22695 comments found.
Hello I am getting the error below when trying to insert any image with wpbakery page builder. We use PHP 7.3. Tried downgrading to version 6.0.3 but it still will not insert an image. Images could be inserted from the wordpress media gallery before the update to version 6.0.4. We now cannot update our website with images. Please help.
backend.min.js:10 Uncaught TypeError: attachments.get is not a function at Object.<anonymous> (backend.min.js:10) at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:2) at x (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.2.2:4) at XMLHttpRequest.c (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.
Hello, We have added this issue onto our list to be checked in upcoming release.
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Still no fix for the rendering of custom shortcodes in textblocks etc. I had to revert back to 6.0.2.
Hello, We had fixed the issue related to custom elements rendering in 6.0.4 release. Can you please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello.
Yesterday I installed WordPress in localhost in conjunction with the Constructo theme that brings in its package, the WPBakery plugin.
Everything worked 100% since setting and editing the theme as requested by my client.
I sent the files to the server where my domain is hosted for the client to view and it also worked 100%.
He approved the project and this morning I did the procedure by sending the files to the server where the client domain is hosted.
When installing and activating the WPBakery plugin, WordPress goes blank and will not open anything else. When I remove the plugin via cPanel, WordPress works again, but the theme becomes unconfigured because it needs it to work.
Can you tell me the reason?
Thankful.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello Rohan. Thank you for responding, the issue has been resolved. The hosting contracted by my client was with the version of PHP 7.3. We returned to 7.2 and it worked perfectly.
I noticed an error on your KB article for custom fonts (https://www.themepunch.com/faq/use-your-own-fonts/). The very last screenshot showing the CSS, should show ”.my-custom-font” instead of ”.my-custom-class”.
Hello, The link shared by you is not from our KB article. Our KB can be accessed here: http://kb.wpbakery.com
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The latest version of the plugin 6.0.4 is not allowing photos to be inserted into posts. It was ok until I upgraded to PHP 7.3. I saw someone else having the same issue and it was recommended to download the newest version as of 7/16 which I did but the problem persists. Any other recommendation?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hi, could somebody tell me how to get a GAP between items in a ROW?
Hello, Under row settings, you can use column gap option to control the extent of gap in between the columns.
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When will release notes for 6.0.4 be published? https://kb.wpbakery.com/docs/preface/release-notes/
Hello, The release notes will be updated in a day or two. At present we have included the changes file in the plugin .zip package.
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I left a review about this plugin and you responded. However, your facts are wrong. Completely and utterly wrong. And I’ve even had discussions with you and Yoast about this on Twitter and Git. Neither of you took action and did anything about it.
Your plugin is an SEO killer. For five years we’ve been wondering why none of our custom headings with H2 tags weren’t being seen by analyzers and come to find out your custom heading module doesn’t allow them to see the H2 tag. No matter what you say.
Oh, and I did write support last year about this and you guys still haven’t figured out why it’s not working.
Try it for yourself and see. I am not making this up.
Hello, The custom heading elements render using the tag which is specified in it’s settings. The yoast plugin analysis might not be able to detect it as it fails to parse the content rendered using the shortcodes. However, search engines like Google can detect the html code which is rendered and hence can index it.
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Prove that Google can. I bet you you can’t. If Alexa, the biggest SEO analyzer in the world can’t than neither can Google bots.
I don’t care about Yoast cuz I already know about it lacks everything.
Hello, Our online demo page: http://vcpreview.com/ is built using page builder elements. The section “WordPress Page Builder Plugin with Frontend and Backend Editors” uses custom heading element and if you analyse it using any SEO analyser (for eg: https://seositecheckup.com), you will find that the specified heading tag (h1) is parsed by it: https://prnt.sc/ogkpxr
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You failed miserably on WooRank. Even on SEO site checkup you didn’t score well. However you are right. Somehow your headings are rendering, but that’s not the case with the 400+ clients we have that spent good money on your plugin.
I updated this morning but cannot save the Design Options. I do not use Woo Commerce: “Design Options could not be saved. Error: ’//www.saint-peter.org/wp-content/plugins/js_composer/assets/less/vendor/woocommerce.less?v=6.0.4’ wasn’t found (404)”
Hello, We have identified this as a bug and it will be fixed in our upcoming release. Please stay tuned to the update.
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p-content/plugins/js_composer/assets/less/vendor/woocommerce.less?v=6.0.4’ wasn’t found (404)
Hello, We have identified this as a bug and it will be fixed in our upcoming release. Please stay tuned to the update.
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Hello. Please update the new version of the plugin in the product specification.
Hello, The latest version is 6.0.4. We will updating the specifications soon.
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Why Can’t I Activate My License ? I got it and impossible to via site, 1. site > 2. login Envato account, 3. NO LICENSES FOUND // ACTIVATE MY LICENSE PLEASE
Hello, As the license is purchased via envato, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import. You can then activate the plugin license as per: https://wpbakery.com/video-academy/activate-wpbakery-page-builder-wordpress-license/
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thank you, good
Latest version 6.0.4. You’ve removed the “assets/less/vendor/” folder.
Now I’m getting this error when updating / saving design options: “wp-content/plugins/js_composer/assets/less/vendor/woocommerce.less?v=6.0.4’ wasn’t found (500)”
Hello, We have identified this as a bug and it will be fixed in our upcoming release. Please stay tuned to the update.
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The latest version of the plugin 6.0.4 is not allowing photos to be inserted into posts. I had to downgrade the plugin to the previous version to restore media uploads.
Also, it has been nearly a month and the media post filter is still not working. Please give me a timeline when the filter will be working again. You can reference ticket #79330. You had me downgrade to version 5.7 which I am still running on a few websites until you fix the issue. Thanks.
Hello, Please make sure that you are running the latest version which is 6.0.4 which was released yesterday, as the issues are fixed in it. If the issue still persist, then please open a ticket via: http://support.wpbakery.com and share your temporary login details, so that the issue can be investigated further.
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Hi!
The download available isn’t the most current version. Will that be updated soon?
Thank you!
Hello, The 6.0.4 version is currently under review on codecanyon and it will be available soon to download. The auto-update for 6.0.4 is currently available and you can avail it as per: https://kb.wpbakery.com/docs/getting-started/update/
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Same . It’s the same version 6.0.3 please, can you put the right version for download 6.0.4 . Thanks
Hello, The 6.0.4 version is currently under review on codecanyon and it will be available soon to download. The auto-update for 6.0.4 is currently available and you can avail it as per: https://kb.wpbakery.com/docs/getting-started/update/
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Hi, is possibile to change wordpress search result page with visual composer? I haven’t found anything about it.
Hello, The search result page is controlled by the theme via it’s PHP page template and hence it cannot be edited using the page builder.
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It broke a site that I support through the client’s license. I couldn’t fix anything and they were getting mad, so I located the 5.7 version in their theme folder and went back to it. Everything works again. Version 6.03 is a turd. For all of you having issues, find your prior zip with version 5.7, which came out in February. Deactivate 6.03, then delete it, then upload js_composer version 5.7. You will be able to use your editor again.
Hello, We have released 6.0.4 version yesterday to fix any bugs which were present in 6.0.3. You can update the plugin using any of these two methods: https://kb.wpbakery.com/docs/getting-started/update/
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I try to activate my licence > it say I havent ! > I click “import it” > nothing, what’s the problem ? thank you
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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Hello Rohan, Its not a support but a contract and activation question. I don’t want to pay 53$ to activate my license, allow my serial with my Envato account, its in Envato terms. Thank you
Hello, As the license is purchased via codecanyon, in this case, you should import the license into your WPBakery account. To do so, you can login into: support.wpbakery.com/login If you are not sure about the login details, then use the reset password option and use the email id associated with your codecanyon account. Once logged in, navigate to licenses page and click on “import it” option at the bottom of the page. It will then prompt you to login into codecanyon to complete the import.
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thank you, good
Custom CSS on single pages/portfolios not introduced on final html.
I recognized that since version 6.0.3 (coming from 5.7) in my theme the custom CSS (the one you put into the gear icon pop up) is no longer rendered in the final html.
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
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It is not possible as I bought the license within my theme. At least you could say if this is common issue by version 6.0.3 so I could do further investigations in that direction. Thank you!
Hello, We released 6.0.4 update yesterday and it fixes any bugs from 6.0.3. You can update the plugin at your end.
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