Discussion on Bookly PRO – Appointment Booking and Scheduling Software System (Page 479)

over 8 years ago

Have bookly installed and it has been working fine.

All of a sudden it’s stopped working, you can’t move on a table to book slots, even in the back-end to manual add an appointment you can’t select a service. Have gone to the logs on the server and this is the error:

mod_fcgid: stderr: WordPress database error Unknown column 'ss.capacity_min' in 'field list' for query SELECT s.id, s.category_id, s.title, s.position, s.duration, MIN(ss.capacity_min) AS min_capacity, MAX(ss.capacity_max) AS max_capacity FROM `WcP4Zm503_ab_services` AS `s` INNER JOIN `WcP4Zm503_ab_staff_services` AS `ss` ON ss.service_id = s.id WHERE `s`.`type` = 'simple' AND `s`.`visibility` != 'private' GROUP BY s.id ORDER BY `s`.`id` ASC made by do_action('wp_ajax_bookly_render_service'), WP_Hook->do_action, WP_Hook->apply_filters, Bookly\\Lib\\Base\\Controller->Bookly\\Lib\\Base\\{closure}, Bookly\\Lib\\Base\\Controller->forward, call_user_func, Bookly\\Frontend\\Modules\\Booking\\Controller->executeRenderService, Bookly\\Lib\\Config::getCaSeSt, Bookly\\Lib\\Query->fetchArray, Bookly\\Lib\\Query->execute, referer: https://yourlifeadventure.co/book-your-one-to-one-coaching/

Many thanks Matthew

Bookly-Support Author Team

over 8 years ago

Hi Matthew,

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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ewebrand Purchased

over 8 years ago

Hi,

2 questions: Is there any way to customise the email? Within the email, i purchased the service add ons – none of these are included – how can I add these to the email? I have all day booking available – but when you use the booking form it won’t let you book on the day of booking. Is there any way to allow this?

4 other replies

Bookly-Support Author Team

over 8 years ago

Hi!

1. Could you please advise which information would you like to add to the email?

2. In this case, please check if the feature “Minimum time required prior to booking” is disabled or set the minimum time before the appointment time in Bookly => Settings => General. Also, please check the staff members schedule in the staff members tab and also if the correct time zone is set in WordPress settings (I advise to choose a city instead of fixed hours to avoid issues with DST).

Thanks!
Kate

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ewebrand Purchased

over 8 years ago

email: Dear (Name)

This is to confirm that you have booked:

(the service add ons listed here)

on (name date here). Your ticket is valid for the day of travel as stated only. Tickets are non-returnable, non-transferable and non-exchangeable.

Please present this email as confirmation of your booking at the ferry terminal and/or at the ticket office.

We look forward to welcoming you.

Kind regards,

Bookly-Support Author Team

over 8 years ago

Hi!

You can create this information in Email Notifications tab.

Thanks!
Kate

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ewebrand Purchased

over 8 years ago

Hi thanks for the support, missed the drop down tick in the email notifications.

I’m still having a problem booking on the same day – it works on the first step but once the extras are added it won’t let me book the day – any suggestions?

Thanks for your help so far!

Bookly-Support Author Team

over 8 years ago

Hi!

Please check the staff members schedule in the staff members tab and also if the correct time zone is set in WordPress settings (I advise to choose a city instead of fixed hours to avoid issues with DST).

Thanks!
Kate

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ewebrand Purchased

over 8 years ago

It’s set the timezone for London and the staff members 12am-12am.

Is that correct?

Bookly-Support Author Team

over 8 years ago

Hi!

Please, send us an email to support@ladela.com with ticket’s # 42189 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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FDMdigital Purchased

over 8 years ago

Hi Ladela. Firstly, this is a great plugin and has some amazing features.

I’d like to know if there is any future development planned (or an additional add-on) for the 2-way Google Calendar sync? I purchased this plugin based on that very large selling point as it seems to be the only appointment / booking plugin making that claim but it doesn’t quite work as i’d hoped.

It’s a bit more like a 1.5-way sync as any items added or edited in Google Cal don’t show up in the plugin / Wordpress. This makes management of my appointments more complex that it needs to be as i have to work from Google Cal to make sure i get an up to date & accurate list of all appointments, and not from the plugin or Wordpress dashboard.

Hopefully this on your list of things to update in the future.

Thanks Chris

Bookly-Support Author Team

over 8 years ago

Hi Chris,

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/206534049-Google-calendar-sync

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Kate

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MrKid Purchased

over 8 years ago

Hi, I have a problem with your bookly plugin, it don’t send email to administrator on client reservation, and the client don’t receive mail on reservation. Although I set the correct mail in email settings. How can I fix this problem? Thanks Regards

Bookly-Support Author Team

over 8 years ago

Hi,

Please check this troubleshooting guide regarding email notifications: https://support.booking-wp-plugin.com/hc/en-us/articles/115004006749-Email-notifications-don-t-work-How-to-fix-this-

Thanks!
Alex

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amendamorethanlive Purchased

over 8 years ago

Hi, when a transaction was not successfully completed it must be removed from the google calendar. Or it must appear in the google calendar only after it was successfully completed.

At this point my the calendar is full of transactions which were not successful. The availability in the calendar is being occupied by tese face transactions and the slots are available for the real ones.

Can you fix it?

Best regards, jaroslav

Bookly-Support Author Team

over 8 years ago

Hi Jaroslav,

Could you please provide more details how can did you generate this behavior. You can send us all the details to support@ladela.com together with the purchase code so we could look into this matter.

Thanks!
Alex

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cameronferris Purchased

over 8 years ago

hi there, can you please explain how i can set it up so that there is 1 booking start time at say 8am per day – at the moment it seems to default to 12am. thank you.

Bookly-Support Author Team

over 8 years ago

Hi,

You will need to create a service that will have the same duration as the staff member’s schedule (in case it’s a full day service).

Thanks!
Alex

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cameronferris Purchased

over 8 years ago

thanks Alex, great plugin! 5 star rating. i bought it a while back but only just used it as my clients project was delayed. Appreciate the advice.

Bookly-Support Author Team

over 8 years ago

Hi,

You’re welcome and thanks for the review!

If you have any questions feel free to contact us.

Thanks!
Alex

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hellocrowd Purchased

over 8 years ago

Hi, can you please reply to my comment on the previous page (from HelloCrowd). We have bought 2 licences for Bookly and paid for support and have received no support for the issue we are having. Thanks

Bookly-Support Author Team

over 8 years ago

Hi,

We apologize for the slow response, but due to the high volume of requests, we are unable to answer you in a timely manner. Though I’ll inform our tech team to look into this matter and get back to you.

Thanks!
Alex

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ArikaC Purchased

over 8 years ago

I am very confused about the license. I have a consulting company that I have several packages I offer to clients. However, I have a free 30 minute consult appointment and then they have weekly paid sessions. However, the packages vary from 60 minutes to 90 minutes in length. Which license would cover this?

Bookly-Support Author Team

over 8 years ago

Hi, thanks for the interest!

Currently, package creation is not supported. You can sell individual services, or create recurring appointments with these services.

Thanks!
Alex

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ArikaC Purchased

over 8 years ago

I can do that all under the regular license?

Bookly-Support Author Team

over 8 years ago

Hi,

Features of the plugin don’t depend on license type. Once you make the purchase, you’ll receive the plugin and a support pack for 6 months. If you need support after it expires, you’ll need to extend it.

Thanks!
Kate

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cottonil Purchased

over 8 years ago

my question if i need to calculate price of service * number of stuff ? is it possible ? kindly find attachment ti understand and tell me which plugin and extension to do it ? price = service * number thanks and please reply ASAP

9 other replies

Bookly-Support Author Team

over 8 years ago

Hi,

Please check if you have the relevant codes in the booking form. You probably need to use the {total_price} code to have the calculated price, which can be updated in the appearance tab/menu.

Thanks!
Alex

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cottonil Purchased

over 8 years ago

same problem you can check through this link http://www.ahmed-muawad.com/travel/?page_id=6611

Bookly-Support Author Team

over 8 years ago

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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cottonil Purchased

over 8 years ago

please help and reply on my email

cottonil Purchased

over 8 years ago

Hi I need to calculate ( Room Type X Number of persons ) now it’s shown only Room Type price kindly find link below to understand and please give me quick reply http://www.go4cruises.com/?page_id=6611

Bookly-Support Author Team

over 8 years ago

Hi!

In the Appearance tab of your back end at the “Details” step you’ll need to add the {total_price} code to the line “You selected a booking for {service_name}, {service_date}. The price for the booking is {total_price} instead of {service_price}.”

Thanks!
Kate

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cottonil Purchased

over 8 years ago

i tried it before and same problem please check it urgent quickly

Bookly-Support Author Team

over 8 years ago

Hi!

Please, send us an email to support@ladela.com with ticket’s # 42654 and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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cottonil Purchased

over 8 years ago

sent please reply ASAP

Bookly-Support Author Team

over 8 years ago

Hi!

Your ticket was passed to the tech department.

Thanks!
Kate

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cottonil Purchased

over 8 years ago

thanks for support now i’ve another pb i’ve web site with different category i need to add more services but i need it separated like i’ve tours 1st tour : economy and business each of them have 3 option (adults and child..) each option have different price 2nd tour : same 1st tour but price is different

Bookly-Support Author Team

over 8 years ago

Hi,

Currently this is not supported, there’s no option to set up a service with different pricing. You can different services with different pricing, but not for the same service.

Thanks!
Alex

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SNEACO Purchased

over 8 years ago

Hi Ladela im looking for an plugin exactly like this. I have been searching through the backend demo and the comments, but haven’t found the option yet.

Is it really true that you cant set it up to book 24h at a time and then remove the hour selection from front end. It should be used for our rental service, where customers will be informed that they can pickup items at 12am and deliver them back before 12am the next day or day after if they pay/book 2 days. It should actually work a bit like an hotel.

Please tell me its possible to do day bookings instead of the hour/min bookings. Thanks in advance

Bookly-Support Author Team

over 8 years ago

Hi, thanks for the interest!

Currently, services can have a max duration of 7 days. The plugin is not really suited for the hotel/rental bookings, regarding the time you can indicate manually the pick up/deliver back time.

Thanks!
Alex

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SNEACO Purchased

over 8 years ago

I bought it and think i can make something useable out of it as the duration will maximum be a couple of days. Is there a way to make the customer choose how many days they want to book instead of hours?

Bookly-Support Author Team

over 8 years ago

Hi!

1. Yes, you can set service duration to 2 days in Bookly => Services => Duration.

2. Yes, in this case, you’ll need to set service duration to day/s.

Thanks!
Kate

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zouking Purchased

over 8 years ago

Hi,

Just realized this problem. Although at the backend i wrote the correct price. But on the booking form, it’s showing another number.

please advised, URGENT!

Bookly-Support Author Team

over 8 years ago

Hi!

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also, include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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Emaginance Purchased

over 8 years ago

Hello,

Is it possible to hide Services for bookly agents in the back office to avoid modifications of price for example ? How to ? But bookly agents can modify agenda, profil etc

Thanks you.

Bookly-Support Author Team

over 8 years ago

Hi!

You might create a WP account with Editor role and associate it with a Staff Member account in Bookly. Once logged-in, such users will have limited access: they will only be able to edit their own settings and operate Calendar with own events in the backend.

Thanks!
Kate

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TheBeingWell Purchased

over 8 years ago

Hello. Bookly is not showing the cart in the customer’s journey through paying. This means that they can not add any further bookings before paying. The cart shows when setting up the ‘appearance’, but not when shown in the front end on the site. Thanks for your help with this.

Bookly-Support Author Team

over 8 years ago

Hi!

You’ll need to enable Cart feature in Bookly => Settings => Cart.

Thanks!
Kate

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elicec077 Purchased

over 8 years ago

Hello,

Is it possible to manage appointments for a single practitioner. When customers making appointments, I wish that the choice of the practitioner is removed.

thank you

Bookly-Support Author Team

over 8 years ago

Hi,

Unfortunately, currently, this functionality is not supported.

Thanks!
Kate

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elicec077 Purchased

over 8 years ago

And is it possible to set different payment methods depending on the service? Thanks

Bookly-Support Author Team

over 8 years ago

Hi!

This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115002315165-Possibility-to-set-different-payment-methods-depending-on-the-service

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).

Thanks!
Kate

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hellocrowd Purchased

over 8 years ago

Hi,

I have emailed several times about issues we are having on the 2 websites using the Bookly plugin.

In both cases, the submit button just stays on the loading graphic. When I open inspector in Google Chrome, I can see there is an ajax error.

‘http://www.oysterownership.com/wp-admin/admin-ajax.php 500 (Internal Server Error)’

The booking itself is added to appointments and customer lists in Bookly. However, the email/text message does not get sent to the customer, and there is no confirm email to the Admin.

These are the 2 sites:

http://www.oysterfreebreaks.com/ http://www.oysterownership.com/free-breaks/

We also purchased 2 licences for these:

Thanks, Dan

Bookly-Support Author Team

over 8 years ago

Hi Dan,

Your internal ticket with information of these issues was updated and transferred to the tech department. Please, kindly expect an answer from technical support.

We respect your time and always try to respond as soon as possible and I’d like to politely remind you that “This author’s response time can be up to 2 business days”, though we always try to respond within 1 business day. Feel free to reply directly at support@ladela.com so we could assist you faster with any other questions in the future.

Thanks!
Kate

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Generictec

over 8 years ago

Hi there,

1. Can the date/time be blocked after the client pay for the service? 2. And employee be able to block dates/time too?

Or it needs for you to make a custom job?

Thank you!

Bookly-Support Author Team

over 8 years ago

Hi!

1. Once a customer books an appointment this time slot will not available for another booking.

2. Yes, an employee can change his/her schedule.

Thanks!
Kate

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Generictec

over 8 years ago

Hi there,

Great! An can a person check the employee profile on the booking part or other place?

And I hope each employee don’t see the others service?

Thank you

Bookly-Support Author Team

over 8 years ago

Hi!

1. During the booking process, the customer can choose the employee by name. Currently, there is no way to check the employee profile during the booking process.

2. You might create a WP account with Editor role and associate it with a Staff Member account in Bookly. Once logged-in, such users will have limited access: they will only be able to edit their own settings and operate Calendar with own events in the backend.

Thanks!
Kate

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frenkile Purchased

over 8 years ago

How do you remove this section from the booking form? https://snag.gy/YN6aQV.jpg

Bookly-Support Author Team

over 8 years ago

Hi!

You’ll need to update the shortcode of the booking to hide this field, please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form

Thanks!
Kate

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krissuh Purchased

over 8 years ago

HI

I just updated the Bookly to the latest version 13.7. But when I updated my Woocommerce from 3.0.5 to 3.1.1 I get an error “Internal Server Error”

I have tested all updates, and it only happens after I update the Woocommerce 3.1.1

Has your latest update been tested with Woocommerce 3.1.1? if not, when is the next update going to be released?

Thanks.. Kristina

Bookly-Support Author Team

over 8 years ago

Hi Kristina,

Bookly 13.7 was not tested with Woocommerce 3.1.1 yet. I’ll inform our developers about this issue. Please, revert to the Woocommerce 3.0.5 for a while, or you can provide us access to your admin panel and FTP and our tech department will settle the matter.

Thanks!
Kate

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rotthierfrederic Purchased

over 8 years ago

Hello, We have two problems with your plugin, the first is that it shifts an hour all the appointments on google agenda ex: go to bookly display at 15H and on google calendar posted at 4pm and the second there is Not the number of participants in the appointments nor on the summary table, nor on the bookly calendar nor on the google calendar which poses us serious organization problem! Thank you for helping us quickly

Bookly-Support Author Team

over 8 years ago

Hi,

In this case, you should make sure that you have time zone city settings set up correctly not only in Wordpress Settings but also in Google Calendar account. I advise choosing a city instead of fixed hours to avoid issues with DST.

Also, please try to disconnect then connect back the staff member and change the value for this setting: Limit number of fetched events from 50 to 500 events, then add a test appointment.

Thanks!
Kate

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frenkile Purchased

over 8 years ago

Once a user has made a previous booking, is there a way to suppress the form that asks them to verify their information again?

Bookly-Support Author Team

over 8 years ago

Hi,

Currently, suppressing the form that asks to verify information again is not possible.

Thanks!
Kate

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Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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