6591 comments found.
Before I purchase, can you please tell me the answer to the following:
>> In the automations trigger section, when creating multiple conditions in Custom Criteria, are these conditions used together with AND or with OR logic?
For example, is it possible to have multiple trigger criteria using AND such as:
Year born > 1990 AND Month Born = February?
There seems to be no drop-down menu for chosing between AND / OR when creating custom criteria
Hello @SamStarchild8. Thank you for your interest in our product. It is AND condition (which makes more sense)
That’s great!
Hi,
I trying run a campaign in customer view but I couldn’t able select list on it. I have already list and subscribers.
Thanks in advance.
Let me know if you are not familiar with setting up cronjob, we can help then
Thank you!
i’m trying to test campaign but in templates tab, it showing “Saving template screenshot…” issue.
i couldn’t able to go next.
Hello @absolin_co. It seems you are using cPanel on your hosting server. Then please make sure you DO NOT turn on the security mod for the domain. See my screenshot here
Hello Louis,
I have 2 questions: 1. How can I get the login view as from your demo? I mean the split view. Left view a slider with some USP’s and right side the login/register form
2. I’m trying to setup Amazon SES API but it’s working for me. I’m getting an error but I’m not sure if I did it right. Do you have some of guideline how to setup Amazon SES API properly? So far I have my account, but I think something got wrong with the IAM setup to get my credentials. Do you have some kind of support system/platform where I can submit a ticket to double check it for me please?
Thanks!
Hello @codeagencybe.
1. The demo page is for our future version of Acelle Mail, hopefully we will have it included soon
#2. It seems the API KEY PAIR does not have enough permission from AWS. Please try again, this time, please create a key from your root account (not IAM account) http://prntscr.com/e9zmuq Confirm: http://prntscr.com/e9zmkf Create a new key http://prntscr.com/e9zne3Then create a “Amazon SES API” sending server in Acelle Mail using the key pair you obtain from AWS and you are ready
I had sent an email my queries 10 days back. but still i didnt receive any responses from your end. Hence, i am posting copy of that here
1. I am looking for spam score checker tool? Can you tell me when this feature will be implemented?
2. I need feature to send Transactional Email with API also. For this can i purchase AMAZON SES and integrate with your application? By this way we can make this as Transactional Correct. Please explain me if i am wrong.
3. What about support? If i faced any issues how can contact. is there any Number or Mail support? and will you people help us to start configuring such as sending servers, bounce handler etc.
4. I am bit confusing on sending servers, bounce handlers, feedback loop handlers, sending domains and email verification servers. My question is, do i need to purchase any external servers or virtual servers for this? Please explain briefly to understand above these.
5. We are looking for purchasing extended license to sell others. for this, we plan to go for basic license for our purpose, and once we satisfied with these can i extend the license to sell?
6. where can i see bounce and click report of campaigns which sent(from user perspective not admin)?
7. Can i remove copyright info in the bottom of page? we want to display our company name in that.
8. Is there any threshold value to send mail at a time. i.e If user tries to send 10,000 emails or more than that, what will happen? Will application supports high volume of mail count at a time? Please tell me if your application has any limits.
Thanks! Bala
Hello @tsoftbala. Please check your mailbox for our response. Thank you
Hi, I try to access with customer view in my mobile phone. But, why the footer on the top section. Thanks.
Hello @nurrohmat. Could you please take a screenshot and send it through our support contact form? We will be back to you quickly. Thank you.
Hey, how do I send leads from a WordPress site to an Acelle email list? Is there any integration for it?
Hello @slegarraga. The quick answer is YES, we are working on a Wordpress plugin which is used to sync your contacts from WP to Acelle Mail list. The product is on its way and will be launched in 2-3 days. Look forward to your purchase again 
Hello @slegarraga. We’ve just launched the Wordpress plugin that you are interested in: Acelle Connect ©, a WP plugin which helps keep your contacts sync with Acelle Mail list, please check it out here
I bought this email application. when I tried to install it did not work. can you please help me
Hello @Ishwaan. Thank you for the purchase. Can you explain a little bit more about your issue? BTW, we have the installation & getting started guideline included in the guideline/ folder of the source. Please check it out and let me know if you still cannot install it. Regards
can i send email from api ? or is there’s a plan to have smtp feature in future ? so we can easily use it to send email from our other website’s ?
Hello @uzthegeek. API is mostly for manipulating your mail list / subscribers. Acelle Mail is not a transnational email service. It is more an email marketing client which sends marketing email through 3rd services (or through your own hosting server). Regards
It’s terrible! I wasn’t aware of it yet
We are working to improve the API support, hopefully it will be included in our future releases. Regards.
happy to hear that you gonna include most important feature, hope to get new update soon, have a great day
we are still for PowerMTA support for long time and no news about it
Hello @stribak93. You can get Acelle Mail to work with PowerMTA through standard SMTP connection. Didn’t it work for you?
How many user can i get with saas service?
Hello @Superslash1. There is no limit at all of Acelle Mail itself. It depends on your server capacity (memory, CPU, storage)
When I try to change the logo I get, oops something went wrong with no other error.
Hello @amicheals. Can you provide us with access to your webapp so that we can troubleshoot it for you? Please shoot us an email through our support contact form. Thank you.
Is it possible to add a webhook/API feature for the automation INSIDE a workflow? As example:
We sent email first, then 1 day after email is clicked -> call webhook instead of sent email (e.g. send an SMS, call a print-on-demand service, etc…. There can be tons of feautures possible when there is a webhook. We could also use a Zapier webhook and connect up to 800+ applications to make Acellemail even more powerful.
Thanks!
Hello @codeagencybe. Thank you again for the suggestion. The would be great features to have, we are working hard on it. Hopefully we can have them included soon. Regards.
Unsubscribe link is not working
Can you provide us with access to your webapp so that we can troubleshoot it? Please send it through our support contact form. Thanks.
Is it possible to also have “upgrade pricing”? Currently there are plans that container a certain limits like #sending servers, #emails sent, #GB storage included, ....
let’s say a client wants to upgrade only the storage, can we add some upgrade price like x EUR/GB and a client can order this directly via his account? Something like buying credits you know. And not need to upgrade his whole plan. I think it would make the application a lot more flexible and powerful.
Thanks for you feedback!
Hello @codeagencybe. Thank you for bringing it up. Unfortunately we do not support such functionality yet, will consider adding it to our future releases. Thanks.
OK cool! Do you have some kind of roadmap somewhere? Trello, ...? Where can also do feature suggestions
Hello @codeagencybe. Yes, we do have. However, it is for internal now, we will consider publishing it to collect valuable suggestions like these. Thank you.
Your online demo/preview is horribly slow! I was trying to check some things how it works/look but it takes 40+ seconds to load each single page. Takes forever!
Hello @codeagencybe. Thank you for the warning. We have been experiencing some server load issues and they are all fixed now. Demo server is working normally now.
Thanks! Yes, perfect, now everything loads with normal speeds. Great!
I have tried using ElasticEmail, Sparkpost, and Sendgrid. They doesn’t seems to reflect my opens count back in Acelle? Is there some notification/webhook setting that I am missing out? I remembered Mailwizz’s tracking worked just fine.
Hello @enchantedman. Please provide us with access to your webapp so that we can check it for you. Please shoot us a message through the support form. Thank you.
How do I add “signed by” during emails. I see “sent by” and my domain. But how do I set “signed by”
Hello @amicheals. Then you will need to setup a DKIM for your sending domain. If you are sending emails through 3rd services like Amazon, SendGrid, SparkPost… then you have to verify your domain against those service as well as setup a DKIM for it. Then your email will be signed by your domain name. Regards.
I am using my own smtp server. Do you have any instructions on how to set this up?
Do you have your own domain to use as sending domain? Then please proceed with
1. Add a sending domain in Acelle Mail 2. Follow the instructions in the domain setup page to add a DNS record to your domain DNS (to enable DKIM) 3. Create your campaign, make sure the FROM email address does match your domain. Then, every email sent out will be signed with your domain’s DKIM
Hello,
Is there also support for Mollie payment gateway? Mollie is very famous in Benelux market as it supports all major payment methods for Belgium, Netherlands, Germany, France, Coupon cards, etc… And it’s also one of the cheapest in the market here.
Thanks for letting me know!
Hello @codeagencybe. Thank you for bringing it up to us, we will give it a try and will consider adding it to our future release. Thank you.
Just buyed it,tryed creating campaign and got error : Whoops, looks like something went wrong.
QueryException in Connection.php line 729: SQLSTATE23000: Integrity constraint violation: 1048 Column ‘type’ cannot be null (SQL: insert into `campaigns` (`track_open`, `track_click`, `sign_dkim`, `name`, `customer_id`, `status`, `type`, `uid`, `custom_order`, `updated_at`, `created_at`) values (1, 1, 1, Untitled, 2, new, , 5a7b0e7da92b9, 0, 2018-02-07 14:34:37, 2018-02-07 14:34:37))
PDOException in Connection.php line 457: SQLSTATE23000: Integrity constraint violation: 1048 Column ‘type’ cannot be null
support !!! help !!!
How can I add ElasticEmail as my System Email sender, instead of PHP? I have tried adding using my ElasticEmail Api credentials, but it says “Can’t connect to SMTP server”
Hello @enchantedman. Could you please provide us with your ElasticEmail SMTP credentials so that we can troubleshoot it for you? Please send it through our profile support form. Thank you.
