Code

Discussion on GDPR Solution – Bookly Customer Cabinet (Add-on)

Discussion on GDPR Solution – Bookly Customer Cabinet (Add-on)

By
Cart 1,717 sales
Recently Updated

Ladela supports this item

Supported

This author's response time can be up to 2 business days.

117 comments found.

My bookly customer cabinet is not displaying the appointments. Please advise.

Hi there,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Im currently facing an issue with this plugin. The shortcode “[bookly-customer-cabinet]” does not display the customer cabinet. I’m using the pagebuilder Elementor. I also tried to insert the customer cabinet via text editor and had no success.

Hello,

Thanks for your message.

I’m afraid the issue you’ve raised requires personalized support which will involve in-depth troubleshooting. Please follow the link below to create a support ticket and mention Ticket #186427 so the Support Team can look into this matter for you.

Click Here To Get Bookly Support

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

I am using bookly in combination with woocommerce. My problem is that despite enabling the check in bookly to create an accout for each new customer, this does not happen. Neither the accout is created nor are the credentials sent.

Hi there,

Thank you for your message.

We’ve replied to your request with ticket #186224.

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi,

I would like a refund for this plugin, since it is not I actually needed. What is the process here?

Thanks in advance,

Okan

Hi Okan,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Yulia
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

I reached out over 7 days ago to get my licenses moved to my new domain and still no reply from your team.

https://cryohubbedford.com/

Hello,

I’m afraid we couldn’t find any email/ticket from you. Open here a ticket with this inquiry for further assistance: https://support.booking-wp-plugin.com/hc/en-us/requests/new

Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hola, no puedo usar el gabinete de cliente, si ingreso con una cuenta de cliente o sin cuenta me dice que no tengo permiso para ver el contenido, por favor necesito usarlo urgente, también quisiera saber si es posible no mostrar el panel de WordPress a quien ingrese como cliente, muchas gracias!!!

Hello,

Thank you for your message.

Please make sure that you’re being logged in with WordPress user account that is linked with a Bookly customer record. You can do it manually in Customers -> edit a customer -> User field -> choose the account with which you’re logged in. If you would like new customers to have automatically WP user accounts then follow this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on

Regarding WP panel, users that don’t fill the correct credentials will be automatically redirected to it. This is expected behavior in WordPress. You will need to check for third-party plugins that will change/restrict this redirect action.

Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi there! Is there a way for users to use either single sign on or authenticate their account through my Caspio (where my backend is set up), or have no authentication required to use the customer cabinet? I want to avoid having my users log in once to access the backend elements and then again for the bookings. Could you make a suggestion regarding this? Thank you!!

Hello,

Thank you for your message.

Not quite sure that understood you correctly. If your customer role is subscriber, there will be no option to see your backend settings.

Will be waiting for your reply.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

valtop

valtop Purchased

I’ve sent email for dissociation failure due to my changing url address. Bu t I had no reply yet. How can reset the purchase code? Thanks.

Hey,

I’m using the plugin and everything works as it should. However, many reservations have come in.

Is there a function to manually approve multiple appointments at once?

Now I have to edit and approve each appointment separately.

Hello,

Thank you for your message.

Currently, such option is not supported. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

I am using the plugin here https://newwebdev.wordpress-developer.us/ael/appointment/. The DOB and address field are not showing on booking form. Could you please help how to show on booking form. The filed are showing on profile section https://newwebdev.wordpress-developer.us/ael/appointment-2/ (https://prnt.sc/26wyj6h). But user can book without address, which I do not want. Please help me

Hello

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi,

In the page the customer cabinet shortcode is embedded, a message “You are not permitted to have this content displayed” appears(I am not sure what exactly the original English message is since it is translated), although the user is a registered WP user and already has appointments.

Is there any possible misconfigurations?

Thanks,

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!


Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

I am using Bookly Custom Fields and Bookly Files for my extra field requirements. GDPR Solution – Bookly Customer Cabinet (Add-on) will work with them? Actually I am looking for login and profile section after booking. Can this achieved by GDPR Solution – Bookly Customer Cabinet (Add-on) plugin?

Hello,

Thank you for your message.

You can generate a login form by adding the appointment list/customer cabinet shortcode on a page. The cabinet provides the option for customers to view their booked appointments, cancel and reschedule them and also makes changes to the customer record in Bookly. Here you can check more details about it: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on , https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients

Thanks!
Alex

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

Okay! thanks. But My question is that will it work with Bookly Custom Fields and Bookly Files? Here is my booking link https://newwebdev.wordpress-developer.us/ael/appointment/

Hello,

Thank you for your message.

Custom fields will be displayed in Customer cabinet section: http://joxi.ru/Q2KRepYCOwkWRm but there is no option to display the files. You can check them in your WP admin panel only.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hi! is there a shortcode for a login so users can access the costumers cabinet?

Hello,

Thank you for your message.

The shortcode is [bookly-customer-cabinet tabs=”appointments,profile” appointments=”filters,date,timezone,category,service,staff,price,status,cancel,reason,reschedule” profile=”name,email,phone,birthday,address,wp_password,delete”]

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

beldox

beldox Purchased

Hello, I have TWO problems with Customer Cabinet: 1-When I activate it to try, I click on cancel appointment, and it is not cancelled. 2- When I click to Reschedule the appointment and after selecting a new date and time that I confirm, then a new appointment is created but my last appointment is still there and is not cancelled! (I have the WP user registration active also.). Could you please help

Hello,

Thank you for your message.

We got your support request. Kindly, wait for the results.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

beldox

beldox Purchased

Thank you for your fast reply. best regards

Hi, is there a wau to use gift card with bookly please? addon or other ? Customer could buy gift card and pay appointment with it?

Thanks for your answer. Best regards

Hi,

Thanks for reaching out.

I’m afraid gift card isn’t supported yet. As a workaround, please check if the Bookly Coupons Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115003939373-Coupons-Add-on will work for this requirement.

It allows you to offer your clients promotional codes to pay for the service at a reduced price so your clients will be able to apply a coupon code at the payment step of the booking process. Kindly note that coupons created via Bookly won’t work if you use WooCommerce.

Please check our demo https://booking-wp-plugin.com/demo/coupons/. OR try the sandbox on a live website before purchasing to better understand how Bookly PRO and its add-ons work and be able to discern if Bookly products fit your business needs.

To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/ and add your email address and click on the “Configure” button then follow the rest of the steps that you’ll receive on your mail.

If you require further assistance or have additional questions/clarifications about this, please send us an email to sales@bookly.info and mention Ticket #160035, so we can look into this matter for you.

Many thanks,
Richel

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hey guys, is it possible to remove “employee” from the filter section? We use “employee” to define rooms for our recording rooms, so seeing employee is a bit odd. :-)

Hello,

Thank you for your message.

Could you specify your request please? Do you want to remove Employee field from the booking form?

Will be waiting for your reply.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

To support our use case, we had to use Bookly’s “staff members” section to list the available rooms customers can hire. For each room we’ve created a hire service. We use Google Calendar to track the hire of our rooms. We’ve implemented Bookly Customer Cabinet to allow our customers to manage their bookings. However, the filter option of this feature, shows “Employee”, i.e. staff member, as an available filter. Perhaps Bookly could evaluate if the filters could be customised, i.e. changing the names for the filters.

Hello,

Thank you for your message.

You can rename the title in Appearance section: http://joxi.ru/Q2KRepYCygXBkm Of if you mean that you want to rename the titles in the backend, you can do it with the help of WPML plugin: https://wpml.org/ru/ Here is the detailed instruction: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092

Let me know if it works for you.

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

The plugin is not working since last update. I created another website from zero to test it and definitely is the problem of the plugin. Please check. We should not buy support to get the plugin fixed right?

Hello,

Thank you for your message.

I’m afraid your item support for Bookly PRO – Appointment Booking and Scheduling Software System has ended on January 22, 2020. Could you please renew it, so I can go ahead and help you with your concern?

Here’s how to renew item support:

https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support


Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Since the last update customer are unable to see there upcoming appointments

Hello

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!


Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

Hello,

I bought several addons yesterday and by mistake I bought the addon twice

GDPR Solution – Bookly Client Cabinet (Addon) Invoice: IVIP43488673

I would like to be refunded.

Thank you in advance.

Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Feature Requests | Video Tutorials

URGENT I installed the plugin but says “You don’t have permissions to view this content.” The page is http://mofixi.com/index.php/mofixi-yonetim-paneli/

Hello,

Please make sure that the WP account with which you’re logged in – has a customer record in Bookly and is associated with this WP user account.

Thanks!
Alex

Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation | FAQ | Suggestion Board | Video Tutorials

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve CodeCanyon.

Sure, take me to the survey