19461 comments found.
Hello, I have a client that is seriously considering this plugin and a few of the helper plug ins. We do have some requirements that we are unsure if the plugins handle.
1. Once the plug in is installed can the collected user info in a WP user account be edited? Can we add more fields for required information through these plugins, or would it require and additional “User Profile” plug in? If another third party user plugin is needed, will that collected info propagate into the form fields if collected as WP user profile data?
2. After a placed order, will a clients credit card and billing info be kept on file? Will it be available for recall in future orders?
3. If a client pays an up-front deposit during checkout, what is the Administrator’s options for collecting the remaining balance? Does the plugins allow for the remainder to automatically be charged/invoiced after the appointment or on a specified date? Or, is the remaining balance something that needs to manually be attended to by the Admin?
Thank you in advance for your time in reviewing these queries. We are very excited about the possibilities and the usability of your plugins.
Hi, thanks for interest!
1) You can collect additional info by adding custom fields, though they will appear on the details step and these fields are unique for each appointment (they’re not linked to WP users or customers). Currently such an integration is not supported.
2) The info won’t be kept, customers will need to fill in the payment details every time.
3) The remaining balance will need to be manually handled by the admin.
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Hi, i bought Bookly. It’s really great, but i get this Error Message when i try to register it:”Unfortunately the service for checking the purchase code is not available at the moment, please try again later.”
Can you help me please?
Hi, thanks for purchasing our product!
Probably there were some problems with the server, I advise to try again later.
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Hi, i have a question for a next project. Is it possible limited bookings and showing ‘3 rooms available’ and after booking that one or more days (period) shows ‘2 rooms available’? Hope you understand what i mean. It is for a Pet’s Hotel.
Hi,
I’m not sure if I understood though if you are referring to the capacity option, such functionality is not available at this time. But we constantly improving our product in perhaps we will implement it in future. For this feature was created a record in our Feature Request database:
We encourage you to vote for it – we select features in our development plan based on the number of votes a feature request receives.
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Hello,
Yes that’s it, a ‘capacity option’.
Thx for the answer.
Regards, Christophe
Hello,
We’re interested in your Bookly plugin. How much are the transaction fees when the customer pays with a credit card (Mastercard, Visa, etc.)? I didn’t find this information on your page.
Thanks very much.
Hello,
Thank you for your interest in Bookly.
You connect your payment account to Bookly and it just operates according to fees of that gateway, whether its Stripe, PayPal or Mollie. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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Hi,
I bought the upgraded version and removed the Booklylight but the installation is not working, it give me a message:
The package could not be installed. No valid plugins were found.
Please support Rada
Hi Rada, thanks for purchasing our product!
Please make sure that you are uploading the correct archive. You need to upload appointment-booking.zip which can be found inside the archive that you got from Envato.
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Hello, we are usign the bookly with Woocommerce. The Question is if a user make a new reservation and select woocomerce payment method like credit cart via this plugin : https://wordpress.org/plugins/woo-payment-gateway-national-bank-greece/
The reservation showing on bookly calendar after the payment completes?
Or the reservation showing only as woocommerce order?
Hi,
Once the appointment is created it should appear in Bookly’s calendar and appointments menu and also in WooCommerce orders.
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Hello
I tried your plugin Bookly lite, and I decided to downloud the purchaced version later on. So i installed it and ran to a problem. When I push the Add service button, it shows restricted icon. What can be the problem and how can i solve it?
Best wishes, Eino
Hi Eino, thanks for purchasing our product!
I advise to remove the lite version but before removing it, access bookly lite -> settings -> Delete all data on uninstall -> disable this setting so you won’t delete your database. If the problem will persist then please please send us an email to support@ladela.com with this inquiry and the purchase code so we could investigate this matter.
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I have looked at your comments and see that you suggested that the lite version be removed, which I have done, now not only will it not allow me to add services, it also will not let me add staff. Not a good start!
Hi,
Probably you have some issues with the database, please send us an email to support@ladela.com with this inquiry and the purchase code so we could help you with this matter.
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I am having trouble on entering services, it allows me to add the category but will not let me add the services, I’m watching the videos but nothing about errors. Please help
Add Service
No services found. Please add services. this is all it says on the screen
Hi, thanks for purchasing our product!
Probably you have some issues with the database, please send us an email to support@ladela.com with this inquiry and the purchase code so we could help you with this matter.
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Email notifications are not working for business emails. It works only for private emails. Is there any solution so that email notifications can send to business email also?
Hi,
Please check if emails notifications don’t end up in the spam folder.
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I am really struggling to connect my google calendar to bookly since you had the bug fix. I have carefully followed the instructions at: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync. But a staff member calendar will not disconnect and I get the error:
Error calling GET https://www.googleapis.com/calendar/v3/users/me/calendarList: (403) Access Not Configured. Calendar API has not been used in project 928718893446 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/calendar/overview?project=928718893446 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.
For the other staff member, I get the error: Error calling GET https://www.googleapis.com/calendar/v3/users/me/calendarList: (401) Invalid Credentials
My calendar has not been working for nearly three days now and this is urgent.
Hi,
1) For the first error you need to enable the Calendar API in google developers console.
2) This error explain the API keys (Client ID and secret) are not valid. Please check if you copied the correct keys and if they don’t contain white spaces.
If you have troubles updating these details, then try to deleting everything in google developers console, and in Settings -> Google Calendar then follow this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/203572552-Google-Calendar-Sync
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I am still really struggling. I don’t find the guide straight forward to follow at all. It would be helpful if there was a Youtube video or similar. For example, point 6 says: “Back in the Credenttials tab, choose Web application and fill in the details”. But what do I enter in the field: “Authorized JavaScript origins’? Do I leave this blank or put in my website URL? I put in my website URL last time and had the issues and not sure if this is the reason or not. Also, I can’t see how to delete everything in the developer’s console. I can see the projects but can’t see an option to delete them.
I’m finding this whole process very complicated and anything that is more simple to follow for a non-tech person would be very much appreciated. This is urgent as Bookly has been down on my website for three days and I do rely on it a lot.
I have done my best to create the client ID and client Secret. I’ve entered all of this. But now I’m trying to connect the staff member and get the message:
Mindfulness calendar would like to: Have offline access
I click ‘allow’ and get taken back to the staff member page and the calendar is still not connected with the the option to connect. I repeat this and the same happens.
Please help as it’s three days now and I really need to get this sorted.
I am now getting the error message: Google Calendar: Error refreshing the OAuth2 token, message: ‘{ “error” : “invalid_grant”, “error_description” : “Token has been revoked.” }’
I’m really trying everything here and nothing seems to be working. I hope that you can respond soon.
Hi,
I’m sorry that the guide isn’t straight forward enough to follow as we don’t have any other instructions or tutorials. Tokens can expire in Google Calendar API, so you will need to update the API keys (client ID, client secret) and the best way to do this – is to update to the most recent version and re-connect the calendar sync for a staff member. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions.
Thanks!
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Hi there
How do I remove all referencing to pricing in a booking ?
Would really appreciate any feedback.
Hi,
You should disable this setting – Show service price next to employee name in the appearance menu. Then remove all {service_price} codes in the notification templates and also from the booking form. If you want to hide the payment step, you can do it by disabling all payments from settings.
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hi,
I tried creating a new google console project, but I am gettting this error message. Google Calendar: Error refreshing the OAuth2 token, message: ‘{ “error” : “unauthorized_client” }’
I would also like to know, if I have entered an appointment directly on my google calendar, will bookly, block out that time slot?
lastly, if I do not have a location, but 4 staff, will booking 1 time slot restrict booking the same slot for different staff?
Hi,
1) Please check if the copied API keys are correct and don’t contain whitespaces (Client ID and secret).
2) Yes, if you’ll add an event in google calendar it will be blocked on the front end when the customers chooses a time slot.
3) No, if you have 4 staff members that provide the same time service and one staff member is busy, then there will 3 more slots that can be booked as the rest of the staff members are available for booking.
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Plz tell me how to add media option in detais page (like to add media of customer)...i’m very much intersed to purchase it ..plz tell me quickly
+91-9646040485 Gagan Rai gaganrai@gmail.comHi Gagan, thanks for interest!
Currently such a feature is not supported.
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Hi, I’m using Bookly for my client website which does messages & day spas. I’m looking to create a package for couple, i.e. one booking for 2 with the ability to select different employees. Is there anyway to do this? Thanks.
Hi,
Such functionality is not available at this time. But we constantly improving our product in perhaps we will implement it in future. For this feature was created a record in our Feature Request database:
We encourage you to vote for it – we select features in our development plan based on the number of votes a feature request receives.
Thanks!
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Issue with WooCommerce integration (and deposits as well).
I have enabled the WooCommerce integration and created a test product with a $1 price point. Bookly is supposed to replace the product price with whatever the booking price was – e.g. $400.
However it is not actually doing that – somehow it is just adding a price to the product – so now the product shows $400 AND $1 in the WooCommerce cart.
Then when I try to apply a 10% deposit to the price in the cart, it is taking the deposit from the original $1 product price – not of the $400 booking price.
(note: I have also purchased the Deposit Add-on, but it doesn’t help in WooCommerce)
Here is a screenshot of what I am talking about: https://www.dropbox.com/s/ttf7jyhp5lvh9sc/Screen%20Shot%202016-12-07%20at%2011.11.06%20PM.png?dl=0
What should be happening is: Bookly should replace the product price of $1 with the booking price of $400 – then WC can do whatever it wants with that cart. Please help.
Thank you.
Hi,
I couldn’t generate this behavior locally, could you please send us an email to support@ladela.com with this inquiry and the purchase code so we could look into this matter.
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I have sent you an email
Note: Not sure why I need to resubmit the same question you’ve already seen; and my purchase is verified on this forum already. I sent it again anyway, but seems like unnecessary delay.
Hi,
Thanks, we ask for this information because there’s no relation between the username and email address you send us. There’s no way of knowing that actually you sent us the email besides guessing, this is the reason we ask for this information.
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Is it possible to setup a dfay of auditions, or appointment with bookly, for aprticular project? i.e. only one day, not repeating, with 20 minute slots where people can book one slot only.
Hi,
Yes, you need the special day add-on for this need. Set one day for this staff member when the event takes place and his weekly schedule needs to be disabled. You can check the add-on here: http://special-days-demo.booking-wp-plugin.com/demo/
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Hello. Thank you for your interest in Bookly.
We strive to provide an excellent customer support here. You may also create a ticket in our HelpDesk just by sending email to support@ladela.com.
To save you time please provide us with all important information that will help us identify the problem. At least we need a link to your website, where we can see the issue. If the issue can be seen at the backend, please send us access to your backend. Feel free to send it by email to support@ladela.com.
Please expect an answer on the next working day, though almost always we reply sooner 
Kind regards, Ladela Team
Hello i am using this plugin on : http://www.mathwizjohn.com/book-tutor/
1. i have package for technology, 10-hr package. 1hr, 20hr, etc. issue is.
I am able to see only full day option, in need that should be flexible.
2. if someone select package 10hr that he can book 10hr not just in single slot but in portion. like, 2 session of 5hr.
Is it possible??
Hi, thanks for purchasing our product!
1) Currently the longest duration of a service is one full day. In this case I advise to create more services with different duration.
2) Such functionality is not available at this time. But we constantly improving our product in perhaps we will implement it in future. For this feature was created a record in our Feature Request database:
We encourage you to vote for it – we select features in our development plan based on the number of votes a feature request receives.
Thanks!
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Hi,
Is there a way to blacklist an email address to prevent them from making a booking? Thanks in advance.
Best, Deborah
Hi Deborah,
Thank you for purchasing Bookly.
There is no way to block customers by email addresses, I’m sorry about that. Please, feel free to vote for this similar feature request here:
https://support.booking-wp-plugin.com/hc/en-us/community/posts/206821149-Blocking-IP-addresses
Reply directly at support@ladela.com so we could promptly assist you with other questions in the future.
Thanks!
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