2092 comments found.
I purchased WP Real Media Library 2.17 and I thought I was supposed to receive updates forever. I want to update to PHP 7.2. Do I need to get a new license
License No: 23b29008-7896-4793-918f-3cf4e4c80767
Hi there! Can you please navigate to your CodeCanyon account “Downloads” and download the latest version? Uninstall the old version and install the new one – your folders stay. And it will work with PHP 7.2. Best regards, Matthew 
I am having major problems ordering the items in my galleries. Changes that I make in the media library by don’t seem to be saved—the order reverts when the library page is reloaded.
Here’s what I am doing: click “apply order one (natural order by filename ascending) click reorder icon move images manually into the final order that I want
When I refresh the page, the order reverts to the order initially uploaded.
Please help!
Hi there! What version of the plugin are you using? Does this also happen when you deactivate all other plugins expect Real Media Library? Are you using grid or list view? Best regards, Matthew 
I’m using version 4.5.2. It does happen with all other plugins deactivated and in both list and grid view.
Upon more experimenting, it happens only when using the “apply order once” or “apply automatic order” before trying to order by hand. (This means that I can order by hand from the original upload order but not from an alphabetical order).
Can you please send a short screencast video showing the issue to support@matthias-web.com so I can reprocedure it? Best regards, Matthew 
could you please send me again the media library plugin, my computer crashes and I need to reinstall everything
Hi there! You can download the latest version here: https://codecanyon.net/downloads Best regards, Matthew 
Hello,
This plugin does not work : Default Startup Folder for Real Media Library
I mean, when I want to add media, the default folder doesn’t work, it’s in all files.
wordpress 5.2.2 WP Real Media Library 4.5.2
Hi there! The mentioned plugin allows you to set the folder which should be selected on startup. You need to select a folder and upload a file to directly upload to a folder. Best regards, Matthew 
Hi, love RML versus basic WP image managing. I’m using RML since a long time for some images/photos projects. I’m used to make most of my PLUGS UPDATES by FTP moving OldPlugFolder to a MasterBackUpFolder and then Upload NewPlugVersionFolder to standard /wp-content/plugins to update to last version (sorry for my bad english, hope you understand).
This way works fine for ALL plugs i use (free and paid, a lot of differents plugs) since 20+ years, updating on 50+ websites. I work this way to have an easy/manual backup process (copy-paste folder) when an update if a problem appears, with just 3 cliks i get back/solve on FTP, it save my work lot of times.
BUT with RML when i upload new RML version on FTP i get 40-50 uploads ERRORS in /wordpress-plugin-updater/plugin-update-checker-4.4/ folder, files don’t upload, and then website is broken or with big bugs.
Please some help, did i miss some update informations to work FTP way ? Thanks for answser and solution.
Hi there! Thanks for your words. What OS does your server run on? What’s the error message? Best regards, Matthew 
I don’t have exact answer, but for almost 100% projects my provider is one of the french biggest (OVH), OS should be ok and message error is around 40 files wont upload on FTP in /wordpress-plugin-updater/plugin-update-checker-4.4/
What’s the full path of the “real-media-library” plugin folder (censor sensible data with “x”)? I ask because the length of the full path of a file can be a problem for example in Windows. Regards, Matthew 
Thanks ! Indeed that’s the problem, too long path ! Moving folder to root and then upload is working. All the best keep on good job
Nice to hear that it now works for you. Regards, Matthew 
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Hi, ich habe das Plugin installiert.
Ist es irgendwie möglich das ich hochgeladene Dateien verstecke, so dass diese nicht crawlbar sind. Ich möchte z.B. 3 Pdf White-paper Dateien hochladen und den jeweiligen Link in einen Newsletter packen. Der Link soll jedoch nicht crawlbar sein und somit nicht in Google auftauchen. Daher wäre es super, wenn dies mit dem Plugin eingestellt werden könnte. Ist das möglich, damit die PDF´s nur unter dem Link abrufbar und nicht indexierbar sind?
Hallo! Leider ist das nicht mit möglich mit Real Media Library, habe diesen Punkt aber mit in den Backlog aufgenommen. Ansonsten kannst Du ein Plugin wie https://wordpress.org/plugins/private-uploads/ testen, dies sollte zusammen mit RML funktionieren. Beste Grüße, Matthias 
Hello,
I try to use your plugin with Sage 9 theme kicksarter, but it break my front, i have one error :
media-editor.js?ver=5.2.2:1055 Uncaught TypeError: Cannot read property ‘view’ of undefined at HTMLDocument.init (media-editor.js?ver=5.2.2:1055) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
Everything work well in Backoffice !
Any idea to solve this issue ?
Thanks !
Hi there! What version of RML are you using? Best regards, Matthew 
The last one ! Version 4.5.2 (with WP 5.2.2). When i disable the plugin, no more JS error…
Ok, Can you please deactivate the option “Load RML on frontend” in Settings > Media. Regards, Matthew 
That works ! Thanks for your quick answer !
Nice to hear that it now works for you. Regards, Matthew 
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Hi there, I installed the Plugin but if I give the Lizenz-Number [bf5e4fe6-94c8-43b2-89ec-8f6ba5ef4234] always open up a small windows with the message: “undefined” What is wrong? I used php7.3, Ubuntu 18.x Best regards A. Soeldner (Germany)
Hallo! Kannst Du bitte Real Physical Media deaktivieren und es erneut versuchen? Aktuell ist hier noch ein Bug, wenn beide Plugins aktiv sind – ich werde morgen dementsprechend ein Update releasen. Beste Grüße, Matthias 
Hello, can this plugin add rules to upload so it’s automatic? I run a listing/directory site with file contributed by users of the site. So I’d like to keep page content, blog content and listing content separate but i’d like the listing content to be automatically added to separate folder. Can this do that?
Hi there! Yeah, this needs custom coding. Are you a developer? Best regards, Matthew 
An idea for multisites: you could allow users to display the gallery of the MAIN site (or the site you want), and to display the STRUCTURE of folders decided in this site…
If you also do this with your other plugin whichs updates files in “physical” folders it would be a great addition… Some multisites need to hace a “centraliced” media system independent from their own media space for each site, and with your plugin you could have a wonderful way to organize it and also to share it…
Just and idea! But as your plugin supports multisite, it would be great!
Hi there! Thanks for your feature request. Yeah, something like this is often-asked and an item on top of my backlog. If you want to be updated about this you can subscribe to my newsletter or follow me on twitter. Best regards, Matthew 
Our hosting provider is saying our migration process failures between environments are due to a recent addition of a definer to our database from version 4.5.1 of the realmedialibrary plugin. We can’t copy the site like we normally can between dev/staging/prod. We’ve updated to 4.5.2 but we’re still seeing the same issue. Here’s the note from WP Engine:
“To bypass this issue, we could comment out the definer lines that have been added to your database so that the copy site functionality works as intended. This can be risky due to know knowing what impact this will have on the realmedialibrary plugin’s functionality if this is commented out. Could you please reach out to the plugin developer to confirm that commenting this out will not have an adverse effect?”
I don’t think this is a viable long term fix though as I’m sure future updates will recreate the issue. Please let us know your thoughts.
Hi there! Sorry for that late response. It seems you have used a previous version where a bug was with that function. You can skip or delete it because in the newest version it is automatically created when needed. Best regards, Matthew 
Hi Matthias,
LOVE your plugins. I have downloaded a lot of file managers and yours is by far the lightest and fastest.
I was wondering if it’s possible to drag and drop (or upload) folders? One fixture im missing, This would be nice. (unless I haven’t turned a setting on). (This would be a nice feature
I have this plugin partnered with RPM. If i was to filezilla my files, would this create my files?
Hi there! Thanks for your words! Perhaps you want to leave a rating for the product directly here on CodeCanyon. Thanks for your feature request, that feature is on my backlog but I can not promise an ETA yet because currently this functionality is only available on Google Chrome (Upload folder). No, for this you have to use a plugin like “Media From FTP” or “Add from Server”. RPM simply synchronizes the RML structure with your FTP structure. Best regards, Matthew 
Hi! I have a specific need and i need to check if the plugin can do this, and how: we have a custom post type, and frontend logged clients can create their profile. They can upload the featured image, and separately also make their own image gallery, both using their own uploaded images.
The question is: since many clients will create profiles, and we need to maintain some overview in the media-folder, is it possible to automatically create a subfolder or submap for each client upon uploading the first image, where just their own gallery and featured image will be placed? (and when they need to edit: that also here they will have access just to their own images)
Thanks a lot!
Hi there! Thanks for the interesting question. Yeah, this can be totally possible. Are you using any frontend plugin for the upload process? Are you a developer? If yes you should definitely checkout the API https://matthias-web.com/wordpress/real-media-library/documentation/ . Otherwise if you have any questions regarding the API just join my slack channel https://matthias-web.com/slack so we can discuss. Best regards, Matthew 
Hi, interesting!
I created a Toolset cred form, where the clients can upload their images from the frontend.
In theory, we could develop such custom feature, but it will cost too much to do it ourselves (since this isn’t a requirement from our client – more something what i came up with for my own comfort). So i was hoping there would be perhaps some existing (paid or free) extension, or someone (you?) with great knowledge of the plugin could eventually add this functionality for a much lower cost than when we would do it by ourselves..? 
Hi again! Can you please reach me out via Slack so we can discuss this. Best regards, Matthew 
Hallo Matthias, der WPBakery Visual Composer hat mir einen Javascript Fehler in der rml.js ausgegeben, so dass ich die Seiten nicht mehr speichern konnte. Nach dem Update auf 4.5.2 kommt zwar kein Fehler mehr, aber alle Ordner in der Medienübersicht sind weg. Wie kriege ich die Ordner wieder zurück? Danke
Hallo! Kannst Du bitte folgendes prüfen: https://matthias-web.com/2018/05/31/release-4-0-complete-code-rewrite/#Troubleshooting Beste Grüße, Matthias 
Hello, I am ready to buy, does it support Chinese? Or traditional Chinese?
Hi there! Unfortunely the plugin is not translated to this language yet. But the plugin itself is translation-ready. Best regards, Matthew 
Greetings,
It’s the first time I’m writting to you since we bought this plugin, which means it work super well 
I just wanted to know why it says at the root we have around 980 files while in our folder we have at max 100 or 150 files?
Even when clicking on All Files or Unorganized we don’t see 700 or 800 images there…
Also, in the folder Unorganized it says 749 photos while it shows only 3… I’m not following it here 
EDIT: we use multi site / network
In the hope you could help us!
Best Thanks!
Hi there! What version of the plugin have you installed? 
Hi Mathias,
We are using Version 3.4.8
Thanks,
Anthony
Hi again! Can you please download the latest version from CodeCanyon? Regards, Matthew 
It worked!! thank you Matthias for your beautiful support 
Nice to hear that it now works for you. Regards, Matthew 
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Hi there, We’ve installed your plugin and it appears to be working to organize the content. The problem we’re having is that when we try to add the shortcode, it looks like it is being interpreted, because the shortcode is not showing up on the page. All that is showing up on the page is blank space, even though there are items in the folder linked to the shortcode.
http://www.musiciansdc.dreamhosters.com/login/members-areaHi there! Whats the shortcode you are using? Best regards, Matthew 
We were using the [folder-gallery fid=”4” columns=”2” orderby=”rml”] shortcode
Sorry for my late response! Can you try to deactivate all plugins expect RML and try again? Best regards, Matthew 
We haven’t updated our plugin in a while (v3.4.8) when we installed the latest (v4.5.2) we get fatal errors. Is there a way through codecanyon we can get legacy versions and then update one at a time?
Hi there! You can find the legacy version 3.4.8 in the main package (unzip). But what fatal error is coming up? Best regards, Matthew 
Hello, I got the addon installed some time ago, and now an update comes.. and when I install that it says the folder already excist.. my question is if I remove the old one and install the new one, my folder structure I have made is not gone ?
Hi! No, the folder structure gets not deleted. Best regards, Matthew 
<3 thanks..
I also saw 10min after I wrote that the update came on wordpress itsself. 
Matth, hi again, I have installed “Advanced Custom Fields: Real Media Library Field” plugin from https://wordpress.org/plugins/acf-real-media-library-field/ in order to drop the pictures straight into the folder when importing from my ACF Import but can’t see any option under the import setting. Your plugin doesn’t pop up any field there.
Is there any documentation how to use you “Advanced Custom Fields: Real Media Library Field” plugin ?
Hi there! What do you mean exactly? When creating ACF fields you can select “Real Media Library” and then you are able to get_field the selected folder which you select in your post type. Regards, Matthew 