4906 comments found.
Hi Vanquish,
First of all what a great product, second i have an issue saying : Some of your installed plugin are generating javascript errors that MAY prevent WCUF configurator to work properly. Fix or disable them.
i have tried your solution in the comment by disabling all 3rd party plugins bu still have the issue, and i cant even see the upload button displayed.
This is my access: user name : samshamsan19 Password: Iamfree1@
Thank you for the access, however you missed to share the site URL 
The issue could then depend on a theme interference. Could you eventually try to temporarly switch to another one and see if you still experience the issue? Could you, in the Options menu enable the Force reloading 3rd party javascript libraries option and see if you still experience the issue: https://www.dropbox.com/s/i3hw7ka40mashra/wcuf_3rd_js.jpg?dl=0?
Let me know!
Hi,
I have updated the plugin to the latest version and now it can’t be activated.
Fatal error: Uncaught Error: Call to undefined function acf_register_store() in /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/includes/acf-helper-functions.php:98 Stack trace: #0 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/includes/api/api-helpers.php(439): include_once() #1 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/acf.php(132): acf_include(‘includes/acf-he…’) #2 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/acf.php(663): ACF->initialize() #3 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/acf.php(674): acf() #4 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/com/WCUF_Acf.php(6): include_once(’/home/topptrans…’) #5 /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/upload-files.php(52): include_once(’/home/topptrans…’) #6 /home/topptransfers/pub in /home/topptransfers/public_html/wp-content/plugins/woocommerce-upload-files/classes/acf/includes/acf-helper-functions.php on line 98
can you point out the issue here?
Hi,
I’ve just performed several tests and the plugin can be installed without any issue.
It seems that in your installation the acf_register_store function is not properly defined, but in the error log, it is not reported any further clue on why. That function is defined by the ACF Core library embedded inside the plugin.
Please make sure you have properly installed the plugin. Try eventually to completely uninstall it and reinstall. Don’t worry, you won’t lose any setting.
If you have altered the plugin activation process by using any 3rd party plugin, like “Plugin Organizer”, restore the normal behavior.
Try eventually also disabling all the 3rd party plugins to see if you still experience the issue.
Don’t know why it was happening but I have fixed it after a few hours.
Glad to hear that
Hello, we love your plugin!
But we have one question – can we disable the rotate functions? we don´t need it and this confusing our customers. Is it possible? Or do you have the css code to hide it? Thank you so much 
Hi,
thank you for your appreciation! and thank you for the suggestion!
I’ve added the option to disable the rotation controller in the new version that I’ve just released (51.5): https://www.dropbox.com/s/irodqcrou4yeewk/wcuf_disable_zoom.jpg?dl=0
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
At last but not leas: If you enjoyed my efforts to assist you and/or my plugin please consider leaving the 5 stars, I would really really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Was it good?
Hi, First off AWESOME plugin, I have been looking for something like this for ages
Questions:
1. I have a huge space after the Feedback Text (Label & Description) and the actual Text Field box. How do I edit this space? https://imgur.com/4IGwKOb
2. Can I make the Text Field bigger?
3. When the user uploads images can they add “separate text description” for each image uploaded?
Please bear with me I am not very technical
Hi,
thank you for your appreciation
- actually, to reduce increase the space between feedback area and description, you could use the special option you find in the Options menu -> Feedback text area margint top: https://www.dropbox.com/s/tsqljno0l5m22if/wcuf_options_feedback.jpg?dl=0 it allows to increase/decrease (insert negative value) space between elements. However it sounds strange that that space is so big. You can eventually redefine the sytle rule for the .wcuf_feedback_textarea class. If you link the page where you are experiecing the issue, I can analyze with my tools and give you more info on how to redefine the CSS in order to fix that
- To redefine the Feedback width and height, use the special option you find in the Options menu: https://www.dropbox.com/s/tsqljno0l5m22if/wcuf_options_feedback.jpg?dl=0
- I’m sorry, the plugin is not designed to allow one text for each uploaded file. You can only associate a text to the upload field
Thank you for the quick reply,
1. In regards to the spacing, I think there is an issue with this page as I have changed the settings and entered “0” Makes no change to the page
Could you pls look at it? (https://festiv.tv/product/happy-birthday/)
2. Where do I find ”.wcuf_feedback_textarea”?
Thank you for sharing the link.
I’ve just given a look, but space seems to be ok: https://www.dropbox.com/s/easceehh8zq1zrk/wcuf_space.jpg?dl=0
Are you displaying it in that way? do you still want to reduce the space?
The wcuf_feedback_textarea has to be redefined in your theme CSS files (like the style.css or custom.css that usually are defined in the root of the theme) or use a plugin like Custom JavaScript & CSS in Pages! that allows to custom redefine CSS for a specific page without altering any plugin or theme file!
Thank you for the response and the info on CSS plugin, much appreciated
The space still shows for me HOWEVER, when I view the page in Incognito the space disappears
I’ve just tested both with Chrome and FireFox, and space seems to be ok in any case.
As last thing I would suggest to try eventually to clear browser cache and cookies. Try eventually ask your users if they are properly display the area.
In this way you can avoid to implement a customization that may be properly display only in you browser, but brakes the display in any other one.
Visibility -> Product/Category restriction -> Select Products (search typing product name, id or sku code) you plugin not found any product of my website.. Why is it?
I even cant Add new upload field
I think your plugin have a lot of bugs or its not work well in hebrew website which even i changed my website language to test your plugin
I have sent you video on private
Hi,
please check your inbox. I’ve sent a reply to your private message. Thank yuou.
I have sent you email
Yes got it, please see my reply.
Sent you mail please help
Yes, I see the inbox Please do not report here everytime you send an email
Thank you!
Thanks for adding the dialog box for when people don’t click “upload files.”
However, I have two upload fields, and when you enter files into both of them but don’t hit upload…if you then upload one of them, the (non-uploaded) files in the other one disappear.
I don’t know that there is a way to correct this. Alternately, is it possible to just automatically start uploading without the user having to hit “upoload” ?
Thanks.
Hi,
this is because when an upload is performed, the upload area is refreshed by reloading it via ajax. This will remove all the not-uploaded data.
You can however enable the autoupload option via the Options menu: https://www.dropbox.com/s/ljid5rxa0bhx9jb/wcuf_autoupload.jpg?dl=0
Is it possible to use the product name instead of product ID for creating the folders in dropbox?
Thank you.
Hi,
yes, try installing the following addon: http://www.codecanyon.eu/add-ons/wcuf-product-folder-name.zip
It retrieves the product name, removes from it special characters that cannot be used for forlder names and the result is used to create the folder name.
You can eventually modify its code according to your needs. Note that it is not an official addon, so it may not properly work for certain product names.
Let me know.
Great thanks. It’s working fine after a few small tests.
Glad to hear that!
Please, If you enjoyed my efforts to assist you and/or my plugin consider leaving the 5 stars, I would really really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
No problem. I left you a good review.
I do have one suggestion for a feature (not even sure if this is possible.) It would be nice to be able to select directly uploading to cloud (dropbox, etc) without having to store files temporarily on my host server. My host has a 128 meg limit for uploads unless I upgrade my service, and I use very large files (CD and DVD replication service)
Thanks!
Thank you for the rating, I really appreciate!
Unfortuantely for now it is not possible to copy the file directly into the DropBox service due to some limitations 
However, thank you for suggesting! I’ll try improve this aspect in a future release!
Have a great day!
Hi, Is it possible to disable the plugin functionality on product single page for certain conditions using hook or function?
Hi,
yes, just when configuring a field, under the visibility tab in the Product/Category restriction section, select the option to hide for specific products/categories and then select the ones you need: https://www.dropbox.com/s/wn5g6wzomx3vjv7/wcuf_visibility_6.jpg?dl=0
Hi, Actually my purpose is different. I want to show file upload option on product single page. But if the same page is opened from some other country, is it possible to disable it by any hook or function? I am able to detect country. All i want is a hook to disable the functionality for certain countries.
Thank you
The plugin hasn’t such a feature.
However, once purchased, I can suggest where you can implement that function in order to avoid field to be rendered in product page.
Hello, I would like to set custom location for uploads. I cannot find any setting to specify where to upload files (only locally/Dropbox), is possible to upload files to my specific folder ?
Hello,
I’m sorry but there isn’t any option to customize the storage location. Files are stored using the following folder path format: {order_id}/{product_id}-{variation_id}
Hello,
Thank you for making this amazing plug-in!
We have it installed and we’re currently having issues getting any upload options to appear on our product page. We have an upload field set up and arranged the plug-in features to be visible in a new category. We’re testing the plug-in in a product page that is unpublished—is that a problem?
Any assistance with this issue is much appreciated.
Thank you!
Hi,
thank you for your appreciation
Actually the draft status shouldn’t be a problem. Note that if the product is a variable product, you have select a variation and then the upload field will be dynamically loaded (you can however disable this behaviour).
Make also sure you have not enable any visibility restriction by order status or user role or payment gateway.
If the issue still persists, if you send me via private message (click on my name and then use the low-right box) the following data:- you email address
- full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I can give a look. Thank you!
hi!
I just installed the plugin but it stays forever activating. It stays “Verifing, please wait” Am I doing something wrong? Thanks!
Forget it, I dont know what was the problem. Edge didn’t work, Firefox worked (in case the information is useful for you). Have a nice week!
Glad to hear that!
Have a great day!
There’s any way to cancel the purchase code in a website and install the pluguin in other one? I was using the plugin in two provisional websites to show it to the client and now that I have to implement the website it doesnt let me. Thank you.
Hi,
the Envato usage license policy allows you to use the software in just one end product (website), not one end product at a time. This means that the license cannot be migrated to a product to another.
Websites are uniquely identified by the associated domain. Once you register a domain that will become the end product for which you are licensed to use the software.
The plugin activation system, however, allows you to activate the license in two domains (the second one is for testing purpose). In each domain, you can activate unlimited subdomains and subfolders.
If you consumed all these options, you need then to buy another license in order to be compliant with Envato usage policy.
That’s a really big problem for me and totally unfair. I didn’t use the pluguin just to show it to the client and it will supposed a really big cost for us to asume this. You have to change that because it’s impossible to buy the plugin knowing that all will be ok, and without the possibility to show to our clients the result. Let’s pay you some more money for nothing. Thank you.
In the activation page, it is clearly reported how it works: https://www.dropbox.com/s/n5s2uyu4z6hweqw/wcuf_activation_text.jpg?dl=0
Usually, demos are runned in a subdomains (or subfolders) of the final domain. In that condition, you can reactivate the plugin unlimited times. However, despite that, an additional second domain has been granted for further testing.
Due to unsustainable illegal distribution of my software in order to continue the development I had to implement the activation system that makes sure that actually the plugin is used in just only one end product (granting however a second, with unlimited activations for any subfolder or subdomain, for additional testing purpose).
Using more than two domains is not allowed.
It’s ok. I have bought a new license, so problem solved. I understand the limits for the purchase code, but it would be great if we can deactivate the code if it’s not gonna be used.
Probably it’s my fault to not read the terms, but if it’s just the same website, and the same projects but for circumstances it has to be in some domains, having a possibility to deactivate the code it would be a good upgrade. Thank you for your attention.
Thank you for purchasing and for your suggestion. I’ll try to include that new feature in a future release.
Meanwhile, have a good day and a great weekend!
Can we send upload files to an AWS S3 Bucket?
I’m sorry but the plugin hasn’t such a feature
I want to change the sentence “Loading, please wait…”and “Save in progress”, but I ccouldn’t do it. So I tried to change “woocommerce-upload-files/js/wcuf-frontend-cart-checkout-product-page_ja.js” to change the script. It was working but after several minutes, the script became original again. How can I resolve this?
Hi,
because that is a cache file that is regurarly recreated. If you want to implement that modification in a permanent way, modify the wcuf-frontend-cart-checkout-product-page.js.php you find in the same folder
Is there a way to make cropping each image mandatory or required before the customer is allowed to order? I have not been able to figure this out yet and would like to do this.
If cropping to a circle, is there a way to change the color of the background from black to white or transparent?
Hi,
for now, is not possible to set the cropped image background. For that try editing the cropbox.js file located in the js\vendor inside the plugin. Uncomment line 65 and 66 and set the context.fillStyle with the hex color you wish. It should work, however, I’ve tested it. I’ll see it will be possible to add that option in a future release!
For what concerns the mandatory option for multiple uploads, thank you for the suggestion! I’ve implemented in the new 51.1 version that I’ve just released!
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
I hope you enjoy!! If so…please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Wow. Thank you for your stellar reply vanquish. Very much appreciated.
You’re welcome!
If you enjoyed my efforts to assists you, consider leaving the 5 stars! It would help me with sales and I would reeeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Have a great day!
Hi!
please remember the rating! I would really appreciate!
Hi and thank you for your useful plugin. One question: I use wpml for a bilingual website. Is your plugin compatible with wpml. I try to change the descrition of each uploader to a second language, but keeps only one current language,
Thank you in advance
Hi! thank you for your appreciation!
Yes to translate go in the String translation menu and filter by using the woocommerce-files-upload-field-text domain. You will find all the strings associated with the upload fields including the description text: https://www.dropbox.com/s/nlxsbnfvqrb7g7j/wcuf_field_description.jpg?dl=0Let me know if you need further help!
Good day, could you please clarify the following for me:
- Is it possible to change the amount charged for uploaded files? - Is it possible to set up the plugin not to charge customers for file uploads?
Hi,
yes, by default no charge is applied for uploads. Extra costs are just an option.
The plugin has also a demo site where you can fully test its features in order to be sure it actually fits your needs and expectations. In case of further info, feel free to ask!
Hi guys, I’m here again.
We had a problem applying discount coupons.
This coupon offers a 100% discount on both value and shipping. But as soon as we complete the purchase, due to the application of a coupon, the plugin to upload photos, becomes inactive.
Are there any barriers to using coupons for upload functionality?
Thank you
Hi,
no there are no limitations that prevent coupons to be used.
Could you provide a more detailed description on what do you mean that the upload became inactive? In which pages? Could you the demo site: https://www.codecanyon.eu/wcuf/wp-admin/ (user: demo pass: demo) and report me a more detailed step by step guide I have to take to experience the issue?
Thank you.
Hello
On the payment verification page of an image upload tool. If you order without the coupon, OK, it works normally. A 100% discount order can be submitted via a shipping form, even if it is “not ordered”. 3. I tried to change the order status to get the order status on the page for the next customer, however to no avail, the upload option still does not appear.
Thank you.
https://files.slack.com/files-pri/T0EKUF89W-FM5N4PDPY/image.png https://files.slack.com/files-pri/T0EKUF89W-FLS56ULFL/image.pngPlease share images in a service that do not require login.
I’m sorry but I still confused, I do not understand which steps are you taking. More in specific:
A 100% discount order can be submitted via a shipping form, even if it is “not ordered”
To which shipping form are you referring? and what do you mean with Is not ordered?
NOTE the plugin is not designed to work with altered/customized WooCommerce workflows. Have you altered the normal WooCommerce checkout behavior manually or via 3rd party plugins?
Then:
I tried to change the order status to get the order status on the page for the next customer, however to no avail, the upload option still does not appear
What it means “to get the order status on the page for the next customer”? What do you mean with “next customer”? What do you mean that the upload option still doesn’t appear? Where exactly is not appearing?
At last, have you used the demo site to recreate the issue? Could you report me which are the steps?
Thank you for sharing the screenshots, but the scenario is still unclear.
What about my questions? Could you provide a more detailed description?
Could you eventually use the demo site and see if you still experience the issue? If so, could you report me a detailed step by step guide on how to experience it?
Meanwhile, I’ve performed several tests, and the upload area is properly displayed in the order details page both if a coupon has been applied to the order or not.
Hello, the plugin is experiencing an error, every time the customer uploads the file and leaves the file for a few hours in their cart, the item is removed, and the customer has to upload again, I would like to resolve this issue. as urgent as possible
Hi,
that is the normal plugin behaviour. Temporarly uplaoded files after 20 minutes are removed in order to keep the server clean from unused files.
You can adjust the time through the special setting: https://www.dropbox.com/s/264g0wqs3foi1u6/wcuf_temp_time.jpg?dl=0
Right, I changed the setting but there was no change, it’s still the same. Another thing, I used an old purchase code from another site and bought the product again, uninstalled the plugin and installed it again to put the new purchase code, since I thought the problem would be conflicts, but when I reinstalled the plugin to put the new purchase code, it did not appear to put the code, has already been activated. I want to change the buy code and increase the time the image is in the cart / time of temporary files. Help me, please, I have received a lot of complaints from customers.
Once you activate the plugin using a purchase code, activation is saved on the local database and in the remote activation system. Uninstalling it, won’t allow changing the purchase code associated to the domain.
To update the plugin or change any of its settings, there is no need to change the purchase code associated with it or purchase a new copy.
For what concerns the delete time. What do you mean that there was no change?
Have you tried setting a higher value like 1440 (it is 24 hours)? Could you provide a more detailed explanation? Please make sure you are running the latest 50.9 plugin version.
Make also sure that no PHP caching system is interfering.
Right.
I put 4320 minutes in the special settings, about 72 hours, which is what I really need, but it’s like there’s no change, the cart images keep disappearing after 1 hour. How do I check if there is any conflict with the PHP cache?
You should contact your web hosting maintainer to see if any PHP caching system has been enabled.
Make also sure that the PHP session management is properly managed by your server and that no 3rd party plugin is interfering with it (like resetting every hour).
I uninstalled all the plugins, did all the necessary tests and ended up not changing anything, continues the files coming out of the products in the cart shortly after, about 30 minutes or less. I noticed a new problem too, often the uploaded photos are duplicated, photos that were uploaded in another product end up entering other products as well. Wouldn’t it be possible to reset my plugin database to completely reset it? I want to solve the problem with the plugin, but it’s pretty complicated.
Are you sure that there isn’t installed any plugin that is altering users session management, product (like ones that add custom attributes and so on) and cart management?
The product issue most likely is related to the fact that the upload files plugin is not able to recognize items on the cart due to the usage of custom ids (this usually is done by 3rd party plugins that alter product and cart management).
To avoid this, you can try enabling the Products addable multiple times in cart option (it is a submenu) for all products or just the ones for which you wish to upload files. In this way, the plugin will add a custom id that will avoid 3rd party plugin interference. This may help.
In your tests, did you also checked the server error log and WordPress debug log? Did you also check all the PHP user session settings in your PHP.ini?
For what concerns the 3rd party plugins, have you tried to leave them disabled during the tests? Or you did just uninstalled and then reinstalled? In the latter case, it won’t avoid interferences.
From my tests data is not deleted before the configured time span. Furthermore, no other user never reported such an issue, so most likely it depends on a 3rd party interference or a server misconfiguration. However without any further clue, it hard to tell you more.
For what concerns the plugin database reset, the plugin hasn’t such an option.
It just saves product field data on the main WordPress options table. Just manually delete the upload fields and you will get the plugin as it ships.
Same things for the Options menu. Just select the default options (the first option) for all the settings you need.
Sure I am not, but I did the test with all plugins disabled and really made no changes.
I have a plugin of extra fields in the product and my product is zero in price and variation, is there anything related? The plugin is WooCommerce Extra Product Option.
The Products addable multiple times in cart option was already enabled before.
I really don’t know what it can be. Can you enter the site settings to look? If so, I create a user for you to check the settings.
Are you really sure that you left all the plugin disabled, waited more than 30 minutes and experienced the issue?
If so, the issue may be related just to the php session management configuration of your server. For this, however, you should check your PHP.ini and increase all the wait time for the session settings (like session.gc_maxlifetime that may be set to 30 minutes).
This issue is not my plugin setting related, so there isn’t much I can do further.
For what concerns the WooCommerce Extra Product Option, uses it alters both product and cart management. If even enabling the “Products addable multiple times” you still experience the issue, there isn’t much I can do. That is a 3rd party interference that should be fixed by the 3rd party.
If you send me via private message (click on my name and then use the low-right box) the following data:- you email address
- full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I can check if the field configuration is ok and see IF a workaround can be implemented to avoid the 3rd party interference.
I have done all the tests in every way possible and errors are still appearing.
Besides being erased over time that should not, now the images are repeating, going into products that should not be, as if it had gone crazy, I do not know what to do. Instead of making my life easier, it’s making it harder.
Gif reporting the problem: https://imgur.com/Vid3PUe
I sent you a private message.
As you can see from the demo site and any clean WooCommerce instalaltion, uploaded files association to products work as expected.
In your case the issue is caused by a 3rd party plugin that alters product and eventually item cart managment interfering with the plugin. This however doesn’t not depend on any malfunctioning of WooCommerce Upload Files.
I’ll try to perform some tests to see IF something is possible. Please, check your inbox.
Good day, I would to purchase your plugin but before I do I need some clarification on the following:
When do the additional costs according to the number of uploaded files come into play?
Hi,
additiona costs are added as cart fee. They will be displayed in the cart and checkout page.
Please note that the plugin has a demo site where you can test that and the other features before purchasing in order to be sure they actually fit your needs and expectations. If you need however further info, feel free to ask!
