19461 comments found.
Hi!!
I have 2 serious problems with your plugin. Everything is alright, and I love its customizability, but: · Bookly generates too complex passwords for my clients. It usualy creates passwords with this symbol: ^. It is dificult to be typed by my clients, and I would thank you to change this for easiest passwords. · I don’t receive, and some of my clients too, some appointment notifications emails, so I don’t know if they have appointed and they aren’t sure if they did it right.
Could you help me, please? I am having too much problems. 
Thanks in advance!!
Hi,
You need to access this file wp-content/plugins/appointment-booking/lib/entities/Customer.php, and on 153rd line you’ll need to change it to $password = wp_generate_password( 6, true );
In case you want to have just letters and numbers you’ll need to change from “true” to “false”.
Regarding email notifications, we’ll need to check your settings. Please send us an email to support@ladela.com with this inquiry and the purchase code.
Thanks!
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Is there any bundle that includes your fabulous Bookly plugin with all its addons??? I’m really interested on buying all of them!
Thank you!
Hi, thanks for purchasing our product!
Currently we don’t have a bundle offer, though we’ll take into account for the future.
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Nice, I have just bought 5 of your addons for $118… it would be fairer to offer a bundle with a discounted price or with any other benefit in order of the bigger cost, maybe an extended support or whatever.
My greetings for the plugin, I is really what we needed! Thanks!!
Hi there,
I truly appreciate your dedication to our products. And I agree that it would be nice to have some discount program. We’ll talk to our team about this possibility. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Cheers!
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Pre-purchase question, would like to add a local payment gateway to accept payments. How extendable is this area of the plugin? I.E would we be able to build and hook in another gateway module, without having to edit the core code
Hi, thanks for interest!
You can use other payment gateways with the WooCommerce integration (that WooCommerce supports). If you’ll enable this integration then the booking flow will change a bit, customers will be redirected to a WooCoomerce cart after the details step and payments from Bookly will be disabled. Please check this link for more details: https://support.booking-wp-plugin.com/hc/en-us/articles/212413769-Payment-Options
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Hi
My link to Google Cal stopped working and now I am getting double bookings because existing appts in Google Cal are not being seen by Bookly Cal.
I checked and all the credentials are still there.
What do I do to get the connection working again please?
Tx . . . Philip
Hi Philip,
Please follow this steps:
1) Update the plugin to the most recent release – v 12.0.
2) Update the Redirect URI in google developers console.
3) Disconnect and connect back all staff members.
If you have troubles updating it feel free to send us an email to support@ladela.com so we could assist you.
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Thanks – I did those steps, and it seemed to be working when I tested it.
But then I received an new appointment email where the appointment did not show up in my Google Cal.
And when I checked, Bookly was again making times available that were blocked out with other appts.
Is there a more permanent fix for this? Tx 
Hi,
That’s strange, could you send us an email to support@ladela.com with this inquiry and the purchase code so we could investigate this behavior.
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hello, please help, now in plugin i can select only one time, but i want select more then one time, i think i want select 3 times, so please do help how set.
Hi,
Currently you book more time slots only with built-in cart, by adding more time slots to the cart before proceeding to the payment step.
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Hello, my only problem I’m having is that the module I’m using doesn’t enable you to select more than one time at a time, I need people to be able to book more than one day if they need to like give them the ability to book 3 days if it’s part of the special Like this module for WordPress enables you to have specials for select days is there a way we can configure that so that if they’re doing a promotion that they will have the ability to select three days.
Hi, thanks for purchasing our product!
Currently you book more time slots only with built-in cart, by adding more time slots to the cart before proceeding to the payment step.
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Hi there – another question. On my booking page when selecting a service, the page stalls as if something is loading in the background when i click on a service in the drop-down. This happens with each service I select. Please advise if it’s potentially caused by a setting or if this is a known issue -thanks!
Hi,
Please check if you don’t have caching plugins, as Bookly is not compatible with this type of plugins. I advise to disable them and clean your browser’s cache.
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Hi there – this didn’t work and it’s still stalling! Any idea why? I do not have any caching plugins that I know of. https://broomie.ca/book-us/
Hi,
Thank you for staying in touch.
Such behavior is usually caused by files that are left after a Lite copy of the plugin. In case you used lite version in the past, make sure that you remove those Bookly Lite files via FTP before installing a full version. Check if you also set all other parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, reply at support@ladela.com with your purchase code, screenshots and the description of the case. You may also include the FTP and WP back-end access credentials so we could investigate and help you fix this.
Thanks!
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Hello! I’m using Stripe via the Bookly app, however when i process a refund, I it looks like the payments section in the backend is not synced. Is there a way to edit the appointments/payments in the wordpress backend to indicate that I’ve processed a refund for a particular booking? Thanks!
Hi,
Currently this is not supported, though you could use the internal note to indicate a processed refund.
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Hello, for some reason my booking form doenst work . http://thaimassage-lb.de/jetzt-buchen/ i set it up correctly and also filled in services, however they’re not showed.
i figured it out myself, problem was i hasnt entered any team members.
Hi,
Thanks for purchasing our product and for being proactive in finding the solution. You can check our documentation here: https://support.booking-wp-plugin.com/hc/en-us and if you’ll have any questions feel free to contact us.
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Hi Bookly developer. I love your plugin, but it seems that your quality control has been slipping lately. Specifically, could you PLEASE STOP CHANGING THE GOOGLE API ENDPOINTS! Bookly has gone thru at least 3 changes: ab-system-staff, bookly-system-staff, and now bookly-staff. Each time you change it, google calendar integration breaks and I end up with double booked appointments and other real business issues.
Thank You, Ross, Boulder Colorado
Hi Ross,
Thanks for your feedback, we’ve made a lot changes in “back” so we needed to update a lot links, and also this one. Sorry for the created inconvenience.
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i want to try this plugin because i not sure that what i need is there a posbilty to got a refund? if i see that is not fit my needs?
thanku
Hi, thanks for interest!
Before purchasing the plugin you can check our demos, the lite version and feel free to ask us about your business scenario. You can find here our lite version: https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool/ Regarding the refund procedure you can check this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
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thank u i need to see how the plugin goes with woocommerce and your demo it with out woocommerce option you have the option too book a woocommerce product? there is a option that every calender have a nother user?
Hi,
We’re sorry, but currently we don’t have a demo with the WooCommerce integration. The purpose of the integration is to have access to other payment gateways, the booking flow will change a little bit, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will disabled. Though in rest, Bookly will remain the same – you’ll book services from Bookly and not products from WooCommerce.
You can create customized booking forms that will have a default staff member by updating the shortcode of booking form.
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hi if my store it build yet and i just want to Change some woocomerce products to be a bookble products. it is possible?
thanks
Hi,
This is not the purpose of the WooCommerce integration, customers can’t book WooCommerce products. They will book Bookly’s services, the only thing that will change if that customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled.
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Hi, i purchased your plugin and set it up, looks nice, however i can’t get the Google Calendar sync to work. As soon as i configure the Google Calendar settings (including the OathID), my Staff details screen just keeps spinning and i cannot connect any staff members to the calendar. Once i remove the Google Calendar settings, the Staff details screen works again fine. I need this to work without issues asap.
Can you please help urgently as this is main reason i purchased your plugin for my client. Thank you.
Hi, thanks for purchasing our product!
Please check if the copied API keys (Client ID and secret) don’t contain any white spaces and check this guide if you didn’t miss any steps when you set it up: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
If the behavior persists then send us an email to support@ladela.com with this inquiry and the purchase code so we could look into it.
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1. Is it possible to use this plugin as a multi vendor i.e allowing others to create their individual booking area without access to backend ONLY access to frontend any user can register and start posting the bookly .
2. Can I take percentage off each sale of bookings through paypal orstripe.
3. Can the muti-vendors fully control their bookings using frontend profile.
4. Can people have individual booking calendar on their profile
i hope u understand my senario u can tell me how can we make this senario —-thanks
Hi,
Sorry, but Bookly is not suited for this type of websites (multi vendor/listing), it was designed to be used by one business and currently these features are not supported.
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Hi
Can anyone pay through Alipay using woocommerce through bookly.
Thanks VIvek
Hi Vivek,
Thank your for your interest in Bookly.
Bookly adds bookings to WooCommerce cart and those are being processed with WooCommerce payment gateways. So basically, you use WooCommerce account capabilities to process payments for your bookings and if Alipay is supported by WooCommerce, then it would work this way.
Thanks!
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Hello. Is it possible to export settings from one site with bookly already installed, to another site?
Hello,
Thank you for purchasing Bookly.
I’m sorry, its not possible to export settings. You can try to copy the plugin’s files though I can not guarantee that it would work. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi, Awesome plugin! I am testing your free version plugin on my client website and it works just fine, but I need to find out if the plugin comes along with login function or form if I purchase pro version!
Cheers,
Hi,
Thanks for your interest in Bookly!
You will be able to insert a WP login form link at the Details step of booking, but there is no login form implemented specifically for Bookly.
Cheers!
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Please i want to buy this plugin to use for a site jaracare.com but i dont want it to list as employee rather list as doctor or specialist is their anything i can do to amend that before buy the plugin. Other functions are okay but i need it to come out s doctor or specialist not employee. Urgent please
Hello,
I appreciate your interest in Bookly.
You can edit all the frontend text at the Appearance tab of the plugin. Check our Documentation for more info and feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi
I have a directory website called www.submit-link.org. In this site, people list their business.
Many hotels/restaurants/doctors/tutors/lawyers list their business in my site.
Currently, I am looking for a WordPress plugin which can be added to this type of listing for taking direct booking from my site with payment option.
So for example, I have a listing for a restaurant in my website. Now, a visitor arrives in the listing of the restaurant and makes a table reservation for a particular date. Now, the customer should be able to pay directly from my site to book the table. There should be two options:
1. Pay now
2. Pay locally
For every booking made through my site, the plugin should be able to take a commission for me (the site owner).
And the customer should be able to cancel the booking and if he had paid for it, he should be able to get a refund.
Can your plugin do all these?
Please let me know.
Thanks
Hi there,
Thank you for your interest in Bookly.
Commissions and refunds are not supported unfortunately. Usually our customers use the plugin for a certain area of business: beauty salon, public event, private tutor lessons or others. I recommend you to take a closer look at our demo setups below to make sure the plugin would work for your particular case:
http://demo3.booking-wp-plugin.com/demo
Thanks!
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hi,
Envato sent me an email about a Bookly update. But when I go to Dashboard-Installed Plugins, there is NO update notification about Bookly. Envato also recommends to download it through MY Downloads section. Could you please explain me if there is a reason to update and how I am gonna do it SAFELY without loosing any stored data ( I already have created many services and I don’t want to take any risk to loose it).
Thanks in advance,
Hi,
Thank you for purchasing Bookly.
The website updates are usually released with few days delay as it takes time for Envato to review the updated version. Feel free to update though Wordpress in one click its the same as re-installing the plugin, but you won’t need to deactivate and its just easier that way. So you have the most recent version if you don’t have update notice at the WP Plugins page. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hello again,
Thank you for your answer. Well, I will update Bookly through WordPress Dashboard but there is a question about the safety of my storaged data…if I update the plugin, will my data be safe? (services, clients, prices, hours, etc)...
Hello,
In some cases data loss may be possible. In the past we received feedback from a customer reporting data loss after update. We always recommend to back-up your data each time you update the plugin.
Thanks!
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