Hi,

Currently only the admin users have full access to Bookly. You’ll need some third party plugins which allow you to restrict access to some parts of admin panel for some particular users. You can check this one: http://adminmenueditor.com/home-alt1/

Thanks!

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Greetings,

Thank you for your interest in Bookly.

Yes, you should enter it in the parameter “Final step URL” in the main Settings page.

Thanks!

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Hi Jan,

Thank you for purchasing Bookly.

I can not guarantee that it will definitely work for your case, but I heard that you can try to add JS code of Google Analytics to the final booking page to track conversion.

Kind regards,

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Thank you for your reply. Not really the answer I was looking for though at the moment, but I think my explanation was not clear enough. This make the situation a bit more clear I hope, if not I would like to send you some photo’s of the all if possible:

-When a customer fills in a his/her details and processes to ‘payments’ they are redirected to page of the bank. From that moment, the details of the customer come in to bookly already…. When I look at it appointments in Bookly at that moment I can see all the details of the customers and says it’s pending.

When the customer doesn’t finish the the payment the details of the customer are gone. I would those details to be saved so that I can send them a follow up. I would like to know why they didnt finished the payment and if there is something I can do for them to make them finish it. To make things more clear I would like to send some photo’s of the situation if it’s not clear right now.

—To come back on your answer; is there more detailed documentation on how to implement event tracking on the stages of Bookly?

Ciao, Jan

Hi Jan,

Thanks for details, currently such a feature is not supported.

Thanks!

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Hi,

Thank you for purchasing Bookly.

You should make sure that you removed Bookly Lite files via FTP before installing a full version. Check if you also associated your staff members with services, disabled caching plugins and set all parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, send us an email to support@ladela.com with your purchase code, screenshots and additional details of the case. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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Hi,

Currently this is not supported, though you can hide the booking form, making it available only for registered users, we suggest that you try these third party plugins: Wordpress Access Control or User Access Manager. These enable you to restrict any content on your site so that it can only be viewed by registered members.

Thanks!

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Hi,

Thank you for purchasing Bookly.

Please check if your staff member has Visibility parameter set to “Public” and that you set all other parameters correctly. If you are sure that everything is set properly but it still doesn’t work – please, send us an email at support@ladela.com with your purchase code, screenshots and additional details of the case. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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Hi,

I appreciate your feedback. Hope that Bookly works great for you.

There is no functionality for such purpose, although we’ll inform our developers about your idea so it would be probably considered for the future. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions.

Thanks!

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Hello Jess. We’re contacting you regarding your latest feedback about Bookly. We’re sorry you experience issues. Please contact us via support@bookly.info with the ticket #94480 and we’ll do our best to resolve your problem as quick as possible.

Hi, thanks for the interest!

The only way to display the slots for both days, is to disable the calendar on the “Time” step, with such a setup you’ll have the slots for all days that are available for booking. The days will still be separated but will displayed all together without changing the date. I advise to check our demos to see if it will fit your needs.

Thanks!

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Thanks! I sent credentials.

Hey it’s been a week. No help?

Hi,

Your reply again ended in the spam folder. I added manually your ticket and our tech department is looking into this case. Sorry for the long waiting time.

Thanks!

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Hi,

Thank you for purchasing Bookly.

We usually recommend to make sure that you removed Bookly Lite files via FTP before installing a full version. So it would be better if you perform install of the full version at the new website, rather than migrating existing data.

Thanks!

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Hello,

Thank you for your interest in Bookly.

Maximum service duration can be up to 24 hours, so those dates is just a range selector for the plugin to show only those timeslots that customer will be able to book. You should edit your Staff Member’s schedule to have only that day of the week as a working day. You might also want to navigate to Settings and set the “Number of days available for booking” parameter according to your needs.

Our Deposit Payments add-on works with WooCommerce so users could pay a partial amount before the appointment.

Thanks!

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Hi,

Thank you for your interest in Bookly.

Timeslot Length parameter defines how precisely customers can book their appointments. You can mention the duration in the name of each service but still set that Duration parameter to 15 mins for all services. This will allow users to book each 15 minutes despite of the service type. Enable the Cart feature in Bookly Settings that allows users to collect timeslots in cart before submitting those.

Thanks!

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Hello,

Thank you for purchasing Bookly.

There is no such possibility to generate booked events. The good news is that you can manually add events at times when you are not available so that customers could not book those times. Create a new service that will be named for example “Personal Time” and have Visibility parameter set to “Private” so that customers couldn’t see it in the frontend. Also make sure you don’t forget to assign the service to your staff member account.

Thanks!

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Hello,

I appreciate your interest in Bookly.

The plugin supports displaying available time for booking in user’s timezone. Please, reply directly to support@ladela.com with your booking scenario conditions so we could help you determine whether our plugin is something that you are looking for, before purchasing.

Thanks!

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Hello,

Thank you for purchasing Bookly.

In this case I would recommend to try testing this feature with following parameters adjusted: change address in “Sender Email” parameter in Email Notifications tab to an address of another email service provider. Also you could try changing “Send Emails as” parameter to “text”. Try to disable the feature “Reply Directly to Customers” and make sure that proper email notification templates are enabled as they are set separately for pending and approved bookings.

Thanks!

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Hi,

Thank you for purchasing Bookly.

The thing is that it actually works this way and searches for available time to book certain quantity of appointments in a row.
Please, contact us at support@ladela.com so we could probably offer you a workaround solution for your case.

Thanks!

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Hello,

Thank you for purchasing Bookly.

You can download this add-on here. It will not be possible to make the Location field the first one users select.
Make sure that you save changes after editing settings of the Appearance tab and clear cache before checking frontend.

Thanks!

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Is it possible to configure a schedule for a specific location? For example, if the user chooses “New York” for a location, to then have Bookly bring up employee “John Doe” available in New York for only July 18-20, 2017?

Hi,

Thank you for purchasing Bookly.

Sure, its possible if you associate certain staff members with locations as schedules can only depend on staff member account settings. Feel free to reply directly at support@ladela.com so we could promptly assist you with other questions in the future.

Thanks!

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Hello,

Thank you for purchasing Bookly.

Once the first one cancels, you see it in backend calendar and email notification to staff member. And then you will be able to create an appointment in backend to for the “walk in” customer.

Thanks!

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Hi,

Thanks for your suggestion, we will let our developers know about this.

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