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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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Hi,

im using Bookly with woocommerce and it worked well until the latest version of woocommerce. Any ideas or anyone else have the same issue?

Hi,

We’ll release soon a fix for this matter, though if you need assistance with this it then please send us an email to support@ladela.com with this inquiry.

Thanks!
Alex

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After update, while make a booking at the frontend, also have loads of errors like

WordPress database error Unknown column 'birthday' in 'field list' for query UPDATE `wp_ab_customers` SET `wp_user_id` = NULL, `name` = 'Test', `phone` = '+44700000000', `email` = 'test@mail.com', `notes` = '', `birthday` = NULL WHERE `id` = 1 made by do_action('wp_ajax_bookly_save_appointment'), WP_Hook->do_action, WP_Hook->apply_filters, Bookly\Lib\Base\Controller->Bookly\Lib\Base\{closure}, Bookly\Lib\Base\Controller->forward, call_user_func, Bookly\Frontend\Modules\Booking\Controller->executeSaveAppointment, Bookly\Lib\UserBookingData->save, Bookly\Lib\Base\Entity->save

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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Hey, I’m using Bookly on this page: ditteyoung.dk, but sadly we’re experiencing problems with the plugin, and it often doesn’t seem to work – and in Safari and Firefox not at all.

Hope you can help!

Regards, Charlotte

Hi Charlotte,

Please check if you don’t have any caching plugins as Bookly is not compatible with this type of plugins. I would advise to disable them and see if the behavior persists. If that’s not the case then send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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Hi after upgrade to the latest version, got lots of errors and cannot modify the email notification anymore.

PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/templates/index.php on line 52 PHP Notice: Undefined index: subject in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 118 PHP Notice: Undefined index: message in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 131 PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/templates/index.php on line 52 PHP Notice: Undefined index: subject in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 118 PHP Notice: Undefined index: message in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 131 PHP Notice: Undefined index: copy in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 178 PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/templates/index.php on line 52 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: client_birthday_greeting in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 208 PHP Notice: Undefined index: subject in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 118 PHP Notice: Undefined index: message in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/forms/Notifications.php on line 131 PHP Notice: Undefined index: type in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 75 PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 77 PHP Notice: Undefined index: type in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 75 PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 77 PHP Notice: Undefined index: type in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 75 PHP Notice: Undefined index: active in /tmp_homedir/test_site/wp-content/plugins/appointment-booking/backend/modules/notifications/Controller.php on line 77

Thanks.

Hi,

Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.

Thanks!
Alex

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High rating = More sales = More functions and flexibility
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Hi Can I not add it to my HTML web page

Hi,

The plugin can be installed only on a WordPress website.

Thanks!
Alex

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Hi,

I am trying to design the Bookly form for a garage website.

The garage has the capacity to perform 3 services at the same time.

The only thing I seem to be able to do in the Plugin is change the capacity so that I can perform more than one of the same service.

I need to be able to book 3 of any of the services not just individual services.

Is this possible?

Hi,

For this scenario you’ll need to create 3 staff members and link them to all services.

Thanks!
Alex

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Hi,

Once I create 3 staff members for each service, surely it means that each service can be booked for 3 times. If I have 3 different services, this will surely mean that 9 bookings can be made?

I would like to make it so that a maximum of 3 bookings can be made at one time but for any service?

How would I do this?

Kind Regards

Hi,

If the capacity option is set for one customer for all services then customers will have the possibility to book three services for the same time slot (max).

Thanks!
Alex

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Hello there I request cancellation of my order 5 minutes after my purchase, it’s not what I am looking for

Hi,

Please check this link for more details regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!
Alex

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Pre sale question.

I want to use this plugin for the hall reservation which only includes the type of all reservation no employees and service as dropdown we can hide those.

2. is there way like once the reservation approves then the system ask for the payment like the payment link can be sent via email.

Hi, thanks for interest!

1) You can hide fields from the first step of the booking form, though you need to have a staff member to provide a service, as Bookly is designed to work staff members availability.

2) Currently such an option is not supported, customers can pay only when they book the appointment.

Thanks!
Alex

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Hi!

On my website (www.beautysalondianne.nl) I use your plugin. I love the plugin! My only problem is that the confirmation emails won’t send to my clients, however, the test button wich is intergrated in the plugin does work and will sent the confirmation emails properly.

How is this possible and can it be fixed?? Like to hear from you soon!

Kind Regards,

Ramon Menting

Hi!

There could a lot of reasons why email notifications don’t work. Though let’s start with the settings, you’ll need to check the default status of the created appointments (settings tab) and look also if the combined notifications are enabled (settings -> customers). After that you need to access the email notifications tab and check if the relevant email notifications are enabled.

For example if the default status is “Approved” and combined notifications are disabled then: you need to enable the single notifications for the approved status.

Thanks!
Kate

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asking for registration code when already registered- NOT WORKING

Go to the back end to change settings now bookly is locking me out of my DEV site settings- need to go live and this is now stopping the whole show because your verification server is not working. WHAT????!??!

Hi!

Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!
Kate

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Hi! I’m trying to set up Email notification and don’t work. There is some configuration (SMTP settings, etc), that I have to do in order to get that working? BR

Hi!

Note that Bookly doesn’t send email messages by itself. It calls native Wordpress function called “wp_mail” with certain parameters (to, subject, message, additional headers) for this purpose. After that Wordpress passes it to your mail server and then it handles the message request and attempts to send it. If you have cases when the messages are delivered that means that Bookly does it’s job and passes those messages to the mail server. Then it handles the request and makes the decision whether to send the message or not. So you might look into your mail server setup. We would also recommend to try the plugin called WP Mail SMTP and configure your usual SMTP server info: https://wordpress.org/plugins/wp-mail-smtp/screenshots/

Thanks!
Kate

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Thanks a LOT!! that was very useful, I solved the problem!

Hi,

You’re welcome, feel free to contact us if you’ll have any questions.

Thanks!
Alex

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Hello,

After a recent update of Bookly plugin I encountered a problem/conflict with other plugin – Beaver Builder Plugin – that works along with Bookly.

Unfortunately I am getting problems with saving edits or even opening a module editor which currently stalls EVERY TIME (keeps loading forever) I enter a Beaver Builder page creator and try to edit anything within any page. It turned out that apparently Bookly plugin that is installed on my Wordpress instance causes this problem, because when I uninstall it, Beaver Builder works great. Bookly is the only plugin that runs along with Beaver Builder on my Wordpress installation. I am using WordPress V4.7.3, Beaver Builder Plugin (Agency) V1.9.5.3, Beaver Builder Theme V1.5.4 and Bookly V13.2 Can you try to find a solution to this problem? Do you know what might be an issue?

Best regards.

You didn’t solve my issue at all. After an update I also get the following error: “DataTables warning: table id=bookly-appointments-list – Ajax error. For more information about this error, please see http://datatables.net/tn/7" Please help me as soon as possible, otherwise I will rate your plugin for a 1 star and ask for a refund immediately.

I will try to update PHP version to 7.1 and I hope that everything will work fine since Bookly was working properly before on PHP 5.3. If there will still be problems I hope that you will help me out.

Hi,

Thanks for the update. If you need any assistance feel free to send us an email to support@ladela.com so we could help with this matter.

Thanks!

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I saw that a request for Klarna was posted on here earlier, and would like to know if you are planning on adding Klarna-support as well. That is the Klarna payment gateway. They are planning on rolling out in the US and are present in several countries in Europe.

Klarna is the preferred gateway in Sweden, and there are people who are reluctant to use any other gateway.

Thank you in advance.

HI!

Currently this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you’ll enable this option, then the customers will be redirected to a WooCommerce cart after the third step of the booking form, and payments from Bookly will be disabled.

Thanks!
Kate

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Hi. My Clients purchased your product from his own account here. I can provide proof if you need. I have problem/bug which can’t solve.

I have two locations (add-on) and created also two staff members ( Staff 1 for Location 1, Staff 2 for Location 2). Staff members have services assigned for the specific location. So technically everything is fine. But on front-end, when I select Location 1 or 2, all staff members appear on dropdown. On your DEMO the only staff appear for specific location. Is this bug? Do you know how to fix it or do I need to reinstall whole app? Thanks

Hi Kate, I have found another bug. We have Location Add-on installed. When a staff member add an appointment manualy in admin area, there is no option to select Location for the appointment. There is no column for Location as well. Because of this, customer will not get {location_name} within SMS. Without this, Bookly becomes useless for us.

Hi,

You can choose/set the location after you click on the customer’s name.

Thanks!
Alex

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Hi Ladela, your plugin really is the best Wordpress Booking Solution! With all the ADD-ONS it’s a major tool. One thing: we are experiencing problems when Email-Notifications are sent out to MSN / HOTMAIL accounts. The Email bounces back as “Mail Delivery Dailed”. On other Email-Accounts the notification works fine. May be we have set an optin wrong. Could you help, please? Thank you in advance

STEVE

Hi Steve,

This is strange, you could try to use a SMTP plugin for this need. You can check this one: https://wordpress.org/plugins/easy-wp-smtp/ .

Thanks!
Alex

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Hi the desktop view does not look good and looks great under 1000px. How do i do this? http://aquavalet.rdnwebdesign.co.uk/contact/

thanks

Hi,

Probably this behavior is generated by the WP theme you are using, try disabling it and using a different one.

Thanks!
Alex

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Hi author,

I need one technical clarification.

Inside the booking form login it’s redirect to dashboard page. It’s not process the next tab. How to fix this issue.

Hi,

If an user will try to log in with wrong credentials he will see this message in the login form: Incorrect username or password. In case he will log in successfully the he will continue the booking process.

Thanks!
Alex

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Yes if i entered wrong credentials it’s show error message, But I entered the correct credentials it redirect to the “final step url” page. That is my problem not able to continue the booking process.

Hi,

I tested it locally and I wasn’t redirected to a different page. Please check this setting – Final step URL. If you need assistance feel free to send us an email to support@ladela.com with this inquiry and the purchase code.

Thanks!
Alex

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Pre-sale question. I’m using Appointkart right now, but it’s a little limited. I will be the only person someone will book. Does your plugin allow me to mark-out times in the day I’m not available? Currently, I have four times in a day that one can book me as a photographer… 9am, 11am, 1pm, 3pm. Does your plugin allow me to perhaps “turn off” the 9 & 11am time slot for any given day (for when I have personal errands to run). With Appontkart, I either have to mark out an entire day that I’m not available or, book “fake” bookings to block out those time slots. ~ Frank

Hi Frank, thanks for interest!

You could use the google calendar synchronization to block out these slots, or change the schedule for that day with the specials days add-on.

Thanks!
Alex

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Hi,

wondering if you may be adding a sales tax function into this plugin? It seems this might be well sort after…

Thanks!

Hi, thanks for interest!

Currently such functionality is not supported.

Thanks!
Alex

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Hello. Pre-sale questions.
  1. I only intend to use the taxonomies categories and services (without the Employees). Is this possible?
  2. In my company we already have a service to send the sms notification. So, I want to use your plugin to send the sms but through my service. Is this easy to implement? I have programming experience and I already have the code to integrate with our service.
  3. I want to programmatically populate the category and service drop-downs. Is there any hook prepared for this purpose?
Thank you!

Hi, thanks for interest!

1) You can hide the employee field from the front-end, though you’ll need staff members as Bookly is designed to work with staff member’s availability.

2) This is really hard to say, as it depends on your experience and knowledge, though it’s not a trivial task, besides that you lose all your changes every time you update the plugin.

3) You can set a booking with predefined values by using this example: http://example.com/?loc_id=1&cat_id=1&service_id=1&staff_id=1 ; http://demo3.booking-wp-plugin.com/demo/?cat_id=2&service_id=4&staff_id=2 .

Thanks!
Alex

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