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Discussion on WPBakery Page Builder for WordPress

Discussion on WPBakery Page Builder for WordPress

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Hi.

VC was included in a theme I recently bought. Everything works great, I’ll probably buy it for my other themes as well.

There is one bug though. Charts (either Line or Round charts) are not working inside an Accordion element. The legend and title both show, but the chart itself is hidden…

Could you confirm this as a bug?

Thanks!

A manual fix would be great as well, can’t seem to locate the problem.

Hello, it could be the problem with some older version of VC. Please make sure you have latest version of VC installed. If not, please do update.

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Presale Questiion Re: Admin Ajax

I bought a theme that came with VC by WpBakery, it causes tremendously slow admin_ajax problems.

Can this be fixed? If it can I want to buy your plugin. Do I need to buy your plugin for this to be fixed? If you fix it will you show me where the problem was originating?

Thank you

Hello, we constantly work on performance improvements. Previous version has performance improvements and our next version (currently in development) will have significant improvements in terms of performance.

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Is that a yes or no? I don’t understand. It’s a obvious problem and it’s all over the internet, just google it. If it’s a yes then I’ll buy the plugin if it’s a no then I’ll think of something else.

Do you have an email for support? I can’t find it on your site. I’d like to ask a couple of questions before I buy and I’m guessing that because they’re so sensitive you’re not going to answer here.

Hi. i was hoping for some help. I am using the Raw HTML feature in order to run HTML banners however for some reason it is running some crazy script which is effecting the VE on the edit page. So currently the only option i have is to not use it however i need it to run HTML banners as i am an affiliate website. Please let me know.

Hello, if this is a script you should look into using RawJS instead of RawHTML. Also make sure you are using latest version of VC. If not, please do update.

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I purchased a theme which comes with Visual Composer but it’s in English. Can I have it translated into French.

Hello, VC has PO, MO files included so once you change the language for your WP it will change in VC as well.

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Hi Dev Team Need to know how we can activate VC too work on the ”Short Product Description” in the last release.
Thank you in advance
Regards
Nadoo

Hello, you can use Post Grid element to display product grid and control excerpt there. If you are looking to control so called post page or archive page with VC – there is no such option as VC requires content area to work.

Knowledge Base · Official Support · Facebook · Twitter

Hello, thank you for your quick answer. I’m using Woocommerce ans VC and I need to add VC in the WooCom. Short Product Description meta field. After a couple of hours of unsuccesful tries, you’re my last chance to implement VC as required above. Thank you for your support. Nadoo

I cannot access the support site.It says that my email does not exist!Any ideas?

Hello, please share your license key and username you are using to access support.wpbakery.com via private message, also please provide more information about at which point you receive such notification – also screenshot would be handy there as well.

Knowledge Base · Official Support · Facebook · Twitter

I’ve just sent you all the information I have.Please check it because I have opened a ticket but I cannot see the reply because I cannot login to the system.

Hello. I’m using VC 4.4.3. I have an issue working with “Post Grid” module. Please take a look at this: http://awesomescreenshot.com/0845e7wk13

I have a custom layout on a post with a custom header. The problem is when I try to use the “Post Grid” module because on the rendering page of “post grid” my custom section header is repeated.

So I tried to add my custom css class on the first row to hide on the “Post Grid” results page, but it seems that this module does not support custom classes.

I need to solve this problem ASAP. Thanks in advance!

Hello, VC 4.4.3 is very outdated version – you will need to update VC up to the latest version and check if this fixes the problem. If not, please open support ticket at support.wpbakery.com and share your site login credentials so our support team can help you out.

Knowledge Base · Official Support · Facebook · Twitter

Well , I Am developing customized website for one of my client on my Domain. so Now I am gonna Purchase this plugin and use it on Dummy Domain. so after completion of the work , Will I be Able to Transfer the files with activated VIsual Composer on Original Domain? As I want to use this plugin for my Client’s website. So the same license will do the trick or Do I need 2 licenses ?

as of I know , Files will be the same , Website will be the same. Contents will be the same . Just the domain name will be changes after the website development done. So I hope i can transfer the License to the original one ? Am I Correct?

Hello, if you are working on localhost you do not need to activate VC there. Also you can transfer license to client once the work is done.

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Is there a way to turn off the auto scroll in the Accordion element? Each time I click a new section it jumps all over the scrolls down too far and it would be way better to just be able to turn that function off otherwise Accordions are super hard to use.

Hello, there is no direct way to do so, but maybe you can open support ticket at support.wpbakery.com and share link where we can see your exact case and think of how to help you out with some workaround.

Knowledge Base · Official Support · Facebook · Twitter

Hi, i am trying to add a gallery to my page, i have used masonry and media grid and have found for images of different sizes the media grid makes a thumbnail and cuts off parts of the image and the masonry grid does not like the different sizes if i only want one row showing. I am wanting the load more link this is why i was keen to use the grids. So effectively i want the image gallery style with the load more link. I found i can used different images with the gallery block by using 0px x 450px in the image size area but dont get the load more link. OR…. if you have any other ideas how i can achieve one row of images of different widths (same height) and have a load more link. thanks.

Hello, if I got you right – you can control image size of grid in grid builder for specific item, just take into account that media grid is intended to use cropped images to fit size, while masonry will stick to original in height proportionally. As for load more button – there is an option in grids param window to set load more button and specify how many images will be shown before pushing load more.

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hi there,

I have a copy of VC from the WPLMS i bought, for some reason it is leaving a white strip of blank web page above my footer ?

www.studioconnect.org

Thanks in advance

Hi, this could be padding of last row. You should try to control it with margins of last row – set bottom margin to 0. If this does not help then this could be padding or margin of footer. In such case you should ask your theme author on best possible way to remove this space.

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I currently have Version 4.8.0.1 installed. I tried to update but i don’t know where the update file is. Do i have to purchase wpbakery again for $34 to get the update?

Hello, in order to update Visual Composer directly you require to have a direct license – this will unlock option to receive all latest updates. If you got VC within a theme then you will need to ask your theme author on providing updates and asking on how to properly add them.

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Hi,

I’m using VC Version 4.7.4 and the large hero image is not showing up at the top of any of my posts. I have no posts settings at all on any of my posts pages. Please help.

Thanks!

Hello, this could be something related to the theme. I would recommend consulting with your theme author on how to display this image properly.

Knowledge Base · Official Support · Facebook · Twitter

Hey,

I have purchased a theme which uses visual composer. When I create a Page Section inside my Page to set a background color for the row I get extra padding space left and right. When I just add a row to my page I dont get that extra padding which results in different widths of my content and doesnt look so good. How can I remove the unwanted space when using page sections?

Hello, page section is something that is added to VC via your WP theme author. I would recommend asking theme author on how to interact with this. A workaround would be adding extra class name (if you have such field) in section param and then refer to it in Custom CSS to control paddings, yet this will require some CSS skills.

Knowledge Base · Official Support · Facebook · Twitter

hi,

how do i make the row full width, but a column inside the row contained? for example, i have a full width row, and 2 columns inside it 50% each. the left side is an image that stretches from left side to the middle and the right side is just text. i dont want the text to go all the way until the right side. Here is an example of how it currently looks:

https://www.dropbox.com/s/7ikn7jadveizeg0/66.png?dl=0

thanks in advance

Hello, could not open the link, but this is what you should do: Go into row param window and set row to be full width(stretched), make sure you choose only stretched, not stretched with content. In such case your row will be stretched, but content will stay in the centre.

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thanks for the reply. sorry, where is row param? I see row settings. Can you send screenshot

Since the latest VC update we are getting this error http://prntscr.com/90rhpr , same issue even with the default themes http://prntscr.com/90rie3

Looks like one of your plugins is using old api functions which soon will be removed. Right now we are informing with special WP methods. Try reaching out addon developer and bring this to their attention.

Knowledge Base · Official Support · Facebook · Twitter

Hello. VC came with the theme that I purchased for a client ad was already installed, but since we want to be able to update it, I purchased it separately. I successfully activated it via Settings > Visual Composer > Product Licence. Even though it has been activated, it won’t allow me to update the plugin. I get the error message, “Error! Envato API error: Username and/or API Key invalid.” I even de-activated and re-activated the licence but it didn’t help. I have not used this licence on any other site. Thanks for your help.

Hello, could you please open support ticket at support.wpbakery.com and share your site login credentials and activation data so our support team can look into this and help you out.

Knowledge Base · Official Support · Facebook · Twitter

Hello. I got VC with a theme that is no more available. Recently I update the plugin because I have received an email by Envato. Now I have VC 4.7.4. When I update the layout of the website broke. I have a 4 column layout and now the content is in only 1 column. I’m ready to buy the plugin, but i want to be sure that the problem depends on the plugin.

Hello, there seems to be CSS issue – it would be best if you could open support ticket at support.wpbakery.com so we can investigate the case and help you out. Please take into account that you will need direct license key for opening support ticket – according to badges you have one.

Knowledge Base · Official Support · Facebook · Twitter

Hello, I bought vc because on my purchased templates (with vc included), VC doesn’t work now. Each time, I can’t use the backend editor or frontend editor and I have a activate Visual composer message. I ‘m trying to activate my version but it doesn’t. The circle is spinning but nothing. Could you help me?

Hello, could you please open support ticket at support.wpbakery.com and share your site login credentials together with activation data so our support team can look into this for you and help you out.

Knowledge Base · Official Support · Facebook · Twitter

I got this plugin with the theme, seems good over all but the isotope module does not seem to give option to include selective products, it automatically picks all the products from all categories. Is there any way to control what shows up in isotope?

Hello, you can use post grid element – set source to be products na specify which products to include.

Knowledge Base · Official Support · Facebook · Twitter

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