164 comments found.
hi, i interested with the plugin, is it still in regular updates? thanks
Thanks for showing an interest in our plugin.
Yes, it is the updated version of the WooCommerce Order Tracker.
The next update is under development and it will be released soon.
If you have further queries, then please contact us over support by following the link https://makewebbetter.freshdesk.com/helpdesk/tickets/new where we can assist you in a better way.
Thanks and Regards
Hi
We can define custom order status like “in Transit ” “Packed” etc but when we update to this status, it is using default WC Template. Whereas predefined status uses the template we have added via a plugin like Email Customizer.
Please make it enable to use Default Status Templates. Also Please Integrate Aftership so no need to integrate individual Courier or Transport Services.
Thanks
Hello,
Thank you for showing your interest with MakeWebBetter!
We suggest you to please contact us over support by following the link https://makewebbetter.freshdesk.com/helpdesk/tickets/new as what you are requesting we have to check these possibilities and assist you better solution over there. Looking forward to your response over support.
Thankyou MWB Support
Hi,
We are based in the UK and ship orders via Royal Mail & UPS. Does your plugin support these? if not, is there a way of tracking them or a link in the plugin that takes user to the tracking site?
We are currently using YITH Order Tracking
Hello,
Thank you for your interest in order tracker we don’t have have integration with ups or royal mail, but we are working on our product and we assure you that if we have found any api for tracking for above mentioned tracking services we will do it. If you have any kind of information about ups and royal mail tracking services please share with us we will help you to develop such integration in our product..
Thank you Makewebbetter
Currently receiving error: Service Not Available
We have configured entire plugin and have entered all Fedex API information.
Why would we receive this error?
Hello,
Please let us know where exactly you are facing issues with our plugin, and share screenshots with us. we will check and fix it asap.
We request you to please contact support desk by link: https://makewebbetter.freshdesk.com/support/tickets/new
We are here to help you.
Thank you MWB
will this work with Aftership? its the best tracking plugin in the market. I believe the whole point about your plugin is to visually please the customers with data.
Hello,
Thanks for your showing your interest in our extension.
Currently, we did not have integrated with Aftership.
But as you have shown your keen interest in our plugin so we will check all the possibilities with Aftership and will update you soon as when it’s integrated with Aftership in our future version.
For more contact us over our support: https://makewebbetter.freshdesk.com/support/tickets/new so that we can be in touch with you.
We are here to help you.
Thank you MWB Support
Hello, I tried both your front end & back end demos (by the way the link emailed to test the backend demo is incorrect and takes you to a demo for a gift card plugin. I had to find the correct demo link from the comments)
I am looking to display a tracker that works for both custom woocommerce order statuses, and a tracker where I can email a guest a special url so they can view their order progress (preferably for NON woocommerce orders for orders that are emailed/called in). Thus I have a few preorder concerns:
1. The custom order statuses don’t seem to appear on any of the tracker bars. I would hope that is what it is supposed to do, but….?
2. In your description it says a guest can view a tracker without being logged in, but I don’t see where to do that at?
3. Is there a way to show a guest a tracker that I can display/set a custom status, that isn’t connected to a wocommerce order?
Thanks
I should add that for question 1, in the woo settings I built a custom order status > Added it to the track order tab/approval > set the text for frontend display in the common settings > Added it to the ” Select Your Order Statuses To Show On Front-End For Tracking” in the New Settings tab > then changed a current order to that custom status. Is there something I am missing?
Hello,
Thank you for your Interest in WooCommerce Order Tracker
Yes, for displaying custom order statuses on frontend tracking template you have to select those custom statuses in one of the 3 sections that are approval, processing, shipping. After selecting in one of those sections you will see the result on the frontend.
For guest order tracking, guest must have logged in in which our guest-track-order page will open, where order id and guest email is required to fill.
Now for the tracking of non-woocommerce orders, we want to tell you that our plugin only tracks those orders which are placed on your online shop and your customer will track their orders.
For more contact us over our support: https://makewebbetter.freshdesk.com/support/tickets/new
We are here to help you.
Thank you MWB
Has shipment tracking Correios do Brazil
Hello,
We have integration with several big names of Shipment Tracking services like with FedEx, CanadaPost, and USPS.
If you have any further query then please let us know, we will help you out.
Thankyou MWB Support
Yes, but the main shipment tracking services in Brazil is called “CORREIOS” and for my store only works with this type of service and will only buy your Plugin if you have this service
We don’t have the feature that is integrate with CORREIOS shipment tracking but if there is any availability of tracking api is there we will definitely integrate our plugin with the same.
Thankyou
I’m from Brazil, is it possible to translate the plugin for my language?
Hello,
>I’m from Brazil, is it possible to translate the plugin for my language?
Yes, it is possible to translate the plugin for your language.
If you face any issue, then please let us know.
We are here to help you.
Thankyou MWB Support
I would like to know if the customer receives an email when changing the delivery status of the order
Hello
Thank you for your interest in our plugin Woocommerce-order-tracker
As there is a setting in backend in our plugin for sending email on each order status changed as when admin change the order status customer will notify with the current order status.
For more contact us over our support : support@makewebbetter.com
We are here to help you.
Thank you MWB support
Great plugin. I’m looking to add the My account menu to the track your order page, i’ve inserted the [woocommerce_my_account] shortcode, however it doesn’t show.
Hello,
We suggest you to please create a new ticket by following the link https://makewebbetter.freshdesk.com/support/tickets/new
Our team will check and let you know.
We are always here to help you.
Thankyou MWB
pre-sale i m really interested in your plugin to be installed in this theme https://themeforest.net/item/adforest-classified-wordpress-theme/19481695 is it something you can do for me and guarantee that it will not cause any additional problems to the theme?
Hello,
Thank you for your interest in WooCommerce order tracker.
To assure you the working with this theme, we need to check at our end.
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new we will check and let you know.
We are always here to help you.
Thank you MWB Support
Hi, can this work without actual products being entered into WooCommerce? My international shipping company doesn’t sell products, our customers buy the products and ship it to our US address and then we bring into Jamaica for them.
With that being said, we want to create custom tracking details for them to see when it hits our facility and when we have done sorting etc.
Let me know if this plugin can work for that purpose, we also would want for them to get email notifications.
Hello,
This plugin is totally worked on the basis of WooCommerce And we would like to answer your requirements at our support we suggest you to please contact our once they will provide you the best solution https://makewebbetter.freshdesk.com/support/tickets/new
Thanks and Regards Makewebbetter
When you integrate the China Post service?
Hello,
Thank you for purchasing our plugin woocommerce order tracker, yes we can integrate our plugin with China post if there is an availability of tracking API we will look into it and update you as we get any update about the tracking api of China post, we are in developing phase to integrate our plugin with different tracking api so that our plugin will serve you.
Thank you MWB support
Hi
Thanks for the updates.
Kindly integrate BlueDart and plz check if you can integrate AfterShip so by default all courier will be added.
I can send you reference, let me know where to send that mail.
Thanks
Hello,
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new
We are always here to help you.
Thank you MWB Support
Hi, I am interested in purchase the plugin.The problem is I don’t know if it will work with a major courier service from Greece.Thank you
Hello,
Thanks for taking interest in woocommerce order tracker.
In this plugin FedEx is integrated and this is might be one of major courier services. So this plugin will work for you like a charm,and if you face any issue we are here for you always.
Thanks and Regards Makewebbetter
HI. VERY GOOD PLUGIN BUT I HAVE A PROBLEM WHEN PLACING OR SELECTING A DATE OF SENDING THE SYSTEM EACH TIME A USER ENTERS TO VALIDATE THE STATE OF THE ORDER, THE DATE IS PLACED IN PROGRESS NOT THE DATE THAT IS SELECTED IN THE PANEL HOW DO I SOLVE THIS?
Hello, Thank you for purchasing our plugin woocommerce order tracker, there is a backend setting in which you can select the date time format which you want to show on frontend tracking template. If you have any issue please let us know we are here to help you.
Thank you MWB
hello, thank you for answering but that is not my query, my problem is that for example: a customer buys the product we in the back end select a date and the client when he enters look at the state shows him the date of the day which he enters by example if you enter today shows the date today and if you enter tomorrow you get the date tomorrow … any solution?
Hello,
We have received your query over the ticket, Our team will better assist you over there.
Thank you MWB
so i deliver grocery orders in own vehicle, will this plugin work for me?
Hello,
You can track the package status which provided by woocommerce also you can add some custom order status.
If you are using any other third party shipping services like FedEx and Canadapost and you want to provide a functionality to your customer that they can track their order’s status with real-time you can simply use our plugin.
But if you are using your own vehicle for shipping your package it is not the part of our plugin, but we can provide an alternative solution for this. So, we suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new so that we could discuss in a much better way.
Thank you MWB Support
Hello! Does this plugin work with guest customers or do they need to be logged in?
Hello
Yes using orderid and email guest users can track their order without any hassle.
Buy now and get benefited by our team in festive season.
Thanks and Regards Makewebbetter
Can i have count shortcode to display notification order status in menu similar ebay? Or i must visit order detail or email to know the status?
Autho update status, how i know and find the API of provider shipping company to have auto update shipping status function?
Hello,
Thank you for your Interest in our plugin.
You can choose the shipping company which provide package tracking and we have integrated our plugin with them by just enable the settings from the following path Woocommerce – > track your order – > shipping integration settings.
There are two option like FedEx and Canada Post in which you have to enter your account details after that you are able to assign tracking number to particular order from order edit page, so that your customers are able to view real time tracking of thier package.
Thank you MWB Support
Sorry your respond seem not related what im asking for can you read my question again?
1) I’m asking about notification shortcode display on menu. Do you know ebay website?
2) How do i know which company provide API or which is not? Is your plugin intergated with USPS, UPS, FedEX, EMS…?
3) I used wc-marketplace and frontend manager add-on . Can the vendor also have this function, or only used for admin, who have account created with USPS, UPS, FedEX…etc only
Thanks
Hello,
Our plugin is currently integrated with FedEx and Canada Post package tracking api, for using this feature the admin should have an account mentioned before, and yes our plugin will work with vendor plugin, we will add some more shipping company who provided tracking api.
Now coming on your query about how you get to know that which company provide tracking, so as we have said that we only integrate our plugin only with FedEx and Canada Post so what you have to do for using this feature is admin have tracking no provided by the FedEx ( if shop owner using FedEx shipping services), admin have to update placed order with tracking no along with shipping company which he/she use from order edit page. Now from my account page there is a section shipment tracking from where a user get to know their order status provided by the FedEx.
Now in the last about shortcode on notification menu we do not have such feature but we will implement it if feasible in our case.
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new or skype: makewebbetter so that we could discuss more about it.
Thank you MWB support
Hi. can you confirm if can have notification or not before purchase. Because this is needed feature which is similar ebay. Some user they don’t used real email as buyer to purchase, i want they wanted visited website to check order status better than go direct to email. Which is flexible
So as you said:
Step 1: Create an account in Fedex, USPS, UPS, ...
Step 2: Enter API key
Step 3: Any vendor who created product, they just have a job enter the tracking number. Each vendor don’t need to have API key to enter to admin, right? The only 1 API will used for whole website.
Please intergated with USPS and UPS. USPS is goverment USA shipping company, which is the best trusted company and most people used it.
Thanks
Hello
Yeah! sure we are working on our product to integrate with various trusted shipping companies who provide tracking api.
Now as per your question about vendor, yes it is not feasible that each and every vendor have an account, rather than the admin who have access to all the vendors order must have an account to use FedEx or Canada Post tracking api. Each order can be track by just entering the order id by customer from front-end.
Sorry im confused, because my english is not perfect. Please reply 1 or 2. Example for only Fedex.
1. Enter 1 API, which admin created in Fedex. DONE. all vendor just have a job enter shipping tracking in frontend.
OR
2) If i have 10 vendor, i must ask 10 vendor give me API, which mean i have to enter 10 API for only Fedex service? So all 100 vendor = 100 API for fedex?
Will you sure create shortcode with count for notification similar ebay or not?
Hello,
If you have multiple vendor then no need to enter 10 FedEx api, only admin can enter his/her FedEx Api account details then it will work for all vendor.
Admin must have to enter the tracking number for a particular order from order edit page and then on front end the customer only enter the order id the tracking status will show.
You can go with option 1 but when the tracking number available admin must have to enter the tracking number from backend order edit page and update the order. After that only order id needed to track the status.
We suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new or skype: makewebbetter so that we could discuss more about it.
Thank you MWB support
How long will you update USPS and UPS? This is one of main service shipping in US, it is important than fedex even.
Will you create notification shortcode code cont similar ebay or not?
Sorry. I would like to get confirm how long for waiting before purchase
Hello,
As we are in development phase now and as soon we will release our new version of the plugin, you will get the USPS integration in few days.
>Will you create notification shortcode code cont similar ebay or not?
Please share a screenshot so that we can find the exact functionality which you want, we are trying our best to fulfill your need.
For UPS, we are continuously contacting with UPS support system to get the information about their tracking API.
For any other query, we suggest you to please contact us at support desk on https://makewebbetter.freshdesk.com/support/tickets/new or skype: makewebbetter so that we could discuss in a much better way.
Thankyou MWB Support
