6589 comments found.
Please check your mail
Inside a user when going to Automations I want to deactivate and is thinking I want to eliminate and is thinking …
it never finishes executing the task and it does not erase or deactivate the automated task.
Hello @alexrickert. Not sure if I understand correctly. Can you explain a little bit more? Please shoot us a message through our profile/support contact form. Thank you.
it is simple. When I want to eliminate something, it does not stop, it is left thinking and it does not finish erase.
What did you try to eliminate?
Preciso que ativem a opção do pagseguro, para o brasil ou integração com whmcs tem alguma previsão sobre isso?
Entendo o problema é que aqui no brasil não existe como cobrar, pois o paypal não da suporte para as opções oferecidas no brasil, vocês teriam alguma solução para cobrança ?
Se fizessem um addon no whmcs resolveriam
Thank you for your interest in our product. What do you mean by “WHM integration”?
colocar um addon para usar a estrutura de cobrança do whmcs, assim ativaria o plano pelo próprio whmcs e a cobrança também
It would be a great feature to have. We will consider adding it to our future release. Thank you for bringing it up to us.
Hi, Nice job, Some question 1. An important question for me, Do you have any plan for using nosql (like mongoDb)? I think you know that with huge sending, track table will be more than 1 billion records and mysql not really scalable?
2. Can we extend acellemail in some part like payment, video to gif for email builder … ? 3. can we use php composer directly?
3. Surprising that we can’t use pure html for create or edit (seems just drag drop)
Hello @majid1f. Thank you for your interest in our product.
1. We do not plan to switch to MongoDB in a near future. It would be a very big change.
2. Yes, Acelle Mail comes with fully open source. You can customize it the way you desire.
3. You can go to the View Source menu to see raw HTML of the email content.
Hi, There are some problem when I open the mail on my mobile device. Some elements/pictures are not responsive. When I put two column picture to template, it’s displaying on desktop normally, but when I open on my mobile phone, columns converted to rows and pictures streching to both side. See attached screenshots.
And the other problem is about the footer, I can’t align footer to center. It looks centered on the template, but it looks different when I send an email.
Desktop view (two colums and footer) https://www.dropbox.com/s/gcimy8wxmsi4dg7/Screenshot%202018-04-11%2008.50.38.png?dl=0 Mobile view (stretched images) https://www.dropbox.com/s/qpjsb3rafw885g1/IMG_424A87746416-1.jpeg?dl=0 Template footer section: https://www.dropbox.com/s/bd0w28qbum9jjma/Screenshot%202018-04-11%2008.52.13.png?dl=0Hello @cryptooth. Thank you for reporting the issue. It is a compatibility issue on certain devices for certain type of email templates. We are working hard to make it work more consistently. Regards.
Hello,I will like to request for my website to be updated to the latest version of this software. Also my login page does not have the splash images as seen on the demo. Please what is the next step as I need the latest version of this solution and do not want to crash my database in anyway. I need urgent assistance with this please. Thank you
Hello @DennisHooper. You can perform the upgrade yourself from the admin dashboard: Setting > All Settings > Upgrade Manager. Just follow the instructions there to go. Let me know if you run into any problem, we are willing to help. Regards.
Hello Support I have a VPS that run OpenLiteSpeed. Can I install Acelle on that.
Hello @rwazeralie. Actually we did not test much with OpenLiteSpeed. Acelle Mail is known to work best with NGINX and Apache. Regards.
“You are on a version that is not supported by this update, last supported version is 3.0.10” Any chance to get an update for my 3.0.6? Also I sent an email about responsive problems in almost all Outlook versions but till today no answer. Could these problems be solved by a new update?
Hello @Webschoepfer. Please shoot us a message through our profile/support contact form. We will provide you with the upgrade package for 3.0.10. After upgrading to 3.0.10, you can go directly to the 3.0.14 version. Regards.
Hello, we are waiting for your help from March 1, 2018 because the task on the server does not work with the acelle program and you do not provide us with the adequate support. Please tell us if it is possible, or otherwise you will be asked to return the money because your service is not suitable for the clients.
we have reviewed the creation of the cronjob which we have done with all the steps, but it does not work correctly and continues the error of uploading the list and canceling tasks, could you help us create the task?
Hello @grupoalien02. Please check your mailbox for our response. Thank you.
hello, i bought your script but the documentation was not included in the archive. Can you provide me the documentation ? Thank you in advance
Please i have an error when i try to login for the first time :
PDOException in Connector.php line 55: SQLSTATEHY000 Access denied for user ‘homestead’@’localhost’ (using password: YES)
Can you help me, thank you
Hello @clemstrulu. Can you just provide us with access to your webapp as well as cPanel/SSH access so that we can troubleshoot it for you?
No sorry i can’t provide you a full access to my webserver. Do you have some idea about this problem ? Thank you in advance 
????
i’m not the first one having this issue, what was the solution ???
We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
I’ve sent the login details and still no reply
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
Hi there,
I’m interest your products. Can you install it for me and for free?
thanks
Thank you for the purchase We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon If you still cannot get it to work, we are willing to help then.
smtp is not working, I have sent several emails. No response, no result. When would you inform me?
Hello @celecele. We are overwhelmed by your tons of emails. As a result, we dont know where to start from. Moreover, each time an email arrives, it may be assigned to a different staff: so please only send it in one thread so that we can better handle your case. Can you just send another email describing the issue as well as providing us with access to your webapp + your hosting server so that we can troubleshoot it for you?
Purchased items login and sign up page and demos login and sign up is not same. Purchased login and sign up pages, there is no coursel. Why?
Hello @themePsyche. Can you provide us with access to your webapp so that we can check it?
Is there any way to disable email verification process? We are planning to use AcelleMail for closed group subscribers and dont want to pay any 3rd party email verification company to verify own email addresses.
Thanks in advance.
Hello @cryptooth. You can just proceed with sending anyway, verification is optional. You can still send to unverified contacts if you want. Regards.
Hi. I can’t create ne campaing. I have 4 subscriber in my test list. But I can’t create e new campaing, because of no list??
Check the screenshot:
https://www.dropbox.com/s/6cf1t365fy86byi/Screenshot%202018-04-10%2021.46.15.png?dl=0 https://www.dropbox.com/s/3sfckjmxnxymy0y/Screenshot%202018-04-10%2021.46.28.png?dl=0 https://www.dropbox.com/s/3sfckjmxnxymy0y/Screenshot%202018-04-10%2021.46.28.png?dl=0 https://www.dropbox.com/s/dhpv3cd0zkb4enq/Screenshot%202018-04-10%2021.49.35.png?dl=0Let me know if you are not familiar with setting up cronjob, we can help then
problem solved after re-creating cron jobs.
Great news
hi,
Error executing “SetIdentityFeedbackForwardingEnabled” on “https://email.us-east-1.amazonaws.com”; AWS HTTP error: count(): Parameter must be an array or an object that implements Countable
domain already verifeid with amazon ses. please help me
Hello @nimosy. Please shoot us an email through our profile/support contact form. We can provide you with a patch for it. Regards
Hi I have re-installed the software as requested, now I keep getting Whoops, looks like something went wrong everytime I want to save anything, can you please help
Hello @foxyr. Then please provide us with access to your new installation so that we can troubleshoot it for you. Regards.
ERROR: PHP IMAP Extension is required. ERROR: PHP Fileinfo extension is required….
So what can I do ? when I press F12 , the page code say: ...Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Hello @dominicgl. As the error message suggests. You will need to enable the PHP Imap extension on your hosting server. It is ON by default on most servers. It is an easy setup. If you are not sure how to do it, please just provide us with access to your server so that we can check it for you. Regards.
Hi, Does Acelle support SES API? With SMTP is would take me probably a few days to send to 30,000 contacts, whereas with the API it takes 1hr.
Hello @dtective. Thank you for your interest in our product. Yes, we do support SES API (besides traditional SMTP connection). For your information, we also support the API way for the other services like: SendGrid, Mailgun, ElasticEmail, SparkPost…
I tested my SMTP setting on demo version and it worked fine for me and sent an email from there. But now i purchased and installed on my server and it is not connecting SMTP server with same setting. Please answer me for this.
Hello @celecele. We are working on your inquiries and will be back to you shortly via email. Thank you.
