Discussion on Bookly PRO – Appointment Booking and Scheduling Software System (Page 663)

over 9 years ago

One more question: is there any direct integration with an email service like Aweber or Activecampaign? If not, is there integration with an intermediary like Zapier or PieSync?

Bookly-Support Author Team

over 9 years ago

Hi,

Currently there’s no support with these services/software.

Thanks!

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Hy20

over 9 years ago

Hello, is there an ETA for adding recurring purchases through Stripe?

Also, is it possible to disable the “times available”? I want my web visitors to pick a specific time that is not blocked out yet by another appointment.

How can customers reschedule? Will updates be sent to service staff automatically?

Bookly-Support Author Team

over 9 years ago

Hi, thanks for the interest!

1) At the moment we don’t have it in our development plan.

2) I’m not sure what do you refer to “times available”. If you are talking about the the displayed time slots on the second step, then this step can’t hidden/disabled.

3) Customers need to cancel the current appointment and book a new appointment, there’s no option for rescheduling. If the relevant notifications are enabled – staff members will receive these notifications.

Thanks!

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emmanuelhy Purchased

over 9 years ago

Hello I set up the parameter Mimimum time requirment prio to Booking to prevent a reservation less than 1 hour before the begin of a course But it seems that it does not work as expected

For example, the 23rd of July, at 9.21am , a client succeed to book for 10 am (service : Aquabike) I can send you a proof with the email that we received from the application

Thank you for your help!

Best regards

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

You and that client have different timezone settings in Wordpress. Also try to test after disabling the feature “Display available time slots in client’s time zone” in Settings.

Thanks!

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garydee77 Purchased

over 9 years ago

Hi guys – we are looking at this extension for a Santas Grotto booking system. Can you answer the following pre-sale q’s pls?

- Support on setting – would you be able to help if we get in difficulties? - We want situation parent can book a date and time for our grotto – will be a selection of days leading up to Xmas (select days) and each day will be 5pm – 9pm – with 15mins slots. Each slot we want to be able to take say 4-5 bookings.

- We want to allow parents to book 1 or 2 adults and up to say 5 children. Each adult with be £x – and each child would be £x – so total needs to add up.

- Then they book time (that slot then deducted until it is fully booked up then greys out etc – with parent being able to pay via paypal – and get a full customised html email with timeslot etc

Does that all sound possible out of the box – or perhaps with some help from you guys?

Thanks in advance!!

G

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for your interest in Bookly.

- Yes, we will gladly provide technical support as long as you have a valid support package.
- This schedule is possible to implement.
- But the calculation of price could only be achieved by purchasing our Service Extras add-on.
- Capacity settings for each service, PayPal payments and email notifications are features that are available out of the box.

Thanks!

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garydee77 Purchased

over 9 years ago

Fantastic thanks for the response guys!

Red_48 Purchased

over 9 years ago

I purchased the Bookly plug-in on Wednesday. I based my purchase on the understanding that it has Stripe integration.

Sadly, reoccurring purchases through Stripe (a firm requirement) are not supported.

I therefore, wish to request a full refund.

Regards, Elliott Dobbs

Bookly-Support Author Team

over 9 years ago

Hi Elliot,

Please check this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Hello, Hello , in the backoffice when I edit an appointment , it offers me the dates and times outside of opening hours Thanks

Bookly-Support Author Team

over 9 years ago

Hi,

In the admin panel you can see the whole day, and if the slot is not occupied you can create an appointment almost anytime.

Thanks!

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_cdiabbolik_ Purchased

over 9 years ago

Hello, In the back office when I want to change a reservation when I valid one reads ” End time must not be equal to start time ” and the change does not work Thanks

Bookly-Support Author Team

over 9 years ago

Hi,

The duration that you try to change is smaller than the duration of the service, this is why you receive this message.

Thanks!

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jansimak Purchased

over 9 years ago

I have problems with automated translation of months, we have primary czech nad english language, in czech months showing good http://runaway.cz/rezervace/rezervace-utek-z-guantanama/ but in english are still czech names of month http://runaway.cz/en/rezervace/rezervace-utek-z-guantanama/

Bookly-Support Author Team

over 9 years ago

Hi,

You need to install the English language for WordPress and then months and weeks will be in English.

Thanks!

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imarash Purchased

over 9 years ago

I have installed WPML but I can’t see the form phrases (like “Please select service:” or “I’m available on or after”) to translate. How can I make the form bilingual with WPML?

Bookly-Support Author Team

over 9 years ago

Hi,

You’ll need to scan the plugin’s strings and then translate the plugin. Please check this guide: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-WPML-Integration

Thanks!

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imarash Purchased

over 9 years ago

I followed the steps, and I see the right translations for bookly in the “string translation” of WPML (mark as completed and saved) but on the website still shows the untranslated text. (also I cleared the cache)

Bookly-Support Author Team

over 9 years ago

Hi,

Please make sure that you are translating the correct strings, you can click this button after you scanned the plugin “View strings that need translation”.

Besides that you need to be sure that you added the option to change the language in WPML’s settings.

Thanks!

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moonninad Purchased

over 9 years ago

Bugs in business hours and I have two times per day working hours like morning and evening; please help me in resolving the mentioned issue.

Bookly-Support Author Team

over 9 years ago

Hi, thanks for purchasing our product!

Our tech department is investigating this matter and we’ll get back to you.

Thanks!

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greenteafanatic

over 9 years ago

Hi, I’m considering this plugin for my business, but have a few questions I would like to find out first:

1. At the end of booking, can I get rid of the option of “pay locally” and only leave client the options of paying by paypal/credit card?

2. Can client put in coupon/gift card code at checkout?

3. Can the client directly reply to the auto reminder email?

Thanks!

Bookly-Support Author Team

over 9 years ago

Hi, thanks for the interest!

1) You can choose what payments you want to display on the front end.

2) The customer can put the coupon code on the payment step.

3) Yes, if the correct emails are set for the staff members then customers can reply to email notifications.

Thanks!

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Red_48 Purchased

over 9 years ago

I purchased Bookly and have been struggling with Stripe integration and recurring payments.

I now understand this is not possible. But purchased on the basis that it had Stripe integration.

Would you guys consider offering me a refund as I’m not able to use it.

Regards, Elliott

Bookly-Support Author Team

over 9 years ago

Hi Elliot, thanks for purchasing our product!

If you have any troubles setting it up, feel free to send us an email to support@ladela.com with this inquiry and the purchase code so we could assist you with this matter.

Check this link for more info regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!

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Red_48 Purchased

over 9 years ago

I purchased the Bookly plug-in on Wednesday. I based my purchase on the understanding that it has Stripe integration.

Sadly, reoccurring purchases through Stripe (a firm requirement) are not supported.

I therefore, wish to request a full refund.

Regards, Elliott Dobbs

Bookly-Support Author Team

over 9 years ago

Hi Elliot,

Please check this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thanks!

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lmillour Purchased

over 9 years ago

Hi,

When a cancellation is denied because it falls within the cancellation notice time range the the Bookly appointments list shows “Not Allowed” under the column “Cancel”.

A “cancellation denied” URL can be set up in ‘Settings”. However it doesn’t seem possible to link to it from the Bookly appointments list.

Do I have to create a link manually somewhere on the booking page or is there another way to do it?

Thanks for your help

2 other replies

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing Bookly.

If customer tries to cancel their appointment, but it’s already too late – an email will be sent about that. That’s where you can add your own link and its not possible to link Appointments List with it as this was designed for the case when customer clicks the cancellation link in the email. The website shows up to date information so there was no need to add that functionality.

Thanks!

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lmillour Purchased

over 9 years ago

” If customer tries to cancel their appointment,... an email will be sent about that”. What actually triggers the email notification? How does a customer ‘try” to cancel an appointment when he is not technically allowed to?

Thanks

Bookly-Support Author Team

over 9 years ago

Hi,

The cancellation process triggers the email notification. You may include the cancellation link into customer’s email notification template so they could cancel their appointment.

Thanks!

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lmillour Purchased

over 9 years ago

Hi, Sorry I am a bit lost here. I am not talking about the regular cancellation process but a “too late” cancellation. Since the client is no longer allowed to cancel from his or her account, what then triggers the email notification ?

Bookly-Support Author Team

over 9 years ago

Hi,

For such cases you’ll need this option “Cancel appointment URL (denied)” and set a link with some explanations why the cancellation is not available anymore.

Thanks!

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maioona Purchased

over 9 years ago

How to rename CART and how to make the custom feild look 1/4 of coulm like the name feild please? and i want to rename the NAME feild can i?

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing Bookly.

You can rename all the fields and names of steps (time, cart, details) at the Appearance section.
I’m afraid that it will not be possible to change the custom fields length.

Thanks!

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maioona Purchased

over 9 years ago

Even in css? I cant make it like name number and email feilds?

Plz am waiting ur replay on my ticket i need to make this live and online asap. Thanks

Bookly-Support Author Team

over 9 years ago

Hi,

Yes, you can change it with CSS in wp-content/plugins/appointment-booking/frontend/resources/css/bookly-main.css

Thanks!

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toomuchreach Purchased

over 9 years ago

Hello. Appearance tab “1. Service” is not synchronizing with my staff members and business hours. Monday to Friday from 8am to 8pm. Client/prospect appointment can select “Start from” and “Finish by” outside of my business hours. Example 4am or 10pm.

How do I go about disabling “Start from and “Finish by” from appearance or have this feature synchronize with my staff members and business hours?

Thank you,

Anthony

toomuchreach Purchased

over 9 years ago

Please disregard above question, I figured it out. Thank you!

Bookly-Support Author Team

over 9 years ago

Hello Anthony,

Thank you for being proactive in search of the solution.

Feel free to contact us at support@ladela.com so we could provide prompt assistance with any other questions in the future.

Thanks!

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bsntech Purchased

over 9 years ago

Presales question:

Making a website that will have multiple locations. Each location will have different service offerings. Based on prior questions, this plugin will work for multiple locations.

However, what about using it for services that may vary based on location? So Location A offers services 1, 2, and 3. But Location B offers services 2, 3, 4, and 5. Is it possible to make it so that when someone would choose a “location”, it would then use an AJAX query to pull the available services for that location?

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for your interest in our plugin.

Currently it is possible to set up using Categories as locations. Those categories will have different services that will be associated with different staff members. You can edit the text label of that field at the Appearance tab.

Thanks!

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errolegutierrez Purchased

over 9 years ago

My requests:

1. I would like to be able to charge customers per person, per hour

For example, if 1 person booked my service for 1 hour and it costs 100 US$, then that customer is charged 100 US$. But if the customer selects 2 hours then he is charged 200 US$. Now, if a customer books for 5 persons with 1 hour of service at 100 US$ the total would be 500 US$

2. I would like the system to choose the staff member with the least bookings if the customer selects ‘Any’

Thank You!

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for purchasing our plugin.

1. You should enable the Number of Persons dropdown as it is shown here:
https://support.booking-wp-plugin.com/hc/en-us/articles/203644871-Place-Booking-Form-In-Website

2. This functionality was not implemented yet so I encourage you to vote for this feature request here:
https://support.booking-wp-plugin.com/hc/en-us/community/posts/207242789-Select-staff-with-least-number-of-appointments-if-customer-selects-Any-

Thanks!

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rpinov Purchased

over 9 years ago

Hi

I have problems with calendar picker in the version for mobile . This is very tight and the fields are assembled each other.

https://s31.postimg.org/jmxtejgej/tiny.jpg

Bookly-Support Author Team

over 9 years ago

Hi,

Thank you for purchasing our product.

I recommend to make the theme’s font smaller as Bookly adjusts to your theme’s design. In case you are not able to fix this – please, send us an email to support@ladela.com with your purchase code, screenshot and a detailed description of the case. Also include the FTP and WP back-end access credentials so we could investigate and help you fix this.

Thanks!

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lmillour Purchased

over 9 years ago

First, congratulations! Your plugin is exactly what I needed, easy to use, elegant, packed with extremely useful features. Definitely a hit!

Now I have a question: is it possible to set up the phone country calling code by default? Most of my customers are in the US and I know that is easy not pay attention to the country code when going through the booking process, which could result in awkward phone numbers…

Thanks for your input.

Bookly-Support Author Team

over 9 years ago

Hello!

Thank you for your kind feedback.

You should navigate to Settings/Customers tab. There is the feature “Phone field default country” that you can set to always show US code.

Thanks!

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ImpulseAlarm

over 9 years ago

Hello do you customize this Bookly plugin? I need Google Map integration for our service techs/installers

Bookly-Support Author Team

over 9 years ago

Hello,

Thank you for your interest in our product.

Unfortunately we can not customize customers’ copies of our product.
You might contact a freelance developer, probably this way you will get the integration.

Thanks!

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Last Update	24 March 2026
Gutenberg Optimized	Yes
High Resolution	Yes
Compatible Browsers	Firefox, Safari, Opera, Chrome, Edge
Compatible With	Elementor, WooCommerce 9.x.x, WPML
Files Included	JavaScript JS, CSS, PHP
Software Version	WordPress 6.9.x
Tags	appointment booking, appointment calendar, appointment scheduler, booking, booking calendar, booking system, reservation calendar
Created	12 years ago

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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Discussion on Bookly PRO – Appointment Booking and Scheduling Software System

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