Hello,

Thank you for your message

Please go to the Bookly Settings – > Purchase Codes and enter the activation key. Afterwards, click on Plugins section, find and update Bookly products to the latest version.

Let me know if you have any other questions.

Thanks!

Iurii

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Hi, thank you for your answer. I don’t find the purchase code on Envato Market / Code Canyon’s settings. Where could I find it please? Best regards.

Hello,

Thank you for your message.

Please, follow this instruction: https://help.market.envato.com/hc/en-us/articles/202822600-Where-can-I-find-my-Purchase-Code

Thanks!
Kate
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Hello,

Thank you for your message.

1) With Staff cabinet add-on, your staff members can have their personal access to their appointments without entering your WP admin panel.

2) Yes, that’s correct.

3) Yes, your staff member can see only the appointments which are assigned to him.

4) I’m afraid such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Let me know if you have any other questions.

Thanks!
Kate
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Hello,

Thanks for your message.

We’ve received your refund request, and it is being managed.

And please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

If you have additional questions or concerns, please send us an email to support@bookly.info with this ticket number 116718 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Hello!

Thanks for reaching out.

Currently, appointment notes that your customers make in this field http://prntscr.com/mprnzl can’t be displayed in Bookly calendar.

However, we’re constantly working on improvements and value all feedback.

You can leave your request here: https://ideas.booking-wp-plugin.com/public and if it gets enough votes it might be implemented in the future release.

Thanks!
Julia
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Hello!

Thanks for reaching out.

I’m not quite sure I understand your request. Could you please provide me with more details and give an example?

Thanks!
Julia
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Apologies for the confusion.

I want to be able to restrict number of people by day and hour

eg.

Monday – 5 – 9pm 10 max pax Tuesday – 5 – 9pm 10 max pax Wednesday – 5 – 9pm 10 max pax Thursday – 5 – 9pm 20 max pax Friday – 5 – 9pm 20 max pax

Do all that without needed to choose service/ staff..

or if those differences in hours and max pax is done by staff/service, is there a way to automatically choose the staff/service automatically.. so that the customer doesnt need to select service

eg… i’ll have 2 services: Service 1(monday to wednesday) -max capacity 20 Service 2(thursday to friday) – max capacity 10

But customer doesnt need to choose the service, it will be automatically allocated

Also… thought i’d ask my other question here… For the google calendar 2 way sync, it seems like the pro version already has a 2 way sync, whats the difference from the Google calendar add on?

Hello!

Thanks for reaching out.

You can create 1 service with capacity 1-20 and assign it to 2 staff members. For the first staff, you should set working days Monday-Wednesday and capacity 1-10. And for the second staff – working days Thursday and Friday and capacity 1-20.

And when inserting a bookly form on a page of your site you can set a default value for service and set “Any” as a default value for staff and hide these fields if necessary: http://prntscr.com/qj9o7p

Regarding your question about Google calendar, we’ll check it and provide you with an answer as soon, as possible.

Thanks!
Julia
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Hello,

Currently, this functionality is not supported
Please add these details as a new record to our suggestion board: https://ideas.booking-wp-plugin.com/
Here where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives.

Regards,
Olya
Bookly Customer Support

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Hello,

Thanks for your message.

You can hide these fields in the booking form by following this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.

Please check our demos and sandbox: https://www.booking-wp-plugin.com/demo-list/ to discern if Bookly fits your business needs.

And if you have additional questions or concerns, please send us an email to support@bookly.info with this ticket number 116656 so we could look into this matter.

Many thanks,
Richel

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Thank you, I got a 404 on the link you gave me. I have the sandbox but I can not find the option to disable

Hello,

Thank you for your message.

Please, check this link: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185

Thanks!
Kate
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Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #116645 and the purchase code so we could look into this matter.

Thanks!
Julia
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Hello Sebastiaan,

Thank you fr your message.

1) Bookly plugin supports the integration with WooCommerce. The purpose of this integration is to have access to other payment gateways that are not available in Bookly but are supported by WooCommerce. So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. You can check the payment options which are supported by Bookly by following this link: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769

2) You can do it by choosing the default Category option (don’t forget to hide it while adding the form on the page): https://support.booking-wp-plugin.com/hc/en-us/articles/212800185

3) You need to enable this option in Settings: http://prntscr.com/qircy7

4) That can be done only by creating a fake appointment.

5) You can assign services to a specific staff members. If you mean that your services include Rooms as well, I advise you to check our Collaborative services add-on: https://codecanyon.net/item/bookly-collaborative-services-addon/22999632

6) Not quite sure that understood your request correctly. You can add as much services as you want. Could you provide me with some more details concerning your request?

7) I’m afraid refund option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

There is no option to set up different payment methods according to the staff members or services.

9) You can create WooCommerce products and add booking form on the product’s page.

10) Bookly plugin has separate database of clients. It is not connected to WooCommerce database.

11) It’s possible to display short description http://prntscr.com/qirf5t

12) Yes, all prices can be checked starting from the first step.

13) I’m afraid Memberships option is not supported. You can check Recurring appointments option: https://codecanyon.net/item/bookly-recurring-appointments-addon/19497634

Thanks!
Kate
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Hi, Thank you very much for your promptness and time, for going through all my questions. I hope they will help others as well.

Related to my previous questions, I have listed the intial question, on which you have responded, and where I would need further explanation

3. As a manual therapist, I work every 45 minutes. (length of my treatment session) So i want the calendar to let people book the slots on specifc times : 9.00 / 9.45 / 10.30 / 11.15 / 12.00 . Can I set that somewhere to prevent customers to book for ex at 9.30 ?... Otherwise that would occupy 2 potential slots.

I wish to know if the slot length is customisable per service or is it determining for ALL the services set in the plugin ? Also I want to it, to force people to book on specific times ( 9 / 9:45 / 10.30 / 11.15) but not 9.15 / 10.45 / 11.30) therefore I would loose 15minutes at the start of my day. Is the slot length determined and based on the 1st taken appointment, or does it start from the “opening hours” ?

6. Could we use along with our services, to do room rental, for freelance teachers that want to give classes / workshops ?

I mean by this : We provide in our wellness center, a big room that is available for hourly rental, so freelance teachers can come and rent it. So would that be correct to assume that this room would be setup as a ressource, displayed in the list of services ? There can only be 1 teacher with his own students at a time. So if he wants to rent for 2 hours The teacher that would loggin as a client, can book that room as a service and pay for the desired amount of hours he needs the room for.

8. Do you allow different payment methods according to the service or Staff ?

The only workaround would be to create a subdomain, buy a second plugin, and bind that 2nd plugin to another payment method to relay the money to an account different from the 1st plugin on the main site. Is that correct ?

9. on the page of the booking form, can I display Woocommerce products to cross sell ? or Do I need to create double entries (For ex if I want to offer to buy a selection of face creams while they have booked their facial, but this cream is already in our Woocommerce webshop) How does this work ?

You said : You can create WooCommerce products and add booking form on the product’s page.

Does this mean I need to switch off the payment system of bookly to use the Woocommerce one ? (by creating products that refer/are linked to the bookly service) How does this work with client loggin ? As you said earlier that the 2 client databases are not connected. Do they need to loggin 2x to check out ? If I want to combine woocommerce “recommended products” on the booking page, I will have to switch of Bookly payment gateway ?

Is there a way to use money credit. For example, people buy a 200€ voucher, through Woocommerce, will they be able to use that for Bookly services (as long as the entry is in Woocommerce) ? Is ther a credit system, with point for example for class. Someone that has bought a 10 Yoga session card. And use his credit through the system to book the classes he wants to attend.

Many thanks again for all your help

Hello,

Thanks for your reply to Kate and the additional questions.

3. Bookly is designed to work with a weekly schedule. After you set up the staff member’s schedule, this schedule will be repeated for the following weeks. Please note that the system takes into account the staff member’s schedule when rendering available time slots in the front-end/booking. So each service you would specify the service duration and then the system offers availability based on the provider of the service, for example, if service 1 provider’s schedule starts at 9am, then by default, the first slot the system would offer for service 1 is 9am. The slot length determines the interval of the time slots offered in the booking form, for example, if the slot length is 45minutes, then the time slot interval is every 45minutes commencing at 9am. And enabling the “Set slot length as service duration”: https://prnt.sc/qircy7 ensures that all intervals of all services correspond with the service duration.

6. You can offer the room rental as a service as well and just create a staff member (you can call it the Wellness Center Big Room Staff or whatever applies) so the teacher can book the room and pay for it. And if you have the Bookly Collaborative Services Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360013222534-Collaborative-Services-Add-on, this will allow you to create services that require simultaneous participation of several staff members, or staff member and shared resources (like rooms, tables, equipment, specific tools, devices, and items) necessary for the service delivery so your customers can book appointments with two or more staff members working together and avoid double bookings of them if the resource is already in use.

8. That could be a possible workaround. The caveat is that you can’t configure a staff member who is available through both the sites. However, there is a workaround: you can connect several staff members (from different sites) to a common Google calendar and set the ‘two-way’ sync mode (provided by Bookly Advanced Google Calendar Add-on). In this case, each appointment will be copied to the Google Calendar and it makes the appointment time unavailable for booking for all staff members that connected to this Google Calendar. Check it out here: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync.

Also, if you go this route, have a look at the Bookly Multisite Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/207375189-Multisite-Add-on which allows you to use the same copy of Bookly on multiple websites with each site of your network will have its own list of services, staff members, appointments, and its own settings. So you will only need to provide the purchase code for the Bookly plugin for each new site you add in the future.

9. The purpose of the WooCommerce integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce).

So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. To set this integration, you’ll need a “fake” product that will serve as a “bridge” between Bookly and WooCommerce.

Though, even if you use this integration you’ll sell services from Bookly and not WooCommerce products. The price will be taken from Bookly and other attributes from WooCommerce will be ignored.

The booking process is maintained even with this integration, so you will still book the service by using the booking form and won’t be selling the product from WooCoommerce (which we advise to hide it in order to avoid having confused customers), so the customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled, so all the payments go through WooCommerce.

So it doesn’t matter how many services you offer, you only need to create only one WooCommerce product and name it, for example, Appointment. And once this is set up in the Bookly settings, this should work well.

And if you want to add supplementary products to the service such as a selection of face creams, Bookly Service Extras add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/207647799-Extra-Products-Treatments-Service-Extras-add-on- allows you to offer extra services, goods, or options to tweak the service (e.g. with more special and/or more expensive tools)

However, if you want the option to sell just the selection of face creams or simply other products with no services, you can still add these products in the services with a corresponding staff member, for example, called face cream staff. Then you make use of the Bookly Tasks Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360013214654-How-to-skip-time-slot-selection-Tasks-add-on- so you can create tasks or appointments with no date and time selection.

In lieu of vouchers, you can utilize the Bookly Coupons Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003939373-Coupons-Add-on so you can offer your clients promotional codes to pay for the service or product at a reduced price.

Regarding the point system, the Bookly Packages Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003045634-Packages-Add-on would match this requirement since you can offer package deals for your client’s favorite services and add a discount on packages as well as set a validity period for services booked in package form.

You can find more features and add-ons at https://www.booking-wp-plugin.com/features/. And please check our demos and sandbox: https://www.booking-wp-plugin.com/demo-list/ to discern if Bookly fits your business needs.

If you have additional questions or concerns, you can also send us an email to support@bookly.info with this ticket number 117669 so we could look into it for you.

Many thanks,
Richel

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Hello,

Thank you for your message.

If you mean that you want to send the confirmation email before the appointment (reminder) http://prntscr.com/qif61e

You can include {cancel_appointment} shortcode in this email notification and if the customer cancels the appointment, you will be notified.

Let me know if I understood your request correctly.

Thanks!
Kate
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Hello,

Thanks for your message.

The purpose of the WooCommerce integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce).

So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. To set this integration, you’ll need a “fake” product that will serve as a “bridge” between Bookly and WooCommerce.

Though, even if you use this integration you’ll sell services from Bookly and not WooCommerce products. The price will be taken from Bookly and other attributes from WooCommerce will be ignored.

The booking process is maintained even with this integration, so you will still book the service by using the booking form and won’t be selling the product from WooCoommerce (which we advise to hide it in order to avoid having confused customers), so the customers will be redirected to a WooCommerce cart after the details step. Check out this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options for more details.

If you need further assistance, please send us an email to support@bookly.info with this ticket number 116576 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Hello,

Thank you for your message.

Please, check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Kate
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Hello,

Thank you for your message.

Please, check the detailed description regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Kate
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Hello,

Thank you for your message.

Unfortunately, we are not able to provide a money back guarantee period anymore as it violates Envato’s Promotional guidelines. In this situation, you can raise a dispute (https://themeforest.net/page/customer_refund_policy#resolving-disputes) and have Envato investigate the matter. Envato will make a decision based on all available information.

But could you tell me what exactly is not working for you?

Will be waiting for your reply.

Thanks!
Kate
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Hello,

Thank you for your message.

Please, check the information provided: https://help.market.envato.com/hc/en-us/articles/202822600-Where-can-I-find-my-Purchase-Code

Let me know if it works for you.

Thanks!
Kate
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Hello,

Thank you for your message.

Bookly is an ultimate online appointment scheduling and service booking solution for almost any business which sells services. I advise you to generate your personal demo version which goes with almost all additional add-ons to see if Bookly suits your needs: https://www.booking-wp-plugin.com/demo-list/

Let me know if you have any questions while exploring our demo.

Thanks!
Kate
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Hello,

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Also, please review the Envato Market Refund Rules to check if you are eligible for a refund: https://themeforest.net/page/customer_refund_policy

Regards,
Olya
Bookly Customer Support

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Hi,

Thanks for contacting us. Could you please specify what would you want to change? Feel free to contact us at support@bookly.info for more details.

Regards,
Olya
Bookly Customer Support

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Hello,

Thank you for your message.

Could you please contact us at support@bookly.info with the ticket number 116440?

Regards,
Kate
Bookly Customer Support

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Hello,

Thank you for your message.

Could you please contact us at support@bookly.info with the ticket number 116439?

Regards,
Kate
Bookly Customer Support

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