12072 comments found.
It is not a help question. We never used your help and our last answer staid without your response. It is not about that. There is a real problem with Loco translation.
We managed it via FTP, but it should not look like this. The translation should be available via Loco and not via FTP + Loco. The problem for us is the under-developed translation system. There is no possibility to translate two words on the registration page: “avatar” (we must translate) and “upload”. Even adding them to Loco does not translate them on the page. There is no way to translate them and we have a language mix – it looks terrible!
Hi,
Keep in mind that via languages files are manageable texts which can not be managed from UMP Dashboard, being justified why. Once those fields labels are manageable from UMP Dashboard will not be part of languages files.
Thanks,
Indeed Team
OK. We can change (translate) “avatar” from UMP Dashboard but “Upload” should be translated form Loco – it doesn’t work! That`s all! It is a bug! Source text “Upload” is still in English on the registration page. We can`t change it from from UMP Dashboard. We have licenses (need another 15) & it is our first problem with UMP. It is not a problem really but a bug!
PS You should fix the subject of translation. Because the same problem is with other expressions, for example.Some of them are translated in Loco, some of them are translated in UMP Dashboard and a few are missing:
Displayed User Fields: Nickname – Loco, Upload – missing, Webiste – missing, Avatar – UMP Dashboard, Biographical Info – missing.
Hi,
There is no bug into language translation, all texts, including those are manageable.
Thanks,
Indeed Team
No it is not! Indeed Ultimate Membership Pro has 7 translations. Turkish 28%. Russian 0%. Polish 1%. French 19%. Hebrew 13%. Italian 28%. WHY?
Because the translation of this plugin is a nightmare! Help in translating is in your interest because thanks to that you sell more. You do not pay for the translation and now you only make it difficult. We gave you 5 stars but about 4 stars too much. The entire translation system of this plugin is pointless. Zero percent of intuitiveness. It is not possible to translate “upload” and other terms. We lost 1h. We had to buy more licenses in November, but we will not buy. 100% sure. It’s a waste of time!
We never asked (we have 3 licenses) for help. Even when we asked any questions, they remained unanswered. Now we read strange answers regarding the translation. This is not a technical problem, but the promotion of your plugin.
Nobody translates it because it’s a real nightmare!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi,
Those languages files have been provided based on some customers gratitude and have been managed as they wish to translate. Also, extra data have been added during each update. Once those translations are nothing than extra files can be used for some or can be removed and done from the scratch.
Thanks,
Indeed Team
When you add a new language in Loco, you have five terms to translate. 5! Should be over 1900. You have to install Poedit. Transfer files to the server. Change their names, etc. The new files are named (by the plugin) in a different system than existing ones. We use two other member plugins, and there are no problems with translation in Loco – it is 100% without searching for the 1h phrase “upload”, which is 100% missing, as well as others. We appreciated this plugin until we had to translate it. We have 1 page where it requires translation. Your answers in such a simple matter as translating is just a joke!
It is not at all funny that you have forgotten about this topic in the help files.
Zero information!
How come this System is used by thousands of customers into dozens of languages without no issue by now? The translation process is a standard one for a WP Plugin and if you never done before is available a tutorial in Knowledge Base or you can get in touch with a support member but it can not be blamed the system for that.
Instead of renewing the support period you prefer to claim that is a bug and hoping getting fixed from nowhere.
Always when you have a problem with the rating, you write that someone does not renew the support period! Always. You never answer a question and do not fix it. Even when the plugin has disappeared from Envato for over a week, you wrote that this is an Envato problem and not yours. We are a large company. It’s not about $ 20, we had planned to buy about 10-15 licenses on Cyber Monday (we will spend over $ 10,000 this day). We can wait for 2 weeks. This is not a problem, and the matter is not urgent. It’s about the customer approach because even when we had an active support period, you did not answer simple questions. Same here. What is the problem to prove that we are wrong? Do you think that the company wants to save $ 20? Funny. On November 26, we would buy more licenses and then more in 2019, but you are like a garage seller. You have created a very bad plugin for translation. Hopelessly! Chaos! Look at the number of localisations of the other member plugins!
We have to warning you that if you continue with false accusation this case will be forward for investigation and your account may be discontinued.
Your Support period have been expired for 2 months but you refuse to renew it and hope to get some help on different ways, a very common approach for a “big company” and which never used well known Poedit app.
About support accusations, can be simply demonstrated that are completely false. All your tickets (2) proves the opposite that you claim:
http://support.wpindeed.com/view.php office@pqi.institute Ticket ID:338316 polski@instytutjakosci.com Ticket ID: 837685Ticket ID: 837685? Subject: Licence deactivation. Ticket ID:338316 we see for the first time. We have never received a response by email and information that someone answered us! And the question, as well as the first, did not apply to your plugin, but we asked about the possibility of using another plugin: Subject: eForm.
We have never asked you about UMP!
This discussion is a waste of time. You’re wrong for two reasons:
1) Instead of wasting time, you should make a good help file. You did not have time for this, and there is no information about translations in the knowledge base. After all, it saves time for you and your clients – it testifies to your professionalism or rather its lack. You created the problem yourself.
2) Translation is one of the most straightforward activities. We have approx. 130 websites. If three people after 1h cannot translate something, it means that your system is not only unintuitive, but it is also weak. If someone is discussing you on such a simple topic as translation (the phrase “upload” translated into Loco and Poedit does not display after translation in translated language but only in English), it means something is wrong! This is not a problem but just a poor plugin in the subject of translation. We translated many pages (about 60). This is the first time we see such a poor translation system. Unfriendly. Chaotic and full of errors.
You’ve claimed “We never asked (we have 3 licenses) for help” and later “you did not answer simple questions” but is clearly that you have no justification for your accusation about support services. So are completely unreal. Your credibility is very suspicious.
Seriously, “130 websites” but you are not able to use Poedit even when a specific and complete tutorial with Video is provided. Mostly for sure all those counts are not real too and the main issue is only the extra fee for support requested by Envato.
We appreciated this plugin! Genuinely. We give it up because the translation functions are tragic and there is nothing on the subject in the help file and knowledge base. And we even find bugs!
We have planned purchases at Envato for over a year ago (we have a shopping calendar for the whole year). On Cyber Monday, we’ll spend about $ 30,000 saving about $ 30,000, not only on Envato. We have 3 companies and over 20 000 domains.
It’s not really about your plugin and about $ 20 because we never used your help – we had similar situations on Envato, and someone answered, even when we could find the same in the knowledge base. You do not have such important information in the knowledge base at all. WHY?! We are wasting time on such an unprofessional discussion!
We have never asked about UMP matters! We asked about the license transfer and the second time about whether your plugin can be replaced (forms) with others. There was never a question about UMP help but general questions. The main difference.
Once again, I explain because I think someone has problems with reading. We used Poedit or Loco. In Poedit, we translated the phrase “Upload”, and it is also displayed correctly in Loco. The translation in the form is not visible – it is always in English. The other parts of the registering form are displayed correctly (in our language).
Poedit is not a problem, and we even have a pro license for Poedit. It is not a problem with Loco – just this phrase “Upload” is always visible in English. It is the bug and not our problem with Poedit.
Another example is “Sign Up” in the registration form. The translation is displayed correctly (we used Poedit), but we must use one word instead of two. When we use two words as in English, the second word is also (automatically) displayed with a capital letter – this is a language error in our language. Another bug.
Stop sharing those unreal number ‘cause no ones will believe you. You claiming a budget of 30k but you can not spend few dollars for support or hire a proper developer to manage the basic settings in Poedit.
Comment section has a different purpose and avoid using for Support requests or to “advertise” your nonexistent value.
It is not the discussion about our expenses but your plugin and non-existent help system. You answered two comments – 2 links. Both talk about how to install Poedit (same movie, 2:38 sec.) and how to rename files via FTP.
ZERO information that the translation requires interference in several places. There are no examples in the knowledge base. You just spent a minimum of time on this, and your knowledge base is fiction! There is no translation subject. We gave examples of errors, and we get some hateful comments, not on the subject!
When we ask the devs of ARMemeber for your plugin, they ask us to analyse the quality of the code, etc. We do not need to do anything about it. Your knowledge base is a lie! There is no knowledge there, and you respond to every request for error removal – say someone has not spent $ 20 to know how to use Poedit.
Embarrassing!
We want you to remove bugs and nothing else! We did not need your help (3 licenses) and we do not need it now. Fix bugs only!
By now have not been reported any bug by our customers via Support system to be identified and no fixed yet.
Your accusations like was noticed from the beginning are empty of substance and false, so we’ll not be taken in consideration.
“We used Poedit or Loco. In Poedit, we translated the phrase “Upload”, and it is also displayed correctly in Loco. The translation in the form is not visible – it is always in English. The other parts of the registering form are displayed correctly (in our language).
Poedit is not a problem, and we even have a pro license for Poedit. It is not a problem with Loco – just this phrase “Upload” is always visible in English. It is the bug and not our problem with Poedit.
Another example is “Sign Up” in the registration form. The translation is displayed correctly (we used Poedit), but we must use one word instead of two. When we use two words as in English, the second word is also (automatically) displayed with a capital letter – this is a language error in our language. Another bug.”
When somebody tries to register it does not work and it always says this: Please complete all required fields! Even if disable everything that needs required fields..
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hello
I bought this plugin few days ago and still trying to work out something. I am basically trying to create a tuition centre website where I will have 2 membership levels (Student and Teacher). I have created 2 separate login forms one each for Student and Teacher and they are able to subscribe to their desired level. But I want a system which prevents them to change their membership level for example if I a student signs up as Student he should not be able to Subscribe to Teacher level from his dashboard Subscription page and if the Teacher Signs up as Teacher the system should prevent him from signing up as Student.
Possible?
I basically want to give them one option of subscribing to 1 level only and not from their dashboard where they can subscribe to other levels. 1 possible solution in my mind is to hide that panel from dashboard but it technically does not stop them from subscribing to other membership levels isnt it?
Students are automatically grouped into Subscribers Level whilst the teachers are automatically subscribed to Contributor level… If they are able to subscribe more levels automatically its not good
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
is it possible to set a limit on the amount of users I can have signed up to my site ? Like i only want max 100 users on my site, and then after it does not let me add anymore ?
Hi,
A such restriction/limitation is not provided as an option from UMP side.
Thanks,
Indeed Team
As I mentioned in the ticket, PagSeguro only works for recurring plans. Plans by period shows that error. I had to comment here because my ticket is ignored
I have a project where there will be different pricing for membership for new vs existing members. New members will select ‘new’ checkbox and they will pay extra. Is there an ability to create a custom field with adding to the membership price based on option selected? Thanks
Hi,
A such kind of special checkbox which will change the level price does not exist but you can have different levels for new register users and others for existent users.
Thanks,
Indeed Team
Thanks for the reply.
Does the plugin allow to create recurring/subscription to be renewed yearly and with a different price?
Hi,
Yes, Regular Period Levels with recurring charges can be set with any period you want, including yearly or 12 months.
Thanks,
Indeed Team
Great. And is there an ability to import members via xls/csv?
Hi,
Yes, you have a such option also.
Thanks,
Indeed Team
Ticket #985027 is very urgent. Why is there no reply for days?????
Hi, can kindly please don’t ignore this message?
Bug report: a member is not able to delete his subscription, see the screenshot: https://ibb.co/kY5BqA
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hello, my support is expired, i can report this bug here
Hi,
In order to be investigated your concern and to see from where is coming a support team needs to have a look over it. Otherwise, there is not identified an issue on that direction into the official plugin version.
Thanks,
Indeed Team
can you send me a temporary link at info@lavorofisco.it where i can send you the report?
Hi, Where exactly can I understand how these pushover notifications: Mobile Alert Notifications work? You have a great bundle available here. I’m not sure I get these. Does the user need to download the pushover app at their cost? If I publish something to their ‘magic’ individual page like some photos which I’ll be adding through elementor, how would I send them a mobile notification rather than an email notification of this procedure? Thank you. Waiting to purchase.
Hi. I can see that you have replied to the person below. I know I haven’t bought the plugin yet, but I wonder why you wouldn’t respond to a possible customer? The person below (ethene) says you haven’t replied for days to their question and they have paid for it. How do you just typically miss answering specific people. Can I see any documentation about the Mobile Alert Notifications? I really like your plugin, but it’s off-putting not being responded to. thank you and have a good weekend.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi! I like your plugin, it would be grate, if it will be integrate with learnpress! Any plans for this?
Hi,
For now is no plan for a such UMP integration.
Thanks,
Indeed Team
Hi, is it possible to add paid options when registering? If so, can these options be summarized with the total amount displayed? Can one-time payment and monthly payment be displayed separately?
Hi,
Your desired workflow is not clear, please elaborate.
Thanks,
Indeed Team
helo, is it possible to set recurring monthly invoices automatically being sent out to the customers?? cheers
Hi,
Invoices are automatically generated when an order is placed, including for recurring charges. Invoices can be found into Account Page.
Thanks,
Indeed Team
Hello, We have purchased your plugin several months ago and it has always worked well, but now it is blocked for no reason… I show you the problem we have since this morning, go to this page where we have your form, for the registration of users to one of the two subscription plans https://www.asand.it/iscrizioni/
Now click on the “Registrati” button to register and you see the page load indefinitely without ever getting to the form where to enter the data.
This is a serious problem for us and we kindly ask for a timely response.
Regards Giordano
I am absolutely interested in renewing the support, but I would like to know if you can solve the problem or not.
Regards
Hi,
There is not way to identify the problem and to see if is something actually from UMP side or not without being investigated by a support member. Otherwise, other several thousands customers use this system every day without any issue.
Thanks,
Indeed Team
Ok, I imagined it was like that … I will renew the support hoping that we can find a way to correct this bug.
Thanks
I would request for refund. Please let me know, how to proceed? Thanks
Hi,
A such request may be submitted on Envato marketplace and will be analyzed by a dedicated team.
Thanks,
Indeed Team
When a client buys for example the bronze membership and they want to change to silver membership, does the bronze cancel on its own or does the person have to cancel the bronze first before ordering the silver?
Hi,
UMP is a MultiLevel membership system, meaning an user can have multiple Levels assigned on time and not just one. So, an existent level is not cancelled/removed when a new level is bought. The user can cancel it if he wants.
Thanks,
Indeed Team
hi.. on account page, is there links they click to access levels they’re enabled for? i see small images for enabled levels but they’re non-clickable. Also, to try and get them to buy non-bought levels, is there a way to show all available plans with levels they haven’t bought marked that way?
btw great plugin it’s worth $97+
Hi,
All those data are showing up into Account Page under Subscriptions tab, if is enabled.
Thanks,
Indeed Team
Hi, can you customise the fields in the registration form? Am targeting to use it for a political registration site. So the fields need to be customised
Hi,
Into Register Form you can add custom fields and many types are available, also it can be customized the existent fields too.
Thanks,
Indeed Team
Hello, I am using the ultimate membership pro plugin. My users are having issues log in with google chrome. When they click the log in button on our website that takes them to the ihc-login , that are getting an error that the page is unable to load scripts and the page is showing not secure. Please advise
Hi,
The Login process is handled by the standard WP functions. Be sure that there is no other scripts installed that may alter the standard WP login functions.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi, Can I set it up that I get a message when somebody did not pay his or her subscription?
Hi,
It can be indetified when a user placed an order and when a payment confirmation arrives, in both cases notifications may be sent. But it can not be triggered a notification when someone didn’t complete the payment process or was not charged for some reason.
Thanks,
Indeed Team
I have it setup so new members register and they automatically have “No Plan” status. The No Plan status has no access to paid areas of the site. If a member chooses and pays for a plan, the No Plan status is still Green. I need it so if a member purchases a plan, the previous plan is cancelled. Is this possible?
Hi,
UMP is a MultiLevel membership system, means an user can have assigned multiple levels on time and not just one which will be replaced. So, it can not be automatically removed a Level if another one is purchased.
Thanks,
Indeed Team
