19461 comments found.
Hi guys. I noticed a bug in “back” synchronization with Google. When deleting event directly in google calendar, stays in bookly (it should be deleted).
Steps: 1. I created event trough bookly frontend form 2. event showed up in bookly calendar & synchronized (showed up) in staff member google calendar 3. I deleted event directly in google calendar 4. BUG: deletion didn’t propagate back to bookly calendar (should delete the event in there too I suppose?)
Everything else is working as expected and great, A
Hi,
This is not a bug, this functionality is not available – appointments can be cancelled only from Bookly and not from google calendar.
Thanks!
Alex
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Ups, I missed that Ok then, everything cool
Keep up with great work and tnx for fast reply, A
Hi,
You’re welcome, feel free to contact us if you have any questions!
Thanks!
Alex
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Hi there
We have been using Bookly for many years, including Locations, Deposit, and Extras features – a great products.
Our salon customer receive a notification from ‘Combined’ sms and email due to ‘Extras’, which limits the message to Cart codes – however we would like to send our customers the location of the appointment.
How can I add Location to our Cart or to the Combined notifications?
Many thanks Andrew
Hi Andrew,
Currently, this functionality is not available for the combined notification, though thanks for the feedback, we’ll take into account for future releases.
Thanks!
Alex
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Hi,
When selecting a customer on the appointment screen on mobile there used to be a search field, however this has now disappeared and I have to manually scroll through each customer. Is there any way of getting this back?
Thanks in advance, Rob
Hi Rob,
Thanks for lettings us know.
We will look into this matter, and we’ll probably add it back in next releases.
Thanks!
Alex
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How come when my page loads it auto scrolls to the bookly calendar? I don’t want it to do that, I rather it sit at the top.
https://www.williamkwebdesign.com/medical-website-design/Hi,
Please send us an email to support@ladela.com with this ticket number #44157, purchase code and the relevant access to look into this matter.
Thanks!
Alex
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I have installed the Bookly Plugin and the Multi-site Add-on. I have had no previously installations (“Lite” or otherwise), and yet I cannot save any staff members, services, etc. Please advise. I have a Friday deadline for this site and assumed basic functionality would work out of the box.
Hi, thanks for purchasing our product!
Please send us an to support@ladela.com with this ticket number #44143, your purchase codes and relevant access to check this matter. But before that, could you try to disable then enable the plugin and see if the behavior persists.
Thanks!
Alex
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The calendar does not work. The only thing that I can do is step # 1 (service).
Hi!
Thank you for purchasing Bookly!
Please check if the services are linked to staff members, as Bookly is designed to work with staff members availability, is there’s no staff member to provide the service the no slots will be available for booking. Besides that please check the Visibility field for both staff members and services -> its need to be set to “public”, as in case it’s set to private then staff member and service won’t be available for booking.
Thanks!
Kate
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Thank you!!!!!
It is working now!!!!!!
Hi,
You’re welcome, feel free to contact us if you have any questions!
Thanks!
Alex
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Hi Guys,
I have a problem with the booking System at step 3 “User details”. When the user fill the information and press Next it doesnt show the step 4 “confirmation” and keeps loading for forever.
My site is http://www.cdajuanchito.com/revision-tecnico-mecanica-cali-juanchito/
Can you help me please? Thank You
HI!
Please, send us an email to support@ladela.com with ticket’s # 44126 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi. I’ve set up my Google calendar and staff schedule but the booking form is showing time slots that are not available. How do I force the calendars to sync up?
Hi!
In this case, you should make sure that you have time zone city settings set up correctly not only in Wordpress Settings but also in Google Calendar account. Also, you might want to disable the parameter “Display available time slots in client’s time zone” in Bookly Settings.
Thanks!
Kate
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Hello,
Is it possible to customize the design of the buttons? (Make the button shape square?)
Is it possible to use a redirect after a client booked a session?
Thank you.
Kind regards
Hi, thanks for the interest!
1) Currently, this functionality is not available, you can customize the design but you’ll need to make changes to the CSS.
2) Yes, you need to add a link to the “Final step URL”.
Thanks!
Alex
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Hello, can you find a solution to add the cancel link in the appointment on google calendar? It is very embarrassing because if I delete the appointment without going through the cancellation link will make it remain saved in bookly and the date / time is no longer available .. so I have to consult each time my box Mail and find the confirmation email for this appointment or to connect to the administration of my site to find the appointment to delete it … I will only work with my google calendar on my ipad .. .
I beseech you find a solution for this … your module is super great but it just needs more!
Hi,
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/206534049-Google-calendar-sync
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Alex
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Good Day
I have a therapist client who is using Costco’s Elavon payment system. Their developers recommended we use Converge as the payment gateway.
I would like to purchase your booking plugin to set up her appointment bookings – but I needed to confirm it can integrate with Converge as the payment gateway?
Thank you.
Regards
Yvette
Hi Yvette, thanks for the interest!
Currently this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you enable this option, then customers will be redirected to a WooCommerce cart after the details step of the booking form, and payments from Bookly will be disabled.
Thanks!
Alex
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Hello I have installed locally on a Surface tablet with xampp it is working well. The only strange problem is that on Customers DropDown menu when I use Chrome I cannot “scroll” with finger and cannot select with finger also. It needs keyboard Arrows and Hit Enter button. On IE scrolling and selection on dropdown menu its working well…the problem on IE is that when I try to scroll all page it opens appointment window…thats why we select Chrome. Any ideas how to fix this?
Hi,
Please send us some screenshots with the described behavior to support@ladela.com with this ticket number #44104 and the purchase code to look into this matter.
Thanks!
Alex
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I did and I m waiting your support
Hi!
We responded to your ticket # 44104 in a minute after you sent it. Please, update the ticket with the requested information.
Thanks!
Kate
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I did send screenshoot but I dont see answer
Hi,
We didn’t receive any screenshots from you, could you please send them again together with access to the admin panel..
Thanks!
Alex
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner
Kind regards, Ladela Team
Looking to get a refund on this plugin. Its not what im looking for and i h=find it really hard to use.
Hi,
Could you please provide more details about your inquiry, maybe we can help you to set it up so it will fit your needs. In case the plugin doesn’t work send us an email to support@ladela.com with this ticket number #44097 and your purchase code so we could investigate why this behavior occurs and assist you with this matter.
Regarding the refund procedure please check this link for more details: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Alex
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Hello,
i love the demo, but im confused
if i purchase this plugin i need to purchase all addons too ?
Hi!
Thank you for being interested in Bookly!
There is no need to purchase all add-ons in accompany with the main plugin. You can purchase some add-ons if you need features which are not supported by the main plugin but supported by add-on/s.
Thanks!
Kate
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Hi,
I have a question before buying. Say on a certain day from 9am-10am, there are two spots available. If two clients have taken these two spots, will the time slot (9am-10am) be blacked out to prevent other clients from choosing it?
Also, will the plug-in be able to differentiate new and existing clients? For example, it will ask the new client to fill out info like insurance and store it in the system. But it will not ask the existing client to fill out this info since this info is supposed to be in the system already.
Thanks, Annie
Hi, Annie!
Thank you for being interested in Bookly!
1. The time slot which is already booked – will not available for another booking. If you want to set group booking, you’ll need to set a bigger capacity for the service.
2. Unfortunately, currently, such functionality is not supported.
Thanks!
Kate
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Thank you for your reply.
For the second point above, will the plug-in ask the patient to create an account before making an appointment if I have Bookly->Setting->Customers->Create WordPress user account for customers enabled? If so, can I customize the registration form to have the new patients to fill in insurance or other information when they sign up an account?
Hi,
You can enable one setting: Create WordPress user account for customers. If this setting is enabled then Bookly will be creating WordPress user accounts for all new customers. If the user is logged in then the new customer will be associated with the existing user account.
Currently, there’s no option to create/set up such a condition for new patients/customers.
Thanks!
Alex
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Hey there, I am particularly interested in using Bookly as the Booking Agent for my site HostSherpa. Is it possible that a Job can be created from a Booking from Google Calendar or better yet AirBNB? I see there is two way API but is that only to block of the slot? Thanks
Hi!
Thank you for being interested in Bookly!
Bookly provides 2-way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However, each event from Google Calendar is taken into account when displaying available time slots to the user in the second step of the booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.
Thanks!
Kate
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Hi, how are you?
How can I add an extra input.
Thanks.
Hi!
If you want to add some extra fields to the Details step, you’ll need to create custom fields in the Custom fields tab.
Thanks!
Kate
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Hi I asked this question a month ago and I didnt get very clear reply so please let me be more specific.
I want to have more than ONE calendar – on DIFFERENT pages HOWEVER with DIFFERENT SERVICES on each calendar.
Is this possible and if so please explain how
Thank you
Hi,
You could create for each group of services a new category and then hide the category field from the booking form so only the relevant services will be displayed.
To hide the category field you will need to update the shortcode of the booking form. Please check this guide for mode details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
Thanks!
Alex
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Hi, presale question. I want to know whether i can integrate third party payment gateway with this plugin?
Hi, thanks for the interest!
You can use a third party payment gateway with the WooCommerce integration. The purpose of this integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce). So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled.
Thanks!
Alex
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