6591 comments found.
i face problem uploading template and adding contacts, this was happen from the time i updated to the last ver.
Hello @nasrkhatib. What is the problem you got? Can you take a screenshot of the error?
I did not find any documentation on how to install this on my server. Can you help?
Thank you for the purchase. We have the installation & getting started guideline included in the guideline/ folder of the software package you download from CodeCanyon Please check it out and let us know if you still cannot get it to work, we are willing to help then
A serius problem after 3 months on my Acelle SaaS..the system does not send any confirmation email (double optin) for any list, even if the option is checked. Followup messages are sent directly by skipping the confirmation email. What happened?
Hello @netbcom. Please check your mailbox for our response. Thank you.
problem still not solved. the system does not send any confirmation email (double optin) for any list, even if the option is checked. Followup messages are sent directly by skipping the confirmation email. Please support for solve this problem thanks
Hello @netbcom, please check your mailbox for our response. Thank you.
Hi, I have tested your fix, but still not 100% ok, please check your mailbox for details ( ew fix required). Thanks
Hello @netbcom. Please check your mailbox for our response. Thank you.
Hi, a reply for you… check please..
Example:
1) you subscribed a Form for “List A” 2) The system now send correctly the email confirmation for subscription 3) Also even if YOU DO NOT click on the confirmation link in the email, all automatic and programmed messages maked for “List A” in “Automations” section menu they are also sent from the system to you
This is not good, the system must send all messages maked for “List A” in “Automations” only after subscribers click on the confirmation link. Please fix this too. I hope you understood for a check / fix
Hello @netbcom. Please check your mailbox for our responses. Thank you.
hi team i have plane to buy this script and plugin but i have one question ? i have used your demo
but unfortunate have some error
i have create the test list => then i have add new Subscribers =>
then when i seen the list there is showing 0 Subscribers
and if i am going to create the new Campaign there is not showing test list also
tell me the proper demo ill buy now only
kindly reply fast i am waiting here to buy i hope to wait your replay…..
Hello @thinkbigcreations. Thank you for your interest in our product. Actually, it is a limitation of the demo app. We have to restrict user input in order to secure our demo app. It will work normally in a real environment. Thank you.
ok thank you so much for replay and one more ? your plugin can i change my branding ?
Hello @thinkbigcreations.Acelle Mail lets you customize the user interface (UI) text in all areas of the webapp (titles, labels, tooltips, links/buttons, forms…)
1. Go to Admin view > Settings > Language
2. Click on the Translate button next to the language you are using (or add a new language)
3. Typing the new UI text you desire in the editor
4. Click the Save button to save your changes
You can also change the default Acelle logos in the Setting > General dashboard to make it your own brand
Pre-Sales question Can I create an automated email marketing campaign as explain in this link https://www.campaignmonitor.com/resources/guides/email-automation/
Hello @takshido. Thank you for your interest in our product. I’m not sure if the features Acelle Mail offer do match those of campaignmonitor.com. Please check out our demo app to experience it. Hope you will like it. Thank you.
ERROR: Please disable the open_basedir setting to continue. if i disable the open_basedir,my host will become Danger,how to resolve it?thank you
Hello @beixiaoyi. Please check your mailbox for our responses. Thank you.
Hello, I saw your plugin for wordpress to sync the clients. Is any option or will be a option to sync also the orders from woocommerce? To see on mail campaigns the sales statistics ? Like the mailchimp have.
Hello @lef697. Thank you for your interest in our products. Can you explain a little bit more about “sync orders”? Regards.
Hello, Thank you for your fast reply!
Mailchimp beside the contacts/customers sync to mailist has also option (woocommerce, prestashop, magento etc plugin) to sync the orders made by a specific mail campaign. please see this campaign and its order results https://www.screencast.com/t/TcgeQ3EKH
I saw this https://codecanyon.net/item/acelle-connect-wordpress-plugin-for-acelle-mail/21360515 and I think it will be useful to add the below options 1. order upload/sync 2. A checkbox to checkout page so let the customers to choose or not to subscribe to a list.
Regards
Hello @lef697. Thank you very much for the details. We will consider adding the “sync orders’ email addresses” to our future releases to make it compatible with those ecommerce plugins.
Good!
How do i change the email headers prefix?
X-Acelle-Subscriber-Id: , X-Acelle-Sending-Server-Id: , X-Acelle-Message-Id: , X-Acelle-Customer-Id: , X-Acelle-Campaign-Id: , Precedence:
Hello @Nikhil9544. They are the default headers added to every email sent out. We do not support changing them in the UI yet. However, you can edit the source file to adjust the value the way you desire, you can find the setting in app/Model/AbsCampaign.php file. Thanks
Timeout Getting Lock – How to solve this problem
Hello @pphlucas. Please check your mailbox for our responses. Thank you.
Is possible schedule email with rss feed ?
Hello @tomikallanxhi. Thank you for your interest in our product. Unfortunately we do not support RSS feed yet. We will consider adding it to our future release. Thank you.
Can you please give me a quick example of how to set-up and configure an autoresponder that replies immediately (or with a time delay) to anyone who writes an email to AUTO-REPLY@MYDOMAIN.COM
I looked at the Automations tab in the demo, but I don’t see how this can be used to reply to a single user. It seems like it only replies to full lists? If you can show me a step-by-step for setting up a simple auto-responder then I can purchase the product.
Hello @SamStarchild8. The automation feature works for list as well as individual. However, we do not support the scenario you provided, we will consider adding to our future release. Thank you.
Would be great to have subscribers stats,like how many emails have been sent, opens, clicks, bounce, some kind of history of the subscriber.
Hello @rubenr11. Thank you for bringing it up to us. Agree they would be very helpful features. They are already in our backlog and will be included in our future releases. Thank you.
If i use licence with one domain then again can i change the domain name and use this licence again?
where are form i can change (© 2017. Acelle Email Marketing Application by acellemail.com) and i want to replace my company name with Acelle?
Acelle Mail lets you customize the user interface (UI) text in all areas of the webapp (titles, labels, tooltips, links/buttons, forms…)
1. Go to Admin view > Settings > Language
2. Click on the Translate button next to the language you are using (or add a new language)
3. Typing the new UI text you desire in the editor
4. Click the Save button to save your changes
You can also change the default Acelle logos in the Setting > General dashboard to make it your own brand
Thank you
I already got it ….
hi , can users send bulk email without stetting smtp , my hosting allowed only 200 email per day how that gonna effect
Hello @sami009. You can set it that your users can send without having to configure the SMTP service (they will send through your own SMTP services – added by admin). Regarding the sending limit, it is recommended that you go with a 3rd service provider like SendGrid, Mailgun, Amazon SES… they offer free thousands of emails monthly. Acelle Mail does support connecting to these services through their API or SMTP
Hi Import file is not working i have drop a mail also but didn`t get any reply
Let me know if you are not familiar with setting up cronjob, we can help then
Hi i tried but its not working can you do it for me…if i iam trying to cansel it, it dosen`t cansel ( Box shows ddd) and doesn`t stop i have shared all credientails on mail.
Hello @Manoj45. Can you provide us with a screenshot of the “Box shows ddd” error? Also, please provide us with cPanel or SSH access, then we can check your cronjob setting (please send it through our profile/support contact form). Thank you.
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I’m still waiting for RTL support, please work on this in next update. tnx
Hello @arvin20. Thank you for your patience, however, I’m afraid it will take us longer time than expected to have it supported. If it is critical for you, you can consider hiring a dedicated developer to convert the current UI for you.
Hii, i have installed the application and after the installation i cannot add import contact to the list, if i manually add a contact also its showing 0 subscribers, and when i try to create a campaign there in choose drop down, our list are not there to choose please assist us soon as possible
Let me know if you are not familiar with setting up cronjob, we can help then
thank you, we setup the cronjob and its working now but the problem now we are facing is when sending email campaign to 100k , 200k its saying 81 and 86 sent.. and status shows campaign is done. we create several campaign with genuine email but still its not going more than 86. why is it ? anything we need to to setup ? what is the fitness setup in each list ?
Hello @Ishwaan. Can you provide us with access to your webapp so that we can troubleshoot it for you? Please shoot us an email through our profile/support contact form. Thank you.
We have sent our webapp access through the support before 3 days and still we did not get any updates.. please give us a support soon as possible.
Hello @Ishwaan. It seems our last message did not reach your inbox. I’m copying it here:
Hello Abdulla Thank you for the purchase as well as the issue report Can you also provide us with admin access to your Acelle webapp?
Please shoot us a message then, we will be back to you shortly
i have already sent the admin access as you asked through the support section, for your clarification i have sent you another email with all the access details. please check and give us a support soon as possible. Thank you
Hello @Abdulla. Please check your mailbox for our response. Thank you.
can we contact you via skype or whatsap please ? we did not get any emails
Let me know if you are not familiar with setting up cronjob, we can help then
Can i know what is Fitness in email server ?
When it comes to deliver your campaign emails, if you have more than one sending server available, they will be selected based on a random selection algorithm. That is, when assigning a sending server to a mail list, you can specify the FITNESS value for the assignment
Suppose you have two sending servers:
- SMTP 1, fitness=30
- SMTP 2, fitness=70
So, out of 100 emails sent out, 30% of them will be sent using SMTP 1 and 70% by SMTP 2 (randomly) Also if one server is exceeding the sending limit, Acelle Mail will not try to select it and switch to the other ones
So, you can add as many servers as you desire, remember to setup the server’s sending limit as well as assigning the right FITNESS value for it
Hello @ngpnir. We do support PayU Money which is available for India. Didn’t it work for you?
Hi Louispham, thanks for the reply, but paytm is free from any transaction charges so mostly used by many… and hence my preference too.
Hello @ngpnir. Thank you for bringing it up to us. We will consider adding it to our backlog for our future releases. Thank you.
