3294 comments found.
Hello, I tried to reach the support page and it seems that is not working right now. I try to install the application when I reached step 3 and fill all information it show a blank page. Please solve this issue
Hello, thanks for your message. Due to server maintenance, our support was not accessible for a time period. It is up and running now. Please send us a support ticket at http://support.creativeitem.com
We apologise for the inconveniences.
Hello, I tried to reach the support page and it seems that is not working right now. Any time I try to install the application I get this messaje:
(none) iseagt.net 186.151.61.24 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 /ekattor/ 500
Can you help me?
Hello, thanks for your message. Due to server maintenance, our support was not accessible for a time period. It is up and running now. Please send us a support ticket at http://support.creativeitem.com
We apologise for the inconveniences.
It is still down.
This site can’t be reached support.creativeitem.com took too long to respond. Go to http://creativeitem.com/ Search Google for support creative item ERR_CONNECTION_TIMED_OUT
Hello, our support system is online. Please recheck
I send you an email support but I see that your system fails my request number is 6138 please help me.
Thanks,
Erik.
Hello, thanks for your message. Due to server maintenance, our support was not accessible for a time period. It is up and running now. Please send us a support ticket at http://support.creativeitem.com
We apologise for the inconveniences.
how do i upgrade to the latest version .. plz give me simple steps
Hi, thanks for your message. Please read the update instruction text file that is provided with the update. You can follow those steps to update the product successfully.
For technical support, feel free to contact our support centre. http://support.creativeitem.comI have a private school that offers courses of different lengths. For example we offer a course that is 2×40 minute lessons with a 10 minute break. We offer this lesson twice a week. I would like to be able to tell the system to add a 46 week course on the system and create the course on the two days I specify and the times I specify. I need to be able to add vacation days for the school so the system does not add lessons for the school holidays. I also offer courses of different configurations from the above so the system must be able to handle them. Thanks
Hello, thanks for your message. Please leave us a message at http://support.creativeitem.com
Our developer team will be in touch with you and will provide all the assistance needed.
Let us know if we can assist you more. Thanks
I have follow the instructions I am not able to install it? Why?
Hello??? No response at all? I have this error when I try to install
Index of /school Parent Directory __MACOSX/ ekattor5.1.1/
Apache Server at almahs.org Port 80
Hello, thanks for your message. We apologise for the issues you are facing. Please send us a support ticket at http://support.creativeitem.com
Our developer team will be in touch with you.
Do you have a feature list for your next update as I really want this script but its missing a couple of items, Thanks
Hi, thanks for your message. Please mention the features that you think are missing. We will try our best to implement them gradually.
Thanks
You clearly offer the best SMS but I feel these are needed (if not already added) Extra features: enrol a student without a parent (I offer adult classes), online exams, downloadable (digital books) in library, assign more than one teacher to a class, assign study material to a class (digital downloadable), turn off unwanted modules, internal messaging, assignments for classes. These are off the top of my head, Thanks
Hello, thank you very much for your suggestions. We have taken notes of all the points you have mentioned. We will discuss with our developer team and hope to add the features which are not already present(most of the mentioned ones are present).
Let us know if you have more suggestions. Thanks
WHAT IS THE COST OF MOBILE APP
Hello, thanks for your message.
Please visit the product pages of both the android and ios app for ekattor school manager.
https://codecanyon.net/item/ekattor-school-manager-android-application/16473089 https://codecanyon.net/item/ekattor-school-manager-ios-application/13353718Let us know if you have more queries. Thanks
hi, i have purchased downloaded the file , but while using the script i could not c a feature for teacher to add student , which is provided in your demo, and similarly two more likely problems . please help me fix it.
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com
Thanks
Please can you tell me why the script must use your server to work? Thanks
Hello, thanks for your message. The script does not need our server to work. You can set it up on your own server.
Let us know if you have more queries. Thanks
Will you be offering online tests in any future updates?
Why does it show on the details connect to Ekattor server?
Sorry that mis guided you. Ekattor server refers to the server you are using. Its not necessarily our server.
And we have plans for online exam module. Stay tuned 
Let us know if you have more queries.
Thanks
I am looking for dummy content for the system. I have sent 3 emails through support but they keep telling me to read the manual which only has installation instructions. So how do we get dummy content for this?
Hello , I leave you a message to get the update files since 1 month ago. I’m still waiting for the files. Thanks to reply
Hello thanks for your message. Can you please mention the ticket number? I will check right away why the sending is delayed. We apologise for the inconveniences.
Nice project, is it possible for the admin to give specific roles and permissions to users
Hello, thanks for your message. We are glad that you have liked our work. Right now admin can not set specific permissions to specific users. However, we have plans to implement this feature in upcoming updates.
Let us know if you have more queries. Thanks
Can we have more than one admin? If so, how does one create additional admins?
Hello, thanks for your message. The system is adaptive to one admin right now by default. However, if you need to add multiple admins you will have to make an entry to the admin table directly from database.
Let us know if you have more queries.
Thanks
We run a private school. Each student comes in with a different agency introduction, and we have to give the agency the commission. I would like to write the commission information on my student profile, can the student not see that part?
Hi thanks for your message. Please send us a message at http://support.creativeitem.com
Thanks
I am willing to buy this script it is perfect as my needs just two things are missing total of marks in exam result table it show subject total not overall with it’s comment and grade. and second printable voucher like to deposit on bank. if i can get both of this i will but just now. Thanks
Hi thanks for your message. We really appreciate your suggestions. Actually mark sheet or printable voucher can be developed according to your need. And it is very difficult to generalize the mark sheet because different schools will have different format.
If you have more queries, feel free to leave us a message at http://support.creativeitem.com
Thanks
i am purchasing product now then i will aak about voucher in support ricket. thanka alot.
Okay. Let us know
Since you can see I have already purchased item and have suppot for 6 months , I have submitted two tickets one of them must have high priority which is i cannot install application it getting stuck at step 3
Hello, thanks for your message. Your ticket must have been replied by now. If in case you have missed the reply, here’s the solution.
The application does not completely support php 7 right now. Please make sure that you server is running php 5.6, not php 7.
Let us know if we can assist you more.
Thanks
I’m trying to install and sell me an error help please
[an error occurred while processing this directive]
Hello, thanks for your message. Please send us a support ticket at http://support.creativeitem.com with the details of the issues you are having. Our developers will resolve it. Thanks
Description said , “Ekattor School Management System is the most complete and versatile school management system on envato market. Ekattor provides the most advanced backend erp with a frontend school website, a wordpress plugin, an android app and an ios app”. Where is the wordpress plugin, website. android app etc. We have already purchased it. But, the downloaded files doest not containt anything of them.
Hello, thanks for your message. What is meant on the product page is, ekattor has applications on all the platforms. Here’s the links for android, ios and wp plugin of ekattor school management system.
Ekattor android https://codecanyon.net/item/ekattor-school-manager-android-application/16473089 Ekattor ios https://codecanyon.net/item/ekattor-school-manager-ios-application/13353718 Ekattor wp plugin https://codecanyon.net/item/ekattor-school-manager-wordpress-plugin/11604783I wish to use this for multiple subdomains on my own server, for example: school001.schoolPlatform.com school002.schoolPlatform.com school357.schoolPlatform.com I understand I must purchase a separate license for each subdomain, however, are there any issues with the scripts functionality when used on multiple subdomains, each with its own database, but all on one server?
Hello, thanks for your message. If you use separate license for each one, there will not be any issue. They can share the same database if you want or best, if you keep separate databases for each one of them.
Let us know if you have more queries. Thanks
Awesome News! thanks
If you have more queries, feel free to leave us a message at http://support.creativeitem.com
Thanks
If i buy will this include android app,ios app and wp plugin?
Hello, thanks for your message.
The ios app, android app and the wp plugin are separately sold.
Let us know if you have more queries. Thanks
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