19461 comments found.
Hi!
When I clicked the SMS Notifications tab in the Bookly plugin menu, I only see a gray window. Theres no content.
If I click email notifications, I see the setting fine.
Is this behavior because I need to buy an SMS add-on?
Hi,
There’s no SMS add-on, could you please send us an email to support@ladela.com with this ticket number #44039 and provide the relevant access to check this behavior.
Thanks!
Alex
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Hello,
I’ve made some modifications to your plugin with WpKRAKEN and recently bought the license.
I need to be able to block selected slots in selected days (not repeating) (for the whole company), is this possible with the Schedule Add-on?
Is there any way to import appointments using a csv?
Thank you!
Eric
Hi, thanks for purchasing our product!
1) You can use the google calendar synchronization or create a private service that won’t be available for booking on front-end and block out the random time slots either by adding events in google calendar or create appointments with that private service.
2) Currently, this functionality is not supported.
Thanks!
Alex
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I’m having issues connecting to Google Calendar with your instructions. I keep getting a 401 error.
Hi!
Please check if the copied API keys (Client ID and secret) are correct and don’t contain any whitespaces. If the problem persists, please send us an email to support@ladela.com with the ticket # 44000 and the purchase code. Also, please provide access to the admin panel to look into this matter.
Thanks!
Kate
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Ah, yes the spaces. I should’ve known. Thanks for your prompt response and help, all good!
Hi,
You’re welcome, feel free to contact us if you have any questions!
Thanks!
Alex
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Hello I use YITH WooCommerce Multi Vendor to create my multi vendor site. Can I get the demo version to test your plugin is compatible with it or not? Thanks for your help.
Hi, thanks for the interest!
Bookly is not suited for this type of websites, it was designed to be used by one business.
Thanks!
Alex
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Hi Speak in russian?
How i can add just card payment? Client must pay fast, paypall and others its a longer
Hi, thanks for purchasing our product!
1) We provide support only in English.
2) You can use the Stripe payment gateway if you want to set credit card payments. For more details about payment options, please check this link: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options
Thanks!
Alex
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ok thanks. We need booking for bowling club and we start working from 11 morning and finish 02 night. we have 14 game tracks and we need booking any tracks in any time. How realize this? what is a servise? what is a category? client may need booking track#1 from 11am on the several hours for example 4 and he need too booking track#2 from 11 am on the 3 hours. we have one operator for example Can you help me? Do you have ticket system?
Hi,
You will need to create 14 staff members that will represent the booking tracks, as Bookly is designed to work with staff members availability. After that you will need to add more services with different duration and pricing.
It’s up to you how to use the category field, in case you don’t need this field can be hidden by updating the shortcode of the booking form. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
Thanks!
Alex
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ok/ your plugin have same problem in another places…DON’t opening pop up windows…
for example – 1. feedback 2. field DETAILS in the PAYMENTS 3. field CSS EDIT
and i seems maybe another pop windows how fix it?
Hi,
Please send us an email to support@ladela.com with this ticket number #43971 and the purchase code to look into this matter.
Thanks!
Alex
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i send email and another question… Can i choose 24 hours format? 12 hours it is not convenient…
Hi,
You can change the time format in WordPress settings.
Thanks!
Alex
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Hi,
I’m looking for a kind of service booking plugin, and this plugin is all about my requirements and I must say it looks advanced.
I want to ask a few things before buying ‘bookly booking plugin’ as I’m offering all services for free, is there any option to disable payment things completely?
—Ramesh
Hi Ramesh, thanks for the interest!
Yes, you can disable payments and the payment step will be hidden.
Thanks!
Alex
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I just purchased and installed this plugin. When I hit “activate” it totally blew out my WP admin. I now get this error “This page isn’t working
localstewu.org is currently unable to handle this request. HTTP ERROR 500”
HOW CAN IF FIX THIS? PLEASE HELP!
Hi!
Thank you for purchasing Bookly!
After purchasing and downloading the plugin from our CodeCanyon page, please follow these steps:
1. Extract appointment-booking.zip from the downloaded archive. 2. Log in as admin to your WordPress website. 3. In Plugins, click Add New and Upload. Select the appointment-booking.zip file and click Install Now. 4. In your WordPress dashboard > Installed Plugins, activate the Bookly Appointments plugin.
If the issue persists, please send us an email to support@ladela.com with ticket’s # 43951 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi this is presale questions. Q1. Can the customer make the booking and the booking then get sent for admin approval (check availability) before client gets a confirmation. The confirmation means client can go back and pay a deposit only as the rest is paid at the day of the even in cash. Q2.Can email and SMS reminder be set to 1 week prior to event or booking? Or are the dates set already? Thanks for your help. Regards Alberto
HI, Alberto!
Thank you for being interested in Bookly!
1. In this case, you’ll need to set the pending status to be the default one, you’ll need to access the settings tab and set for this setting: Default appointment status – Pending status. After this, you need to access settings -> customers -> and here you need to check if the combined notifications are disabled or enabled.
After you are done with settings you need to access the email notifications tab and enable the relevant email notifications. As you want to set default status to be Pending, this means that when an appointment will be booked if will be created a pending status, so the email notifications for pending status will be sent => so you’ll to enable the notifications for the pending status (the 2 first notifications).
After an appointment was booked it will have the pending status, in the case you want to approve it, you’ll have two options: open the appointment and click on the customer’s name, and on the pop-up you’ll be able to change the status of the appointment, or add a code in email notifications that will generate a unique to approve the appointment. So if you want to send email notifications after you approve the appointment => you’ll need to enable the email notifications for the approved status.
When an appointment is booked on the front-end, email notifications will be automatically sent, though if you’ll create an appointment in the back-end, you’ll need to choose one of these values for the send notification field: if status changed or to all customers, otherwise notifications won’t be sent.
1.2. In order to have the feature of deposit payments, you’ll need the Deposit Payments Add-on. The add-on allows divide payment into 2 installments: a portion of the price paid online during booking, with the rest to be paid offline when the client arrives for their appointment.
More information you can get here: https://support.booking-wp-plugin.com/hc/en-us/articles/212234945-Deposit-Payments-Add-on
2. There is no possibility to send SMS/email notifications before booking. Though you can configure the timing of notifications which are sent to all clients before the upcoming appointment and/or on the day of the appointment. Enable or disable each type of reminder and set the time you want it to be sent.
Thanks!
Kate
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Thank you so much for your reply.
In the booking section ‘Your Details’, there is a notes section. Is there any way to change the heading ‘Notes’ to something else, for example – ‘Any Medical Conditions?’
Hi!
You can change the wording of this field in the Customs Fields tab.
Thanks!
Kate
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one question before buying:
can i use Bookly in woocomerce order checkout page ONLY if a customer ask for an Appointment?
i want to add a custom checkbox in checkout page and if the user check on this, then to show the Bookly and include the result in order details
in real world, can you show me an example of Bookly + woocomerce usage?
thank you for your answer
Hi!
Thank you for being interested in Bookly!
The purpose of the WooCommerce integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce). So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. To set this integration, you’ll need a product that will serve as a “bridge” between Bookly and WooCommerce. Though even if you use this integration, you’ll sell services from Bookly and not WooCommerce products.
Thanks!
Kate
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Hi guys! I am looking to purchase this plugin for my client. I wanted to be sure it had full Wordpress Integration, which for my client means, they don’t have to leave the site, sign-in and then book like other booking plugins. Hope to hear from you guys soon!
Hi, thanks for the interest!
You can enable one setting and customers that will book an appointment for first time will have a new WP user account automatically created. In case they will be logged in some fields on the details step will be already filled in.
Thanks!
Alex
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hi! I bought your plugin, and i’m happy with it. BUT, there is something that is “missing” for me (and all my clients and staff members), and that make our back office really hard… As you know, we can’t actually have a good “time” for our staff members that are all around the world (different timezones)., and this is really a “frustrating” thing with your plugin. They all have to always change request hours MANUALY to know at what time they have a booking… And they get lost. It’s really like a “pain in the ass”, for all of them.
There is an addon that will save the life of our staff members (and I think this is something you can do fast, because it’s already exist on the main plugin, but only for administrator). We can, as admin, export all the booking request in a CSV file. But there is no options at all to simply export the booking list for the staff members on their own profiles, and it will be a very good addon to make their life easy! Because they only have a “calendar” in a web format, that it is not so a good option to manage many bookings…. More : if staff members can export they booking requests, filtered by : – status (only approved ones, because they don’t need the others) – by client name (because there is a table for) – by service (because also there is a table for) so then, they can have a very good view in Excel and print it for them!
Also! We are many to complain about the hours that are not ok for the timezones of our staff members. They ALL have the same Timezone of the wordpress installation (Paris in our case) and so then, they all see wrong hours for their bookings in their emails, as in their own profiles…. Hard for them! If we have the export function working for EACH one of our staff member, so then, you can just add a simple formula (like a listing of choice of all timezone) and do a simple formula at the excel export to change the hours of all booking requests to the good ones, previoulsy selected by the staff member in concern. (so no hard caclulation by the system, just a formula that “fit” the choice of the staff member).
And believe me, if you have this “function” with this addon, so then, it will save many “lifes” 
We will have a good behavior for our staff members, without trying to calculates the timezones inside wordpress and the plugin. Add a little “print button” as it is on admin side, and they will smile all the day! They will have a full list of their booking, with proper hours, and they will just take a coffee and wait for the next booking, without any stress as today 
I hope that you find this “idea” very interesting, and that you will do this addon (that i think it is not so hard to do, because you already have the export function. You just need to set the ID to find the good staff member for the export on each back-office staff member page, and export only requests about them).
Like this, your plugin will really “rock” (and I think that you will get more and many sales).
Let me know please if it’s possible and if you can do it (same if it’s as a “special request / custom request”). I need it very urgently! So i’m able too. I really tried everythings to figure this out. And I think this is a simple and good solution to have what you want (for us, as for many of your clients).
Thanks!
Hi!
Thank you for your interest. Currently, we are overloaded with development tasks and are not able to take any customization tasks. But we have a partner which deals quite good with such customization request and has a lot of expertise in dealing with Wordpress and our product – WP Kraken. Please click the “Get Quote” button at this page https://wpkraken.io/?ref=bookly and explain your requirements.
Please, keep in mind that customized copies of the plugin are not eligible for future updates.
Thanks!
Kate
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Hi, yeah I know you are overloaded in these times, we saw it. It was more a “message” to give you a good idea to add to your plugin, that is really missing that part for a better behavior.It was more to give you a good idea to improve your plugin. I will maybe contact your partner, but I think we will try at the end to do it by ourself. We just need to know where is the file with the SQL code to export datas for the Bookly tables for the “Export as csv” button on the consultations lists / back office.
Could you provide it please, as an information about your bookly plugin (so then “support”)? Thanks a lot!
Regards
Hi,
Thanks for your feedback!
You need this function \Bookly\Backend\Modules\Appointments\Controller::executeGetAppointments, which can be found in this file wp-content/plugins/appointment-booking/backend/modules/appointments/Controller.php:87.
Thanks!
Alex
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Can your bookly logo on booking page be replaced with custom client logo. Thanks
Hi!
Unfortunately, currently, such functionality is not supported.
Thanks!
Kate
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hi, I have a question, need to know if there is any way to configure the print button.
Hi!
You can print the list of appointments and customers.
If your question is about the issue, please provide more information regarding the matter.
Thanks!
Kate
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Hi…on the ‘Payments’ section is it possible to edit the text, I would need to change ‘I will pay locally’ to something along the lines of ‘Please invoice me’
Also, I am confused as to what Paypal functionality there is in the core plugin if any. The marketing suggests payments can be made via paypal but there is a paypal addon. What does the addon bring to the core plugin that is not already there?
Many thanks!
Hi!
Thank you for being interested in Bookly!
1. You can change the wording of the line “I will pay locally” in the Appearance tab.
2. Bookly PayPal Payments Standard Add-on allows accepting credit card payments along with online payment systems without having to set up a separate payment system. Clients can choose to pay via their PayPal account or by entering credit card details, no PayPal account necessary.
Thanks!
Kate
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Hi I have a problem after updating I get this error, the next button the letters are not just the zul button. Thank you
Hi!
Please, send us an email to support@ladela.com with ticket’s # 43871 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Can the plugin achieve this please…
Step 1: choosing a service. Step 2: time slot. Step 3: filling personal details (name, tel, email) Step 4: offers. Step 5: payment confirmation.
Then we customise email confirmation sent to customer
Hi!
Bookly can achieve this:
Step 1: Choosing a service; Step 2: Date/time slot; Step 3: Customer Details; Step 4: Payment;
Offers should be provided within services step, or also you can try Service Extra aa-on which allows you to offer extra services, goods, or options to tweak the service (e.g. with more special and/or more expensive tools).
An extra purchased by a customer may affect the price and the length of the appointment, but cannot be provided separately from the main appointment booked by the customer.
Thanks!
Kate
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Hi,
I’m willing to buy this plugin but there one thing is it possible for me to add a new payment solution? such as this one (https://www.vipps.no/) it’s a mobile payment solution connected with your bank account. You can easily pay on account etc.
Hi, thanks for the interest!
Currently, this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you enable this option, then customers will be redirected to a WooCommerce cart after the details step of the booking form, and payments from Bookly will be disabled.
Thanks!
Alex
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Congratulations for the plug-in, it’s awesome!
After a successful configuration, I found a problem: the confirmation email is not sent to the costumer after a reservation has been made.
In the settings, the option “Notification to customer about approved appointment” is checked, so the confirmation emails should be sent. The email is sent from the “Test Email Notifications”, but NOT through the reservation procedure from the website.
Could you help me to solve this issue?
Many thanks in advance.
Cheers,
Jose.
Hi Jose, thanks for purchasing our product!
Please check this troubleshooting guide regarding email notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-. In case the behavior persists send us an email to support@ladela.com with this ticket number #43853 and the purchase code so we could look into this matter.
Thanks!
Alex
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