Hi,
To request support you have to use the account you used to purchase the plugin. Thank you.

Nevermind. After I cleared cache it gave me the page for the purchase code. Running now

No problem

If you enjoy my plugin please also consider leaving the 5 stars, I would reeeeally appreciate!
(to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a great day!

Because during the dropbox save process, the plugin will create a folder named with the site name. It could be that the site name you are using contains some characters that the DropBox API library is not able to properly encode.

Replace line 29 with the folder name you wish to use (instead of the site name).

Thank you for your advice. I could resolve my problem by replacing line 29 to simple name. I used not alphabet letter as the site title. It was the cause. Thank you for your useful advice ! If I can change the folder’s name, I want to change the name of other folder. The present name is like this; Site name > Order number > Product ID > Variation ID. Can I replace Order number to the billing email Address ? How can I do it ?

You’re welcome:)

$order_id = $order->get_billing_email() ;    
$order_number = $wcuf_order_model->get_order_id($order) ;

Perform some tests before putting it in production site!!

At last but not least…If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would reeeally appreciate! (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Hi,
the plugin allows you to activate it in two distinct domains and for each domains you can activate in ulimited subdomains. So in your case you should have no problems!

Ciao,
il plugin automaticamente visualizza l’area di upload in posizioni predefinite (selezionabili attraverso il menu Options).

In caso tu volessi invece visualizzarlo in posizioni “custom”, si puoi utilizzare lo shortcode e disabilitare lo “standard mangment” perle pagine prodotti attraverso il menu Options (in caso non venga disabilitato lo shortcode non funzionerà).

Tuttavia non ho effettuato nessun test specifico con Elementor. Se dovesse servirti posso creare un sito demo. Mandami un messaggio privato (clicca sul mio nome e usa in box in basso a destra) scrivendomi l’indirizzo email al quale posso raggiungerti. Ti rispondero con la mia email privata dove potrai mandarmi il plugin. Una volta fatto ti manderò gli accessi al sito demo.

Hi,
no the plugin hasn’t any particular support for office 365 email.

Hi,
I’m sorry but the WooCommerce Upload Files plugin hasn’t any feature that allows you to do what you ask.

Hi,
the plugin in order to set up its subcomponents and to implement its features has to perform some computations.
Computations unfortuantely don’t come at zero cost, so if the software in exectuted in a poor performance server (like a virtual shared web hosting service) in conjuction with other plugins, may cause the user to experience some slowdowns.

For this kind of issue however I can only suggest to improve the server hardware or try using some caching systems.

This is because that string is no longer static but it is dynamically generated. It can be customized (and translated) via the Texts menu.

That menu supports the WPML translation plugin, so to translate it (if you hare using the WPML plugin) you have just to switch language and input the translation you need: https://www.dropbox.com/s/hogr7clynzv1k2a/wcuf_translation.jpg?dl=0

Which system are you using to manage translation?

Thank you for the explanation. We did the customizing via Texts menu now and it works. Thank you again.

You’re welcome

Hi Alex,
it seems that a 3rd party plugin is including some bad javascript code that prevents the plugin to properly work.
If you dismiss that notice are you able to use the configurator? If so you can safely ignore the warning (you can eventually disable the warning display using the Show warning alert on Upload files configurator page option you find in the Options menu).

To find the interfering plugin: just disable all the plugins and then enable one by one until you find the interfering one. Once done report to its developer in order to fix it!

Hi again, Vanquish,

Thanks a lot for your quick response! No, I’m afraid I can’t go to the Visibility tab and so on… ☹ That’s why I finally decided to contact you About deactivating the plugins… I am about to do it right now. But what if I find the one that causes the conflict? Would I be forced to choose between that plugin and yours forever? I mean, could I use both plugins at the same time and deactivate the one that generates the conflict only when I have to make changes to the configuration of Upload files? Thanks again, I’ll tell you what happens BR,

Alex

Actually, you should report the error message “Error type: Uncaught ReferenceError: _ is not defined” to its developer in order to fix it! In alternative it would be ok also if the developer includes that javascript library only in its plugin admin pages (and not all the admin pages, including the Upload field configuration page).

In alternative, you can do as you say: temporarily disable it, use the configurator, and then re-enable. In this case however you have also to perform some tests in the frontend to see if that plugin just interferes in the backend area or if is giving troubles in frontend pages too!

Hi,
thank you for reporting the issue! I’ve just release the new 41.7 version that fixes it!

If you enjoyed the plugin, please also consider leaving the 5 stars, I would really appreciate!

Have a great day!

Hi,
got your private message. Check your inbox. You server has several problems in serving pages raising SSL errors and 403 errors (when accessing wordpress components via ajax). This prevents the plugin to be properly able to upload the files. Fix your server and you will be able to use the software!

Hi,
yes for what concerns the order status change after at least one upload has been performed, the plugin has that feature. To enable just go in the Options menu and in the special Order status change area configure as you wish: https://www.dropbox.com/s/b22f0l03wr2a6di/wcuf_order_status.jpg?dl=0

For what concerns the status assigned after a purchase is performed, the plugin hasn’t any feature to assign custom order statuses. Each payment gatway assign the status according their settings. By default after an order is placed and a payment is completed, the order is always setted as “on-hold”, so in your case there shouldn’t be problems.

If you have special needs however you can consider using custom statuses (there are several plugin that allows you to create them) or customize your payment gateway default order status. There are sever articles that explain how to do that: http://www.remicorson.com/change-the-orders-default-status-by-gateway-in-woocommerce/

The plugin has a demo site where you can fully test it before purchasing in order to be sure that it actually fits your needs and expectations. If you need further info, feel free to ask!

Thank you, however I’ve just performed some tests both with Chrome: https://www.dropbox.com/s/c690p283zsjz3a1/wcuf_chrome.jpg?dl=0

and FireFox: https://www.dropbox.com/s/shl68gxyotxkbac/wcuf_firefox.jpg?dl=0 and the popup is properly showed.

The issue eventually just depends on your browser installations. What I can suggest is to make sure you are running the latest version, try to purge browser cache or to try make a clean installation of them.

Okay good to know. Thank you so much for the help!

You’re welcome

If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a great day!

Hi,
No unfortunately the plug-in hasn’t such a feature.

Thanks for your quick reply. Is that feature planned for a near future release ?

No, unfortunately for now there is no plan

Mhhh… didn’t help. Any other ideas? btw. we have PHP 7.1 and MySQL 5.5 installed.

I also turned off the custom css and all plugins except yours and Woocommerce, didn’t help. And I forgot, your plugin breaks the Buy-button

The plugin is fully compatible with PHP 7.x and all version of MySQL.

It sounds strange that just leaving WooCommerce, WCUF plugin and the theme is still not working. In addition, what do you exactly mean that it breaks the buy button?

It seems that you are not using a fully WooCommerce compliant theme. In this case it could be that it is not properly firing the needed WooCommerce action while rendering the pages, so the plugin is not able to hook during the rendering process and then inject its html components.

1. you email address
2. Full admin access to the wp-admin area
3. a FTP access
4. a detailed step by step guide on how to experience the issue

I can try performing some further tests to see if it possible to have more clues about the issue.

The plugin properly works in a full working WooCommerce environment. So in your case there must be something interfering that causes the issues you are experiencing. If you are running no other plugin, try then temporarly switching the theme. It may be the cause of the issues.

Try also eventually purging the browser and the server cache (if you are running any chaching module/plugin).

As reported in the latest comment, try also enabling the WordPress debug mode and debug log ( https://codex.wordpress.org/Debugging_in_WordPress ) and see if more detailed error message are reported in both the frontend and the error log located in the /wp-content/ folder.

I dont know how to say it differently because I think it is clear. Its caused by updating to latest version. Turning off your plugin makes the rest work. Tried it even on stock theme.

If you want you can take a look its not showing in debug mode what the issue is of the error 500. To bad was enjoying the plugin till I updated to latest version

Unfortunately is not as you say. No other customer reported such an issue because the plug-in works and you can see even it in action in the demo site. In your case it is a specific installation issue that causes it. It could be due to a server misconfiguration or a 3rd party software interference

The 500 server error is just a generic server error that doesn’t give any specific clue, this is why I told you to enable the debug mode. Without any other info for me it is quite impossible to give you more details on how fix your installation

In alternative, if you renew your support license and provide me a full admin access to the wp-admin area and a FTP accesa I can perform some further tests to see if it possible to have more clues.

Hi,
yes I’ve answerd two days ago. Check your spam folder or make sure that the email address associated to your profile is still active.
Here the answer:

Hi,
actually for this kind of purpose some time ago I created the following addon as custom job: http://www.codecanyon.eu/add-ons/wcuf-sku-folder-name.zip

Once activated, as you can see from the attached image, it will use the following format:
{product name – attributes} – unique_id

It was planned to be added as an option in the plugin, but I never fully tested it. It should work without any problems, in case let me know. If it really works well, I’ll integrate in the plugin.

At last but not least…If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Regards,
Domenico

Hi Domenico,

Thank you for the quick response! Apologies, it appears a colleague had deleted your email.

I will try the addon, it looks to do exactly what we need.

Kind regards, CC Imaging

No problem! Let me known!

The refund policy grants a refund in case the plugin is not working due to a bug of its.

No money are granted back due to the lack of support for a 3rd party plugin for which the Upload Files never climed to have it or because a 3rd party plugin is generating an interference preveting the Upload Files to properly wor.

unfortuantely I’m not able to experience that. For how you report it howeve it depends on the fact that for some reasons the server is not providing in time all the needed css files while serving the html page. This makes that html element to be temporarly showed before the right css style is loaded (so hidden).

I’ve just released the new 41.5 version that implement a css workaround to avoid this. Could you update and report me if you still experience the issue?

To update You can manually download the new version via codecanyon or receive as automatic update by installing and configuring the Envato updater plugin: https://goo.gl/pkJS33 (here the guide that explains how to configure: https://envato.com/market-plugin/ ). If you manually update just deactivate, delete the old version and install the new one. Don’t worry you won’t lose any setting

Updated and that fixed it. Thanks

Glad to hear that!

At last but not least…If you enjoyed my support and/or my plugin please consider leaving the 5 stars, I would really appreciate! (to leave a rating: go to your profile page, click on “Downloads” and from there you can rate to your purchases)

Have a great day!