12069 comments found.
Presale question. Does UMP integrate with wordpress so that if I create some user levels these are also converted in WP user roles? Since on my site I’ll have some downloadable products and some events where the prices vary based on the User Role, I’ve also a plugin that let me assign differents prices based on User Role but I’d need that if I create a level in UMP, this one is assigned also a specific user role.
Also I’d need to know if UMP can send a sort of receipt to the user for the level the user has bought. This is mandatory.
Thanks!
Hi,
The UMP system is based on Levels/Subscriptions which will handle restrictions for valuable content and have nothing to do wp roles.
A WP User may have only one wp role assigned but UMP let users to get unlimited levels, so it can not be managed a such level-role correlation.
Thanks,
Indeed Team
Hello, I need custom work for this plugin, I need a new gateway added. I fill out 4-5 support thickets in the past months and I didn`t get any response:( and I really need this. please help
Hi,
Support team does not handle extra custom work request. For any development requests you may get in touch with development team via Profile form.
Thanks,
Indeed Team
Sorry..no support ticket, the request page but I didn`t get any response:(
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Hello,
Currently to complete a payment, it must be done manually.
How can I to set the orders “Completed” automatically when the payment is made through Stripe?
I need the payment process to be automated!
Thank you!
Hello,
When I try to create the support ticket, I get an error message “The Support period time has Expired!
How can I solve what I’m asking you if I can’t create the ticket? Can you answer in this way?
Thank you!
Hi,
You may renew your support period anytime from Item page.
Thanks,
Indeed Team
Hi there. Can you use WooCommerce Subscriptions and will it overwrite the native subscriptions and payment element of UMP?
Hi,
UMP is able to work with Woo in order to sell Levels/Subscription. The Woo Subscriptions is not officially supported but even if is not guaranteed it may work.
Thanks,
Indeed Team
Hi there, I have a pre-sales question. Have you progressed any further with plans to integrate CCbill as a payment processor? This is the payment processor most of my core customers use for reoccurring payments. I know you can link UMP by piggybacking off WooCommerce but that won’t work for monthly reoccurring payments from how I read your instructions on the knowledge base. Really this needs to be a payment module and linked with the CCbill API integration. I saw some comments that you were looking at this 3 years ago, but nothing seems to have come from it? The API has changed since then so it seems like it’s worth looking into again.
Hi,
That payment gateway is not integrated into UMP system. We’re still in contact with them for a such integration but the process seems to be very slow.
Thanks,
Indeed Team
Hi, I need a Plugin where Viewers can fill out a form for a service they need. The filled out forms has to be send to different leveld registered members (payed membership) on this platform. Is this possible with your plugin to send/show the registered members and they can buy a filled out form for coins and download the filled out form?
Thank you!
Hi,
This kind of particular approach is not handled by UMP system, unfortunately.
Thanks,
Indeed Team
Hi, I’m having an issue with connecting Paypal. This is the error message being received: https://prnt.sc/pihmt7
What should we do? We have entered the correct paypal email and Merchant account ID. We have tried both sandbox and live, both of them produce such an error. Thank you.
Hi, By default account page menu remain closed under a square menu symbol on mobile devices. Is it possible somehow to keep it open on mobile device with that square menu icon hidden?
2 questions I would love for help please – after purchasing the product 1. How can I bulk up to 600 users already registered on the site that will define the level I want 2. In Import Users & Levels, it does not import Hebrew usernames (neither supports Hebrew nor Arabic, chooses to ignore even though I do configure the file with UTF-8)
Hi, is there any way to display account menu in verticle orientation instead of horizontal one. I think such orientation is available in Affiliate Pro plugin. It should also be there in UMP as vertical orientation can work well on mobile devices.
Hi,
A such particular template for Account page is not available into UMP system, unfortunately. You may achieve it with extra CSS style if you want.
Thanks,
Indeed Team
Hello, I’d like to buy this plugin but I’d need to integrate in my site also an evento management and booking plugin where the event price is different if someone is a member or not so I’m asking you with whom event manager plugin is Ultimate Membership Pro compatible so I can buy the right one.
Hi,
Price may be different for specific members or assigned levels when is about Woo products. Still, there is no event script integrated to have the same workflow handled by UMP, unfortunately.
Thanks,
Indeed Team
Can this Drip Content and then when they cancel a plan, still allow them to see the content they paid for? But just not progressing their subscription for future content until they renew?
Hi,
If a recurring level is cancelled, user will keep his level active until will expire and no renew process is handled. So, user will continue to see the restricted content.
Thanks,
Indeed Team
Hi A pre sles question. I need to show the registered member’s Name & Date of Birth/ Wedding Date on respective day in the Homepage column”Todays Birthday”. 1. Can I pull the data from your plugin to show in the wp themes homepage? 2. Are there any possible solutions to that? 3. Im going to use with Charitix | Nonprofit Charity WordPress Theme, UMP is compatible with this theme?
Hi,
For all custom fields setup and managed via UMP you have extra shortcodes in order to show the field data anywhere into your WP website.
Thanks,
Indeed Team
Hi, I have a pre-sales question. I use Drip for email marketing and it’s not listed among your supported email marketing tools. Are there any options for connecting this plugin to Drip?
Hi,
Extra email marketing services can not be integrated into the system if are not already, unfortunately.
Thanks,
Indeed Team
Hi,
Since a recent update, the plugin add a code in the .htaccess
It block my embed mp4 videos (wich are self hosted) and show the following message : “Media error: Format(s) not supported or source(s) not found”
If I delete this code, it will come again. How can I delete it definitively ?
Thanks
Hi,
UMP does not manage or add code into .htaccess file except if you explicit set restrictions for physical files via UMP Dashboard.
Thanks,
Indeed Team
When activating the website plugin I get the error “The site is experiencing technical enhancing.”
Where i can see user reports? can i see members which ip’s login website?
how can i show password that customer setup in welcome email?
Hi,
For sure a such information is not revealed on email or anywhere else.
Thanks,
Indeed Team
I opened a ticket. The password reset link isn’t working and triggers a “site is experiencing technical difficulties” message. The core wordpress works, so my temporary workaround was to update the notification to point to the wordpress password reset page: https://mydomain.com/wp-login.php?action=lostpassword