSTS element on this page https://www.recenttoys.com/post-grid-test/ -> one question, how do i make the image of the post link to the post as well (instead of only the title)?
Hello, You can create a new grid template using grid builder and under block settings, set it to post link: https://prnt.sc/s5kebk
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I have purchased wp visual composer or page builder and try to do an automatic update but tells me I don’t have a license when I do. The last update went fine. How can I update it..
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, I used the plugin some years ago for development purposes, but then I didn’t use it anymore. Now I want to delete this activation and use the plugin on my new site. On your support site I cannot manage the activation, because my support period expired. Could you delete my former activation? Thank you!
Hello, You can login into your account: http://support.wpbakery.com/ and deactivate the license from existing domain. Once done, activate it on the required website as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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On my account there is no option to deactivate the license. I see only the license type (in-stock), the URL, license key and a button for renew my license. That´s all.
Corner resizing available with any plugin or theme? Also looking for product grids and styles.
Hello, You can add grids using our grid elements such as post grid, post masonry grid, etc. Can you please let us know as to what do you mean by “Corner resizing”?
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Resizing an image on the front end by dragging the corner.
Hi. I have a license for one website, which is closed, and now I would like to use/move the license to a new website (with a new domain). Is that possible and how to do it?
Hello, Yes, you can deactivate the license under your account: http://support.wpbakery.com/ and then activate it on the required website.
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Hi, is it possible change the post masonry grid loading icons (I mean the dots) with a custom gif? thanks
Hello, I am afraid, the grids does not have an option to add a custom image for it’s pre-loader.
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I bought two licenses from you. One of them is not active why? Please turn it on with the tip (d18). On my website it appears as active, but in you service is off.
It’s OK now.
Removing pg title on the front end settings didn’t hide the pg title.
How to set row dimensions like pg dimensions ( 1063×516)? Any plugin to widen with the mouse on the front editor?
Hello, The page title can also be removed with some custom CSS by targeting the class which is used to render it. The row width depends upon theme container width. You can modify the theme container width by overriding it via CSS.
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I don’t have the eye icon to see the shortcode of each element. Updated today. I only see it on the regular editor.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi,
The “Forgot Password” section is not functioning and the “Sing up” is not functioning as well. I have my License and need to register on my site to use. Please help.
Thank you : )
Hello, Please check the email spam folder as sometimes the password reset email might land there. If the issue still persist, then drop us a message via profile contact form and share the email id used for purchasing plugin, so that we can investigate it further.
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Thank you for today’s update everything is much quicker loading and optimised. Just wondering if you have plans to add support for font awesome pro 13? This includes some useful covid-19 icons which would be great given the current global situation. Keep up the good work
Hello, Thanks for sharing the feedback. Unfortunately, at present we do not have plans to update font awesome. However, we do have many third party add-ons (which you can check in add-ons section of codecanyon) which might have such a functionality as many of them have their own icon elements. Do make sure that you re-confirm the same with the respective add-on author, before making any purchase.
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Hello, I am reporting a Real bug:
WpBakery admin > Grid editor > new grid: the item “Categories of articles” don’t display on screens below 768px (iPad, mobile …). No problem above 1024px.
J’ai testé (installations brutes): - on three installations on three different websites (Worpress 5.3 and 5.4) - I deactivated all extensions - I haven’t changed the default WpBakery settings - I deleted all the CSS code
I can’t use this important function, it’s a real problem. Thanks
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Thank you but I cannot pay for helpdesk to report a real bug. I did a lot of testing and spent a lot of time to make sure it was a bug and not an error on my part. You need to ask your developer to fix this bug Thanks
Hello, We will add it onto our list to test it in future updates.
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Ok thanks but, above all, ask your developer to improve the creation of box content with border (for columns of equal height), the big weakness of WpBakery and it will be the best page builder on Wordpress. Thanks !
Very good component for websites. It is a must in our agencia de marketing digital en Colombia
Hello, We are glad to hear that you are liking our plugin.
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Hi!
My best selling products are not being updated: https://prnt.sc/rz1s4a These are the updated best selling products: https://prnt.sc/rz1swc
Can you give me any idea on how to fix this? thank you
Hello, The best selling product output is controlled by the woo-commerce an the theme (if it modifies the output). The WPBakery Page Builder only maps the woo-commerce shortcode in it’s interface, so that it is easier to add the shortcode.
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Any update related to web optimization? There are not even many minified files, I think it is something basic and necessary
Hello, The plugin load most of it’s CSS and Js file in minified format. At present we do not have an update planned to minify the rest.
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