22695 comments found.
Why is it that when we try to use this plugin it never saves our work or translates to the classic editor? This is getting very frustrating.
Hello, Apologies for the inconvenience which is caused. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I can’t use it properly, Not compatible with IE11
Hello, We did not experience such issue at our end. Please open a ticket at support.wpbakery.com so we can help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello, Thank you very much for your answer but I can(t submit a ticket on your website, the stupid policy of 6 months . When we buy an extension for joomla the support is for 1 year not six months. bref…..
I bought your component a few months ago, but didn’t have the time to really use it and my support already expired. I have actived your extension a few days ago, you can see and never ask for support. I work currently with a website under Joomla, so I just start to learn about wordpress and alls the extensions. I’m on localhost at present I encounter some problem with your extension on IE11
For example when I want to add an item “call action” some settings are missing on IE 11 See the pictures below please
https://img15.hostingpics.net/pics/308091callactionie.jpg https://img15.hostingpics.net/pics/471306callactionfx.jpg Regards MelvineHello, Thanks for sharing the details. We have passed it onto our development team, so that it can be checked further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi there Im having an issue with the plugin. It has all of a sudden stopped displaying on my pages. The plugin is installed and activated however there is no Visual Composer buttons on the page for editing my site. I have tried to deactivate, uninstall and then reinstall but still nothing.
Could you please advise ?
Hello, Please make sure that you are running the latest version of the plugin which is 5.4.5. If the issue still persist, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, I want to change the row height, also i dont have design options tab
Hello, The row height can be changed via CSS. You can add an extra CSS class to the row and then use CSS code like:
.added_class{
min-height: 300px;
}
About the design tab issue, please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, I have a little issue, I think is easy to fix but couldnt find a solution here because when search it shows a lot of different topics.
I want to move the message/alert box that appear when succesfully send a message through contact form, because with my actual theme, the alert is displayed below the menu and can’t be seen complete until I scroll up.
Thanks!
forgot to say, this plugin came into my theme “the7”
Hello, As you got the plugin within a theme, you will need to contact your theme author for support or use our support at support.wpbakery.com (You will require a direct license of the plugin for the support access).
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Help, I own three licenses but at http://support.wpbakery.com/licenses none of them show up – it says I have no licenses – even though I’m logged into the account on CodeCanyon. I’ve even logged out and logged in twice, and waited two hours and tried that again. Ryan
Hello, Please share your license keys via the contact form in our codecanyon profile so that our support team can investigate the isse further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I am having an issue with your product and I need clarification if this can be fixed, because if it cant as has be alluded to then your product is faulty and I would like a refund.
I have just started using it on a new theme (Genesis).
In my header (hero) images, the background loads up normal width then stretches the rows background to full width, which you can see when you load the screen up.
It starts the page load with a setting of `data-vc-full-width-init=”false”`, then after javascript loads, it sets it to “true” and makes it full width.
How can I make this load up full width true first time for these backgrounds as this should not be happening.
Hello, The delay is due to the time required to load the js and the calculation made by the js to stretch it to the full width. However, our standard full width feature has a minimum delay in stretching to full width. You can re-confirm it on our online demo: http://vcpreview.com/page-examples/landing-page/ If there is a prominenet delay at your end, then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello, I just purchased the license and I can’t activate it (no license found).
Hello, The problem is that Envato API sometimes struggles to provide new licenses on time, we are communicating with Envato to resolve it. What you need to do right now is to log out from support.wpbakery.com and Envato. Then log in once again and you will see your license listed and will be able to activate your copy.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, are you sure your product is completely compatible with PHP 7.0??? There are many discussions on the internet regarding this issue… I´m having many troubles in my A2 hosting with your plugin…
Thanks in advance for your support
Hello, Yes, the plugin is compatible with PHP 7.0 and 7.1 version. If you are facing any issue at your end then please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi. I purchased my theme which had VC version 4.12 built into it. I bought it 1.5 yrs ago. Recently i noticed that the drop down menus for Paragraph and Text Color do not open within Text Block Settings. How can this be fixed? Must I upgrade to fix?
Also, If i purchase the license will I be able to update despite it being built into my theme or will there be conflicts because it is already built in? Thank you.
Hello, The issue is most likely due to an older plugin version being used at your end. You can either obtain the latest version from the theme author or purchase it directly through us, to update the plugin at your end. If you purchase a direct license, then there will not be any issue as long as the original version which came with the theme was not modified by the theme author via the core plugin files.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
I cannot update your plugin now that I changed a host provider(I get an error that the license is only for http://blog.devcanvas.org although this address is what I use in my new hosting company). Any ideas? Thank you!
Hello, This can occur if the plugin license was not deactivated before migrating the setup. Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
My site is not aligning properly in responsive – i get a horisontal scroll for screensizes 13” and down to 10” where the content should be centered aligned – how do i fix it?
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi WPBakery team! When you edit some elements and you switch to the “Text” editor mode, the code is formatted with p tags before and after shortcode (everything is fine with “Visual” editor mode), ex:
<p>[vc_row][vc_column width="1/1"][/vc_column][/vc_row]</p>Please check this video taken with Twenty Seventeen (in this video you’ll see VC Clipboard plugin but the issue persists removing all plugins on a fresh WP install): http://undsgn.d.pr/xZbX4f
Hello, When we try following the steps depicted in the video we are unable to replicate it at our end. Can you please check if you are able to replicate it on our online demo: https://vc.wpbakery.com/try/ and share the exact steps that we can follow to do so?
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi, please check this video taken from your test site, stay on Text mode and edit some elements (this issue was notified by customers we are not only the one and it’s pretty easy to replicate): http://undsgn.d.pr/PYz9aF/2SHwYbNo
Hello, Thanks for sharing. We will investigate it further.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi and thank you for confirm, waiting for news…
Hi, any news on this? It’s about 1 month…
Hi. The back-end editor is not showing up in my page editor since I have updated..
Hello, Please use support.wpbakery.com and share your temporary website credentials so our support team can investigate your issue and help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello,I want to use wp bakery for landing page as well as woo commerce shop page, so do i need to purchase regular version of wp bakery ($45) or i have to purchase different addon?.If i will buy regular version($45) ,would it support woo commerce? could any one please suggest me. thanks in advance
Hello, You can use our page builder for landing page. In most cases, the shop page layout is controlled by woo-commerce of the theme. If the theme at your end supports an output from default WP editor on the shop page, then the page builder will work fine with it. If it does not support such output, then you can check our third party add-on: https://wpbakery.com/addons/ in-case any of them has such a feature to still modify the shop page.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thanks Rohan, i am having few queries; can i create a seperate shop page using wp builder? If i will use woo commerce default theme (store front) will it support ? if i will buy regular version of wp builder will i get basic woo commerce widgets or i have to buy addons?
Hello, As suggested earlier, the shop page layout is controlled by woo-commerce or the theme via it’s php template and it cannot be altered by the page builder. If you purchase the plugin, then you will get the basic woo-commerce elements.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thankyou. Purchase of one licence will support its sub domains? like (demo.abc.com)
Where can I find my license?
Hello, If you want to download the license pdf file, then you can do so under the downloads section of your codecanyon profile. Here you can find the small drop-down menu upon clicking the download option next to the plugin which will allow you to download the license file.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
There is a bug with the WooCommerce Sale Products. It displays product that are only scheduled to be on sale, so there are items that are not actually on sale (yet) mixed in with the sale items.
Sorry, the woocommerce shortcode does the same thing. So will report the bug to them.
Hello, Feel free to let us know if you face any issue/problem in future.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hello team, This is great plugin. I have got it with my theme. I have one question. I am using toggle option to show my FAQ and I want “x” in FAQ answer also so my client click on it and close the toggle. Let me know if it is possibe, if yes then how Thanks
Hello, Our default toggle does not have such a feature. It will require some extra customisation via js to add an extra icon and the to trigger the toogle close behaviour by listening to a mouse click on it.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Thanks for your reply, Can I have that js code please? Thank you
Hello, This is an extra customisation which is not a part of our standard plugin and hence we do not have a pre-built code for it.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
My website makes Error establishing a database connection every time i try to use Visual composer
Hello, We did not experience such issue at our end. Please open a ticket at support.wpbakery.com so we can help you out.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
Hi if I purchase this, can I also get a copy of version 5.0.1?
Hello, Yes, if you contact us via our support portal upon purchasing the plugin, our support team will be able to share it with you.
Knowledge Base ·
Official Support ·
Facebook ·
Twitter
Don’t forget to join our newsletter. Be first to get news and inside secrets from WPBakery team.
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
