4906 comments found.
Hi, I am trying to register the purchase code on my site and it doesn’t seem to be working. I understand it can be used only on 2 sites and which is what I am trying to do. I have it working on a draft site but cannot activate on the live site. I am certain I have not used this purchase code on any other site. Could you kindly help. Thanks.
Hi,
what do you mean that it is not working? Could you provide a more detailed description of the issue?
Please try activating using a fully HTML5 compliant browser like Chrome or FireFox. Try also eventually to temporarily disable all the 3rd party plugins.
Let me know, thank you.
Would like to know is it possible to add a text field for every uploaded file?
I’m sorry, it is not possible. Text field can be displayed only for each upload field.
Hi, thanks for responding. How about showing the text typed by customer in cart?
What do you mean with “text typed by customer in cart”? to which text are you referring? Could you provide a more detailed description? Thank you.
The text typed in feedback text field. Because I’m allowing my customer to add words to be printed on the product they wish to purchase. So, can those words preview be shown in the cart for them to check? Currently it can only be shown in the checkout.
To display image preview and feedback text, you can use the Summary box option. Just enable the special option through the special option: https://www.dropbox.com/s/hfvvq40oz3fdc0n/wcuf_summary_box_conf.jpg?dl=0
And preview and text will be displayed in the cart paga too: https://www.dropbox.com/s/nevwm1p3zg0u5a5/wcuf_summary_box_cart.jpg?dl=0
Thanks. What if i want the text to be shown only once together with the product added to cart? Because everything now is showing multiple times. Please have a look at the photo. https://drive.google.com/open?id=1RLv8LciCnaeZmQncgtg9AO5N2w4iPpfX
To do that you have to custom modify the plugin. The feedback text has been removed from the product cart table image preview due to styling issue due to the text variable length.
Edit the WCUF_Cart.php located in the classes\com folder inside the plugin and a 238 add:$feedback = wcuf_get_value_if_set($temp_upload, 'user_feedback', "");The $feedback variable will hold the feedback text inputed by the user if any). You can then add it at line 240, it should look like:
<dd class="wcuf_item_cart_image_previews">'.$html_previews.$feedback.'</dd>
Or place it where you wish.
It works! However, there are some other problems arise. 1. The feedback text shown in the cart will change to both same even i have typed in different text for different product. How can i solve this? 2. How can I shift the preview text to start below the file uploaded? Please have a look at the screenshot. https://drive.google.com/open?id=1LLy5L9o3GYNlJ6Rp4sYhy0gLg7YtBhNe Thank you
Glad to hear that 
$feedback = wcuf_get_value_if_set($temp_upload, 'user_feedback', "");statement from 238 to 228. The print it inside the $html_previews defined in line 231. As you can see it holds the image preview and the file name. If you want for example the feedback to be printed before the file name, redefine 232 as follows:
'<span class="wcuf_cart_file_preview_name">'.$feedback."<br />".$temp_upload['name'][$tmp_index].'</span>';
The text preview still cant be moved down (below the file uploaded). Can you please tell me where can i get $html_previews?
The $html_previews is an html text string that is incremental populated with images titles and preview at line 231.
You see the ”.=” operator concatenates new string to the existing one.
<span class="file_feeback">'.$temp_upload‘name.'</span>and then assign a custom style to that class and redefine the style of the other elements as you wish.
Note that support service doesn’t include customization service. I can point the direction, then it is your duty to implement, test and refine the solution until it meets your needs
Hi sorry for keep asking. But could you please help as I am new to all these. I’ve tried many way but it shows error. The text still cant be moved down. Your help is much appreciated.
Ok, please update to the latest 51.2 version!
I’ve added the feedback text preview on item table by default. Once updated, you will see that the text is now reported after the images preview: https://www.dropbox.com/s/xifcdwoye7qy9ec/wcuf_feedback_preview.jpg?dl=0
You can manually download the new version via CodeCanyon or receive as an automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). To manually update just deactivate and delete the old plugin version and then install the new one. Don’t worry you won’t lose any data
I hope you enjoy! If so… please consider leaving the 5 stars, I would really appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases).
Was it good?
Yes it’s great! Thank you!
You’re welcome
Hi – I left you a comment earlier that the plugin would not install. I was trying to install the downloaded .zip file. Once I unzipped it and found another zip file within it, that one worked just fine
Yes, you right. The zip you download from codecanyon cotains both the plugin and doc. You have to unzip it and install the plugin zip file you find in it!
Have a great day!
Hi – I just purchased and downloaded your woocommerce upload files plugin. When trying to install it, I get the following error: Unpacking the package… Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed. Please help! Everything is up to date on Wordpress and WooCommerce on my site.
284/5000 Hello, how are you?
We have more questions, we set up the upload on the checkout page (after checkout), then let CROP functionality in the images. If a person does not crop an image, they cannot upload the order.
Is there this possibility?
Hi,
I’m sorry, it is not possible. The plugin gives the option to crop an image, but hasn’t any option to force the user to perform that action.
Hi, is possible to use as shortcode and put it in the varation of the product as an option? Thanks, Rafael
I’m sorry, it is not possible 
You can however create an upload field an bound to a specific variation through the special option: https://www.dropbox.com/s/8oo0xor246uc1wk/wcuf_variation_visibility_2.jpg?dl=0
I installed and activated the plugin, also updated configurator settings as per demo version, but upload option is not enabled on the product page. i do not see anything related to uploads on the product page.
Hi,
to display the field on the product page just enable the special option: https://www.dropbox.com/s/ftplywh8cr2jibm/wcuf_visibility_g.jpg?dl=0
If you have not enabled the option to show it before the product is added to cart, you have to add it to cart before it is displayed.
In case of variable product, you have to first choose a variation and then the field will be displayed.
If the field is still not displayed, it could be that a 3rd party plugin is interfering. Try then disabling all of them and see if the issue still occurs. If not, enable one by one until you find the interfering one.
Salve. Alcuni clienti mi dicono che non riescono a concludere l’ordine perché non riescono a completare il caricamento di più files. Ho voluto provare personalmente ed effettivamente il plugin si “pianta” all11% di caricamento senza andare più avanti. Ho provato a caricare diverse centinaia di foto per volta ma ho riscontrato che lo fa anche solo con 150 foto. Da cosa può dipendere? Grazie
Purtroppo senza ulteriori dettagli è difficile stabilire la causa. Il problema potrebbe dipendere da un malfunzionamento del server, una sua errata configurazione o semplicemente da un interferenza di un plugin terze parti.
Prova ad abilitare la modalità di debug di wordpress e il debug log ( https://wordpress.org/support/article/debugging-in-wordpress/ ) rieffettuare il test e vedere se nel file debug.log (salvato nella cartella wp-content) sono riportati maggiori dettagli.
Prova eventualmente anche a disabilitare temporaneamente tutti i plugin terze parti, rieffettua il test e vedi se il problema si ripresenta.
Assicurati inoltre di utilizzare l’ultima versione (50.8) del plugin.
Fammi sapere il risultato di questi test.
Se ti fornisco un accesso admin al sito puoi vedere tu direttamente?
- accesso FTP
- accesso admin
- tuo indirizzo email
- link alla pagina dove posso verificare l’errore
Grazie.
Hi,
it seems that a 3rd party plugin is interfering or that you are running an old WooCommerce version that does not include the core javascript library “SelectWoo”.
As reported in the plugin requirements, make sure you are running at least WooCommerce 3.2 version.
If the issue still persists, try disabling all the 3rd party plugins. Then enable one by one until you find the interfering one. Once done, report to its developer in order to fix it.
We want to renew our subscription to your plugin but have a compatibility issue with another plugin (Extra Product Options: https://codecanyon.net/item/woocommerce-extra-product-options/7908619):
1. We add a file upload to a product 2. We add the product to the cart, upload is there. 3. We click on “Edit Cart” 4. The file upload is missing and if you click “Update Cart”, the file will be removed from the product in the cart.
Can this be fixed? Thanks
Hi,
I’m sorry but the plugin hasn’t any support for that plugin custom features like editing the cart products
Hi We have had a customer order from our website using uploaded images, feeback & the attached image & feedback did not come through on the order on the WP order dashboard or email. Can you confirm why?
Hi,
as you can imagine, without any further clue, for me it is quite hard to determine the cause.
It could depend on several factors like server issues, 3rd party plugin interference, options misconfiguration, security modules and so on.
Note that in the “new order” email, you can only attach files and eventually preview images. No feedback will be reported, the plugin hasn’t such a feature. Feedback is reported only in the admin notification email sent by the plugin after an upload has been properly performed.
Make sure you have properly configured the plugin by enabling the option reported in notification description (Cloud storage: local, Files to order association method: When the order is placed) and there isn’t any security module that may be blocking file attachment.
Make also sure you are running the latest 50.8 plugin version. If you still experience the issue, try disabling all the other 3rd party plugins and reperform the test. Try also enabling the WordPress debug mode and debug log ( https://wordpress.org/support/article/debugging-in-wordpress/ ) and see if in the debug.log file located in the wp-content folder is reported any further clue. Try also giving a look to the server error log.
Hi Ok we will look into the above & be in touch.
The issue we are having is on mobile devices, when we select an image to upload, the screen just says “0% Save in progress, please wait”
Just stays like this and nothing happens, waited 10 mins?
Please confirm on how to fix? Thank you
As reported in the plugin description page, sunder the Compability paragraph, the plugin requires a fully HTML5 compliant browser in order to work. Officially it only supports desktop versions of Chrome, Firefox, and Edge.
Make sure that on mobile you are using a fully HTML5 standard-compliant browser. If it is not, there is any “fix” that can be implemented to grant support for that missing standard support
Ok thanks for the info, have a great day
You’re welcome
Have a great day you too!
Hi I have purchased 2 licenses of the plugin for the same web site because it has 2 different domain names: one for spanish and other for english, I am using WPML but I am not able to activate the plugin on both domains because when I activated one the other gets deactivated. Is there some possible solution?
yes, If you send me via private message (click on my name and then use the low-right box) the following data:
- you email address
- full admin access to the wp-admin area
- a FTP access
- a detailed step by step guide on how to experience the issue
I’ll perform some further tests to see if it possible to determine the cause of the issue. Thank you.
When we use the shortcode of your extension [wcuf_upload_form] in the cart it just shows an empty white area. Do you know how to fix this?
We want the uploader and the cart to be next to eachother. Not stacked on eachother. I hope you can help us.
Best regards,
Jordy de Jong
Hi Jordy ,
please refer to the Shortcode paragraph in the plugin description page for more details.
If you want custom render the upload in the cart page, you have to use the [wcuf_cart_page_upload_form]. You have also to disable the standard upload managment for the cart page by using the special Disable upload field standard managment option you find in the Options menu.
Hey, just a heads up I found a bug in the most recent version where Admin-Ajax was still trying to be called from the vanquish demo site. I managed to resolve myself referencing an old version of the plugin but you might wish to fix on next update.
Hi,
what do you mean that the “Admin-Ajax” was still trying to be called from the vanquish demo site? Could you provide a more detailed description of the issue?
Hi. I would like to know if I can turn off the uploader on a per-item basis? Or once it’s turned on does it always turn on for every product? I looked extensively through your doco and didn’t see this. Thanks.
Hi,
yes, you can configure the upload field to be visible/hidden for specific products or categories.
To do that, just use the special option you find under the Visibility tab: https://www.dropbox.com/s/gpqaowq1fuh4frq/wcuf_visibility_5.jpg?dl=0
Please use the demo site to perform all the tests you need in order to be sure that that feature actually works as expected and that fits your needs. In case of further questions, feel free to ask!
Hello, i want remove the these website from my license , Hekyat.com and doodzz.com
Thanks
Hello,
the Envato license agreement policy only allows you to use the plugin in one end product, not one end product at a time.
You, however, have a second license for testing purpose. Once you consumed both, they cannot be revoked.
You have to purchase a new license for the new end products in which you are willing to use the software.
This websites not available and i need to revoked it
Could you send me a private message (click on my name then use the low-right box).
Hello,
I am using this great Plugin for one of my Client Site. Here is what I am trying so hard to achieve, but not able to get what I want.
What We are Looking for ?
Multiple Products from different categories can be added to cart. Each product has different uploaded files.
For example :
Product 1 is set to accept 3 files and is ordered 3 quantity in the cart. Plus, product 2 is set to accept 4 files and is ordered 4 quantity in the cart.
So in total , two different products are ordered with total cart quantity : 7
and the Uploaded files I want on thankyou page is {3×3 + 4×4 } = 25 Files
But they have to be shown individually .
Like
Below Product 1 : 9 images to be uploaded Below Product 2 : 16 images to be uploaded
This is how I want it to be configured. But i am not able to figure out how to set this up.
Let me know please. thanks !
Hello,
I’m really sorry but that cannot be achieved that
For an upload field, you can set that the min/max uploadable files quantity (that can be fixed or depend on the cart quantity). It, however, hasn’t any feature to set a fixed number of uploadable files that are lately multiplied by the cart quantity.
We have a strange issue: the mail sent to admin is not recognized as html and we see the full html code in the body of the mail. If we check the properties of the mail in Outlook or any other mail client the type is set to Text and not html.
These lines of code are not in the head section of the email, they are included in the body:
<!DOCTYPE html> <html lang=”ro-RO” xmlns:og=”http://opengraphprotocol.org/schema/” xmlns:fb=”http://www.facebook.com/2008/fbml”> <head> <meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8” /> <title>blabla</title> </head>
Hi,
the plugin just inserts uploaded related data in existing WooCommerce notification email or sends notification just using the WooCommerce native methods.
It is not including that kind custom html.
From the code you shared, it seems that a 3rd party plugin is inserting its custom data, in this case, it seems to be metadata related to Facebook.
This, however, doesn’t depend on WooCommerce Upload Files. What I can suggest is to try disabling the other 3rd party plugins (starting from the ones related to Facebook) to see if you still experiecing this kind of issue. If not, enable one by one until you find the one interfering and report to its developer.
Hi there,
I am using the Woo product bundle that is working well, and your upload plugin works well. but unfortunately it always only allows me to setup upload limit for the first bundle in the cart and it doesn’t add them all up and then allow me to upload as many as needed by all the bundles. Can you help with this? Thank you!
Cliff
Hi Cliff,
unfortuantely the plugin hasn’t any support for bundle products plugin and its features (like managing all the products included in a bundle)
How to get the attach file (or link of file) in an order email. Now I just get Order in an email and attach file in another email (like notification email)
thank you for your quickly support
Hi,
files can be attached only to the notification email or to the “new Order” email.
To enable those options, just enable the special options you find while configuring the field: https://www.dropbox.com/s/rp7ccdcremloaks/wcuf_notification_attachment.jpg?dl=0
NOTE: for what concerns the Attach files to “New Order” email option, follow the instruction you find in the option description in order to have it working.
