12070 comments found.
Hello, Is it possible to add empty choice in the list of countries ? because it is always Afganistan .. Thank you
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hello there. i have a 2 questions : 1. i use other paymnet system, do you have a API that i can use ? 2. can i translate the login and all the english to my language (for my clients) ?
Hi,
For an extra payment gateway, you can use the Woo to sell UMP Levels and where you can have installed extra payment addons.
Yes, everything can be translated.
Thanks,
Indeed Team
When a student tries to cancel a subscription plan, the message “Are you sure you want to delete this level?” appears, but without any confirmation option, cancellation does not occur. Is there any configuration I can do so the student can unsubscribe?
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
is it possible to create member directory page according to specific criteria? I mean I want to create directory page for users of specific role and specific meta key as example for customers who live in England is that possible ?
also is it possible to sort user in directory by mycred points value? or by any user meta key ? also want to know does UMP has profile completeness option ?
Hi,
For MemberList showcase you have some options to show specific users only, such based on assigned Levels or if are not Pending, but it can not be set filters based on custom metakeys.
The ordering options are related to main users data, such Name, ID or created time and not based on some external settings such myCred points.
Thanks,
Indeed Team
HI! is there any way to search a particular user in admin plugin backend ? i have 450 user, and i need to search for a email name o registration, but i cant do it, just read one by one. thank!
Hi,
Yes, there is a such option into Users section.
Thanks,
Indeed Team
Is there an option in any future updates to have where 1 person can pay for multiple individual subscriptions registering several individuals at one time instead of separately? It would be like a corporate registration.
Hi,
For now is not a such particular option available and is not on our to-do short-list.
Thanks,
Indeed Team
Hi, can i use divi theme as my landing page?
or.. is this a plugin?
Hi,
This is a Plugin and it can be used besides to any WP Theme or Page Builder.
Thanks,
Indeed Team
Hello!
Thank you very much for adding the option PagSeguro. have a subscriber who pays via PagSeguro, but I will manually access it (choose bank transfer). How can I change this subscriber to PagSeguro, to be automatically discounted and released?
The user can not make payment via PagSeguro. Error: “Transação inválida. É necessário informar um email..”
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi!
I want to buy this plugin. But I interesting in some functionality. I want to sell access to 4 video. I want to do 4 products in woocommerce for 1 productc to 1 video. As I understanded the plugin with woocommerce sell subscription. So can client buy 2 or 3 subscription? So he can see 2 video as 2 different subscription at same time.
And do the plugin restrict access by number of user ip? (no more than 2 ip by client)
Hi,
Yes, of course. UMP is a Multilevel membership environment, so users can have multiple Levels/Subscriptions assigned on the same time to have access on different content. All Levels can be sold via Woo.
Thanks,
Indeed Team
Hi!
I’m about to purchase this awesome plugin.
May I know if this plugin support express paypall checkout?
https://imgur.com/a/OXTstY7Hi,
Yes, starting with the last plugin version this Payment gateway have been added and is available.
Thanks,
Indeed Team
Thanks for the reply,
By the way, I already got your plugin Version 6.9. How can I update my plugin because I don’t see any update button.
Hi,
Seems you never bought the plugin, how you “got” that such old plugin version?
Thanks,
Indeed Team
I got from my staff complete with purchased code sir..
Hi,
Once you didn’t purchased the item you’re not allowed to use it, no matter from where you “got”.
Thanks,
Indeed Team
Hi,
I think you got me wrong. I already made purchased this plugin since 2016. I just run the the update manually using FTP. I can’t auto update because using old wordpress version.
Refer this link for proof. Don’t simply goes to conclusion by accuse me ‘unauthorized’ using your product.
https://imgur.com/a/A7It1pXI do respect your great good.
It’s is easily to be identified that you have no license or authorization to use this item because you didn’t bought it. Just having installed it as it shows into your screenshot means means that you’re out of copyright law and we have no choice other than forward this case further for investigation.
Are you guys going to help me out with the problem that I posted several times?
Sorry. That was meant for another plugin author.
I set a free level that a user can select. The user selects the free level. Nothing happens on the screen. The user clicks again. Nothing happens. They click again. Nothing happens. In the background, we’ve sent them an email saying congrats on your level upgrade etc… but by this time they are so irritated about nothing happening on the screen when they clicked to get a free level three times that they have moved on, never wanting to visit us again.
Can’t we please have the selection of ‘free’ levels have a redirect after selection like a paid level has. It sure would help not make our users mad.
Thanks
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Thanks, but I have brought this up in a ticket already. I was told that you redirect to payment gateways, but don’t redirect when a level is free. The user just sits there and presses the button over and over again, thinking the website is broken. It is a terrible user experience, and leaves us to look bad to the user.
A simple redirect to a chosen page after the user selects a free level would resolve a really poor user experience.
Thanks.
Pre sale question, can I use this plugin to have people sign up to a subscription by paying a custom amount they can enter in. But can it have a minimum amount? i.e. $20. So they could subscribe by paying $50, but not $10.
Hi,
Yes, for this kind of approach a dedicated module have been built where users have the option to choose the level price but admin can set the limits(minimum or/and maximum).
Thanks,
Indeed Team
Thanks 
Is there a tutorial or documentation in how to set that up somewhere, I just didn’t see an example of that on the demo.
Hi,
The Support Team will help you with any concern or question if is necessary. Still, most of the system options and modules are very intuitive so it may not be necessary even.
Thanks,
Indeed Team
Hi! Where is the template#14 for the registration located? We need to edit it. We have already added some custom fields, we have updated the mo and .po language file, changed the css but there’s still some content on the form we can’t edit – e.g. Want to rename “Bank Transfer”, delete or rename Avatar on that form, etc.
Hi,
Please, fill out a Support request with your concern, providing necessary details to have a look from our side and the Support Team will come back to you.
Thanks,
Indeed Team
Need Support?
Just check the Knowledge Base platform or get in touch with our dedicated Support Team:
Hi there, I’m thinking of purchasing this plugin- it looks like it has everything I need.
1 thing I can’t figure out is, can members purchase products from a woocommerce and the purchase will show in their account transactions?
Hi,
If you are asking if Woo transactions will show up automatically into UMP Account Page, the answer is no. But, into UMP Account Page you can create and add custom tabs where you can place any content you want, including shortcodes, so you may be possible to list there even some data from Woo.
Thanks,
Indeed Team
is it possible to release a member area in the UMP only when the tapering reaches a certain ranking in the UAP?
Hi,
A such kind of achievement condition is not applied for UMP and UAP either, unfortunately.
Thanks,
Indeed Team
Hi! I would love to ask you a pre-sales question Hoping to buy your plugin.
It’s possible for subscriber to access the content with their email only?
Thanks
Hi,
If is about Subscriptions and restricted content, you need to have a WP account in order to achieve them.
Thanks,
Indeed Team
is there a way to check membership status via QR code – member presents QR code someone in the admin can verify if membership is still active / valid
Hi,
Unfortunately, there is not a such option/feature available.
Thanks,
Indeed Team
Hi, When I asked about multi-site installs on subdomains Envato Market Support said: yes (within one domain, one project, one Wordpress installation) but some developers don’t allow multi-site installs on subdomains so it is best to first ask the author to be sure.
So I’m asking: Do you allow multi-site installs on subdomains? (within one domain and one project etc.)
Thanks in advance
Hi,
Being about the same WP environment and even if is a MultiSite we do not see any problem to be installed without being asked one license for each sub-site.
Thanks,
Indeed Team
Hi, presale question, what is the use of Logout Page ? Is it possible to define a custom logout link ?
Hi,
Your question is not clear, please elaborate.
Thanks,
Indeed Team
If i set an empty page as “logout page” and i click on the page url i will be disconnected ?
Hi,
No, but you can replace that page URL directly with logout URL if you want.
Thanks,
Indeed Team
