Hi, can you check why my customers sometimes be able to order an product without uploading an image?
I actually deactivated that for the products. Somehow they make it anyway, but it shouldn’t work.
Please make sure you have enabled the mandatory option: https://nimb.ws/nyL4p7 in order to prevent users to be able to performing a checkout if the needed files are not uploaded.
Hey, we are using your plugin so our customers can attach photos and write a description for a product of their own design. The thing is that there are not many options for us to choose. Either is the photo required or the description. What we need is at least 1 of those two to be required before adding to cart without specifically defining it in the settings. Which means when the customer wants to add the product to the cart and if he has not chosen either of those 2 options to get the message “please write a description OR attach a photo in order to add to cart/continue”. That’s because we do not know for sure which of those 2 options can the customer choose. He can have a description and not a photo. And the opposite as well. We cannot define exactly which one to be required. Hope you will be able to help us out with a solution. Thanks in advance!
I’m really sorry, but the plugin is not designed for that.
Note also that the plugin doesn’t allow to upload a text without a file. The plugin is designed for file uploads, not for texts attachments. It means then that texts are associated to files, so if no is upload, no text can be associated to the product.
Unfortuantely you cannot have an option to make mandatory the upload or the text.
Pre-sale question: We tested your demo (https://codecanyondemo.work/wcuf/) and wanted to apply file uploading based on simple attribute, on a simple product. Yet, this combination just does not seem to work.
Kindly check: https://codecanyondemo.work/wcuf/product/simpleproduct-w-simple-attribute/
We tested it as a variable product and as a simple product, but in either case, the upload field (SimpleProductAttributeUpload) was not displayed correctly.
Can you please advise if this is expected behaviour or a bug?
We basically need to display upload fields only to products (simple) that has certain attribute/attributes assigned.
Thank you in advance!
I’m sorry, but in the page you shared, it seems the upload area is properly displayed when you select the attribute: https://nimb.ws/DKXEWJ
If you need to show the upload field only for a specific product variation, use the special visibility option and select the variation you need to show the field: https://nimb.ws/gGRJxF
The thing is, the upload field is specified to be displayed on the cart and checkout page, not at the product page. If you add the product to cart, you can’t see it on the cart or checkout as configured.
Here is a simple product, with attribute that should trigger upload field on cart/checkout, yet it doesn’t work as expected: https://codecanyondemo.work/wcuf/product/simpleproduct-w-simple-attribute-copy/
Yes, it is because you configured to display the field only on the product page: https://nimb.ws/Ext5Hr
If you wish to display the field only on the cart and checkout, disable the option to display in the product page and enable the ones for the cart and checkout pages!
Hello, we did activate it only on cart and checkout pages, here are the visibility options: PRODUCT VISIBILITY INFO. THIS UPLOAD FIELD WILL BE:
Visible for the selected categories (and all its children), products and attributes
Ok, but you need to assign the product a global attribute, not a custom attribute.
In your example, the product was using a custom “simpleAttribute” attribute instead of the global on. Once using the global attribute, the field will be properly visible: https://nimb.ws/GUwdaF
It was a global attribute created from the Woo Products > Attributes menu Not a custom attribute created directly from the product settings. We have tested this again with new attributes and it doesn’t work as expected.
Kindly see https://codecanyondemo.work/wcuf/product/simpleproduct-w-globalattribute2/
Yes, it was in the previous example and still is in the new example: https://nimb.ws/ZRMxNb
To make it work you need to just create a variable product with a global attribute.
If you do not do it that way, you won’t have it working.
If you properly configure, it will be properly displayed as you can see in the following image: https://nimb.ws/GUwdaF
Are you saying attributes won’t work with simple products at all? That makes zero sense as simple products can also have global attributes assigned to them
Also, why do you keep deleting our examples from the demo site? It’s not possible to troubleshoot the issue like this.
Btw, if you check your screenshot, you can actually see that we have added a GLOBAL ATTRIBUTE, not a custom one. Just open the menu and you will see that GlobalAttribute is greyed and you can’t add it again.
The site is used also by other users, they are eventually deleting or modifying according to their needs.
From the screenshot, you can see that “GlobaAttribute2” is just the name of the attribute. Just inserting in an attribute name the keyword “global” doesn’t make it global.
The type is instead highlighted in the red box, and as you can see its time is “custom product attribute”. It means that you created it via the product page.
I’m sorry, but you are wrong. That type preselected is a attribute to add. Not the type of attribute already associated… GlobalAttribute2 was created via Products > Attributes menu, not directly on the product as you claim. Take a look again and test it, you will see what I mean.
To verify the issue, here are the steps to reproduce the issue.
1. Create global attribute via Products > Attributes, create attribute and configure terms.
2. Create simple product, assign global attribute you created on step 1.
3. Configure upload field visibility to cart and checkout. Select apply to certain categories, attributes and select the global attribute created.
4. Add the product created on step 2 to your cart, view cart and verify there is no upload field visible as it should.
I can record a video if you wish to verify the same.
Yes, doing in that way the field is properly displayed: https://nimb.ws/J5zk8Q
I’ll prepare a video for you, so you can point out what is going wrong. Simply following the steps, it does not work as expected.
I just want to know if I can automatically redirect upload from customers to a server and then pull them back to orders. (I just want to use a testing script for customers’ files.).
I’m sorry, the plugin hasn’t such a feature.
I downloaded the item ‘Woocommerce upload files’ on my website but can’t see the option in my shop on any page (product page and checkout page). Those options are selected in the ‘visability upload options’ field so I don’t know what went wrong.
please make sure you have not enabled any option to restrict the field visibility, for example: user role, payment gateway, order status and so on.
First of all I really like the upload plugin that you created. It has all the functions that my store needed except for one thing. I woul like to ask how to fix this error that I am having. Please see the order sequence below.
1. Client orders heat transfer film and upload his desired images (using your plugin)
2. Client added to cart the order (but doesnt go to checkout yet)
3. Client wanted to order another film with a different design on it
4. The problem now is that the plugin overrides the uploaded image on the first order on the cart where there should be 2 film orders with different uploaded images on them
You can check the site here and try ordering and uploading the images. https://store.bocolors.com
Please let me know what is the best solution to fix this problem. This is a vital function and needed to be addressed ASAP. Thank you very much.
thank you for you appreciation!
if you wish to add multiple times the same product, each instance with its own files, try using the Products addable multiple times to cart feature: https://nimb.ws/T953UK
Enable that option for all products or just the ones you need!
Hi, how do I move a variable product attribute over the option to upload an attachment? https://jmp.sh/LMZ2Kzz
to request support you need to use an account with a valid purchase and support license associated with it.
Does plugin not support Formal German ?
I’m sorry the plugin hasn’t any special support for “Formal German”.
is it possible to hide the uploaded image at the cart page?
I don’t seem to find that option
if you are referring to the [file_name_with_media_preview] shortcode used in the field description, it cannot be displayed selectively according to the page.
if you select the field to be displayed, for example, in product and cart page, you cannot hide the preview in just one page.
If you are displaying the field only in just one page, and you do not need the preview, just delete that shortcode in the field description: https://nimb.ws/B0LZSk
Is it possible to stop the plugin from loading on products that are not included in the visibility settings?
I’m removing the Cart button on the product page and replacing it with a link (customize button) that takes the customer to another page to customize the product. I am then submitting the add to cart form from that page.
The problem is if the customer clicks the customize button on the product page before the wcuf plugin completely loads the product fails to add to cart.
I’m really sorry, but it is not possible. The plugin has to load some of its stuff in order to compute if the field has can be loaded or not in a product page
My working plugin deactivated this morning with a note saying this plugin is activated by co and www. Therefore I bough another licence. I only activated previous licence once since I use it only on one site. Now, I have just bought and activated second licence for same website. I do hope this will not continue in the future. Plugin is fantastic but this latest license issue is annoying.
there was an issue with detecting the domains, but it has been fixed in the latest plugin versions. I’ve just reset the activation for the “www” site. You should now be able to activate in other domains.
Sorry for the inconvenience and thank you for supporting with your purchases!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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