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Discussion on Acelle - Email Marketing Web Application

Discussion on Acelle - Email Marketing Web Application

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6589 comments found.

Good morning I’m trying to update by the system is more appearing is this message “You are on a version that is not supported by this update, last supported version is 3.0.10” as I update now? Thank you!

Hello @fabriciofernandesst5. Please check your mailbox for our response. Thank you.

Why you do not answer my questions?

Hello @celecele. We are working on your inquiries and will be back to you shortly via email. Thank you.

Hi, i like your script but i have a question. If i send out a message to customer, and the customer respond. Can i be able to view it from your script? Similar like inbox mail? If not where will it does? Thanks

Hello @andymike123. Thank you for your interest in our product. You can set up the REPLY TO email address for your campaign, then if recipient clicks on Reply button, it will be addressed to the REPLY TO email address you specify. Regards.

I am facing with problems. Please have a check your email.

Hello @celecele. We are working on your inquiries and will be back to you shortly via email. Thank you.

Hello. I’ve replied your mail. please check, still having that issue

Hello @kayshow9ja. Please check your mailbox for our response. Thank you.

I tested my SMTP setting on demo version and it worked fine for me and sent an email from there. But now i purchased and installed on my server and it is not connecting SMTP server with same setting.

Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks

Sending server smtp is not working. Please check your email.

Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks

Is there any site that is working perfectly with this script? Anyone? I need your help.

Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks

Hello – considering this app. Can you exclude a list from the sending campaign? What I’m really wanting to do is select by ‘leads’ list to send a campaign, but be able to EXCLUDE any email that is on another list.

Thank you for your interest in our product. You can create a Segment for a list, filtering out the subscribers that you wan to send emails to (rather than the whole list). You can check it out on our demo site. Regards.

Does it work with mysql and PHP 5.6? Is it compatible with Portuguese language? Can I use app.mailjet.com as smtp server?

Best

Regards

I got this error ’’xpected response code 220 but got code ””, with message ””’’ How to fix it? Please.

Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks

“Connection could not be established with host” I found this error in smtp setup. smtp account info are correct. Double checked. It works on your demo site but not on my site. Please check your email I have sent emails.

Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks

Hello, why my emails are been sent to special offers instead to Main.. Whats the problem?

There are many factors that impact INBOX delivery, including
  • The reputation of your domain which you send email on behalf of
  • The reputation of your sending server’s IP address
  • Email’s compliance to internet standard (DKIM, SPF, DMARC, etc.)
  • Email content
  • The actual recipient’s server policy

In conclusion, we cannot make 100% sure that emails will go to recipient inbox as it is not always clear whether an email is SPAM or not. However, employing all the measures above will make it more likely to reach recipients’ inbox

Hello. I have an issue. When i try importing contacts into my List. It just keep Loading forever..(Just shows starting and never imports). What could be the issue?

How long will it take you guys to reply …?

Hello @kayshow9ja. Please check your mailbox for our response. Thank you.

Could your script work on https?

Yes, just configure your hosting server to use HTTPS first, then install Acelle Mail normally.

How to make it work on HTTPS? I have uploaded the script – installation runs ok from HTTP, but doesn’t run correctly on HTTPS. How to fix it?

Hello @goryn. Please check your mailbox for our response. Thank you

My import is not working and I am doing everything right according to the sample csv… it just say: Please wait for import to complete… and that takes forever …. please help

Thank you for purchasing our product It seems you did not setup the cronjob on your hosting server yet Cronjob is needed for actually sending email campaigns, updating the listing as well as verifying/importing/exporting Please go to Admin View > Setting > All Settings > Background Job Then capture the cronjob generated by Acelle Mail and install it into your hosting server. If you are running on cPanel, you can find it here: http://kb.xyzscripts.com/wp-content/uploads/2012/04/1.png

Let me know if you are not familiar with setting up cronjob, we can help then

Hi it seems i can’t get any data such as open, click rate etc can you help is there any setting! thanks

Hello @foxyr. Please check your mailbox for our response. We are working on your issues and will keep you informed. Thank you.

Hi I have re-installed the software but I am still having some issue, now I can’t set bounce, change plan etc all I get when I save is the following message Whoops, looks like something went wrong. Can you help, I need to run my business and I can’t spare too much time trying to fix the system. Thanks

Hello @foxyr. Then please provide us with access to your new installation so that we can troubleshoot it for you. Regards.

Hello, presale question: In order to create accounts for multiple resales what is the license that I have to buy .. As I understand it, I can use this plugin to create my own marketing email marketing site. Also, will the use be in white mark with my logo and my information. Finally, can I import HTML email creations from another builder and save them as a template. Thanks in advance.

Hello @accessoumissions. Below are our answers for your inquiries

1. Yes, once purchased. You are free to use it the way you desire, you can customize the logo/text to reflect your own brand (Acelle Mail does support rebranding feature in the admin dashboard)

2. You cannot change the default template builder. However, you can just use your own custom template which is made by another designer. Just import the template to Acelle Mail to use it

3. Yes

Regarding the extended license. You can just buy the regular license now ($49) then you can upgrade to the extended one without buying it twice. Regards.

Thank you very much and have a nice day

:) look forward to your purchase

hey louis, have emailed you our server details we are facing issue while installation can you help us out.

Hello @crusin. Please check your mailbox for our response. Thank you.

My campaign showing 0/4 sent status done. Why emails Failed to deliver every time. Cronjobs working fine I think, because import is working. Smtp is working because test email and campaign test email both are working. I think I’m missing something because I shifted my application to the sub domain. Please help me

Hello @sunithams. Please check your mailbox for our response. Thank you.

Sorry I haven’t received any mail regarding this issue..

Hello @sunithams. I’ve just sent another message, did you get it?

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