Hi,

Thanks for your message.

Please go to the Bookly Settings, click on the “Customers” tab and make sure the option “Remember Personal Information in Cookies” is enabled.

Please let me know if you have any other questions.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi,

Thanks for contacting us. We are investigating your requests and get back to you with answers asap.

Regards,
Olya
Bookly Customer Support

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

Hello,

Thank you for your message.

If you mean Appointments section in backend, you can select custom period: http://prntscr.com/pp2h3o But there is no option to filter the appointments by end date. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #111770 and the purchase code so we could look into this matter.

Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

Log out option can be seen at the right corner in the header: http://prntscr.com/pbmc85 Or you can add such button manually one the page: Logout

On logout.php, please, add this function:

session_start(); session_destroy(); header(‘Location: login.php’); exit;

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thanks for contacting us. Please contact us at support@bookly.info as we may need some additional details. Please indicate the ticket number #110523 in your email subject.

Regards,
Olya
Bookly Customer Support

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #110376 and admin panel access so we could look into this matter.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thanks for reaching out.

This looks like a feature we haven’t implemented yet.

But you can try to add additional column to a Customer cabinet page with the help of Bookly Custom fields add-on. Please, note that this additional field will also be displayed on the front-end of your booking page in Details step and it hardly will work exactly as you described.

I advise you to generate your personal demo version including all add-ons to play with the functionality. Please, enter your email in this field and click the “configure” button: https://www.booking-wp-plugin.com/demo-list/

Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

thank you very much for your reply!

Hello!

Happy to help!

Please, feel free to contacl us anytime.

Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thank you for contacting us.

Please send us an email to support@bookly.info with this ticket number #106202 so we could look into this matter.

Thanks!
Tanya
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thank you for contacting us.

Please check out this link to understand the difference between Regular and Extended license https://support.booking-wp-plugin.com/hc/en-us/articles/115000149669-Regular-Extended-Licensing

Thanks!
Tanya
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thank you for contacting Bookly.

Since we are not able to exchange it, you would need to request a refund for Customer Cabinet and then purchase Staff Cabinet. Please follow this link to request your refund, but before submitting the form make sure you are logged in with your Envato account https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Tanya
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Dear Viktor,

Thank you for the questions.

Please send us an email to support@bookly.info with this ticket number 104801 and your purchase code for Bookly Pro so we could look into this matter.

Thanks!
Vlad
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello!

Thanks for reaching out.

Please send us an email to support@bookly.info with this ticket number #102780 and the purchase code so we could look into this matter.

Thanks!
Julia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

It’s possible to limit the number of appointments that can be booked by a customer in any given period: http://joxi.ru/D2PxeDYiqRNND2 But not specifically for rescheduling. You can leave your request here: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

Do you mean that there should be 2 separate forms with different prices for your 2 types of clients?

And you will also need to create separate services for your new clients and already signed clients. And hide some fields: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

Please, make sure that you install the right archive: http://prntscr.com/nc1cgx

Let me know if it works for you.

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Still i am waiting for some fix or any solution about this please guys i got customers waiting for this solution, I am really little bit disappointed with the customer services.:(

I don’t know but the support with this plugin is really poor after 10 days still waiting for any solution about the problem with your plugin.

Hello,

Thank you for your message.

I’m afraid we never got the tickets from you concerning your issue.

Could you tell me from which email address you sent us an email?

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

There is no option “Forgot password”. The administrator should change the password or username manually and send new credentials to the user. But you can leave your request here: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi,

Thanks for letting us know!

We will investigate and release a fix for this matter.

Thanks!
Alex

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

Thank you for your message.

Please, follow the instruction of how to resolve the issue: https://support.booking-wp-plugin.com/hc/en-us/articles/360015593774-Incorrect-display-of-pop-up-windows-in-Customer-Cabinet-Add-on-and-Staff-Cabinet-Add-on-

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘true_enqueue_styles’ not found or invalid function name in …\wp-includes\class-wp-hook.php on line 286 what am i do wrong?

Hello,

Thank you for your message.

Please send us an email to support@bookly.info with this ticket number #94184 and the purchase code so we could look into this matter.

Thanks!
Kate

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials