Hi,

Thanks for the interest in our product.

Yes, the plugin will create automatically WP user accounts for the customers that book for the first time. They will see only their appointments.

Not sure about about the second question. could you provide more details.

Thanks!

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Hello,

Thanks for purchasing our product.

Unfortunately Bookly can’t track the breaks for the GC-created events since the padding settings belong to particular service within Bookly and when you create an event in the GC you don’t have the ability to save the service there, so there can’t be information about the event paddings.

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Hi. Thanks for your interest in our product.

1. Yes, you can create unlimited number of staff members with their calendars, services, prices for those services and capacity settings.
2. The following five types of notifications can be sent by the Bookly plugin:
   Notification to a customer about appointment details;
   Notification to a staff member about appointment details;
   Notification to staff member about appointment cancellation;
   Notification to customer about their WordPress user login details;
   Notification to administrators about appointments;
   Evening reminders to a customer about the next day appointment;
   A follow-up message on the day after appointment;
   An evening notification with the next day agenda to a staff member.
3. Currently recurring appointments are not supported in Bookly.
4. You can restrict the number of days available for booking. It is possible to set this value up to 365 days (which is set by default).
5. It is possible to set color of the form Appearance tab. Also, you may change texts and fields titles.
6. Currently there is no option to customize the fonts, unfortunately.
7. Yes, you can create unlimited number of services and assign them to staff members you need.
8. When payment option (except Pay Locally) is/are enabled, customers are required to make a payment online in order to finish booking.
9. Anymody can book appointment online. No authorization required.

You may check our web page with instructions/description of the Bookly plugin and checkout demo. http://booking-wp-plugin.com/

Thanks!

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Hi,

Thanks for purchasing our product.

Could you provide access to the admin panel so we could check this matter. Send all the details at support@ladela.com

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Hi,

Thanks for the interest in our product.

1) Yes, you can change it in the “Appearance” menu

2) Currently this is not possible, that interval on the first step – is the option for the preferred time of an appointment for the customer.

If you want to use Bookly for courses, bear in mind that recurring events are not supported, the customer will have to book each appointment in part.

Thanks!

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Thanks for the confirmations

Hi,

Thanks for the interest in our product.

Yes, you can hide the whole first step. You need to set it up to have one staff member and a service, and when you add the booking form on a page, just tick all the check boxes to hide all the fields.

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Hi,

Thanks for the interest in our product.

Currently we don’t a have a demo with WooCommerce, unfortunately. There are some minor differences between them. For the customers – they will redirected to a cart after the third step of the booking form, and also they can add more appointments to the cart (but still need to go through all the steps to add the appointment). For the admin, besides the cartm the payments from Bookly will be disabled, and the payments from WooCommerce will work, so if you need a different type of payment that Bookly doesn’t support you could use this feature.

Here you can find more info about this feature: http://booking-wp-plugin.com/documentation/#integration_with_woocommerce

Thanks!

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Hi. Thanks for your post.

Please check time settings in staff member settings.
Also, please try disabling ‘Show time slots in clients time zone’ option in Settings.
In case none of previously mentioned helped, please send us an e-mail to support@ladela.com with description of this and access to your admin panel so we can check.

Thanks!

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Support Request Email sent. Kindly check thank you.

Hi,

Thanks, we received it, we are going to look into it and get back to you.

Thanks!

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Tried that … works fine for the settings page in the background BUT the calendar when embedded on the page still only goes 365 before you get the message “No time is available for selected criteria.”

Hi,

That’s strange enough, I’ve tried to change the value to 730 days and it works fine for me, here’s the screen cast of what I did https://goo.gl/RReNwq .

If the problem persists, please send an email at support@ladela.com with access to the admin panel and FTP so we could help you with matter.

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All sorted now Seem like the settings didn’t save. Changed them again and it works great thank you

Hi. Thanks for purchasing our produt.

Currently only admin user can view all calendars and appointments.

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Hi. Thanks for purchasing our product.

We saw your e-mail in our inbox. We will check and get back to you asap.

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Hi. Thanks for your interest in our product.

Currently such integrations are not supported.
However, there is an option to sync staff members calendars with their Google Calendars.

Thanks!

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Hi. Thanks for purchasing our product.

Currently there is no such option implemented in Bookly. Even with ‘Any’ value selected in employee, Bookly will automatically select random staff member before showing available time slots.

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Hi. Thanks for purchasing our product.

Please make sure that you have 2way sync option selected in Settings->Google Calendar. Also, please check Capacity settings for that service/staff member service.

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It fixed it on that site. I removed bookly off the other site I had it on and put it on a new site with this code

However, it won’t allow me to book appointments on the new site. I tried both purchase codes and neither one will work on this site. When I try to book an appointment, i get this error: No time is available for selected criteria.

I have tried every setting I can think of and it still says no time is available. Please help!

Thanks.

I try to add a new client from within wordpress but it adds someone and then immediately deletes them. I try to book an appointment from within wordpress but it acts like it’s going to book it and then it doesn’t. So, I can’t get it to book appointments from the website or from the back end.

Hi,

Could you send an email at support@ladela.com with access to the admin panel and FTP so we could investigate this matter.

Thanks!

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Hi,

For the moment this isn’t possible, sorry for the late reply we have a lot requests every day.

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Lot of request but you answered others who came here after me? How’s that happen? lol

Hi,

Well, it seems you have wrote in weekend, this is why you got late reply. In the header we have a note that we could reply in the course of two business days. Usually when we have pending tickets they’re answered in the same period. Thanks!

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Hi. Thanks for your interest in our product.

Bookly is designed for booking appointments of small services providing companies or individuals.
Could you please specify your inquiry?

Thanks!

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Hi. Thanks for purchasing our product.

A usual problem is that the time zone in Google Calendar differs from the time zone set in WordPress General Settings. Make sure that they are the same in your case.
I would advise to use for the time zone settings – a city instead of the hours (WordPress -> Settings -> time zone) , this may happen because some countries have summer/winter time. If you don’t find your city in the WP, check which city is in the same time zone.

Thanks!

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