29 comments found.
Why are reviews restricted by WebKul?
Hello There,
Greetings of the day!
Why are reviews restricted by WebKul?
—>> Currently you cna give the review and captcha is alos includes to submitting a Review for an Article.
If you have any issue you can also reach out to us at support@webkul.com
With regadrs
Team Webkul
I am trying to upgrade from 3.1.0 to 3.2.0 – it seems upgrade looses all content. Is there a workaround?
Hello There,
Greetings of the day,
Before Upgrading any kind of version of the module, please take a backup accordingly.
If you are still facing any issue in the module, then you can connect with our team at support@webkul.com
Thanks & Regards Team Webkul
Do you have any new update for it?
Hello There,
This plugin is working perfectly with the latest version of WordPress. And if you will face any issue, we will be happy to help you under the plugin support policy.
Further, if you have some custom requirements you can email us your complete requirements at support@webkul.com and we will get back to you accordingly.
Thank You
Is it compatible with WPML?
Hi there, yes our FAQ plugin is compatible with WPML. If you have further queries then you can directly contact us at support@webkul.com and our team will assist you accordingly. Thanks!
Question for the next update as usp for your plugin. Do you add the new structure data for faq’s which is now activated in the new google update?
Hello Florianibe, quite agreed on your suggestion. but we would like inform you that yoast and other seo plugins are so powerful and updated that you can add structured data via these plugins very easily. Still in case of any doubts do let us know via support@webkul.com. our team will be in contact with you for any kind of guidance.
Thats right but please read about the new google update. Its special feature for faqs and knowledge bases!
Hello, glad you are curious for the update, we had already implemented this feature in our wordpress sites as well. I would like to inform you again that the yoast plugin is already generating the same . if you are not using yoast . do let us know, we will surely create LD-JSON/ structured data for your articles. please generate a ticket at support@webkul.com. Thanks
Any update for newest wordpress versions?
I update to newest version, second plugin version appears, i deactivate the old one and now all faqs are away…please help me!
Hi, please contact us at support@webkul.co and mention the issue you are facing so that our team can check the issue asap. We will wait for your mail. Thanks!
Done. Thanks for the fast reply
Ok, we will check it and update you on the ticket….
Can you add rich snippet ratings for the helpful function? It would be great.
Hi Florianibe, we will add this feature for the future enhancement. Further, please email us at support@webkul.com if you are looking to customize this feature right now. Thanks
Does it support multi language? (WPML or Polylang)
Hi, yes our plugin support multi language. If you face any issue then you can contact us at support@webkul.com and our team will resolve the issue asap. Thanks!
and of course… mine is not working… all the articles are written… and it presents a 404 page when checking the article.. Worked on the preview… then puff… now doesnt even work on the preview… strange it is.
Hi There, please raise a ticket at support@webkul.com with your issue and our team will look into the issue and try to resolve it asap. Thanks!
pre sale question: Can be translated to spanish?
Yes, the plugin can easily be translated to Spanish language. For more information you can contact us at support@webkul.com. Thanks
Waiting some Days for Support cause its a Google Crawling Problem on the Tag and Category sites
Hi, we have asked you for your website credentials in order to check the issue but you haven’t provided us the details so how we can check the issue and then update changes to fix it. Please provide us the required details over the ticket so that we can fix it asap. Thanks
hey i buyed ur plugin, but i dont understand, why i need Recaptcha? How can i remove it? I dont want the Function cause it loading https://www.google.com/recaptcha/api.js in the website
i found a problem. The Main / Index Site make in my header the Name “Archive” – how can i change it to a name of my choice? Maybee manuality with a command in a file?
Hello , about your query recaptcha that is actually required while viewers want to review about the artciles. so continous request can create security issues to your server that’s why it is used though if you want to remove it we can do the the same. regarding your other queries we can discuss about them as well. we request you to create a ticket at support@webkul.com so that our support team can assist in a better way with possible solutions.
What is wrong with ur Support. I waiting now 3 Days for a simple Request and its not done. The support write every day 1 Email, but without the info what i need. Bad! If morning its not done, then i will write Envato Support cause you dont follow the Rightlines and Support of Envato.!
Extremely sorry for the inconvinience caused to you but we have asked you for some credentials as it will hard to tell you about the files as there can be more than one or two which can cause the internal server error at times as you replied over the ticket. We will try to quicky respond to your request
Hi I just upgraded to PHP 7.2 and your knowledgebase plugin no longer work correctly, is there an update at all please?
Hello, yes for sure we will release the latest update with php new version compatibility. So we request you to create a ticket at support@webkul.com so that we can resolve your query ASAP Thanks
I have just downloaded your latest version and uploaded to my server, which is running PHP 7.2 and all is working well…thanks for updating 
Thanks! for the kind words.
Great, easy to use plugin. Support is great and responds quickly. Not too complex to customize yourself
Hi dgannon, thanks for the kind words.
Hi, the translation wie WPML for knowledgebase-categories won’t work.
Hi florianibe, It could be due to any missing configuration of WPML. Please create a support ticket at https://webkul.uvdesk.com/en/customer/create-ticket/ and mention the details as https://webkul.uvdesk.com/en/blog/add-ftp-details For sure, we will look into the same and assist you accordingly. Thanks
Done!
Okay, we got the same under ticket id – 4854. We will look into the it and update you accordingly. Thanks
Hi, when do we get the update? I still wait vor my suggestions and the bug fixes :/ Please let us know when….
hello florianibe, Great to see that you are curious for next update and we as well. The module for POT update that you have suggested is under testing phase and will be available till 22 sep 2017. We will inform you as well you on our ticket support system as well please leave a ticket here so that we can assist you in a better way .For any other query, please mail us at support@webkul.com
Hi,
1. now i see that the plugin is not translation ready because .pot file is missing. Have you any workaround for this to work with e.g. normal loco translate?
2. How can i make on a single faq post the .wk-entry-wrap p to an h1 for better seo? Is it only possible in Template or can i change it via template functions.php
Florian
Hi there, thanks for the suggestion, we will include the same in our next update. As it is open source and you can also update the same. Further, you can send your requirements at support@webkul.com so that we can assist you better. Thanks
Any update? We write about something for a few weeks and nothing happened.
Hi Florian, we will adopt these changes in our next update. You will be notified of the update and you can check the same in the changelog as well. For any other query, please mail us at support@webkul.com so that we can assist you better. Thanks
Hi, now i make the update and no language files included?
Hi, right now we have adopted the wk-entry-wrap h1 instead of p. You will be notified for rest of the updates. Thanks
Hi, i see today that on multi language pages, the e.g. German text also displayed on English site…its not good for seo because of duplicate content. Can you fix it, that i can disable it that the knowledgebase only appears for German language?
Hi there, for sure we can fix the same if you are getting any issue. Please mail us your issue at support@webkul.com so that we can assist you better. Thanks
Hi, do you plan rich snippet support for rating (like/dislike) for better seo performance? And a function to change the permalink?
Hi there, it is a good feature to have the rich snippet for rating. We will adopt this feature in our next update. Further, we have provided the option to manage the permalink. Please go through the user guide for same (http://webkul.com/blog/wordpress-knowledgebase-plugin/). If you have any other query please mail us at support@webkul.com so that we can assist you better. Thanks
Do you test it with WPML?
Hi there, yes, it will work with WPML. If you have any other query please mail us at support@webkul.com so that we can assist you better. Thanks
Hi, I woudl like to disable the side widget on the main knowlegebase page please, when I do this the content remains in the same place, to one side and I am just left with a blank white section where the side widget would have been…what file and what chaneg do I need to do you make the content fill the page please?
Hi There, Please create a ticket at https://webkul.uvdesk.com then, we can assist you in a better way.
