6589 comments found.
Good morning I’m trying to update by the system is more appearing is this message “You are on a version that is not supported by this update, last supported version is 3.0.10” as I update now? Thank you!
Hello @fabriciofernandesst5. Please check your mailbox for our response. Thank you.
Why you do not answer my questions?
Hello @celecele. We are working on your inquiries and will be back to you shortly via email. Thank you.
Hi, i like your script but i have a question. If i send out a message to customer, and the customer respond. Can i be able to view it from your script? Similar like inbox mail? If not where will it does? Thanks
Hello @andymike123. Thank you for your interest in our product. You can set up the REPLY TO email address for your campaign, then if recipient clicks on Reply button, it will be addressed to the REPLY TO email address you specify. Regards.
I am facing with problems. Please have a check your email.
Hello @celecele. We are working on your inquiries and will be back to you shortly via email. Thank you.
Hello. I’ve replied your mail. please check, still having that issue
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
I tested my SMTP setting on demo version and it worked fine for me and sent an email from there. But now i purchased and installed on my server and it is not connecting SMTP server with same setting.
Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks
Sending server smtp is not working. Please check your email.
Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks
Is there any site that is working perfectly with this script? Anyone? I need your help.
Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks
Hello – considering this app. Can you exclude a list from the sending campaign? What I’m really wanting to do is select by ‘leads’ list to send a campaign, but be able to EXCLUDE any email that is on another list.
Thank you for your interest in our product. You can create a Segment for a list, filtering out the subscribers that you wan to send emails to (rather than the whole list). You can check it out on our demo site. Regards.
Does it work with mysql and PHP 5.6? Is it compatible with Portuguese language? Can I use app.mailjet.com as smtp server?
Hello @orengo. The answer is YES for your 3 questions 
OK
Best
Regards

I got this error ’’xpected response code 220 but got code ””, with message ””’’ How to fix it? Please.
Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks
“Connection could not be established with host” I found this error in smtp setup. smtp account info are correct. Double checked. It works on your demo site but not on my site. Please check your email I have sent emails.
Hello @celecele. Please check your mailbox for our response. We are working on the issue and will keep you informed. Thanks
Hello, why my emails are been sent to special offers instead to Main.. Whats the problem?
- The reputation of your domain which you send email on behalf of
- The reputation of your sending server’s IP address
- Email’s compliance to internet standard (DKIM, SPF, DMARC, etc.)
- Email content
- The actual recipient’s server policy
In conclusion, we cannot make 100% sure that emails will go to recipient inbox as it is not always clear whether an email is SPAM or not. However, employing all the measures above will make it more likely to reach recipients’ inbox
Hello. I have an issue. When i try importing contacts into my List. It just keep Loading forever..(Just shows starting and never imports). What could be the issue?
How long will it take you guys to reply …?
Hello @kayshow9ja. Please check your mailbox for our response. Thank you.
Could your script work on https?
Yes, just configure your hosting server to use HTTPS first, then install Acelle Mail normally.
How to make it work on HTTPS? I have uploaded the script – installation runs ok from HTTP, but doesn’t run correctly on HTTPS. How to fix it?
Hello @goryn. Please check your mailbox for our response. Thank you
My import is not working and I am doing everything right according to the sample csv… it just say: Please wait for import to complete… and that takes forever …. please help
Let me know if you are not familiar with setting up cronjob, we can help then
Hi it seems i can’t get any data such as open, click rate etc can you help is there any setting! thanks
Hello @foxyr. Can you just provide us with access to your webapp so that we can troubleshoot it for you? Meanwhile, are you sure you did create REGULAR campaigns (rather than PLAIN TEXT campaign, which does not support open/click tracking)?
Hi I did sent a regular campaign I will send you the login details shortly thanks
Hi I have sent you access to cpanel couple of days ago but I haven’t had any news since can you update me? thanks
Hello @foxyr. Please check your mailbox for our response. We are working on your issues and will keep you informed. Thank you.
Hi I have re-installed the software but I am still having some issue, now I can’t set bounce, change plan etc all I get when I save is the following message Whoops, looks like something went wrong. Can you help, I need to run my business and I can’t spare too much time trying to fix the system. Thanks
Hello @foxyr. Then please provide us with access to your new installation so that we can troubleshoot it for you. Regards.
Hello, presale question: In order to create accounts for multiple resales what is the license that I have to buy .. As I understand it, I can use this plugin to create my own marketing email marketing site. Also, will the use be in white mark with my logo and my information. Finally, can I import HTML email creations from another builder and save them as a template. Thanks in advance.
Thank you for a quick answer if you wnat me to buy your app cause you have a sall for the next 2 days only
I must be able to use or translate your application in French. That is possible?
Hello @accessoumissions. Thank you for your interest in our product. We do not include French translation, however, you are free to translate it to French or any language you desire using our Language/Translation tool included, which is very convenient for translating directly in the Admin dashboard.
Bonjour, question de prévente: Afin de créer des comptes pour plusieurs reventes quelle est la licence que je dois acheter .. Si je comprends bien, je peux utiliser ce plugin pour créer mon propre site de marketing marketing par courriel. Aussi, l’utilisation sera-t-elle en marque blanche avec mon logo et mes informations. Enfin, puis-je importer des créations de courrier électronique HTML à partir d’un autre générateur et les enregistrer en tant que modèle. Merci pour une réponse rapide si vous me demandez d’acheter votre application parce que vous avez un appel pour les 2 prochains jours seulement
Merci d’avance.
an other prebuy question. Can i use other custom HTML for the ’’page form layout’’ Is it compatible witn mail theme bulider suche ’’Koble’‘ Thank you
Hello, I am extremely disappointed and I do not know how to explain to me the sutuation that I find distressing. I asked in my recent questions to have answers to my questions in order to buy or not your application. That this is at 50% off until March 31, 2018 $ 100 instead of $ 200 for the expanded license). Well I open my computer this morning, March 31, still no response from you but phew! always off. I tell myself I’ll wait a little longer, give him time to answer. And then 14:30 I come to buy the app and bam! $ 200.00. I want to buy as promised in the $ 100.00 ad the extended license not $ 200.00. This is false representation. I hope to have a return as soon as possible. I will also write to envato to explain the situation. Wishing that everything be settled
Hello @accessoumissions. So did you purchase it at the full price? Then please shoot us a message through our profile contact/support form, we will be back to you shortly. Regards.
Hello, no I did not buy at a high price. But I will be happy to buy it at the advertised price (discount) when I wanted to buy it. I understand that the situation is probably due to bad timing. I’m waiting for your answer. Thank you and have a nice day
Hello @accessoumissions. So I think you can just go with the Regular License for now ($49), then you can upgrade the licence in the future if you love it.
Hello here are some questions pre purchase. If I want to resell accounts to my clients which license should I buy. If the regular license is ok I will buy this one. If not I will buy the expanse, but has $ 99.00. you mentioned that the application was a discount and then in the middle of the day the price has changed. Envato replied that you were responsible for the price change before the March 31st deadline. I do not want to pay $ 50 and then another $ 200 for nothing. Also kindly answer my other questions that have not been answered. 1. Hello, presale question: How do I understand it, I can use this plugin to create my own marketing email marketing site. Also, will be used with my logo and my information. Finally, can I import HTML email creations from another builder and save them as a template. Thanks in advance. 2.Another prebuy question. Can i use other custom HTML for the ’’ page form layout ’’ Is it compatible with witn mail theme bulider suck ’’ Koble ’’ Thank you 3.Hello, pre-sale question: In order to create accounts for several resales what is the license that I have to buy .. As I understand it, I can use this plugin to create my own email marketing marketing site. Also, the use will be in white mark with my logo and my information. Finally, can I import HTML email creatives from another generator and save them as a template. Thank you
Hello Louis, Still sorry for all his insistent questions and the situation in which I am (I should have bought it a day earlier, loll). I am waiting for your answers.
Hello @accessoumissions. Below are our answers for your inquiries
1. Yes, once purchased. You are free to use it the way you desire, you can customize the logo/text to reflect your own brand (Acelle Mail does support rebranding feature in the admin dashboard)
2. You cannot change the default template builder. However, you can just use your own custom template which is made by another designer. Just import the template to Acelle Mail to use it
3. Yes
Regarding the extended license. You can just buy the regular license now ($49) then you can upgrade to the extended one without buying it twice. Regards.
Thank you very much and have a nice day
look forward to your purchase
hey louis, have emailed you our server details we are facing issue while installation can you help us out.
Hello @crusin. Please check your mailbox for our response. Thank you.
My campaign showing 0/4 sent status done. Why emails Failed to deliver every time. Cronjobs working fine I think, because import is working. Smtp is working because test email and campaign test email both are working. I think I’m missing something because I shifted my application to the sub domain. Please help me
Hello @sunithams. Please check your mailbox for our response. Thank you.
Sorry I haven’t received any mail regarding this issue..
Hello @sunithams. I’ve just sent another message, did you get it?