Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

Hello, In this plug-in: Bookly – Appointment Booking and Scheduling Software System is it possible to set up a reservation only 2 weeks ahead?

Regards, Peter

Hi On the published form, the format of the date appears in french “mar, Avr, 17”. It’s not correct at all because in France, the last number is the year… And when I see “17” I think there’s an error (thinking “2017”) whereas 17 is the day. Furthermore, we use to put a capitalize on the day “Mar” (not “mar” because we could think it’s “mars” (march). By the way, we need to display the format like this : DD/MM (with numbers, no risks to think it’s a mistake…). How can I do that ? PS : in notifications emails, the format is correct (DD/MM/YYYY) so it’s only on the published form there’s an error. Thanks in advance,

Hello, I need help with the synchronization in google calendar, when a user book an appointment or is booked from the administrator, in Google calendar the registered reservation appears two hours later, how can I fix it?

The new services I have created are not showing in the appearance. I have assigned a staff member and changed the hours, and they are not changing in appearance either?

When press the Next button at step 1 nothing happens. I get the following error in the Developer Console

Uncaught TypeError: Cannot read property ‘top’ of undefined at scrollTo (bookly.js?ver=14.8:2664) at stepServiceValidator (bookly.js?ver=14.8:538) at HTMLButtonElement.<anonymous> (bookly.js?ver=14.8:548) at HTMLButtonElement.dispatch (jquery.js?ver=1.12.4:3) at HTMLButtonElement.r.handle (jquery.js?ver=1.12.4:3) scrollTo @ bookly.js?ver=14.8:2664 stepServiceValidator @ bookly.js?ver=14.8:538 (anonymous) @ bookly.js?ver=14.8:548 dispatch @ jquery.js?ver=1.12.4:3 r.handle @ jquery.js?ver=1.12.4:3

Hi,

I have a very worrying problem which i mentioned on the support page this morning.

Someone has booked through paypal, and the payment has gone through but Bookly is not showing the appointment on the system. So nothing in the calendar and no reduction in available time slots etc.

Well it does show a booking has been made but :

1. Doesn’t show any information and the APPOINTMENT TIME changes to whatever the current day and time is.

2. No confirmation email was sent to them or to us about the booking so we have no record of what they booked.

The only way we found out was through the email provided on their paypal payment so we emailed them directly to embarrassingly ask if and what they had booked with us.

Thankyou

Hi there, We are looking to change the sequence of collecting the booking how do we do so.

So first step is personal details, 2nd is actual appointment date

And then with first detail we want to also capture another date but it has nothing to do with the appointment itself.

please help

Hi I’m really happy about your plugin ! Awesome ! Would it be possible to modify the name of the attached ICS in the emails received ? Right now it is “booky_xxxx.ics”, and I would rather like to show “Ajouter à votre agenda” (“Add to your calendar”) because some clients can be afraid about ICS extension and could think that is a virus… If the name is clearier it could be better… And it could be the same name in all attached ICS… Thanks in advance

I discovered in this week that pressing the “Next” button does not bring me to the next step which is the Time step. It was working well before this. The only major change on our site is that our wordpress was auto updated to version 4.9.5 last week accidentally, but I have already roll back the update and the Bookly form is still not working. Additionally, I have debug a bit in Chrome and found that the ajax call with action = “bookly_render_time” got a “session_error” and so the form is kept at the Service step.

I made a request with ticket# 59250. Glad to have your follow up.

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

I like the look of Bookly but I can’t picture if it’ll work to replace the meeting room booking system on this site http://prcf.com.au/wspHome.aspx as it has some uncommon rules around member / non-member / charity pricing and also the pricing is un-uniform, e.g. 1h may be 22 but 4 may be 33.

The free version doesn’t allow me to test this out and you don’t offer a free trial. Is there a way to get a refund after a couple of days if it doesn’t do what I want? Thanks

The plugin doesn’t sync well with Google Calendar at all. It shows that it is connected however the unavailable times are not taken into consideration and the appointment time is not added to the Google Calendar. What could be the issue?

Hello. Thank you for your interest in Bookly.

We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.

To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.

Please expect an answer on the next working day, though almost always we reply sooner

Kind regards, Ladela Team

I am not happy with bookly. I am not happy with having to go to the back end of my website to book an appointment.

I have not even used it for one client. I would like the $89 returned and I can uninstall it from my site.

Thank you

Hi, It says in your documentation that a editor or contributor can view the bookly calendar and add/remove appts. Now I made a user under both of these rules and this is not showing up in the wp-admin area for the user editor or other.

Can you confirm why this is, bug? thanks

Hello Good Day,

I have recently purchased your plugin, I would like to find out how to set the calendar as my default (main) page on the website so when my clients book they can see the calendar to select their days.

Hi,

I have a problem, if you could please help me… Everything was working fine and I dont know why, since today on my backend calendar everything is blank, i can only see the different teams but everything else is blank, tried to unistal and instal again, tried on a few computer + different browser, it is the same everywhere.

Hope you can help, it is urgent for my work.

Thanks in advance.