19461 comments found.
Hi, can you please add Ghana to the list of countries in the sms notification list?
Hi,
Yes, we’ll add Ghana to the list of countries in the sms notification list tomorrow.
Thanks!
Kate
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Thank you. Quick question, how do I get to see the addition on my end?
Hi,
You’ll be able to see it in the SMS notifications tab.
Thanks!
Alex
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Can you kindly notify me once you add it?
Hi,
OK, we’ll inform you.
Thanks!
Alex
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Hello: I need your help. I keyed in my purchase code. still I am having emails asking me to key in my license code again and again. Can you help?
Hi!
Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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HI, id like to use woocommerce with visa plugin for booking via bookly. Is it possible to book something and pay with visa custim plugin via woocommerce?
Hi!
The purpose of the WooCommerce integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce). So if you’ll enable this integration customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. To set this integration you’ll need a product that will serve as a “bridge” between Bookly and WooCommerce. Though even if you’ll use this integration you’ll sell services from Bookly and not WooCommerce products.
Thanks!
Kate
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Hi, Everything was working great with my website but now after a few months suddenly the appointments are messed up.
We used to just offer 9:30am and 1pm start times, but if someone has already booked the 1pm slot then it is not showing for other visitors. I’ve checked the capacity and they’ve also only booked 9/100 capacity. Please could you take a look for me?
Thanks,
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Hi, I have three Staff Members but one of them cannot see the appointments of the main staff who has been linked to all the services in the backend. I tried switching the names to that of the main staff in the appointment page at the backend but no appointments were showing. Can you help?
Never mind. I’ve solved it.
Hi,
Thanks for being proactive in solving this matter.
Alex
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Do you offer any customization services?
Hi,
We’re sorry but currently we are overloaded with the ongoing tasks and can’t provide customization services. I advise to contact a freelance developer regarding customizations.
Thanks!
Alex
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Hello, Is it possible to set Time slot length per each service? I need my clients to be able to book some services with 15 min time slot length and other services in 30 min time slot length. Is it possible? I guess that it will require some modifications. How much would such customization cost? Best regards.
Hi,
Yes, you need to enable this setting: Service duration as slot length.
Thanks!
Alex
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Hi, the plugin has stopped working on my page: http://888trashit.com/book-online/
The business can’t schedule online until this is resolved, please let me know how I can resolve this issue as soon as possible. I appreciate it!
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Hi,
Is there a way to use this plugin for a class registration? The classes occur at a specific date and time, so we do not need the user to choose a time. Also, some of the classes are 2 day events, so they have multiple times. Do you think this plugin would work for that, or can your recommend a different plugin that might work?
Thanks!
Hi,
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/206666919-Add-support-to-sell-Sessions-and-per-week-re-occurrence
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Alex
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Hi! We have experience that some appointments has been disappearing. We are using the SMS notifications to make sure things stay on the place where it should be, but without the SMS sent history we would have been huge trouble. Is there any way you can look at our database? We are not available to update through wordpress because it says some files missing or modified. Thanks
Hi!
Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi there, Is there a way I can send users straight to step 2 where the calendar is? I don’t need them to see the 1st page and don’t see how I can do it.
Hi!
You can hide the field so it will be less confusing for customers. You’ll need to update the shortcode of the booking to hide this field, please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
Thanks!
Kate
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Thank you. I also created a support ticket bc your plugin is extremely slow on all my pages! – I already provided with the purchase code and login info and I have not heard from you in days. Please check I need this fixed bc it is killing my conversions.
Hi,
You’re welcome, regarding your ticket we didn’t receive a reply from you after we got back to you.
Thanks!
Alex
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I sent it 3 days ago and I just sent it again now. Pls confirm you got it.
Hi!
Ticket #33284, last updates on March, 19 by Ladela support.
We didn’t get answer from you.
Thanks!
Kate
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Hi, I realized the issue, I was simply replying to your ticket email from support@ladela.com but apparently this doesn’t work, I had to login to your platform and respond from there.
Hi,
Thanks for the update, we’ll look into this matter and get back to you.
Thanks!
Alex
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delete
I have connected to Google Calendar as per your instructions. I am not seeing a place to list what Calendar in Google to link to though? Am I missing something.
Hi!
Please, follow these instructions step-by-step: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
If the behavior persists then please send us an email to support@ladela.com with this inquiry and the purchase code.
Thanks!
Kate
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Hi there,
I’m using Bookly Pro, and I’d like to have fields for both First Name and Last Name in the booking process, so that I can send out the built in e-mails that will read “Hi Joe”, rather than “Hi Joe Bloggs”, if that makes sense.
Is this easy enough to achieve with some adjustment to the code at my end, or would it likely be a feature you’d need to add in to a future update?
Thanks, and very happy with Bookly so far!
Mitch
Hi Mitch,
This looks like a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why I’ve created a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/posts/115001536705-First-and-last-name-fields
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to vote for your request (link above).
Thanks!
Alex
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do this support any indian payment gateway
Hi!
Currently this payment gateway is not supported. Though you could use the WooCommerce integration, and use the payment gateways that WooCommerce offers. If you’ll enable this option, then the customers will be redirected to a WooCommerce cart after the third step of the booking form, and payments from Bookly will be disabled.
Thanks!
Kate
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I’m having trouble completing a booking. After selecting the step of “pay locally” the status icon just spins and spins. Does not move on to show customer they have completed the booking.
Hi!
Please, send us an email to support@ladela.com with this inquiry and the purchase code. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi, I am looking to update to PHP 7 and the following issues were found during a check. Can you tell me if they will be an issue and if so when you might address them.
Thank you for great support as always. Greg
FILE: /plugins/appointment-booking/lib/payment/Stripe/lib/StripeObject.php
FOUND 0 ERRORS AND 2 WARNINGS AFFECTING 2 LINES
268 | WARNING | Method name “StripeObject::__toJSON” is discouraged; PHP has reserved all method names with a double underscore prefix for future use 283 | WARNING | Method name “StripeObject::__toArray” is discouraged; PHP has reserved all method names with a double underscore prefix for future use
Hi Greg,
Please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
Thanks!
Alex
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Hi – I have a serious problem with the Stripe payments function. It was working ok up to last week – only thing I can think of is that the Stripe API version was upgraded…now when a payment is attempted after clicking the final NEXT button it just spins around and nothing happens. I have double-checked all my API keys and they are fine – can you help please?
HI!
Please, check if you disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, reply at support@ladela.com with screenshots and the more detailed description of the case. You may also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
Kate
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Hi!
I’ve purchased this plugin and was wondering if there is a shortcode to display an appointment list by user id.
All the appointments are made by logged in users of our site so is there a way to get all appointments made by a certain WordPress user id?
Hi, thanks for purchasing our product!
You can check the appointments tab and use the customer filter to display all the appointments only for one customer, currently this option is not available on the front-end. If you’ll add the appointment list shortcode and customers will be logged in then they will be to see their booked appointments. Please check this guide for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212455529-Online-Access-to-Bookings-for-Clients .
Thanks!
Alex
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Hello, I am interested in buying this plugin, however I would like to know whether there is an option to add my own SMS Gateway/API instead of using the builtin one provided by you.
Thank you
Hi!
Thank you for being interested in Bookly!
Currently such functionality is not supported.
Thanks!
Kate
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