19461 comments found.
hello,
I have massive troubles with bookly – plugin again, please help:
1) how to set off the “team/member? I am am just one person, I have no “team”, 2) how to set off cathegories? I just have 3 services, dont need any categories, 3) how to activate Email-Notification? BIGGEST PROBLEM It does not work at all – just the “Test Email” works – but not normal using – not the customer, nor me gets a information, nor WP-Login details are sendet to costomer… 4) how to activate the C U S T O M SMS notification? By active SMS notification, the SMS comes to my customer but NOT in my definied text…, but with a extremly bad and poor german translation, which I cant send to my customers, 5) how to add the Bookly-Plugin into “Hide My WP”-plugin so, that “Hide My WP” acceps bookly? 6) How to change Sender-ID from “Bookly” into “XYZ”? I ve tryied it, but… what is that? Who approves/changes it? How long we must wait to change … There is ablotutely NOTHING abouth this in the documetiaon,
I hope you can help – without the Email notification the plugin is useless… Greetings… Carl
Hello Carl,
Thank you for purchasing Bookly.
1, 2. You should follow these instructions while adding the form to your page:
https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form
The article explains how you can remove elements of the first step with option to pre-define the fields’ values.
3. In case with email notifications I would recommend to try testing this feature with following parameters adjusted one-by-one:
- change address in “Sender Email” parameter in Email Notifications tab to an address of another email service provider.
- change “Send Emails as” parameter to “text”
- disable the feature “Reply Directly to Customers”
- make sure that proper email notification templates are enabled as they are set separately for pending and approved bookings.
4. Edit SMS notifications at this section of Bookly (click their headers and they will expand showing editable fields).
5. Bookly was not tested with that plugin, I’m sorry that we don’t have such information.
6. Please, expect our approval/denial message at your email within few days as we will have to do it manually for your account. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Available booking not showing:
Staff member hours are set at 9:00am to 5:00pm with a break from 12pm to 1pm. Time slot length is set at 1h 30min Padding after services is set at 30min
There is already a booking in the staff member’s Google calendar at 11:00am. So if booking a one-hour service, I would expect available bookings to be shown at 9:00am, 1:00pm, 2:30pm and 4:00pm. However, it is only the afternoon bookings that are shown as available.
I don’t understand why the 9:00am booking is not available.
Hi there,
Thank you for purchasing Bookly.
You might want to set a timeslot length to 30 minutes and services durations to “1 hour” and “1 hr 30 mins”. Also in this case you should make sure that you have timezone city settings set up correctly not only in Wordpress Settings but also that the same city is set in Google Calendar account. Also you might want to disable the parameter “Display available time slots in client’s time zone” in Bookly Settings. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi, I can no longer find the Change Log for Bookly. This is important so that I can decide when/if to update the plugin. It used to be at the bottom of the features page. Where is it now? Thank You! -Ross
Hi Ross,
Thank you for choosing Bookly.
The link to our Change Log is usually near the Update link at Wordpress Plugins page in Bookly section. Here is the link to this page:
http://booking-wp-plugin.com/change-log
Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi im having problems with paypal payvments, it doesnt work at the end redirects to a 403 error page. I follow all the api settings instructions but it doesnt work. Did i miss something? Can you help me please?
Hi,
Thank you for choosing Bookly.
We have replied to this request via email. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi,
How to enable the 30 mins? like 11:30, 12:30. Right now, it displayed 11:00, 12:00. I want to display 30 mins as well for example: 11:30
Thanks
Hi,
Thank you for purchasing Bookly.
Please, adjust the Timeslot Length parameter in Settings. It defines how precisely users can select time for bookings. Also note that Services Duration is a parameter that doesn’t depend on timeslot length, but it can not be less than a duration of one timeslot in your setup.
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Hi there,
I love the Bookly plug-in so i’ve got 2 licenses for different websites.
I use Bookly to plan classes for my freelance employees. To make sure the employees do not see any other stuff on the backend i use Client Dash. Though i can’t seem to get the Bookly plugin Calander to show up on my employees backend (anymore)
Is there a way to get this to work right?
Hi,
Thank you for purchasing Bookly.
You might actually create a WP account with Editor role and associate it with a Staff Member account in Bookly. Once logged-in, such users will have limited access: they will only be able to edit their own settings and operate Calendar with own events in backend. Though in your case there is a third-party plugin installed, so I recommend to check it’s configuration. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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I updated to version 12 and I lost my google calender integration! After you released another update on envato I guess to fix this, but you haven’t update the “auto update” in admin panel. So I decided to update manually by downloading from envato and upload to the plugins. I did so! Guess what! I lost all my configurations for the booking system, including appointments, css, staff, french translations!
Normally updating a plugin manually, should keep all the configuration! I did the update manually cuz there was no autoupdate and the google integration was crucial for my business!
Hi,
Thank you for choosing Bookly.
The website updates are usually released with few days delay as it takes time for Envato to review the updated version. Always update though Wordpress in one click its the same as re-installing the plugin, but you won’t need to deactivate and its just easier that way. You experienced data loss because you have probably deleted the previous version and then installed a new one. Please, feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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I fixed the problem manually. it took some hours and I experienced downtime in my service. It would be good if you add an export and import feature for both bookly data and configs. because currently even with automatic db restores, or for migrations I face problems and I have to restore the complete website backup or do things manually.
Hi,
Thanks for the feedback, we’ll take into account for future implementations.
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Where is the changelog link ?
Hi,
Thank you for purchasing Bookly.
Please, see the Change Log here:
http://booking-wp-plugin.com/change-log
Thanks!
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Hi,
I appreciate this likely doesn’t come under your support coverage but thought I’d ask anyway. I have an address custom field in the Details section of the booking plugin. Do you know of a way I can carry across this value into the WooCommerce checkout? Any help whatsoever would be hugely appreciated!
Thanks
Hi,
Thank you for purchasing Bookly.
This feature is not available, though you can vote for the similar feature request here:
https://support.booking-wp-plugin.com/hc/en-us/community/posts/206822329--CLIENT-ADDRESS-For-Home-Delivery-Services-
We consider adding the most wanted features to our development plan.
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Hey! I’m looking to buy this plugin but I want to ask something first. I need your plugin to be able to book multiple participants to an event that I add previously in the back-end and impose a limit for registration. Practical example: a yoga class that have a web-site and requires participants to reserve a spot on the website before attending a class because there is a limit of 20 participants at a class. They should be able to see the calendar and chose the time they wish to attend to the class and when all 20 spots for that class are filled should not let clients register anymore for that time. Is this possible to make with this plugin? If yes how?
Hi,
You could use the capacity option for this need. If you set a service with a capacity for 20 persons, then only 20 customers will be able to book this service for the same time slot. I advise also to check our demos and lite version to see if it will fit your needs.
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Hi there I have a question, is it possible, on the payment step, to choose if a customer want to pay or just only book and pay later? If this is not in your plugin is it possible to build this in the near future or even custom just for us?
Hi,
You can enable the pay locally option, so customers will pay when they arrive on-site.
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I have the problem that some bookings are not entered in the calendar and I also receive no confirmation mail. But the customer receives a confirmation mail
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code.
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I have a problem with the newest Version of Bookly. I have updated the plugin yesterday because of another problem with staff and Google Clender Integration.
After the Update, all the configuration was away. I’ve configured all the staff and services new.
Now, I have a new problem. Bookly can find all free slots in Google Calender but is showing also all the booked Dates (from the previously version of bookly) as free. Dates, that i’ve inserted manually to google calender are recognized as booked.
Best regards
Hi,
All events from google calendar that have a “busy” status will the block the time slots on the front end.
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I have the problem that some booked dates are not entered into the calendar and I receive also no confirmation mail.
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code.
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E-Mail is sent
Hi, i bought this plugin – it is amazing .. i have a small question, im building a website for “kangoo jumps” trainer special training with special shoes for specific jumps exercise, the trainer has 7 pair of shoes on Medium size and 7 on size Small, is it possible to add special field for choosing shoe size that will be able to count amount of each size ? ... hope it is possible with the pluging i bought. Thanks
Hi, thanks for purchasing our product!
You can add custom fields for customers to choose the number and size of the shoes, though there’s no option to count them.
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Thanks, any add on / other solution u can suggest ? 1.what is the best way to make changes to plugin files and when ill make update changes wont be deleted ? 2. custom fields by default appears on the details form step, is it possible to change location ? let say first step for example?
Hi,
You can edit those files as usual and changes will be erased with each update. It is not possible to change the location of those fields. Though you should consider the Service Extras add-on as it might help you. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Since the Bookly upgrade, I am struggling to get the calendar working. I’ve made a video to help you see the issues I’m having. Please let me know what steps I am getting wrong. Please see: https://youtu.be/TqCOeAwSe60.
Hi,
Please send us an email to support@ladela.com with this inquiry and the purchase code.
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I found the problem for www.tijdvoordemasseur.nl, i think it’s after the update. gthe error is Google Calendar: Could not json decode the token, and google says solution : /** * Set the OAuth 2.0 access token using the string that resulted from calling createAuthUrl() * or Google_Client#getAccessToken(). * @param string $accessToken JSON encoded string containing in the following format: * {access_token”, refresh_token”, token_type”, * expires_in, id_token”, created} */ public function setAccessToken($accessToken)
Hi,
Please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back;
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
We have a problem on www.tijdvoordemasseur.nl the items wil not sync with the google agenda. can you please look at this.
Hi,
Please follow these steps:
1) Update Bookly to the most recent release – v 12.0;
2) Update the Redirect URI in google developers console;
3) Disconnect all staff members and connect them back;
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Does Bookly have a calendar view that users see BEFORE they go through the 5 step online appointment process? Design wise, I prefer a “big calendar” view before the appointment form.
Hi, thanks for purchasing our product!
Such functionality is not available at this time. But we constantly improving our product in perhaps we will implement it in future. For this feature was created a record in our Feature Request database:
https://support.booking-wp-plugin.com/hc/en-us/community/posts/205615299-Make-the-calendar-visible-in-the-frontend
We encourage you to vote for it – we select features in our development plan based on the number of votes a feature request receives.
Thanks!
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