19462 comments found.
Hi, i’m very interested in your plugin and would like to known if i can change the sms provider? I’m from India and i have a subscription of a local bulk sms provider. Want to know if i can use their APIs for Text functionalities.
Thanks for your time. 
Hi, thanks for the interest!
The SMS notifications service is an in-house built solution, so there’s no option to use a third party SMS provider.
Thanks!
Alex
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Hi,
I’m thinking about buying bookly. it looks awesome.
Here is my question:
I it possible to offer combinded sessions
Like a booking requires the booking of at least 2x service A (4 hours each) and there is no way to book service A one time only
Same would work if service X would require to schedule 2×4hours appointments.
Is this possible with bookly? Out of the box, add on or custom development?
best Martin
Hi Martin, thanks for the interest!
Currently, such an option is not available, though you could create a service with a duration of 8 hours instead of two services with 4 hours duration.
Thanks!
Alex
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Hi, i did not receive any payment yet the booking is marked as approved. Any idea?
Hi,
Please send us an email to support@ladela.com with the purchase code and relevant access so we could look into this matter.
Thanks!
Alex
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i got a black screen when i want to edit my calendar using the staff cabinet add-on
the next div is the reason
modal-backdrop fade in
Hi,
Please send us an email to support@ladela.com with the purchase codes and relevant access so we could look into this matter.
Thanks!
Alex
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I want a booking system for a caravan/camping site. Is Bookly customisable for this type of business? All demos seem to show a dental practice or health type businesses. Many thanks and look forward to your response Steve
Hi Steve, thanks for the interest!
You can probably use the plugin for this type of business, though if you want to be sure please provide more details about the services you intend to provide.
Thanks!
Alex
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I am using the free version but I’d like to purchase the paid version. The plugin works on desktops but it’s not working on Android Note 5. On this cellphone, the customer can fill in details on the first page but when I click “NEXT” it doesn’t forward to the next page. Could you please fix this problem?
Hi,
Please send us an email to support@ladela.com with a link to your website and the ticket number, that you’ll be assigned to, so we could look into this matter.
Thanks!
Alex
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I’m looking for a booking plugin that can be used for two counselling rooms. We would want the ability for about 10 counsellors use this, on a private “staff only” section of the website where they would have a login. Then they use the booking system to book one of two rooms in hourly, half day, or full day units, each with a separate price. When they book that period it needs to be shown as unavailable on the system (but not show who has the room to the other users). We would want to collect payment at the time of making the booking and have automated confirmation and reminder emails.
Is this possible using this plugin? Thanks.
Hi, thanks for the interest!
If I understood you correctly you want to rent out 2 rooms for 10 staff members, but to display it only for these staff members. In this scenario these 2 rooms will be set as staff members (as Bookly is designed to work with staff members’ availability) and the actual staff members will be the customers. Regarding the part on making the form available only for a group of users, at the moment, this feature is not supported. The only thing you can do is to hide the booking for registered users, but it will make the form available for all the users that have WP user accounts.
Thanks!
Alex
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There doesn’t seem to be a way to import the Calendar, only export. The same applies for Staff & Services yet you can’t even export that information.
Can you please advise the best way to do this or completely backup Bookly as a whole?
Thank you
Hi!
Unfortunately, currently, there is no possibility to import information to Bookly. You’ll need to do it manually.
Thanks!
Kate
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I have installed the plugin, installed the gmail smtp plugin, configured everything, all tests of config are good, ports opened by host, yet I still cannot receive a test email or an email notification from the website, www.nimobiledetail.com. I need a resolution
Hi!
If you tried to send notifications by using the “test email notifications” tool and you didn’t receive any email, then it means that your website doesn’t email notifications at all. You should contact your hosting provider regarding this matter.
Thanks!
Kate
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Why do I get this message:
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Every time I try to upload Bookly into wordpress???? I paid $59 today and can not get it installed. Not a very good first experoence. Please explain
Hi!
Please, kindly follow these steps:
After purchasing and downloading the plugin from our CodeCanyon page.
1. Extract appointment-booking.zip from the downloaded archive. 2. Log in as admin to your WordPress website. 3. In Plugins, click Add New and Upload. Select the appointment-booking.zip file and click Install Now. 4. In your WordPress dashboard > Installed Plugins, activate the Bookly Appointments plugin.
Thanks!
Kate
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Hello my backend ( in wordpress) seems to be broken can you give a solution please?
Hi!
Please, send us an email to support@ladela.com with ticket’s # 43497 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner
Kind regards, Ladela Team
Where can I download 13.2 version?
Hi!
Please, send us an email to support@ladela.com, we will provide you the file with 13.2 version of Bookly.
Thanks!
Kate
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What sms gateway supported? Also, do you have all in one bundle?
Hi!
The SMS service is the in-house built solution. Sorry, but the second question is a bit unclear to me. Could you please, advise the meaning of “all in one bundle for sms notifications”?
Thanks!
Kate
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I need to know what gateway it supports? infobip? twilio? And.. i saw you are selling add-ons separately. So, wanted to know do you sale core plugin and add-ons in one bundle?
Thank you.
Hi, thanks for the details!
Currently, we don’t have a bundle option, the plugin and all the add-ons are sold separately.
Thanks!
Alex
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Hi There,
I have recently bought the bookly system and have had it on my website for a short while now, but I have started to encounter a problem.
One person can book an appointment with the recurring function and it goes through fine. Then the next person to book into the same class at the same time gets the message saying that those same appointments are filled up and gives them another time, even though those times aren’t full yet.
However that second person can go and book the session that says it is filled by individually clicking on each date to book. This is really time consuming and not what I had hoped for with the add on.
My system is connected to my google calendar but I don’t think there is a problem with that as it still recognises that there are spaces when you book each session individually.
Is this a glich in the system or is it something I am doing my end?
Should I reset the system and start again?
I only have a week to sort this out before I am away on Business so would appreciate a response as quickly as you can get it.
Thank you, Graham
P.S. If there is a problem and it doesn’t work am I eligible for a refund as I need a system that is a smooth operating system for my clients without any problems!
Hi Graham,
If you want to set group bookings you need to set a bigger capacity for a service, so more customers can book the same service for the same slot.
Thanks!
Kate
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Hi There, – I have my capacity set as a minimum of 1 and a max of 3. This is why I am confused why it still allows the second person to book each of their appointments individually but not as a recurring appointment.
I would appreciate it if someone could look into this in a bit more detail as it needs one of your support team to tell me whether it is something your end or mine.
I have tested everything I can think of to get it to work, which is why I am asking for help.
Should I reset everything and try again?
If you head to www.thecyclegym.co.uk/bookings – you can try this for yourself but try from October onwards. Thank you
Hi, thanks for the details!
The capacity option doesn’t work the same way as it does for single appointments, in case you use it for the recurring appointments only one customer can book a series for more customers, the second customer (or more) can’t book the already booked series.
Thanks!
Alex
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Hi Alex, Can I please request a refund then for all of the bookly apps I have purchased because this doesn’t work in the way that I thought it would. My clients need to book on a recurring schedule and for only one person to be able to book that way doesn’t make any sense and becomes very time consuming for my customers when they need to book 6 months of appointments.
Hi Graham,
Please check this link for more details regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks!
Alex
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Hi, Pre-purchase question: Can this plugn: 1) enable students to create and cancel their own classes and 2) enable people to register in previously cancelled spots? Thanks.
Hi!
Customers can book an appointment and then cancel the appointment from the received email notification. By logging into WordPress, your customers can view their past and upcoming bookings right on your site, and even be able to cancel them right then and there (optional).
if the time slot was cancelled by one customer, then this time slot will be available for another booking on the front end.
Thanks!
Kate
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Hi there, Two way sync is not working with google calendar. When I modify the event on my google calendar, nothing happens on my site.
Hi!
Bookly provides 2-way sync with Google Calendar. However, if you create or change an event in Google Calendar the related appointment is not created/updated in Bookly (the other way it does work). However, each event from Google Calendar is taken into account when displaying available time slots to the user in the second step of the booking process. So if you have an event in Google Calendar then the corresponding time slot will be not available for booking in Bookly.
Thanks!
Kate
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Hi Bookly support team,
I’ve trouble with the final step in the payment for a service in a website: https://zaki.help. I think I’ve entered all the necessary details for the appointment setup. I also have a verified Stripe account with publishable and secret keys entered into the Bookly setting.
Please help, thanks
Best regards, Wells
Hi!
Please, send us an email to support@ladela.com with ticket’s # 43468 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi! I have a problem in the system, when I have a booking with say 3 people and want to ad more persons in another customers name in the Calender day by day view the first booking always go down to only 1 person. Sometime i have missed to notis that and have got more persons booked than I can take at the same time…
Hi!
If you want to set group bookings you need to set a bigger capacity for a service, so more customers can book the same service for the same slot.
Thanks!
Kate
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I have that, say 6 persons maximum for this service, when one customer have booked 3 places so there is 3 left and I want to put in 2 more “by hand” I go in to the calendar – day by day view and click on the service I want to ad persons to and “ad costumer” when this new added costumer comes up in the list of costumers the first customer from before always go down to only one person booked – does not matter how many they have booked from the beginning or how many places there is left in the service. can I mail you some printscreen?
Hi!
Yes, please, send us an email to support@ladela.com with ticket’s # 43462, some screenshots and the purchase code.
Thanks!
Kate
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How to fix start time and end time?
Hi!
You’ll need to set Business Hours in the Settings tab => Business hours. Set the schedule for your staff members in Staff members tab => Schedule. Set service duration in the Services tab => Duration.
Thanks!
Kate
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