134 comments found.
ticket number is 1396614. I have a same problem like many people many mounths ago, i try reshedule or cancel in customer cabinet but screen is greyed out and I can not select anything.
Hello,
Thank you for your message.
Please, follow the instruction of how to resolve the issue: https://support.booking-wp-plugin.com/hc/en-us/articles/360015593774-Incorrect-display-of-pop-up-windows-in-Customer-Cabinet-Add-on-and-Staff-Cabinet-Add-on-
Thanks!
Kate
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Hi, I’ve a little problem when I’am on my account page. I’ve bought a lot of addons and my last addon “Bookly Customer Cabinet” has a problem. When I push on my button “reschedule”, a popup appear but impossible to make something… Could you help me? Best,
Hi,
Thanks for your message. Please send us an email to support@bookly.info with this ticket number 93071 and your purchase code for Bookly Pro so we could look into this matter.
Thanks!
Alex
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Hello, I have install Bookly Customer Cabinet (Add-on) and place shortcode to the page. For now, the customers can view the appointment listing, but the reschedule flied shown “not allowed”. What happen?
Hi,
Please check if the shortcode that you added has the “Reschedule” option and also check the “Minimum time requirement prior to canceling” setting (in the settings menu) if there’s isn’t restriction on how late you can cancel an appointment.
Thanks!
Alex
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Hello, Ladela. Thank you for creating an amazing Bookly plugin. I recently bought Bookly Pro and a few add-ons. Most of the plugin works except for one thing (very important), there’s an issue with the account page. Here is the error I am getting:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server Port 443
Hi,
Please send us an email to support@bookly.info with this ticket number #90919 and the purchase codes for Bookly PRO and other add-ons so we could look into this matter.
Thanks!
Alex
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So…This doesnt work with the new WP 5.0 right? I just updated my site, and got the message- You dont have premission to access this site..
Hello,
Please send us an email to support@bookly.info with this inquiry, ticket number #88352, and the purchase code, so we could look into this matter.
Thanks!
Kate
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Hello! I bought the Bookly Cabinet add-on but when I try to activate it I get this: Fatal error: Call to undefined method BooklyCustomerCabinet\Lib\Plugin::enabled() in /home/meckoroc/public_html/wp-content/plugins/bookly-addon-customer-cabinet/lib/Plugin.php on line 33
It does install though.
Hello,
Please send us an email to support@ladela.com with this ticket number #81779 and the purchase code so we could look into this matter.
Thanks!
Kate
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Hi, setting up the Customer Cabinet add-on, users can click on “Reschedule” button when showing appointments list.
A popup window appears, and two fields are available, “Date” and “Time”
Date format (after clicking a day in calendar) is “month, day, year” but needed is “day month year”,
time field shows dropdown blank content when click on it.
Date is available , but time is not Then, the “save” button is not clickable for complete reschedule.
How to fix?
Jordi
Hi Jordi,
1) Currently, there’s no option to change the time format.
2) Please send us an email to support@ladela.com with this ticket number #81194 and the purchase code so we could look into this matter.
Thanks!
Alex
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Email sent
Hello, I want my customers to be able to reschedule their appointments, but this does not work, the day can be selected, but the time list does not show anything and the save button is impossible to click.
Thanks for your help
Hi,
Please send us an email to support@ladela.com with this ticket number #80993 and the purchase code so we could look into this matter.
Thanks!
Alex
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There is a bug when clicking on re-schedule or cancel appointment. The pops shows for a second and disappear. No caching or adblocker enable. Changed the theme for the default one and works, I wonder wha’ts causing the error. Tried with 2 top well designed themes and still happening
Hi,
Please send us an email to support@ladela.com with this issue and ticket number #80913. Also, please provide us with access to the admin panel and FTP so that we could check the issue from the backend. Note! Make sure that you do not post any credentials publicly on the forum.
Thanks,
Olga
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Modals dont work at all! Please sort ASAP!
Hi,
Please send us an email to support@ladela.com with this ticket number #80278 and the purchase code so we could look into this matter.
Thanks!
Alex
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I am setting up a new website with Bookly and the Customer Cabinet add-on. I am having trouble with the add-on not giving options for rescheduling the appointment. The drop-down menu for is always empty. I’m also not getting any error messages in the console, so I wanted to reach out to you for advice.
I will really appreciate your help.
Hi,
Please send us an email to support@ladela.com with this question and ticket number #79912. Please include in the email a screenshot of the issue if available and also please provide us with access to the admin panel so that we could check the issue from the backend.
NOTE: Please do not share any credentials or purchase codes publicly on the forum!
Regards,
Olga
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Hello,
installed the plugin and inserted the shortcode in a page, when viewing the page logged in as admin or suscriber, the
“You don’t have permissions to view this content.” is displayed.
Jordi
doing a research, I can see that the “you don’t have permissions” message is displayed when a registered user has not completed a booking yet.
Is there any way to let de customers view a “not bookings messages” in Appointments panel, but access to the profile panel?
Hello,
The customer cabinet is designated for customers – so only customers with associated WP user accounts will be able to access the cabinet. Please check the customers menu if the WP user account you are logged in with is associated with any account (User column).
So, technically, until the customer books an appointment, he won’t have WP User credentials.
Thanks!
Kirill
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hello! users can register WP accounts on our site for other services/reasons, not only for bookly services.
Hi,
Not sure I understand what do you mean. Is it a question or an affirmation? If you experience any issues or you need any help with the plugin please send us an email to support@ladela.com and we will help you.
Best,
Olga
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Hello, is it possible for the client to buy a package of services but to schedule their appointments one to one a few days before the appointment? In other words, to avoid having to make the scheduling of each of the appointments at the time of purchase.
Hi,
there’s no option to sell packages, which means that customers can’t purchase them (at this time, Bookly doesn’t support booking of packages by your customers on the front-end). Though you can assign manually packages to customers in the back-end, and in case customers have WP user accounts, they will be able to book appointments for the assigned package.
Regards,
Olga
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Hello, I have a problem with Bookly Customer Cabinet when I click Reschedule in my account. I can choose the day but time is not appear. So I cannot choose time and reschedule is not working. Could you help me please? My site is https://relaxit.com/. Page with bookly customer’s cabinet shortcode is https://relaxit.co.uk/muj-ucet/
Hello,
Please send us an email to support@ladela.com with this inquiry, ticket number #79268, the purchase code as well as access to the admin panel, so we could look into this matter.
Thanks!
Kirill
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Hi, I have a couple of quick question with regards to this plugin addon, will a customer only be able to login after they have made a booking and then sent the login details(account creation) or can they create an account first then make a booking? Also when they reschedule will this send out an email notification for the staff member to approve ?
Hi,
1) Customers will need to book an appointment before a customer is created.
2) Email notifications will be sent, though the rescheduled appointment won’t be needing any approval, it will be considered as an approved appointment.
Thanks!
Alex
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will the reschedule be with the same staff member ? and only during the staff members availability correct ?
Hello,
The reschedule is basically booking a new appointment, while the current one gets canceled. The hours available for booking are allowed only within staff member’s working schedule.
Thanks!
Kirill
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c1f9ae9e-31f4-4aee-aad8-2f5413d02198 – 11 Jun 201
since the installation of the customer add-on I cannot send emails from the bookly software.
to test, add a user, try to get lost password. you cannot access.
I will create a user for you with admin rights as soon as I hear from you.
you can reach me on e1azar@yahoo.com
Hello,
Please send us an email to support@ladela.com with this inquiry, ticket number #75716, the purchase code, so we could look into this matter.
Besides, please, make sure you have followed the email troubleshooting guide: https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this- .
Thanks!
Kirill
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Hello,
when I click reschedule, popup appears but it has bad z-index or something so I can’t click in the window, can you help me with it?
Thanks.
Hello,
Please send us an email to support@ladela.com with this inquiry, ticket number #74910, the purchase code as well as access to the admin panel, so we could look into this matter.
Thanks!
Kirill
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Does this addon add a consent checkbox before they submit their data?
Hi,
No, it doesn’t add-on a checkbox, you will need the customer information add-on to create additional custom fields for customers. Here you can check this add-on: https://codecanyon.net/item/bookly-customer-information-addon/21574466
Thanks!
Alex
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1-what shortcode to use in order to show customer this table with the cancelation option etc ? 2 what role customer need to have in order to view it ?
Hello,
1) Please, follow the guide: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on . You will have to choose the options to display for the customer when placing the form on the page.
2) The Customer Cabinet is not subjected to roles (meaning the role assigned to the customer does not matter).
Thanks!
Kirill
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Hi The pop-down dialogue box doesn’t stay in keep disappearing up and do not stay in place so customer on frontend can not Cancel/Reschedule.
any idea? need it fix urgently!
Hi,
Please send us an email to support@ladela.com with this inquiry, ticket number #74792, the purchase code as well as access to the admin panel, so we could look into this matter.
Thanks!
Kirill
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hi sir , i just purchace this wonderfull add-on . i want to install with bookly 14.9 not 15.0 how can i do it
Hi,
The customer cabinet add-on is compatible only with v15 release (or higher). You can check it on our change log: http://www.booking-wp-plugin.com/change-log/
Thanks!
Alex
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