1168 comments found.
I have some pre -sale questions
- can i export the email of offline and online user
- what happens if the chat was offline.I mean to which email i will get notifications
- How many agents can i add
- can i add custome fields like modile number
Hello, thank you for contacting.
Online users are stored in MySQL database, so you could export all the emails with any database administration tool (“phpMyAdmin” being one example). Offline messages, however, aren’t stored in the database – those are simply sent to email box.
When operators are offline, widget displays email contact form. You specify to what email address messages should be sent in the “Settings” tab.
There’s no limit for the number of operators, you can add how many you need.
Unfortunately, custom fields inside login & email forms are not supported.
Kind regards,
mirrormx
Pre-sale question: Can I integrate the plugin into a mobile Android/iOS applications? I mean is there any API for the mobile integration?
Hello. Unfortunately, script doesn’t expose an API for integration with 3rd party (mobile or other) applications.
Kind regards,
mirrormx
Hi, Desktop notifications work fine in Firefox but don’t work in chrome. I did “allow” notifications when prompted and when clicking the browser (i) icon it clearly states that Notifications are allowed.
Hello, just replied to your email.
Hey there, just purchased your item but when i try to install it says: The application couldn’t connect to the given database. Please double check all of the values in the Database settings section and make sure your database is running. Can you help please?
Problem solved.
Hello, Thanks for a great chat script. I am currently getting this error when inspecting my website in Google Chrome
'Uncaught TypeError: evt.data.split is not a function
at handleCommunication (app.php:156)'Please let me know how I can resolve this. Thanks,
Hello. Please send me a private message and I’ll try to help you soon.
it it a wordpress theme?
Hi, no it’s not a WP theme. You can use this application on a WordPress website though.
Hello! where can i read more about how it would be to install this im my wordpress site?
Here’s the installation & usage tutorial:
http://livechat.mirrormx.net/docs/php-live-chat/index.html
There’s also a section on WordPress there.
Hello! As i could read at comments, i do can embed the chat window inside a wordpress page, using a iframe, so can create a page dedicated to the chat,
I just need to see how it would look like. Is it possible? How to? I cant buy it if i’m not sure it will work as i need
Hello, thank you for contacting.
There’s no special feature for inline chat embedding, but it’s possible to accomplish by creating an “iframe” element that points to “livechat/php/app.php?widget-iframe-content” path. This path renders the widget view. To see what it looks like you can visit the following URL:
http://livechat.mirrormx.net/livechat/php/app.php?widget-iframe-content
Kind regards,
mirrormx
Is it possible to send files?
Hello, unfortunately that’s not supported. It’s on the to-do for future versions.
Kind regards,
mirrormx
presales question it can be placed in the bottom left and right positions? thanks
Hello, thank you for contacting.
Yes, you can select either bottom-left or bottom-right placement.
Kind regards,
mirrormx
Hi!
The script isnt working. When some operator enter in the admin panel, the client side only appears “loading..” message. Can u help me, please?
http://vangoghpizza.com.br/delivery.aspxHello.
Please contact via private message and I’ll try to help you soon.
Kind regards,
mirrormx
Your message has been sent.
Done! Thansk
Is is possible to change the icon/color square block to icon + text on smartphones? Example: on the right bottom it says: Envelope icon Click here to start livechat. Where in the files can I add this?
Don’t mind the above question as I fixed it myself.
I already regret purchasing this script. - Emails don’t send to my email adress when there are no operators online - The admin dashboard is not responsive (What a shame!) - No option to let the person enter the chat directly (Not after he submits his info) - Sound effects don’t work on Chrome, same for the notifications. Wouldn’t be that hard to integrate the new push notification service. https://developers.google.com/web/fundamentals/engage-and-retain/push-notifications/ (This would also work on phones then)
I already regret purchasing this script and not another with much more features.. Also seems like you make a lot of ‘notes’ but never develop them lol
Hello, thank you for contacting.
About issue with emails not reaching your mail box – please contact me via private message and I’ll try to help with that. Your web server might not be properly configured to send emails.
Kind regards,
mirrormx
Why are you not replying to my other notes? I’ve been sending email from the same web server since 3 year btw.
For the rest of issues we also need to contact via email – I’d like you to send me the log file, which can help find the problem.
Already send you it via your profile 3 hours ago.
Hi there before i purchase this widget i’ve been reading the comments about your to do list what is at the top at the moment and will the admin be able to end the chat and if not how long till this update?
Hello.
Unfortunately, the to-do list doesn’t have a strict schedule, so I’m unable to offer a time estimate. All buyers, however, will be notified by email once an update is available for download. I’m currently focused on fixing reported issues/errors.
Kind regards,
mirrormx
Hello mirrormx,
I wrote below bugs and popular suggestion. I found the bugs on the local server.
Bugs that must be fixed:
1. Existing e-mail should not be saved on the registration page.
2. Invalid variables in the canned messages. Variables equal operator name and email. Not equal guest name and e-mail.
3. Contact form has not been sent. So wrote sent but not has been sent.
Popular suggestions:
1. Translation section for the admin panel.
2. Transfer the chat to the different operator.
3. Custom avatar choosing.
I updated bugs and popular suggestions list.
Bugs that must be fixed:
4. Sign in operators can see himself on online operator’s. The operator should not see himself and not send message.
Popular suggestions:
4. The administrator should be able to choose the time zone.
5. The administrator should be able to choose the format of the date and time.
Hello, thank you for contacting.
Thanks for all the detailed feedback. I’ve copied everything to my notes for future consideration. Especially points you labeled as “must be fixed”.
About custom avatars, please read here how to upload your own set of avatars:
http://livechat.mirrormx.net/docs/php-live-chat/index.html#usage-avatars
Kind regards,
mirrormx
Hello mirrormx,
Thanks for the response. When are you going to fixed the bugs? It’s much easier to upload avatars and message songs from the panel. Does not have each operator permission to access the FTP server. Also why we connect to app.php for admin panel?
I updated bugs list.
Bugs that must be fixed:
5. The initial message avatar is the same as with visitor standard avatar. This is causing confusion. Visitors should not use same avatar with operators.
Popular suggestions:
6. The operator should be able to do it if he wants to close the chat. If chat is closed, visitors should know.
7. If there is a new message, the site title should be “New message!” or “New messages!” or “5 New message!”.
Hello mirrormx,
Do you think to response?
Thank you for additional ideas and insights.
About custom avatars upload – that’s already available via the administration panel. If you have problems using the feature, please let me know.
Hello mirrormx,
The avatar can not uploaded from the administration panel. When will you fix the above bugs?
Avatars can be uploaded from administration panel. Again – if you have problem using this feature, please contact via private message and I’ll try to help you soon.
About your suggestions – I’ve added them on my list for future consideration. Unfortunately, updates doesn’t have a strict schedule, so I’m unable to offer your a time estimation on those. All buyers, however, will be notified by email once any update gets released.
Very nice chat system! I would like to know how to delete the initial message from the operator when you enter the chat?
Hello, thank you for contacting.
I’m glad you like it. Thank you.
Unfortunately, at the moment there’s no easy way to disable this initial message. I’ll note on my to-do to include such option in future versions of the application.
Kind regards,
mirrormx
Hello mirrormx,
I’ve been waiting a long time for two features. Can you add the below features?
1. Transfer the chat to the different operator.
2. Translation section for the admin panel.
Hello, thank you for contacting.
Thank you for the feedback. Both of those are added to my to-do list.
Kind regards,
mirrormx
how to fix this?
Mixed Content: The page at ‘https://www.domain.com/#' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://www.domain.com/'. This request has been blocked; the content must be served over HTTPS.
Hello. Could you private message me a link to your website (where the widget is embedded), so I can take a look? Thanks.
Hello mirrormx, Your app was working nice until today. We try to login as usual but we got a white page instead of the login page. I try to reinstall all the files, and even clean the DB and Reinstall the whole thing from zero and nothing. Could you please help us with this issue?
Thanks in advance.
Hello, thank you for contacting.
Please send me a private message (go to my profile page and look for the contact form on the right) and I’ll try to help you soon.
Kind regards,
mirrormx
Hi, A previous comment mentioning the ability for operators to be seen as always online was suggested and the response was that this was on the roadmap. Has that functionality been developed? Otherwise are there ways to replicate via the app.php?operator-is-online and app.php?operator-stay-alive? or would we need to write our own keep-alive? Many Thanks
Hello, could you tell me to which comment exactly are you referring? Thank you.
I would love to buy and use this. One question: Is it possible to use this for a chatroom kind of chat, with multiple guest users and one operator? Similar to chatroll.com? Is there a limit to the amount of participants it can take?
Hello. The scenario you’ve mentioned is not supported. Single guest can chat with a single operator.
Kind regards,
mirrormx
