4869 comments found.
I am using ihover on my site and it works great in all desktop browsers and on Android tablets, but on iPhone and iPad the hover does not work. Is there a solution to fix this so on an Apple product the hover effect works on click?
Hello,
Could you please open up a ticket at our support center, so that we can share a solution for it? 
Regards,
Elvina
i want to deactivated my licence to activate it on my other site, how i can do this ?
Hello,
Just to let you know, all the products sold on the Envato marketplace come with a single website license. Which means that you can use a plugin on only one website.
However, in case you wish to switch to a new website and stop the usage of the Ultimate Addons from the current website, you can open up a ticket through our support center and share the current website URL, the new URL and the purchase key in the message body, so that we can help you with it.
Regards,
Elvina
i have send it, but i modify regulary my site, and i must to be able to use my licence as i can. I have send a support message, i hope to be helped. thanks a lot
I understand!
But, as mentioned above, we follow the Envato license policy and allow one licensed copy of a plugin to be used on a single website only. You cannot use it on two websites simultaneously.
Anyway, now that you have opened a ticket, we’ll help you deactivate it on the previous website.
Regards,
Elvina
I bought this product for tabs and the advanced tabs option is now showing up in my Elements. Help.
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look and help?
Regards,
Elvina
Is there a way to achieve this page’s features: http://clipper.eu/our-range/utility-lighters If this cannot do it, may you suggest any plugin plz?
Hello,
I am sorry, but I am not sure whether I understood your requirement. Do you wish to create a page like the one you showed or just the features section on the page?
In both cases, it is possible using the Ultimate Addons for WPBakery Page Builder. You just need to make sure that you have WPBakery Page Builder on your website.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
HELLO EVERYONE
We’re glad to be able to present Ultimate Addons with top notch customer service. If you have already purchased Ultimate & looking for some help, please sign up at our support center, post your question and our developers will be happy to help. We have awesome Video Tutorial Series you should check out as well.
If you are here to purchase Ultimate Addons and have pre-sale questions, please feel free to drop a comment.
Cheers! We look forward to serve you.
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hello sir before i buy this plugin
i want to ask about range slider
can range slider using this plugin build like this (see my screenshoot)
there are 2 “range sliders” and each other are interconnected
I mean if the “nilai pinjaman” is increased to 2,500,000 the loan amount becomes 2,500,000 too
and if the “lama pinjaman” is increased to 30 days the amount of “jatuh tempo pembayaran” will increase
the point is whether this range slider can be made multiple range sliders like the screenshot above?
if can how to, any tutorial sir? can i check before buy
thanks before
Hello,
Thank you for your interest!
I am sorry, but the range slider element accepts static values and therefore I fear this might not be possible.
I would suggest you to take a free test drive and try this at your end.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
any solutions for my problem sir? what elements do i have to use for the 2 slide ranges like the screenshot above?
Is there a reason the demo page hasnt been updated in years?
Hello,
There isn’t a particular reason for this.
We’ve been a little tied up with tasks and therefore, haven’t changed anything yet. Moreover, the demo pages reveal all that they have to and we believed that updating the core plugin was more important. That’s where we spent time.
But, we’ve already begun working on it and you’ll see a change soon.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
Pre-sale question: is there a way/element to do a toggle for pricing tables montlhy/annual? like this one: http://prntscr.com/kcxv1n
Hello,
Thank you for your interest in our plugin!
However, I am sorry, but this is not possible with the Ultimate Addons as of now. But, we do have it added in our to-do list and we’ll be working on it in the future. Since we are a little tied up with some urgent tasks and updates on priority, it is hard to share a definite ETA for this.
Please feel free to let us know in case you have any further queries.
Regards,
Elvina
Hello,
I have a question regarding an undefined variable error:
Is there a fix to hide this notice?
Thank you in advance, Arlind
Hello Arlind,
If you haven’t yet done so, could you please open up a ticket at our support center, so that we can take a closer look into your website and help you?
PS: Please consider renewing your support period and allow us to help you sooner.
Regards,
Elvina
Dear Elvina,
I don’t have support package this item, however you may forward the screenshot to your support team. Your developers can check whats the problem on file inside your plugin: ultimate_functions.php:228
Cheers, Arlind
Hello Arlind,
We just cross checked it at our end and could not replicate it. But, we are sure we’ll help you fix this soon.
You can still write to us through our support and we’ll help. We are here to help all our users. Renewing your support period just makes sure we get back to you on priority.
Looking forward to resolve your issue asap.
Regards,
Elvina
Hello – Having a strange issue occur here:
After downloading the latest or previous version of the plugin, and activating either one, all images on my site are broken. I tried the latest version first, and then after deactivating the plugin, all of the images begin to load again on the site.
My site is secure (Let’s Encrypt SSL). Running the latest version of WP Bakery (Version 5.5.2).
This has never happened before, so I am wondering if you have any insight.
Thanks
Hello!
That’s strange!
We haven’t heard of such an issue before.
have you opened up a ticket at our support center? If no, could you please do that, so that we can take a closer look and help you with it?
PS: Please consider renewing your support period and allow us to help you sooner.
Regards,
Elvina
Hi, I have found a bug where this plugin is not compatible with the WPML Access Toolset plugin. Its breaking the user roles and permission settings. Do you think you can provide a fix? Thanks
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look and help you soon?
Regards,
Elvina
Ok I just did
We’ll take a look and get back to you asap.
For the Stats Counter is there any way to have an external data source even if it’s just allowing shortcodes which generate numeric values as returns?
Hello,
Regretfully, this is not possible at the moment.
Please feel free to let us know in case you need help with anything else.
Regards,
Elvina
Can you please advise how to set a background image on the flip box like your sample row 4 on this page http://unlimited-addons.com/flip-boxes-addons-for-wpbakery-page-builder/? How can I set the round corner on the sample row 5?
Many thanks.
Hello,
I guess there is a misunderstanding. The demo page that you have mentioned does not belong to us. You can take a look at our demo page here.
Furthermore, I would suggest you to please open up a ticket at our support center, so that we can understand your requirements and help you better.
Regards,
Elvina
i see very peoples have issue with counter , that shown NAN not numbers, Should we have a specific feature in the template or something else?
Hello,
This often occurs when there are some other JS errors on your website. Since this is a JS based event, any other error on site will not let this be executed. Therefore, please check whether there are any other JS errors on your website.
I am sorry, but I do not see a purchased tag across your name. Looks like you’ve got this plugin bundled with a theme. Could you please contact your theme author for accurate help? Usually theme authors alter the plugin a little before bundling it with their theme. Therefore, it is best to contact them in times of need.
Hope you get a required solution.
Regards,
Elvina
hi, we have 3 licenses, plugin is current, but i see that you have full page demos that i dont see on our end. Please advise..thx in advance.
Hello,
Yes, the full page demos come as a part of our freebies.
Could you please open up a ticket at our support center, so that we can share them with you?
Regards,
Elvina
I have tried about 7 times to get the full page demos?? I have 3 licenses with you. Can you PM a url with access to the demos
Hello,
I am sorry for the inconvenience caused!
Could you please open up a ticket at our support center, so that we can share the demos with you?
Regards,
Elvina
Hi Elvina, I have opened tickets, i have 3 licenses and i still cant get access to the full page demos for over 23 days now!
Hi, I tried adding a support ticket – completed all fields but will not send
Could you please let me have the custom css code to position the image in the middle of the TechBullets two columns as it defaults to the top ?
PLease see screengrab -
https://prnt.sc/k8r6ti ThanksHello,
I just checked the form and it works all fine! Must have been a temporary issue.
Could you please try submitting a support ticket through our form?
I am sorry, but we cannot share any code here. Looking forward to hear from you.
PS: Please consider renewing your support period to make sure you receive a faster reply from us.
Regards,
Elvina
Using Row Backgrounds element makes your site not work on Internet Explorer 11. I’m adding row separators and it nukes my site. This has been a problem with Advanced Tabs before. When is the fix coming? Is there a work around?
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look and help you resolve things soon?
Regards,
Elvina
I did. You have yet to respond.
This plugin does not work on IE, the page does not load properly, no backgrounds etc.
That’s strange!
We usually reply to tickets with 24 hours on working days.
Could you please share your ticket ID, so that I can take a look at it?
Hi, could you update the YTPlayer library. many bug is fixed.
Thank you. it is a great addon
Hello,
Thank you for your kind words!
You’ll be happy to know that we are already working on it and we’ll release an update soon.
Regards,
Elvina
Hi. I need a video background that triggers a JS event when it finishes playing. Can I use any JS that interacts with youtube when using your video backgrounds or is there any way to achieve this? Either YouTube or hosted video is fine.
To be more specific, my question is, for example if using a YT video instead of self hosted, will the background video still trigger onStateChange?
And aside from that, is there an equivalent of this if I am self hosting the video?
Hello,
Could you please open up a ticket at our support center, so that we can take a closer look and help you resolve things soon?
Regards,
Elvina
Hello there,
i got this plugin with my theme, and when i try to create Advanced Tabs, and in settings Responsive Mode for Tabs i select Accordion, on my mobile device text is cuted, its not shovimg all text. If i under this settings select for Tabs, i can see all my text. Do you have any1 with this use? I have latest version of plugin. Best Regards,
M
Hello,
This is a known issue and we’ve already worked on a fix that is in it’s testing phase as of now. We’ll be releasing that soon. You can expect it out by early next week.
Regards,
Elvina
